This Ace is much larger than the location close to our home. I thought I would at least ask about drawer pulls. The staff person was helping another customer. When she was free, I asked about drawer pulls. She asked another staff member and they said they do carry them. She informed me which aisle I would find them. In the meantime, I notice a very serene and live cat sitting in a box on the counter. I had to ask about the cat and it was the resident mascot. Staff told me she sits in the box most of the day. That's one chill cat. The good news is I found my drawer pull and it was on sale. Score! I stood in the queue to pay for them. The customer in front of me had two pups in her cart. More cuteness overload. Today must have been my day for seeing animals, Shared parking spaces and WiFi. read more

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My son went in by himself and they charged 2.5 times what other stores charge for the same item. No wonder this location is rated lower than the rest. Unbelievable to take advantage of a minor like that. Just pathetic. read more

Okay. Came here for a propane exchange because it's very close to the house. Jordan and the staff here are friendly and helpful. Prices are a buck or two higher than the place where you chase the orange aprons for service, but I like to support local. I was BLOWN AWAY by the barbecue section here. It's a seeet little secret stash of dry rubs, sauces, and in stock equipment that is mind boggling. I bought some Bone Suckin Dry Rub and can't wait to sprinkle and enjoy. I will definitely be back. Hardware? What hardware?? read more

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Been going to the store for years. Always met with a helpful, smiling, friendly but knowledgeable staff. Lucille rocks!

10/24/'24 at 11:30am: I like Ace and I generally have a satisfying experience in all of their stores, but this particular Ace Hardware's staff are a cut above. Specifically Greg, Mark, and the cashier Sarah. Greg and mark helped me get the closest match to some furniture I was restraining, as well as giving me some great advice going forward. Sarah helped me qualify for a coupon and (along with the other 2 cashiers (My apologies for not getting their names) dug for change (the total was a few cents over the $25 I had in cash). Fast, efficient, and incredibly polite and helpful, every time I come here (I don't have the friendliest demeanor but they act unphased = true professionals). When I have time I usually drive farther to this store rather than go someplace closer. read more

They have things the big stores don't have. Things you really need in Arizona, and they are very friendly and helpful.

The personal service you receive is awesome. Very friendly. Great place to find just the right size screw. Everyone is friendly and you know that satisfaction is their motto. read more

I absolutely love this store! They have the friendliest and the most helpful employees. It doesn't matter what you're looking for, There's always a helping hand and a friendly smile. I really can't say the same about the hardware store closest to me. I will drive to this location on Tatum just to avoid the other one on Pinnacle Peak and Scottsdale Road. Oh, and let's not forget the friendly cat! He's quite a character! Best of the best in my book! Highly recommended! read more

I am new to the area and had been driving to Home Depot. Through Facebook, I learned of ACE's awesome once sharpening service. It was quick, convenient, only $7 per knife and everyone was welcoming. Now they are my go to for my home needs. I also picked up propane that ran out in the middle of cooking. Check them out. Great service and value! read more

Always friendly service and plenty of help. Every time I come into this location they are extremely helpful and get you in and out with ease. Thank you to the staff for always being helpful and friendly. It's appreciated in this day and time and I will continue to be a customer. read more

How great is it to have a store that always seems to have that one little thing you need to finish a project? Lost one of the screws you need to assemble that "easy" Ikea bookcase? They have the size and you don't need to buy a bag full! Need a little thingamajig whose name you don't even know. Describe it to one of the staff and they will show you where it is and how best to use it. I love the helpful staff (never changing expression as I describe my latest DYI catastrophe) and always offering a reasonable solution. And now....they are overwhelmingly Christmas. Love this store! read more

I went in there with my baby to pick up a few cleaning supplies for the kitchen. As I entered an employee asked if I needed anything, I told him nope I found the aisle already and walked to the aisle. As I'm trying to find one particular product, a male employee comes into the aisle towards the end and just stares at me. He doesn't say anything at all and just stands there like a creep. Not sure what that persons deal is but he made me VERY uncomfortable as he was at the end of the aisle and I was alone with my baby. Management do better and tell some of your employees to stop being creeps especially around women that are alone with their kids! I felt so uncomfortable I don't even want to go back. read more

While I don't find Ace as fun a place to shop as Home Depot or a slam dunk they'll have what I need, it is co vie ant at times & the customer service/employees are always pleasant and go out of their way to help me find what I need. That alone helps me speed up my shopping. For that I say thanks a lot! read more

I went in to buy an outdoor heating and trade some tanks in. I bought a tall outdoor heater for $150, and they delivered it within 2 hours all put together! Awesome customer service and price! I'm a local business owner and prefer to use local owners! Thanks for going above and beyond! Greg is the man! read more

