I had been researching buying an EV for my daily commute and settled on finding a good used Leaf. One of the things that constantly came up in the forums for EV buying was that most used car dealers tended to have no clue about EVs they had, but in the case of Gus (Gustavo) he was fantastic and had a good understanding of EVs and even caught me before picking up my newly purchased car to make sure the 120 volt charge cable was in it. The case for it was there, but they had been using the cable to keep it charged, so good thing he took the time to make sure I had everything I should. So beyond being a cool guy with some great tattoos, Gus's focus on taking care of his customers is excellent! No complaints at all, they made the process fairly painless other than the time working on the paperwork, but that always takes time, so not going to complain about that. read more

Read the reviews. They are to be trusted.. I wish we had! THIS PLACE IS SHADY, A RIP-OFF, AND A COMPLETE WASTE OF YOUR TIME. It would be more advisable to purchase something from Craiglist or ebay than to trust these guys in any way. I am only thankful that in the end we left without buying the car we were highly interested in, as we found out it was over priced versus Kelly Blue Book and our history report we just ran at home showed an accident that their reports DID NOT SHOW. I could go into great detail about how many times they lied to us, how many times we caught them in their lies and called them out, and so on and so forth.. but I will simply say this: If you still insist on giving them a try even after reading this review.. walk inside their sales office, first see the 100" LCD TV they have in there. Then look at their "spin the wheel" prize area. At that point if you stay and still buy from them its your own fault. Best of luck finding your new car/truck/van! :) read more

I would give this place zero stars if I could! My sales guy was very nice & professional however, the finance manager kept "playing" with the sales prices. What they list as for sale on the internet is not what they just tried to charge me. I received a 14k approval & I chose a vehicle under that amount and they told me I couldnt pick that car, I had to take what they wanted me to drive?? Absolutely not! Why would I pay for something I did not choose & you marked up the price something crazy!! These people are insane! STAY AWAY FROM THIS PLACE. read more

I don't think anyone expects much from a used car lot, but this place didn't even manage to meet my low expectations. So why two stars? Mostly because 1.5 isn't an option. They do have a lot of cars on the lot, and they claim to be ok with independent inspections. So, could be worse I guess? And now for the weirdness. Short version: the cars here are pretty gross. The sales staff wasn't rude or anything, but they don't follow through on promises and aren't interested in negotiating. If you're willing to make a deal on the spot to pay asking price for a car that may well be under recall, and will need some rehabilitating, maybe this place is worth your time. Long version: I rolled into this place on a Sunday because I was looking for a specific, totally unnecessary second car, and they had two of them listed online. You park in front of these little bleachers, where a bunch of salesmen are just kind of hanging out. One of them came over and dropped some corny lines ("Congratulations on your new car," "Today's a big day," etc etc), but was otherwise mostly inoffensive. Finding the car I was interested in took some work. There doesn't seem to be much logic to the organization, and the cars are jammed bumper to bumper, so you sort of have to walk through a maze to get anywhere. You also may not be able to open all of the doors of the car you're looking at. Lots of cars in the maze are in shockingly bad shape. This place doesn't do anything to rehab the cars they get, so even easy cosmetic stuff like busted tail and headlight covers were common. I finally found the car I was looking for. The online pictures didn't show the many small exterior scratches, the old lollipop sticks left inside, the missing interior trim pieces, the water (I hope) stains on the rear door, or the mysterious brown stuff spattered across the ceiling. The salesman also couldn't tell me what features the car had, and had no access to a spec sheet. Having done some basic online research, I knew more about the car than he did. He asked if I wanted to go for a test drive, but the car wouldn't even start. The salesman asked me to make an offer anyway, which I did. The car is an older, base model, and was nasty gross, but theoretically fixable, so I made a cash offer under their asking price, provided the car checked out at my mechanic. The salesman said it would be tough to let it go for that price, but he'd ask his manager. The manager wasn't there for some reason, but I wasn't in urgent need of a car, so whatever. Dude said he'd call me later that night. A couple days pass, and no contact from the place. Annoying, but not shocking. So I contact them through their website, dropping a whole long e-mail (though not as long as this review) about the specific car, the stock number, the date of my visit, an explanation of my offer, blah blah blah. Within a couple hours, I get a call. The guy had clearly never read my e-mail, and asked what car I was interested in and other basic info. that I'd included. Fine, so I repeat the whole story, and again repeat my offer. The guy says it's too low, but that he'll go talk it over with someone else. So I sez look, that's what the last guy told me, and nobody ever called. If my offer is too low, fine, I get it. He says no no he'll for sure call me later that night, even if it's just to tell me no. Want to guess the next part? A few more days pass, and nothing. So I drop an e-mail to the manager of the whole place. Crickets. It's been over a week now, and after multiple calls and e-mails, still nothing. Yeah, my offer was lower than asking, but this car might have feces on it and has been sitting on the lot FOR OVER A YEAR! I guess that isn't enough to motivate them to negotiate, let alone follow up as promised, even if just to say a straightforward "no." PS: I checked the VIN and there are two unfulfilled recalls on the car as well. If you need a car RIGHT NOW and are willing to pay them what they want, regardless of the condition of the car, maybe try your luck here. Otherwise, listen to the voice inside of your head that's saying, "Really, Karplus with a K?" and save yourself the aggravation of coming here. UPDATE: Hallelujah! Finally a response from this place, even if it's just a defensive comment to my review. Pretty consistent with the other comments on here from Rey B. He's right that they couldn't give me what I wanted, which was a returned phone call. A high bar, I know. Good luck, yelpers. read more

