I've been with AHS since 2019 and have been doing claims for A/c since 2020 and the company that's…read moredispatched is A.R.T every time. normally I get the same individuals and I was cool with their customer service, demeanor, thoroughness in explaining whats going on and responsiveness on fixing my issue. Today I did not feel that same welcoming, caring customer service from who came for this service call. No care or understanding and even my kids stated "I heard how he spoke to you and it was not like he cared but more like I know what I'm talking about so don't care what you're saying". This is not cool at all especially when I just gave good reviews to AHS about them. This guy didn't care at all what we are going through just advised me to leave it off until he gets the part because it won't be cover if it freezes. keep in mind he never said when about the part will be in, it's hot as hell, and when I tried to look at previous calls to see if this was or should have been fixed he flashed me last call saying it was just cleaning but I know for a fact the damn unit froze because we had to turn it off to thaw which caused leaking down stairs and all these towels were still in there from it. I'm done!!! At this point I have lost trust .

same day service! came out and diagnosed and fixed the problem with my A/C only hours after I…read morecallled my warranty company. Jeremy was knowledgeable, friendly, and super helpful with tips to keep it going and it is up and running same day. great service, thanks so much!!!

I found Elite through a trusted friend...as my A/C had died while my husband was away, I needed…read moreserious help. I called via Facebook around 5:30pm and they were able to come out THAT NIGHT, to see what the problem was. They were very honest about the pricing and the work that was needed, also gave me alternatives if I didn't want to go with plan A. We ended up replacing the entire system (inside & outside units). They were able to work me into thier already busy schedule last minute. From first contact until new working system was fully installed & operational...LESS THAN 24 HOURS and on a Friday no less! I cannot say enough good things about this husband and wife team, they did a great job and I would recommend them to ANYONE who needs help with thier A/C.

From the owner: Elite Heating and Air Conditioning is a trusted provider of HVAC services in Killeen, TX, dedicated…read moreto keeping your home or business comfortable year-round. With a team of experienced and certified technicians, we specialize in efficient heating, cooling, and air quality solutions tailored to meet your needs. Whether it's installation, repair, or maintenance, Elite Heating and Air Conditioning delivers reliable, high-quality service with a commitment to customer satisfaction. We're proud to serve the Killeen community with affordable rates, prompt response times, and top-tier expertise to ensure your comfort is always a priority.

I had Arctic Air come check on my broken Air Condition unit that Lockey Air said was completely…read morebroken and I needed a whole new unit. They came did some trouble shooting replaced a few parts and saved me close to $7,000 if I would have went with what Lockey air told me. They may show up at your door with some very young looking workers, but those young men know their trade. I promise ya! Ok, and their work trucks may have seen better days, but I don't care if you pull up on a horse drawn carriage, if the company and its workers aren't trying to stick it to the other customer like other AC repair companies here! ENJOY A TRUE PROFESSIONAL COMPANY'S WORK

charged us $625 to service our split unit. its still leaking. now paying someone else to finish the…read morejob. go elsewhere.

Antwoin is amazing! Very communicative and easy to work with. He is professional and fast, open to…read moreexploring the best outcome for the customer. This is a man who respects his reputation and works hard to earn your business - so give it to him!

Unfortunately people of central Texas I would stay as far as possible away from this company. The…read moreowner Antoine and his crew have no idea what they are doing with HVAC or how to conduct business. My grandmother (70+) years of age trusted them to install a new unit for her manufactured home. The crew installed the incorrect system that was made for a much smaller home and not able to perform at her homes square footage. As this awful heat came In and she quickly realized the issue Antoine gave her the run around. He told her it's her insulation or he was in the hospital or his crew wasn't ready. Once he finally realized she wasn't going to give up he said he ordered a new unit for her to install free of cost due to the mistake. That was two weeks ago and is forwarding all calls. For the rest of our community I will be going to the better business bureau to make a formal complaint so they can be correctly audited to ensure they are a credible business. For the purpose of this review is to help prevent this happening to any other folks in our area.

Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!