Made another early run to Ace Pinnacle Peak to replenish our water softener! So thankful we've got a nearby Ace to just make home ownership easier! read more

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Scotty was most helpful to me in the paint and electrical departments during my recent visit to Ace North Scottsdale. Please extend my sincere appreciation to Scotty for his excellent service! Gary W. read more

Mike, the manager was absolutely spectacular. He actually personally walked me through to find some very difficult to find hardware when I was in a pinch and even stayed open a little bit for me to make sure that I got everything that I needed. I highly recommend buying from this place and its customer service is second to none. read more

An awesome hardware store compared the the smaller version in our area. A Dippin' Dots freezer in Ace? Cool! Lots of nice gifts, nice staff and huge inventory. A nice experience and we will make use of their handyman services. Shared parking lot and WiFi. read more

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Lovely store. Large variety of items to meet your needs. Aisles reasonable size. Came in for a large Yeti magslide lid. They have a large selection of Yeti products. I was very surprised to see some old school Necco candies here. I haven't seen those in years. I did not get any, only the Yeti lid but seeing the Necco candy weirdly made me happy. The prices here seemed reasonable. read more

Pinnacle Peak Ace Hardware - Hardware Stores Near Me - Scottsdale, Arizona

Best Ace hardware. They have great and helpful staff. If I lived closer I would go there instead of the one by my house. If I got a big project it is deffinitly worth the drive read more

I used to get better help in this store. I went to look for some specific screws. Asked for help, shorter, older guy with gray hair came. He didn't move too fast. Spent less than a minute with me and said 'we don't have those'. I said okay, looked myself and found the exact match of screws. read more

I stopped in here today to get some Mosquito Bits that I needed to tackle the annoying gnats in my house plants. I wandered in before 8am, on my way to work, and was immediately greeted and asked if I needed help. The gentleman knew exactly where my item was and pointed me in the direction. I wandered around for a few more minutes, amazed how massive this place is. I also really appreciate they are big supporters for local animal rescues. For that reason, I will be back. read more

The customer service at this store is so bad it borders on openly hostile. My wife got 5 paint samples that were clearly all the same color. When she returned to try and get the samples corrected to the 5 different colors we asked for, the employee gas lit her and performed a little experiment trying to say the samples were different and refused to help in anyway. He was condescending and cruel in a manner that goes beyond poor customer service, it lacked basic humanity. 0/10 will never step foot into an Ace ever again. read more

People underestimate the small hardware store. This one is near my home and great for quick "grabs" that I wouldn't need to go to the big box store for. The customer service is outstanding and 5stars. Usually, you can find someone that can point you in the right direction every time. It's amazing how they remember what isle everything is on. It is very rare that I can't find exactly what I am looking for. If for some reason what I have bought doesn't work for my project, the return policy is very fair. read more

Very convenient. Very helpful staff. Weed prevention and theft prevention all in one location. Grabbed 1,183 ml of weed spray and 50 rounds of 9mm Blazer CCI ammo here, who knew Ace stocked ammo. Pretty cool, and the staff were super helpful. Not sure where ownership picked up the young men who work here, but their attitudes match their high level of product knowledge. Selected my ammo ($23 for brass casing factory ammo) and it was waiting up front. Got help in the pesticide aisle (sorry dude, missed your name) and checked out all in under 10 minutes. I'll be back. read more

Pinnacle Peak Ace Hardware - Insecticide AND ammo. Nice. - Hardware Stores Near Me - Scottsdale, Arizona

This is my favorite Ace Hardware. They have everything-and then some. The staff are always friendly and I can usually make a quick stop to pick up what I need and be on my way very quickly. And I love all of the "extras" they have at the front of the store- some are even made locally. I have found some nice hostess gifts here. read more

Great selection of items and found what I needed. Store is bigger and has more than you'd think! Excellent service as well!

I'm new to AZ and the staff at this ACE has consistently been helpful and patient while I'm fixing some things in my new home. Great staff great customer service. Always a pleasant experience. read more

I have seen significant improvement at this store since my last post. The employees are more welcoming, engaging, friendly, and helpful. Thank you to the owners for taking my feedback seriously and with the intent to bring a more positive experience for the shoppers. I no longer feel the need to avoid the store. Herlinda, Porter and James are particularly delightful along with a few other employees whose names I cannot remember! Keep up the great work ! read more

dont go here if you have a backpack. for a "north scottsdale" ace. they kicked me out for having a clear aka clear see thru backpack. what the hell??? not to mention. no homeless or bus stops in this area. not happy at all being cussed out by an employee telling me to leave my backpack outside. i don't drive. i walked to this place from scottsdale rd & Thompson peak pkwy read more