Great service from top to bottom , Puya helped out a lot on what seemed to be a lot of unnecessary fees. Felt like a comfortable environment and everything went smoothly. read more

I just purchased a Porsche Cayenne from Karplus!!! I couldn't be happier. The car is absolutely perfect and the service was amazing!!! I'll be sending all of my friends and family here. If you're looking for honest people and excellent service, definitely go to Karplus. I can't say enough good things about them!!! I finally have my dream car, thanks to them!!! read more

Fantastic car buying experience! Everyone from Juan, Ryan, and AJ to Alex, the floor manager go above and beyond to satisfy their customers! I had already purchased the car and I went back to find out how to program some settings. I was immediately helped! That's excellent service! read more

Huge inventory and great selection , I bought my 3rd car here after mechanic in pectin and checking car fax plus they gave me good price on the warranty and low rate thank you read more

I just referred a friend and just purchased. My friend was happy with the deal and he gave me his old car. Wow great job karplus and thanks to you guys i have a new car. Well recommended. read more

Karplus Warehouse - Their lot - Used Car Dealers Near Me - Pacoima, California

I went to this dealership, from the outside it looks small but when you walk in the selection was HUGE. I wasn't sure whether I should go with a Toyota or Honda. John was very helpful with helping me make my choice by having me test drive both cars. In the end the Toyota was my choice. Thank you Karplus, and John for helping me find my daily commuter. read more

There are a lot of reasons why I had to give such a low rating. We found a car on OfferUp that my boyfriend was interested in. We drove down there & ended up finding a different car we liked more. Well, it wasn't ready yet bc it was in the service center. We got to test drive it & my boyfriend loved it. Honestly, I think our salesperson just wasn't knowledgeable. We tried to ask him all sorts of questions about the car & he just didn't know anything. I don't want to sound mean, but the whole experience was... "off." We asked about an extended warranty, the guy said that it would be $10 or $20 a month. For a Porsche Cayenne GTS?! Was this guy for real. On top of that, it was as though we were pulling teeth trying to purchase a car from them. We met the manager, Alex, when we got there & he definitely had that aggressive salesman vibe. To a point where we repeatedly called for him after we left & it was impossible to speak to him. After a while, we looked at the reviews & feel like we dodged a bullet. I wouldn't waste my time here unless this is the ONLY place you can purchase a car from. I would look at CarGurus, it ended up leading to us looking at a few different cars that constantly reassured us that the car not being available that day was God protecting us from being ripped off & a complete nightmare. read more

First I'd like to thank mr Chavez for helping me out after everything happened. I saw a car online they were offering that was a good price I'm a Uber driver and I was using a Uber car that was costing way to much. 1. I waited 3 days for a car they said wasn't ready for them to tell me it's a salvage title after talking to 3 different people 2. They tell me come in we will get you something around the price range (I have no credit mind you which they already ran) 3. The car is priced 1500 higher than they have online but I needed a car so I was like ok it was a 2013 Jetta with 84000 miles on it not great at all didn't look that good inside ether 4. They tell me no bank will work with Uber driver and if I'm going to BUY!!! the car not LEASE!!! I would have to sign a contract that said if I use the car for Uber they can come repo my car even if I'm current on all my payments and everything it doesn't matter they can take it. I took my money back and said good by after the manager came in acting like he wanted to start yelling at me hahahhaahaha. I left and went right down the street to galpin Honda and got a 2016 Ford focus with 2007 miles on it fully loaded and my car payment is only 388 with 100,000 mile warranty so much better than this terrible car dealership lol. If you want a car trust me don't waste your time they suck at karplus just go to galpin Honda. I love my car and now I can build my credit read more

