Dawson came out through my home warranty to look at both my washer and dryer, and my dryer needed a…read morenew part. Claim was denied by my home warranty. No big deal, I still need my dryer fixed. I requested a quote from Dawson regarding the part so I can approve purchase and get my dryer repaired. I've contacted them several times, and each time they tell me they will get back to me. So I've been without a working dryer for nearly a month. I'm trying to give them my business and get my appliance repaired, and they are not following through. Edit: after multiple requests for a quote on price of the needed repair item, and being told repeatedly that I will get this information the next day, it is only after I post a review that you tell me you cannot repair my unit, even if I pay for the part myself. I've never heard of a repair company that can't provide a repair.

Andrew was very helpful in fixing the part problem of my Bosch dishwasher . He answered the company…read morephone, made the appointment, showed up on time and was efficient, polite, respectful and solved the problem. He went the extra mile and helped me order an additional accessory . Highly recommend !

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Awesome experience!! Great customer service, timely, super knowledgeable and reasonable priced…read more Would absolutely recommend!!!

Sadly my washer had bit the dust, but the service was great. I will definitely be calling again the…read morenext time I need appliance repair.

Couldn't fix my unit then was unresponsive for days about using my $100 deposit for a replacement…read more Unprofessional.

Service guy came out to fix my oven. Diagnosed and ordered parts. Confirmed with my home warranty…read morecompany. Approved. Universal did not order the parts. Didn't call me. I called a week later to ask when they were coming. Universal lied and said they didn't have an approval. 3-way call confirmed that approval had been given. Owners wife over the phone said it wouldn't be fixed until after Christmas. That is 2 weeks after the tech was here. That's no longer reasonable. When I ask why they screwed up, she got ugly and talked over me on the phone. DO NOT USE THIS COMPANY. THEY DO NOT TRACK PENDING WORK. YOU WILL BR FORGOTTEN. OWNER BLEW ME OFF TOO. JUST A SORRY ABOUT THAT. ETA: Then the owner calls me back to cancel the work. Impressive.

Completely honest; didn't waste my time & hard earned money to pretend a positive outcome. Told me…read moreall the reasons why this fridge has seen better days. He has been in the fridge repair business since 1957!!

They are AWESOME!!! They were able to get us a fridge within a week!! One of the big box stores…read morewouldn't take the time to fit the fridge in our space. The delivery guys here are experts!!!! Will be my appliance dealer from now on!

I cannot in good conscience recommend Tri Supply to anyone for any reason. Our experience with them…read morewas an absolute nightmare from start to finish, and it's astounding to me that a company can function with this level of incompetence and carelessness. We purchased a $1,300 custom back door from Tri Supply because our home was brand new, and the builder had already used Tri Supply for the existing doors. They had all the specifications and exact measurements, so this should have been a simple transaction. We met with Catherine, who placed the order for us since we wanted to replace our full-length glass back door with one that could accommodate a dog door. The first door arrived a few weeks later. After taking apart our original door, removing all the hardware, and preparing to install the new one, we discovered it was a foot too short. A glaring but forgivable mistake. Catherine apologized, admitted the error, and assured us she would fix it. The incorrect door was picked up the next day, and we waited another week and a half for the replacement. When it arrived, it looked correct, so we once again went through the painstaking process of removing and reinstalling hardware on a nine-foot solid door--only to discover that this one was 3/16 of an inch too wide, making it impossible to fit. Handling and rehanging a massive, heavy door like that is no small task, and the level of frustration we felt cannot be overstated. I am a disabled veteran with back issues so this was a tall order, quite literally. We reached out to Catherine again, stayed polite and patient, and asked for someone to come measure the door properly. Instead, we were told to measure it ourselves, which we reluctantly did. Tri Supply then instructed us to leave the door on our front porch for pickup. It sat there for five days before they finally retrieved it, despite multiple calls from us. Another week and a half passed before the next door arrived. By this point, we were beyond exhausted with the ordeal. This door finally seemed to fit--but it was damaged. It had scratches, scrapes, scuffs, and even footprints on it, as if it had been dragged across concrete and treated with complete disregard. This was the final insult in a process defined by delays, negligence, and incompetence. While the door eventually fit, the entire experience was an infuriating lesson in how a company can fail its customers at every step. Tri Supply demonstrated a shocking lack of professionalism, accountability, and care for both their products and their customers. If you value your time, your money, or your sanity, avoid this company at all costs. Only consider them if you have no other options and are prepared for weeks of frustration, repeated mistakes, and careless handling of your property.

Ordered 7 pre hung composite doors and it was a big disappointment all round. On the work front,…read morethe quality of milling and glass install was just awful: big gaps between glass and trim, unneeded routing, wrong sills, wrong astragals, way too late. Went there because of the good reviews, but regret the decision. Many thousands of dollars went into fixing up what they delivered. On the service side, Mollie is the point person for them in Austin when it comes to doors. I had read poor reviews about her and unfortunately I can only concur. Would not do business there again.

Great service! Went out of there way to get me the correct sinks. The have a large supply and very…read morequick service. Unlike the huge home supply stores, they have personal they get involved with you. They take time to get to know you and your project.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Temple, TX your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

Have used these guys several times and they are friendly honest folks. Very professional and great…read morecommunication. I will continue to use them as needed and will refer them to family and friends! Highly recommend Tri City Service Repair!

Max and Kyler are absolutely amazing! They initially were hired by my landlord, but have been…read moreavailable for me on multiple occasions thereafter and have not disappointed. I completely trust their judgement and know that they have my best interest at heart and always want to help. Very knowledgeable! They are extremely reliable and always give ample notice before arriving. So grateful and would give them ten stars if I could!

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.