Very nice store but a little annoyed. Was at their other location. Manager said let me call before you go. The person he talked to said they did not have an item we wanted. It was a Stihl Chainsaw chain. We passed the store on the way home so we stopped. It was on the top row. So the App was right after all. Just a lazy employee. read more

Unfortunately this Karsten's Ace would not give me a refund on $14.00 worth of shelf clips purchased at another store with a receipt, less than 30 days since purchase and unopened. I asked to speak to a manager, waited 15 minutes for one to come up. he said they were independent and would not honor the Ace refund. Wow! long time Ace customer. I guess it just depends on which one you buy from. would have thought there was a franchise policy but he said no. really poor management and marketing in my opinion. read more

Greetings, I have been a steady customer for the past 7 years. Today a man named John changed that. I went in to ask is a key could be made today, sunday the 30, around 11am. When I went back to the key desk he indicated that that key was not in the computer and thus they could noy copy. All fine up until then. He curtely asked me if I wanted info on a locksmith. Innocently I asked him if he know if that locksmith were ,mobile. He then raised his voice a little and said "how should he know, do I want the info or not!' At this time I am a bit surprised. Before I walked away, in a normal tone, I said to him his "customer service voice needed work". He said "whatever". I turned around and asked him his name. He said "Why, does it matter?" I said yes it did. Regards, Bonnie read more

Jim was extremely helpful and patient. He helped me with a drawer pull that husband super glued. Ace is very fortunate to have Jim as an employee!! read more

Every time I walk in to this store, there is someone to ask me immediately if I need help finding anything. As someone that knows all too well that finding things in hardware stores can take hours, this is a really nice touch. Par for the course, the selection at this Ace is great and you should walk away a happy customer. If you have dogs, you can buy a Blue Buffalo bag and register to win a Weber grill tailgate package. read more

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I had a great experience at Karsten's Ace Hardware. Employee Jim went above and beyond being helpful. He helped me fix my irrigation system. He was extremely polite,professional and knowledgeable. Thank you Jim for helping me. Joanne Rios read more

I was helped by the most friendly and knowledgeable associate at Ace today. I came in with the idea of wanting to build a flag pole for our college soccer tailgate events. Jim at the store saw me struggling to figure it out and asked how he could help. He had a better idea and basically built it in the store for me while finding every screw, bolt, etc... The big box stores like Lowe's and Home Depot do not provide custom service like this. I will only go to Ace from now on and hope to see Jim again. read more

Absolutely the worst customer service i have received in my life. I spoke with the so-called "manager" Tom who was probably one of the most rude people I have ever dealt with in retail in my life. Not only was he very argumentative he was rude and condescending. I tried to return something unopened and brand new I bought 20 minutes earlier and they wouldn't even let me return it. I will never ever shop at this Ace Hardware again and recommend you don't either read more

I really like the employees in this store and obviously the location is great. That is the only reason they got 2 stars instead of 1. My griping has to do with their coupons that they send out. We just moved to the area and received a whole pack of coupons. We went there today and our total bill was $53.00. We had a coupon for $10.00 off of $40.00. We were informed that ONE of our items was on sale, so we couldn't use the coupon. The woman told us to go back and grab more stuff to buy. So we did. But did we end up saving money? Absolutely not. It's not saving money if you're forcing us to go grab more items. News flash--Home Depot takes coupons on sale items. I would LOVE to support this small business, but when there's a Home Depot down the street and its prices are lower and coupons are actually usable, you won't see me at Ace anymore. I'd avoid this place unless you have a bottomless wallet. read more

Dear Mr and Mrs Karsten, keep an eye on the new cashier at cave creek. Immediately Has a bit of an attitude problem without fully understanding a return. Help her to listen first before defaulting to NO. read more

I go there all the time, they have everything. It's a great store! Don't always accept advice from the staff, some of them really don't know but some do. Use your own judgement and you'll do fine. Good coffee shop next door read more

I have been shopping here for nearly 20 years. At first it was just for some minor parts to repair things at the house, but eventually I would buy a lot of paint and primer and power tools. They have a good selection and some things are actually priced better than the big box store. There are a number of staff who take the time to educate me and I appreciate it, especially Jeff, who is not a painter but knows a lot about painting. For many projects around the home, this is the place I go to. read more

Everyone here is so friendly. You are greeted as soon as you walk in the door and there is always someone asking you if you need to find something in particular. On this last visit I accepted their help but they didn't have what I needed and ended up heading over to Home Depot. This isn't the place to find a huge selection of the same item or odd items but for the basics they can't be beat a paint department that lets you get in and out in a flash. Plus they carry pet food and for a special treat a cool selection of unusual sodas by the registers. This is a great option when you don't need the overwhelming selection of a big box store and just need to get in and out in a flash. read more

