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    Karsten's Ace Hardware

    3.6 (57 reviews)
    ModerateHardware Stores
    Open 7:00 am - 7:00 pm
    Updated 3 weeks ago

    Karsten's Ace Hardware Photos

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    1 year ago

    Helpful 4
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    8 days ago

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    2 years ago

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    1 year ago

    Been going to the store for years. Always met with a helpful, smiling, friendly but knowledgeable staff. Lucille rocks!

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    2 years ago

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    1 year ago

    They have things the big stores don't have. Things you really need in Arizona, and they are very friendly and helpful.

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    9 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

    Never a sense of urgency at checkout. 4-5 deep in line and never add a person at checkout while their are plenty of employees

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    10 years ago

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    Page 1 of 2

    Ask the Community - Karsten's Ace Hardware

    Review Highlights - Karsten's Ace Hardware

    The good news is I found my drawer pull and it was on sale.

    Mentioned in 2 reviews

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    The Home Depot

    The Home Depot

    2.9(132 reviews)
    7.1 mi
    $$

    Home Depot's are everywhere through the valley but this Home Depot at Tatum/Frank Lloyd Wright is…read moreone of my favorites. It is does have a confusing parking lot due to it being situated on a busy corner intersection. The garden center is always immaculate and I often find different plants there that are either sold out or not at other Home Depot's. Also the plants there always seem to be in much better condition than other locations. The inside store is neater seems better stocked than most locations and I've always had good luck there when talking with staff. I do find the entrance smaller parking lot a challenge but since I'm a dedicated gardener I will continue to frequent this location.

    My name is Frank Rassam. I have been a loyal and frequent customer of your Bell & Tatum location…read moresince 2010. I shop at this store approximately three times per week, and there are months when I spend between $2,000 and $3,000. I have always considered Home Depot my primary store for my needs. Unfortunately, my recent experience has left me extremely upset and deeply disappointed.On February 4th 2026, I purchased an assembled Masterbuilt smoker Order # H0464-502286 that was displayed outside the store on clearance, reduced from approximately $899 to $274.Because the smoker was very heavy, I returned the following morning with a rented truck and hired help to load and unload it. This required additional time and expense on my part.After bringing the smoker home and attempting to use it, I discovered it was defective.Within a couple of days, I returned to the store. I was informed that because it was the last unit in stock, it could not be exchanged, even though I was within the 90-day return and exchange period. I was advised to contact the manufacturer, Masterbuilt.I attempted to resolve the issue directly with Masterbuilt. They only communicated through email, requested that I send a video, then claimed the video would not open, and failed to provide a phone number despite my request. I have attached proof of my email correspondence with Masterbuilt to demonstrate that I made a serious effort to resolve this matter responsibly.I returned again to the store on 2/12/2026 around 8:30 pm and spoke with a young cashier (a bearded young man whose name I unfortunately do not remember). He was respectful and genuinely tried to assist me. He confirmed I was still within the 90-day return or exchange period and checked inventory at another location (Talking Stick, Arizona), which showed three units available. To avoid wasting more time and money, I asked him to call that location to confirm they would process the exchange before I transported the defective smoker there. After calling, he was informed that they would not assist because the smoker had not been purchased at their store.At that point, I requested to speak with the manager, Nancy.I must also note that I had a previous negative experience with Nancy about a year ago. At that time, I was attempting to get assistance, and she repeatedly ignored me while speaking with someone else, even though it was clear I needed help. I chose not to report that incident because I assumed she may have been having a bad day.During this recent interaction, I calmly explained the entire situation -- the defective smoker, the rental truck, the hired labor, my failed attempts with the manufacturer, and the time and money I had already spent. I clearly stated that Home Depot sold me the smoker, and therefore Home Depot should take responsibility in helping to find a solution.Instead of taking ownership or offering meaningful assistance, Nancy became dismissive and frustrated. She stated that she has dealt with "customers like you" many times. I found that statement inappropriate and disrespectful, especially toward a long-term loyal customer.After expressing frustration, the only action she took was handing me a phone number for the manufacturer -- which I had already been attempting to contact without success. There was no escalation of the matter, no proactive solution, and no sense of accountability from store management.I also raised a serious concern: how is it acceptable for an assembled unit to be sold if it appears not to have been tested? What if this defective smoker had caused a fire at my patio ? Instead of addressing this concern professionally, she responded sarcastically, asking whether she is expected to check everything in the store before selling it. That response was unacceptable.This entire situation wasted my time, cost me additional money for transportation and labor, and left me feeling disrespected.I also want to state respectfully that I have an accent when I speak. I do not want to make accusations without proof, but I could not ignore the difference in tone I have observed in how I am treated compared to other customers. If there is any bias involved -- cultural, racial, or otherwise -- that is deeply concerning and should be reviewed seriously.To be clear, I am not requesting compensation. I am requesting that this complaint be formally reviewed and get addressed professionally I respectfully request a professional response and confirmation that this matter is being reviewed. Sincerely, Frank Rassam

    Photos
    The Home Depot
    The Home Depot
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    Paradise Valley Ace Hardware - Oxo kitchenware October 2024

    Paradise Valley Ace Hardware

    2.7(211 reviews)
    9.0 mi
    $$

    I am done with Artie's Ace Hardware. Never again. I don't expect a celebration when I walk into a…read morestore, but when half a dozen women are socializing at the counter and seemed bothered to help a customer, you gotta ask yourself do they want customers at all?! The vibe was like I was shopping at a truck stop, "Whatayaneed Mack?" No wonder they only have 2 1/2 stars on Yelp. Karsten's Ace on 32nd St & Shea will be my go to from now on.

    I stopped by Ace Hardware today on the mission to find a replacement valve for a hose. Upon…read morearriving, I saw several cashiers and the customer service team ready to assist me though I thought I'd try finding what I needed myself. First, I went to the pool supply aisle and found some hose extensions but not what I was looking for. Then, I found what I assume was the right thing in the lawn/gardening aisle. While for someone not very handy around the house, I did as well as could be, but in the future, I may start off by going right up to Ace Hardware team members for quicker direction. The store itself was large with attention-grabbing seasonal displays as you first walk in and many aisles to the left and right. I do feel that this store has a bit of everything. I have gone there previously to buy light bulbs, air filters, drinking water filters, and even plastic furniture covers when work is being done. I have also gone to the key counter to get duplicate keys made. I also have utilized the customer service desk previously for returns and exchanges as well as asking for assistance. The store is rather clean and easy to navigate, and most of the time, the items I am looking for are in stock. There is also something to be said by joining the Ace Rewards program (by going to https://www.acehardware.com/myaccount#ace-rewards) and also downloading the Ace Hardware app. You can earn 10 points per dollar on most purchases at which point 2500 points earns a $5 reward. If you spend $50 or more, they will deliver for free. You can also score access to exclusive member-only events. The best part is that the program is completely free. Also, I find myself receiving coupons via mail and the app including my birthday gift from Ace Hardware which is a $5 off of $5 coupon and double points. You can also sign up for a business account by going to https://www.acehardware.com/b2b-home. There is no cost to sign up, and you can get exclusive offers, delivery to business or site, and customized inventory and solutions to meet your specific business needs. As I said before, I am not the most handy person, but I know how to navigate this store. Of all of the home improvement stores, this is the one I would frequent most, and I recommend it to others.

    Photos
    Paradise Valley Ace Hardware - October 2024

    October 2024

    Paradise Valley Ace Hardware
    Paradise Valley Ace Hardware

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    Karsten's Ace Hardware - hardware - Updated May 2026

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