1. Samuel & Sons Heating & Air

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Kempner, TX

Samuel & Sons Heating & Air

3.5 (13 reviews)
Open • Open 24 hours

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Airheads HVAC

Airheads HVAC

(29 reviews)

Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!

Killeen Heating & Air Conditioning

Killeen Heating & Air Conditioning

(23 reviews)

Unfortunately, I had to make an after hours service call. Can't wait in this Texas heat. Killeen…read moreHeating and Air had my AC back up and running the same evening. The tech arrived on site, had a good idea of the issue based on the information we exchanged over the phone, and got started very quickly after arriving. He had the part available, and got my unit fixed and was off to the next hot customer!

I will start by saying back in 2021 I would have provided an excellent recommendation. However my…read moremost recent experience has been terrible. I called last Monday (after hours) because my unit turned off. My issue. Got it! No one answered the on call, after hours phone. Luckily it wasn't too hot. Next morning, Tuesday called at 9am. I explained my issue to Holly. Once I was done explaining I inquired about the on call/after hours procedure. I let her know I called at 6pm, left a voicemail and the person didn't call back or respond with a text. My assumption would be that there are expectations with an after hours service, apparently not. Holly's response was short and could really care less. She advised that a tech would call. Fast forward to 230pm same day, no call from tech so I called the office. I asked when a tech would reach out because no one had called and the day was passing. Again her rude response was that a tech would call. Hung up and tech called my phone. He was on his way. She acted as if they were so busy but magically a tech was available. Tech discovered that wire had broken that needed to be fixed. He disconnected my unit. This took about 1.5 hours. 9pm my AC unit is still running. I could not get into my security system and the thermostat was sitting on the bathroom counter. I was at work while the work was being done. So I called Joey, the tech who came out and I called the after hours phone. I also texted Joey. I am not an HVAC tech hence the reason I solicited their service. After two or three missed calls Joey finally called me back. I had to flip the breakers, remove the cap that was over the active wires from the wall to my thermostat and re-plug them back in. Honestly, I never would have figured this out. My house was freezing cold because the AC had just been running for 6hrs. Joey was not rude, but the work was sloppy and unprofessional.

911 Appliance Repair

911 Appliance Repair

(1 review)

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

Samuel & Sons Heating & Air - hvac - Updated October 2026

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