DO NOT SHOP HERE I REPEAT DONT SHOP HERE I am absolutely baffled on how they treat their customers. I've been coming into this Ace Hardware for about three years now with my husband I came in a lone this time to pick up a drill bit that needed to cut through metal for my Jeep (I do social media for a living, and was making a new video) and they had the audacity to say that they saw me on Camera, putting something into my bag. When I did not take my bag off my shoulders and then they said they saw me put it in my pocket. Which I can guarantee the cameras saw me hand the item back to the worker, and he put it on the Hook I have not stolen a single item in my entire life. I even said you can look at my pockets. You can look at my bag The fact that I had gotten kicked out. It's ridiculous. This Ace Hardware should be shut down the fact that they treat their customers this way is baffling they hardly have any selection for tools and quite frankly that's ace hardware looked very ghetto for something that's in Scottsdale. There are standards, an this place definitely does not have them. and when I asked. what's the managers name was to a couple coworkers They had no idea. They said they forgot it. Who forgets their bosses name? read more

This isn't the biggest hardware & paint store, but it's always had what we need - everything from tools, to items to repair whatever to one of the best paint counters ever. Scott in paints deal with people like me (someone who doesn't know what they're doing!) all day but he patiently walks you through it, finds what it is your job really calls for and does it all with a smile! And the checkout ladies always have a smile and know where EVERYTHING is ! Terrific place! read more

Great team over at the Pinnacle Peak Ace location. The entire staff is very knowledgeable and attentive. Cade helped us this evening and was fantastic! Such a nice young man! Super cute gifts available as well! read more

I'd like to let Ace know about a superb experience I had this week with one of your representatives/employees Lauren Arterburn. She truly needs to be recognized. I had had an issue with the proper crediting of Ace Rewards points for a purchase of a Weber grille earlier this year, and had received no response to two emails to Ace. I then posted on the Ace FB page, asking for a response. Lauren saw my post, responded, and after some short correspondence was able to resolve the issue. I am completely satisfied and now very pleased with the Ace experience. Even more remarkable is that I live in Michigan, Lauren is co-owner at Pinnacle Peak Ace in Scottsdale, Arizona, and she still took the time and put forth the effort for this great customer service. I sincerely wish to thank her. I would unreservedly recommend and patronize this Ace store. All customer service experiences should be as pleasant and satisfactory. Thank you sincerely, Lauren. Tom Zielinski read more

I work in the area and few times needed to get something for a pressing home need. These folks have always been friendly and very helpful and their prices aren't bad, either. Did I mention friendly & helpful? read more

Pinnacle Peak Ace Hardware - Hardware Stores Near Me - Scottsdale, Arizona

Great customer service. Worked with the owner's daughter Lauren and she went above and beyond to make things right. We had an issue with the screen company they use, and the company made an error with our door screen by accident. Not only did Lauren and company fix the issue, they came out to my house to make sure everything was in proper order and put the door on for me. They earn my business. read more

Needed duct tape, ran inside for it, instantly was overwhelmed with all the "man" stuff they sell there so an associate quickly helped me find what I need so I could get out of the store, lol. Now I know what it's like when I take my husband shopping with me. read more

Pinnacle Peak Ace Hardware - Hardware Stores Near Me - Scottsdale, Arizona

This place has the best customer service! I had purchased a pretty large custom order of something and It didn't work as expected. They responded so quickly, contacted the manufacturer, and promptly refunded me. It was one of the best sales experiences I've had in a long time. I've shared this story with others, and people tell me they've also been very happy with Pinnacle Peak Ace. As a business owner myself, I understand the importance of great customer service and following through. Thank you so much for going the extra mile! I recommend you to everyone. read more

I just love this Ace Hardware Store. There's always some associate there to help you with anything you're looking for. They're always very friendly. And they always have things that other stores don't seem to carry. The prices may be a little more expensive, but it's definitely worth it with the consumer care you get. Plus, If you sign up with them with your phone number, you get coupons every month which is a nice plus too. And their spray paint supply is unparalleled. Highly recommend this place. read more

Best hardware store I've been to , just moved to the area , I'm so happy they are a block away

I love this family owned business. They are always helpful and I love that they hire a lot of the local teenagers. Great to see a business owner that goes the extra mile these days and makes customer service a priority! Thank you. read more

Favorite hardware store!! Such friendly & knowledgeable staff, they are always able to help me whenever I come in. They even have a fun gift area that has lots of items that are locally made, or from other small businesses! I love that Ace is locally owned, and not a franchise. I will always shop here over the big box stores! read more

Great employees and plenty around. Quick to help and walk you to the exact location of parts I needed gas line parts. 1 part I found easily l, the other two were sitting in tje adjacent aisle. Curteous front register and quick to ring up. read more

This neighborhood owned Ace Hardware has been our go-to for fix-it help and items since we moved up here a year ago! Everyone at this shop cares about your success on your projects and is so happy to help! Today we were in for help replacing my car fob battery- a few weeks ago it was for replacement house keys, and before that it was for cleaning supplies and lightbulbs! As we continue to make our house a home, this will be our one-stop-shop for helpful tips, tricks, and supplies! read more

