I'm new to the world of wood pellet smoking and stopped in the see Blair and get some advice. He…read morespent an hour with me suggesting and tasting various rubs and sauces to use on my next cook. I walked out a new committed customer, looking forward to returning. If you're a newby like me or a veteran Pit Master, like Blair, this is the place to come to for your supplies, rubs, and sauces. Thank you, Blair. I'll be seeing you again soon.

Knowledgeable staff made it easy to pick out product for gifts. A little tasting station allowed…read moreyou to taste product before you buy. #spicemeister approved.

I was told an employee of true value that they do not except return of unused items with a receipt…read morein hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment .

I have never had a bad experience at this store and they are very helpful and pleasantread more

From sales to delivery Direct Appliance staff do a stellar job at making sure you're getting what…read moreyou need and want. Sales staff is very knowledgeable about the appliances and services offered. Delivery and installation staff went above and beyond to set up our new washer for us plus showed us the features it had and how to use them.

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

Everything one needs for smoking and grilling can be found here. Super knowledgeable and friendly…read more Prices are reasonable as well.

Excellent selection of bbq wood chips, specialty seasonings and various home goods and gifts! Did…read morean online order that was ready for pickup within 20 mins! Unbelievably quick! Love their products. New inventory all the time and the friendliest owners to greet you. They will go the extra mile for you. Definitely one of my fav small shops in the area! Thank you!

I can't recommend Tom and everyone at Backyard Spa & Leisure highly enough. We were in a tough…read moresituation and needed a replacement hot tub immediately. Tom went above and beyond to find us an incredible deal on a beautifully refurbished Sundance spa and somehow had it delivered and installed the very next day--something that normally takes weeks. From start to finish, Tom was honest, professional, and genuinely cared about making sure we got the right hot tub rather than just making a sale. He communicated every step of the way, did exactly what he said he would do, and made the entire process completely stress-free. The quality of their refurbished hot tubs is top-notch, and it's obvious they take pride in doing things the right way. If you're looking for someone who is trustworthy, stands behind their work, and truly goes the extra mile for their customers, Tom is the person to call. We couldn't be happier with our Sundance hot tub and the exceptional service we received. Thank you again, Tom!

I purchased my Bullfrog Spa from this very reliable company and they go the extra mile with…read morecustomer service. I only purchase my supplies from them and for about 4years now they maintain my hot tub every six months and Chris will make your tub sparkle no matter what the age. If you're thinking about buying a tub definitely go with this great company.

This is my favorite Hardware Store. The Garden Center is great as well. They are always so polite…read moreand helpful.

Very helpful and friendly when I'm there. I miss Mandy. I…read morehave EGO battery-operated garden equipment and have been very pleased with their performance. Ace Carrie's and fixes (if necessary) EGO equipment.

We stopped by to look for chimney parts for a cabin we're building and while they did not keep what…read morewe were looking for in stock, Mr Gorman talked with us and let us know what we would need and suppliers to find what we were looking for. He could have easily turned us away. Nice selection of quality stoves and fireplaces. I'm sure I'll be returning when we're ready for a new stove for the cabin. Thanks again!

In today's environment, it is few and far between exceptional customer service…read more Working with this company has been a pleasure.. 3* Slightly rocky start because the unit that we wanted was not on display at the showroom but..... 4* Came to our house the same day that we were at the show room to explain explain what the process was and what it was going to take to get the pellet stove installed 4* Exceptional Communications on appointments and timeliness of getting the equipment here for the install 4* Professionalism and timeliness 5* Did some fabrication to make it look as good as it possibly could 5* Follow up appointment when we came back from vacation to make sure that we understood units operation 4* Made sure that we understood how to get the tax credit 5* Worked with our insurance company to get everything else taken care of

Stopped by to pick up some parts with my Dad for a project he's working on in his home. Service…read morewas great. Everything you could possibly need for home projects or any sort of DIY project. They offer a Veterans-Military discount as well!

Lots of issues in the Appliance area along with the installation service they use. Had me purchase…read moreparts for installation that came with it, delivery times were changed at the last minute- very disorganized. And, after8 months, I still haven't received my rebate.

Don't waste your time with these ripoff artists!! They quoted me $399 to come out and replace 1…read moreburner on my Pitboss combo grill smoker!! This would at most take 1hr to maybe 1.5 hrs!!! I already have the parts Pitboss sent me. They provide nothing but a little bit of labor. Granted, I'm not very mechanically inclined and was willing to pay $150 or so for the quick house call but come on $399.....!!!!!

We had RenuGrill come out to clean our BBQ and they did a fantastic job! Our grill was starting to…read morecollect a lot of burnt food particles and the grates were starting to get pretty coated in residue over the last 5 years of use. They came out with two technicians and meticulously took apart the grill and scoured every single part before putting it all back together again. My grill looks almost as clean as the day it was installed! We will definitely book with RenuGrill again when we have grill needs in the future.

My experience with Oakdale Hearth and Hot Tub has been one of the worst I've ever had as a…read moreconsumer. I am writing this review to warn others who might be considering giving them their business. TL;DR: Do not do business with Oakdale Hearth and Hot Tub. They lack integrity and need to improve their customer service. In March 2024, we purchased a new Bullfrog hot tub through Costco. Oakdale Hearth and Hot Tub is the local dealer who sold the tub in the Costco store and would be responsible for the delivery and future service. The hot tub was delivered in May 2024. Unfortunately, their delivery crew left a noticeable scratch on our brand-new tub. The delivery crew acknowledged the scratch and accepted full responsibility for it. Accidents happen, and we were initially understanding, assuming they were trustworthy and would make it right. What followed was fourteen months of follow-up on our part. Multiple texts and calls were required to schedule a repair for the damage they caused. The customer service was abysmal; we were consistently ignored and given the runaround. After over a year of hounding them, they finally scheduled service. But it was at this point that the situation escalated from unacceptable to what I consider deeply unethical. They informed us that we would have to pay a $200 trip charge for them to repair the scratch their own team made during delivery. We were stunned. After a year of waiting, they were now demanding that we pay them to fix their own error. Against our better judgment, but wanting the ordeal to be over, we agreed to the repair scheduled for today. Their technicians arrived and began the work. In the middle of the job, they stopped and said their office required payment of the $200 before they could finish. I told them I would pay and seek remedy after, but I would do so once the repair was completed. In response, Nicole, the manager, instructed the technicians to pack up their tools and leave the job unfinished. And they did. They left without telling me. To say this company lacks integrity would be an understatement. They damaged our spa, ignored us for over a year, demanded payment to fix their own mistake, and then walked out on the job when we wouldn't pay them mid-repair. This isn't just bad customer service; I think it demonstrates that this company operates without integrity.

These guys helped me and my mom so much ! We thank them so much they let us know that the spa we…read morehad that was 16 years old wasn't worth fixing gave us a few different options and guided us thru the financial aspects of get a loan for are new hot tub ! We couldn't be more thankful ! Shout out to Nicole Rick Trish Shawn thanks again guys ! We now have a beautiful New hot tub that they came and delivered showed us how to work this new spa ! Best around bye far thanks again Oakdale hot tub company !