My experience here was terrible! They kept my down payment hostage while they attempted to fix the sunroof of a vehicle I had signed for! I was smart enough not to drive the car off the lot (state law where if you drove the car off the lot ... it is yours so be careful) and didn't not sign the contract to decline my right to cancel the whole contract. Be aware of their shady practices of selling cars with damaged parts! I had to be the one calling asking for updates. Took them 2 weeks to finally get the part. Decided to take business elsewhere!!!! read more

Would absolutely recommend this company. I've been to a bunch of different places to look for cars and this is by far the best company when considering customer service and honesty. Decided to go with them and I am definitely happy I did. read more

I'm so grateful to this dealership, they made my car buying experience so easy and fast. Thanks to Amir, he was assisting me all the way from the beginning till the end. He didn't try to push me, oversell, didn't make up numbers. I asked for a specific car, the price was good, when I got there for my appointment, the car was waiting for me, we did a test drive. I wish it was always so easy and fun, my previous experience wasn't so pleasant. read more

This place was fine. Helpful staff, not too much confusion. BUT go there prepared. Make sure you look at every aspect of the car and bring a mechanic with you if you can. Have a list ready of what you want/need and things to check for on the car. Those with bad credit can get financed here but there is a very high percentage rate so make sure you can pay it off faster than scheduled. It's not a bad place, just kind of seems shady at first glance. Our car is great and they were nice to us, but I guess we'll see from here how it goes. read more

Total liars and scammers! They called me to come in because of a car I inquired about, I asked them do they finance with a certain company because I had gotten an approval with them previously and knew for a fact they would approve me. I also asked and made sure I was coming in to see the car that I inquired about, because I know what I want and don't want to waste my time or money getting there and they couldn't finance or would try to get me in a different car. They assured me of both, and I said ok I'll get in an Uber now. I dressed my 8 year old, got into an Uber in the rain, and paid $40 to get there, only to find out the car I inquired about was at a dealership because of a recall " supposedly" they then showed me another older car of that model, and when it came to financing, and I asked them to run in with the creditor that I mentioned I would get approval from, and guess what they don't work with them. I was pissed off!!!!!! They straight lied! Then told me do you remember who you talked to we will speak to them so it doesn't happen again... mmhm how is that helping me??? Or giving me back $80 I just spent on Uber to come to have my time and money wasted! If you're such liars and don't know what you have, nor who you're financing companies are, can you imagine what risk you're taking getting into one of their cars? Probably pieces of shit ... read more

Horrible experience! Wasted a day of my life at this place! Went to purchase a truck and my mechanic took a look and said it was in awful condition. They tried to sell me a bad car. Then when we stormed out the manager came running after us saying "Miss, miss...I love you. I want to be your friend and help you." So bizarre! Very pushy and corrupt dealership. Do not go to them! read more

I stopped by to window shop and ended up leaving with a car that I adore! Karplus is great all the employees are super attentive and patient. I will be back for my next purchase! Thank you all so much! read more

The salesman who assisted me during my visit, JD, was not the problem at all. It was simply the way this company conducts business that made me realize they are not running an honest business. JD was forthcoming and honest enough about the cars I looked at, and wasn't trying to deceive me in any way about any cosmetic and mechanical problems, but the problem here is that one of the cars I test drove had THREE separate warning lights come on as soon as we started it up, so clearly there were numerous mechanical issues with the vehicle and yet there it was on the lot ready for sale. I asked the salesman how the company would handle these issues before completing a sale and he answered that it would be taken to their service center for repair, but if true, why wasn't the car serviced before being displayed on the lot? This is a seriously sketchy business practice for a dealership. The other significant problem I had with the company is that I arrived at the dealership with preapproved financing, yet the financing manager still made a hard pull of my credit report without my approval to see if they could offer a better rate, only to discover that his financing couldn't beat the offer I arrived with, so that was the financing offered, and the manager acted like he was doing me a favor by extending the exact terms of the offer I arrived with. Also, remember that regardless of the prices advertised online, they will claim there is no guarantee of selling you the car listed at the advertised price, and force you to negotiate as if the asking price is higher than what they are publicly advertising. There are obviously tons of other places to search for used cars, so save the trouble and look elsewhere. read more