Just now, I tried to call the store twice. The first time I call, someone immediately picks up and hangs up the phone on me. The second time, they pick up and leave the head set on the table. FIRE THAT FRICKING MORON!!! read more

I called first and found a can of paint there that was not available elsewhere. A good start for what ended up being a very pleasant experience. The clerk was very polite, helpful and professional. When I arrived he had the can. of paint out on the counter waiting for me. While he was mixing up the paint and I wandered around the store, what a extensive selection. While the big box stores still are good for some of the larger things, this place probably has just as large a selection. And to top it all it's in our neighborhood and appears to be very involved in local activities. Great experience all around! Bye bye big box stores. read more

One of best run hardware stores around. They truly do care and take care of there employees. Customer servive is top priority. They have the best BENJAMIN MOORE and DUNN EDWARDS paint departments we can match any color. We also put your colors in spray cans. We also can color caulking to your color. Looking forward to serving you read more

Pinnacle Peak Ace Hardware - MONSOONS IN N SCOTTSDALE - Hardware Stores Near Me - Scottsdale, Arizona

We are very lucky to have such a great Ace Hardware so close to our home. Each visit is painless and the staff is willing to assist with whatever questions we have. The prices are fair and don't seem to be marked up like other hardware stores I've been to. The checkout counter moves quickly and they offer rewards points when you sign up with your email. Thank you for being a great Ace Hardware! read more

I have frequented this Ace Hardware near my workplace hundreds of times in the last couple of decades. While I fully understand the current retail workplace environment is trying, not honoring my $20 off frequent buyer coupon just because I forgot I had it in my pocket and you'd already ran my credit card Is troubling to say the least. I would've been more than willing to stand aside in line and wait until the young gentleman at the counter had a chance to re-ring my items, but apparently that was not an option. I Didn't feel like arguing with him as there were people behind me in line. I'm super disappointed with my neighborhood Ace Hardware store :( Edit: I was contacted by management and was assured that this was an isolated incident. The cashier involved doesn't normally work the register and was apparently unaware he had options to help me out. Kudos to the store's management for resolving this so quickly! read more

Love this location. Many polite and helpful workers that just fixed two mike stands I used to throw out and replace every four months. They were so much more help than entering HD and searching for workers. I will return to this Ace Hardware every time I have hardware needs! Thanks Ace!! read more

This location is the best Ace in the Valley! Staff was friendly and helpful and I was able to find products that were sold out in other stores. There was a great selection of masks as well! I was very impressed and will be back! read more

I genuinely like ACE Hardware. They are kind of pricey so I use the coupons they mail me monthly so that helps. I used a 15% off coupon on $356 of Christmas Light decorations. I handed Tom the cashier the coupon and he rung me up. I thought the total was high so I checked my receipt at my car because the store was packed (Black Friday) and didn't want to hold up the line. Didn't see the 15% off anywhere on receipt. Went back inside but Tom had just left and a new cashier was dealing with pricing issue so I saw Lauren in the paint department. She said it's hard to tell if a discount has been applied so she tabulated the ticket to see if coupon was applied or not. No 15% off. She refunded the first charge and added 15% and recharded the same debit card. Next morning I have to pay some bills I'm short $356. I have 2 debits from ACE but no credit. So I called ACE and a lady informed me that it could take 3 to 7 business days to credit back the money. I can understand that for a credit purchase. I used debit. I said that doesn't sound right. No acknowledgement of my inconvenience just "Is there anything else I can help you with today" I felt like saying glad you & ACE Hardware will sleep well tonight. Thanks for the response Lauren. I appreciate your fast reply. I bumped the review up 2 star because of you. I appreciated the time you spent fixing the original problem. If I knew my debit card credit would take up to 7 day I would have used my Visa. Also, did Tom know the coupon didn't go thru? He could have fixed it. Lastly I wish I got the name of the lady I spoke to on the phone. Had she shown a ounce of empathy I would have just chalked it up as lesson learned on my end. Thanks again. read more

I shopped here to always try to keep local dollars in a local store. As much as I like this store and their helpful staff ... That ends today, as they don't honor a veteran's discount. Home Depot, Lowe's Advanced Automotive and Walmart all offer veterans discounts. Too bad too. I'll drive a little further to save a little on my purchases. read more

I went to get a gallon of paint mixed and let the employee know I get contractor pricing. Apparently I didnt look like a contractor to him and he told me that he wasnt going to give me contractor pricing. I continued to show him business cards etc. but he must have had a bug up his ass about something that day. He went so far as to tell me that he was no longer going to sell me the specially mixed paint and kept it behind the cash register. What a weido ! I would say dont waste your time with these knuckleheads. read more