I was told an employee of true value that they do not except return of unused items with a receipt…read morein hand. Store policy states that they will return the item within 30 days if it has been unused and you have a receipt . I do not recommend purchasing anything from the store being to the fact that they break store policy and don't allow their customers to return items . I'm going to the store personally to talk to the manager and report them to corporate office keep updated for the next comment .

I have never had a bad experience at this store and they are very helpful and pleasantread more

KAT BBQ Smokers stands among the elite. I looked around Texas and California for a quality built…read morecustom smoker. Many folks don't realize that California has a very active and successful competition BBQ Association. As such, they also have skilled Pit builders. Ken is at the top of that list. He is a skilled welder, cares about his customers and builds extremely high quality into his equipment. After looking at my options, I decided on a vault type smoker, mainly because I could feed it while it was smoking. I found the KAT smaller vault was perfect in size and more economical than most. Ken has a waiting list and makes the wait times clear on his website. His site says that there is currently a 21-26 week wait. Mine was a little longer. That was okay with be, because I now have my lifetime smoker! I am a certified pitmaster, KCBS member and BBQ judge and have seen many pits. The welds, attention to details and quality that goes in to these units is superior! The attention to detail astounds me. So, Ken gave me a call to let me know my pit was ready for pickup. So off to California I go from Phoenix, AZ. Ken was friendly, accommodating and a joy to chew the fat with. Because i couldn't find many reviews for Ken or KAT smokers when I purchased the smoker, I had some uncertainty. That is why I added this review on Yelp. You can rest assured that Ken is a good, hard working man that won't do you wrong. In my discussions with Ken, he has even taken pits back from customers to make function modifications for them. He all about his customers, trustworthy and friendly. Ken took me through the operation of his smoker and was quite proud as he did so. Rightfully so, the machine is perfect! From Modesto, I drove to the Bay Area. While there I showed my new smoker to a close friend who is an integral member of the California BBQ Association. She was exited to hear that I purchased a KAT smoker. She told me that a pitmaster friend of hers had one as well and that she and he thought highly of them. She told me that they were conducting a BBQ competition that Saturday on Coast Guard Island using their KAT. Not a bad endorsement! In the end, I got my beautiful pit and I am very pleased by my experiences with Ken. I would like everyone to know that you can trust Ken and KAT smokers! You will have to wait, but the wait will be well worthwhile. My friends rant over my new KAT smoker! Few have anything so nice... Thank you Ken! Your a skilled and awesome guy!

I am from the Bay Area , and I looked all around for a custom smoker I can purchase that was local…read moreand well built with the right material. KAT'S BBQ Smokers are the real deal. I purchased mine a couple of months ago. I had to take a little drive to pick it up but well worth it. Also it was just what I was looking for in a smoker.

Went in yesterday and 20 minutes later I walked out with a smoker. Staff is helpful and…read moreknowledgeable. It wouldn't fit in my car so the gentleman that helped me dropped it off at my house for me. Highly recommend BBQ-Pros.

Steve did an awesome job on our BBQ...walked me through comprehensive process. Pointed out some…read moreareas of concern and how to do my own periodic maintenance. Spent over 2-hours cleaning down to the burners and even my storage drawers. Super dedicated....pleasant experience!!

Steve was great and knocked out a difficult augur jam on my Recteq. He showed up on time and…read moreprovided tips for the future to avoid the same issue occurring again. Would recommend to anyone needing grill or smoker related work!

BBQ Islands really delivered on my new deck upgrade. The team was professional and communicative…read morethroughout -- they listened carefully to what I wanted and made sure everything fit perfectly with my deck. Installation went smoothly and on schedule, which I appreciated since I work form home and didn't want disruptions. The finished setup feels really solid and thoughtfully designed -- all the little details were nailed, like easy-to-clean surfaces and smart storage spots. Price-wise, it wasn't cheap, but given the quality and how hassle-free the whole process was, I think it was a fair investment. I'm looking forward to hosting friends there this summer. If you're serious about making your outdoor space functional and stylish, these are the folks to call.

We hired Bay Area BBQ Islands to design and build an outdoor kitchen. Within the first year, the…read moreporcelain countertop developed multiple cracks radiating from the appliance cutouts. I reported the issue in November, and they inspected it in January. Since then, despite multiple follow-ups and a formal written request for resolution, I have not received any response or proposed solution. I also had a local engineer inspect the installation. He did not identify any structural issues with the support. The countertop material is marketed for outdoor use, so this appears to be a product or installation failure. I was hoping to resolve this directly, but the lack of communication has been disappointing. I'm still open to working with them to fix the issue.

The people working at the store are very professional, nice and helpful. They helped us to pick out…read morethe equipment we wanted. In the end, we decided not to proceed as the grill was going to be under a covered area with insufficient height so would've been a fire hazard. The staff helped us by getting the grill manufacturer's recommendations so we're very appreciative.

I highly recommend working with Sean if you need anything related to BBQs. From shopping to…read moredelivery and beyond, Sean was there to answer my questions, offer instructions, and suggest BBQ tips and tricks. He has also been available to answer my calls when trying something new on my new Napolian BBQ. Very rare service! I am so glad I ordered from Sean at Unique Outdoor Living!

Love my new Coyote grill. Also pleased to share that my customer experience was 5 star. I had to…read moreexchange a defective grill cover and Dan was top shelf regarding customer service AND follow up! Thank you Diablo Grill... Cheers!

Fantastic experience today with Mike at Diablo. They didn't have what I needed however, he went…read moreabove and beyond to tell me where I can find it. By paying it forward, he knows I will remember him. Long-term customer service is such a rarity these days... very much appreciated Mike!

We purchased a swim spa. Audie has been great to work with and the rest of the customer service…read morecrew has been extremely helpful as we figure out how to balance the water.

Highest quality workmanship you will find anywhere. I didn't really understand that the entire…read moreoutdoor kitchen would be constructed on site. I thought it would be delivered and assembled but the process began with the frame being built from scratch and that allowed us to have a perfect fit in the space we had allocated. All the workers were friendly and were happy to answer any questions. We would absolutely use them again.

We recently purchased a Fire Magic grill from Diablo Grills, and the experience was outstanding…read morefrom start to finish. Rhonda was incredibly knowledgeable and took the time to walk us through the differences between the various high-end grill options. She thoroughly explained the pros and cons of each model, answered all of our questions, and helped us make an informed decision without any pressure. What stood out most was how much effort she put into educating us so we could choose the grill that best fit our needs, rather than simply steering us toward the most expensive option. She also took the time to explain the service and warranty support behind the different brands. Knowing that the manufacturer has a local service technician available if we ever need assistance gave us tremendous confidence in our purchase and peace of mind that support would be readily available if needed. Rhonda's expertise, patience, and professionalism made what could have been an overwhelming purchase a very enjoyable experience. It's rare to find someone who is both highly knowledgeable and genuinely focused on helping customers make the right decision. If you're looking for a premium grill and want honest, knowledgeable guidance, I highly recommend Diablo Grills and especially Rhonda. Excellent customer service, great product selection, and an outstanding buying experience. We couldn't be happier with our new Fire Magic grill.

I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

My favorite place in town for sure! The juice bar has amazing vegan burgers and I love how you can…read morecustomize your fresh juice however you'd like. The tuna sandwich is also really good. The owner is really friendly. Highly recommended :)

Always very friendly and helpful! The food and juice bar are amazing! Not only healthy but…read moredelicious!