The sales finance manager took advantage of my mother that doesn't speak English and had her sign documents when I wasn't present .. after I review the document and went back to return the car I wasn't able since she sign it without knowing the document ... this is a horrible place they take advantage of you don't know what you are getting specially adding the extra $1500 for for a service that was not needed I will be reporting them to the Better Business Bureau read more

I don't trust car salesman but the salesman that worked at this dealer were honest and very nice. I appreciate them for staying there until 1am while we decided if we were going to purchase the car. It was absolutely a great car buying experience and my son loves his new used car. Thank you Allen K for putting up with me and my family until 1am. We'll be back. read more

Expect to pay at least $5,000 over the advertised price of the car you want. Came here to buy a car marked as $14,000, ended up paying about $20,500, would've been even more if I hadn't dodged a handful of their random add ons and fees. Poor customer service as well, everyone seemed clueless and unsure of what they were doing. Definitely would not recommend. read more

After reading all the reviews I kinda knew I was walking into bullshit. But I decided to look just in case. Found a few cars that was a nice price. 6500 average. After all the bullshit it turns out you need to add at least 3k to the price they advertise. Please read the fine print and save some time. This place is a complete scam. Glad I checked it out now, as we planned on buying on the weekend. And did not want to waste time with liars and thieves. Run away, Run as fast as you can. This place is nothing but a scam. read more

I bought a car from them the day after it was listed on Car Gurus. This dealership is the best if you are looking for a great price on beautiful used cars. Eleazar Chavez was my salesman who is fair, honest and works to get you what you want. Ryan the finance manager worked swiftly with the paperwork and I was out of there in 2 hours from start to finish. Armen the manager made sure I was in good hands and checked on me several times. It was a very fast purchase as I already knew what I wanted and had the car financing approved for my loan before I bought the car. The deals on their incredible inventory was astounding. No more large dealerships for me!!! I can't tell you enough about my experience with them. No shady deals, no shady salesmen, they are there to get you into the car you want!!! Go to Karplus before you buy from anywhere else. Thank you Eleazar Chavez, Ryan and Armen I love my car and get compliments everywhere I go. read more

This dealership lists their cars for a lower price on various sites like car gurus, true cars and edmunds. They don't honor the advertised price or the price they promise you over the phone when you actually go to buy the car. I drove over 2 hours to buy a car as they had agreed (over the phone) to lower the price by $300. They refused to lower the price when I got there. Don't waste your time with this unethical dealership. read more

man this place is the best used car dealership I've been to. Before here, I was denied at 4 local dealers because my credit and I had a low down payment, and I was a first time buyer. The sales guy tony didn't pressure me at all! We spent several hours test driving different cars until I found my bmw. Tony fought fought for me to the T getting my monthly payment down! That dude has juice and I totally recommend to ask for him! Behind the counter "Lon" never said no to me! He fought the banks back and fourth until the bank finally gave in! I had a few concerns with cosmetic scratches, and now I am scheduled on Monday for a free full bumper paint job! That is unheard of!!! I seriously can't believe how awesome this place is and definitely recommend this to anyone who has low down payments and bad credit I will definitely return! Thanks kar plus!!! read more

It was a real pleasure to shop here. Big Gus really helped us and steered us to the better deals on his lot. No pressure, but they had excellent street tacos if you got hungry :) read more

WORST experience ever! DO NOT buy a car from these crooks. They advertise low prices to lure you in then pull a bait-and-switch and suddenly the car you want is $2500 more. The entire lot is nothing but repossessed cars that they don't even own. This is not a true used car lot, it's a total SCAM lot. I wish there was some agency I could report them to. People like this should be locked up. read more

Good service from Ken & Max, was able to get a Sienna with low mileage at a decent price. Not so bad of a deal, thanks

Mo Kadkhodazadeh (sales man) was very helpful, straight to the point, and honest about the cars I was interested in. Everything was quick and now I have a clean 2008 g27 coupe sport. read more