Nice store. Well stocked and plenty of friendly people to assist. I found that paint & hardware, (nuts/bolts/fasteners) are competitively priced. Easy, convenient in-&-out compared to the two big box stores. read more

They have all of your horses needs at comparable prices. They always send out $5 coupons and honor them if they are expired. Sometimes it's a little slow at check out but worth going there for your equine needs over western ranchman. read more

Karsten's Ace Hardware in Cave Creek offers the most atrocious customer service out there. I've shopped at Ace regularly for the last two years, and in that time I've dealt with countless mistakes at the register (including one occasion that required the assistance of their accountant and took over a week to resolve), expired dog food, and low quality products. The worst offender is Lynn, the "Operations Manager." She is confrontational, aggressive, and unprofessional and should not be working with either customers or other employees. The most recent conflict that prompted me to write this review involved a minor issue over a $13 return. I didn't have the card it was purchased on with me, so rather than explaining she could offer store credit or some other alternative, she responded to the situation with I "tough luck, you can't make this return" while literally shoving my items back toward me. What could have been a minor inconvenience quickly escalated because of her behavior. She was completely condescending to an employee that she was training and created what I would consider a hostile workplace environment. I would love to continue my patronage of Ace, but would not return if this behavior isn't addressed. In the meantime, Lowes and Home Depot will be getting more business. read more

We have been coming in a lot because of the convenience and the well stocked store. Recently on a trip to Prescott we stopped in at the lager store in PV and were told they honor all coupons including ones that were expired. Yesterday a loyalty coupon that was mailed to us expired in Nov and we were told No. I believe that coupons are meant to drive business in and for loyalty. Your business, your choice but I have one too. read more

Only getting a second star because some of the employees are very friendly and knowledgeable. I had my second encounter with an older gentleman, what an absolute dick. The sour attitude of not wanting to be at work, as well as blatantly being a rude human being, is what leads me to write this review. I cannot think of his name at the moment. He always tries to "prove you wrong" and acts like a smart ass. Anyways, I think I'll start bringing my business to the ACE on pinnacle peak and scottsdale... read more

It's great to have a locally owned hardware store. However, the employees are not friendly. Abrupt sarcastic tone to questions like you are an idiot. Customer service and friendliness are two of the easiest things to do. Also it's not like they are super busy. Come on!!! If I owned this store it would be the best damn store in Cave Creek read more

Priced ridiculously high, I'll drive the extra 8 miles to home depot instead. Terrible customer service, when I spoke to the manager about pricing he could care less. 8 electrical connectors at ace- $4, 50 electrical connectors at home depot(likely of better quality), $7. read more

I have been to this hardware store dozens of times and purchased many things of all kinds. I use to take my chainsaws here as its like a mile from our home. They use to have a real good chainsaw mechanic who could rebuild stihl chainsaws from the ground up and was very knowledgeable. Now I call them for a basic part for a saw it takes them 15 mins to get me someone who even knows about chainsaws then he tells me wow that's gonna be real hard to do on that saw ????? Yep that's why i am paying a certified STIHL chainsaw mechanic to do it. Ok store but not sure they should hold the title of Certifed Stihl Dealer. read more

This is an awesome hardware store. It's really conveniently located, but it's my go to if I need a little help figuring something out. Their staff is really knowledgeable and they actually enjoy solving problems for me. Sometimes I go back a few times with pictures so they can give me more detailed advice. Highly recommended by my wife and I! read more

This place is literally AIDS. The customer service is absolutely awful... i was here for about 4 hours the other day because they were "assisting" me and Messing everything up. I'm here now and it's absolutely awful still. Feel bad for the ladies at the front that are actually nicez read more

I love the fact that ACE is doing everything possible to look out for the health of their customers as well as their employees in regards to the COVID crisis. They put a hold on returns to limit the amount of items coming and going from the store. Brilliant idea! They even make a point to explain to customers that they will honor all returns at all ACE stores after the 3 week period. At the end of the month, I'm sure there will be an influx of returned items, but I am glad to know they are taking this situation seriously and keeping everyone it's best interests in mind! read more

Never a sense of urgency at checkout. 4-5 deep in line and never add a person at checkout while their are plenty of employees

Saturday, April 9, 2016 1815 HR. I spent 20 minutes roaming the aisles. Actually covered the entire store twice, and not one sales rep asked if I needed help. Two walked by me and looked the other way. Finally found the Gorilla Glue, same bottle, one on shelf, one on a hanger. Two different prices? Had quite a list of other item, but alas no help, became flustered and left. What a shame. Went to Home Depot and dropped about $85.00 there. Apparently Karsten's ACE doesn't employ the "Helpful Hardware Man". read more