Had a good time here searching for the perfect car that will suit me best, Eli helped alot with giving me the details and test driving the cars. AJ was very helpful with explaining and was thorough throughout the whole way, thank you! read more

This dealership is the worst. I called to confirm availability on a vehicle I wanted and made sure to ask if they were sure because I was coming from an 1+ hr drive. They reassured me that it was and to come on by-they were going to hold it and "put it in the back" and to ask for "Lona" or something like that. Once I finally showed up one of the other salesmen said vehicle was sold. I said I just called and the rude "Lona" guy said he has no control of what they do in the inside? I didn't say anything except if he can show me other vehicles similar to it. Sure he showed me others but I had to deal with his sarcasm and unprofessional behavior as to rolling of eyes and walking way in front of me and ignoring me a few times. Sorry to say but a business should be monitored better as to "what happens on the inside" and "what happens on the outside". They don't care about the customers nor care if they are being rude or not. Plus prices are not the best. I found the vehicle I wanted for the similar price with over 30K miles less. Keep shopping around and read reviews before you waste your time. read more

I had a great experience buying my Land Rover at Karplus. I made my appointment with Jorge for the next day. Both vehicles I was interested in were available. Test drove the Land Rover.....done deal!! Orlando found the best financing for me with my not-so-fabulous credit :) I sat down with Allen to sign all of the paperwork :) Everbody at Karplus was so nice & helpful!! I will definitely go back for my next car!! read more

Just because there's no option for no starts but people be aware of this place, they are really unprofessional, not worth trusting. I was on the hunt for a work truck and I find this place as a referral for my bank, I spoke to a guy name Jose an he told me the truck was on the lot. Well I make a long trip 27 miles to get there, we found the truck I got all my deal ready and a pre- approved letter from my bank. Then when the sales person showed to the manager he pop with the secret that the car have a rollback issue, i try to make a deal anyway and with no further questions the manager got busy and the sales rep just say "look to be realistic you need 30% down payment and if I can get that down payment is really difficult to get the truck finance and the manager will take 30 minutes to have time for You don't waist your time". Really.... this is really disappointing especially when they don't disclose the problems with the cars. We walk thru the lot and we saw most of the cars have a secrets..... looks like the manager wasn't interested to make the sale. Our deal was ready and the guy who call me on the phone say all the best deals to get us to go to their place. It is a huge inventory but be aware of the carfax. STRONGLY NOT RECOMMENDED. Look somewhere else. read more

The worst experience ever. Please do not purchase a vehicle from this company. They have sold me a faulty car and have send me over to their " repair shop " The worst customer service. Really unprofessional. I just purchased the vehicle and they had me take it in to change my motor mounts which they didn't end up replacing. Having me have to take the car back to them. Please do not go here or the body shop they refer read more

I will never go back to a place like this. The POS Ryan was forcefully trying to get me to buy a truck that wasn't running properly he took off with my license and tried photo copying it without us having a deal...on top of that when I did ask him for my license he threw it at me...and his boss came out and said he didn't mean to do it...how do you do something and not mean to do it. Only giving it one star because I have too not for any other reason...first off all they lied to get me to come out here and when I did finally make it out they kept lying to me about everything...worst customer service ever beware they're very shady... read more

This was the most terrible experience we have ever had. We took off work and drove an hour to see a car that was nothing like it was promised. The car had several dents and scratches which were never disclosed over the phone. The miles were wrong. The salesman knew little to nothing about the car. And the attitudes were disappointing and low standard. Find somewhere else to buy a car. read more

Quite possibly the worst car dealership I've ever dealt with. The level of dishonesty in the sales process was baffling. They had the car listed for one price online and then when I got to the dealership the showed me a much higher price and explained the reason for the discrepancy Also, they had installed a gps anti theft system system that they wanted me to pay to remove as part of the sales process. It was a frustrating experience and I felt it was overly manipulative and dishonest. read more

I would like to thank Karplus for my new car! I'm over the moon happy. I shopped around a lot for the last 3 weeks and finally I found the best place. I was impressed by great and friendly staff. Customer Service is amazing and there a huge variety of cars. You guys are great, and so patient to me ( I'm very difficult customer), and paid attention to all my requests. Special thanks to Amir. He's a great and I will recommend this place just because of him. read more