I called and inquired about a car and was directed to the wrong lot. Wasn't the biggest deal, the other lot was on Sepulveda and only about 15 mins away. I got there and the car I looked at had a pretty clean exterior but the interior roof was dirty as hell and the could could've used a detailing, (conveniently this wasn't pictured on the site.) The price you see online will not be the price of the car. I wasn't aware of this until AFTER they ran my credit and was about to put a down payment on the car and they brought out a list of additional fees and told me the "real" price of the car. Which is about $3000 higher and is on a small green sticker on the windshield. The fees were for "Express Etch Protection" (which is really just the VIN numbers put in the windows) and Elo GPS which they claim is similar to LoJack and will help find your car if stolen. They also try to sell you saying that there's an app that does along with them that lets you set a speed limit, driving perimeter etc. The car I wanted was a 2017 Infiniti so it obviously didn't need any of those extras, as I'm sure many of the newer cars on that lot don't. I did a Google search on those products and a YouTube video came up explaining it was one of the scams of the decade and everything that Kevin Hunter (the guy in the video) said matched up with what I was being told on the lot. They sell you all that bs to make money and it doesn't help you at all. They even tell you that once you let your car insurance know that your car is equipped with those features they'll give you a discount and your premium will go down over time. It's all lies! I told them that I didn't need any of those extra features and that if they remove them and drop the price to what it was listed for, I'd buy the car but they claim they couldn't, then I was later told by a different salesman that one of them (I think the etching removed) and it would take $850 off the price. All in all I didn't buy from them and I wouldn't suggest you do either if you want an honest car buying experience. read more

The business model for Karplus Warehouse Inc. in Pacoima is based upon misleading advertising at best and false advertising at worst. They post a slightly below Kelly Blue Book selling price hoping to draw consumers into the business only to ultimately attempt to sell the vehicle at a significantly higher cost. When you purchase a new vehicle from a dealership, you'll purchase a base model and then pay for additional options you desire from the manufacturer (i.e. base model, leather seats w/ heating, 3rd row seating, moonroof, etc.) and the manufacturer will customize the vehicle to your requirements for an additional fee for each option selected. This business advertises the vehicle for the base price and then mandates that you pay whatever options they decide were installed on the vehicle by the manufacturer and previous owners! THOSE ARE SUNK COSTS UNRELATED TO A USED CAR SALE! This business approach implies that the manufacturer charges Karplus Warehouse Inc. a second time for the overpriced options, and that they had to pay more for the vehicle by the previous owners. This is patently absurd. Say the first owner has an anti-theft system installed by the manufacturer and the second owner replaced the stock rims with aftermarket rims and added a supercharger to the motor. Why should Karplus Warehouse Inc be entitled to tack on fees in excess of the base price for everything that deviates from the base model as if they're extras I chose? I didn't choose an anti-theft system, after market rims, or a supercharger yet they'll add these costs when you're at the site as additional fees. They didn't incur these costs, yet they expect the consumer to do so. These additional fees not only significantly exceed the advertised price, they result in an overpriced (relative to Kelly Blue Book) used car sale. This is the first used car dealer I've seen operate under this business model. read more

We were referred to their 7711 Sepulveda location in Van nuys Ca. First the service was very poor, We found a Toyota Corolla in line prices at a certain price.. They were charging us 4,000 plus dollars in fees. They refused to put gas in the car said it was ok and we were fine to test festive it!!! This place was a joke and horrible service not for us!!! Stay away! read more

I had a great service. Lon was so kind.

wonderful experience at karplus Puya,Javier and len k where amazing no stress and great deals. Update: Been 2 weeks since i got the car, and a lot of things are wrong with it. - Back up camera is broken - Alignment is way off, turns to the left - E brake doesn't even work - Battery leaks i have an appointment with their mechanic this week so hopefully they fix everything for free update: Took car to mechanic and Kars Plus paid for everything so my review goes back to five Stars read more

Worst customer service ever after you purchase the car. They had us drive off with expired tags and didn't update registration. Ended up with a ticket had to go in cuz they never return calls. Gave us the run-around about the new tags. Gave us paper plates then took them off, promised to over night the tags then say we never went in and don't recall every talking to us. From the sales man to the DMV representative lady to the owner always blaming it on someone else . The officer who gave you the ticket doesn't know they law. The sales man never completed the registration even tho they took our money and had us pay the extra fees to get it done. read more

I just got a great used Toyota Camry from Karsplus. It's in wonderful condition and I believe It was a fair price. Juan, and Rene were patient salesmen and Allen worked with me to reach a deal that was within my budget. Thanks so much gentlemen. read more

If I could give zero stars I would. This place is the absolute worst car dealership out there. Every single person who works there is the sleaziest and rudest people ever. I went there twice and both times they tried to sneak in a lot of BS extra fees. The vehicle I got wouldn't start the next day and when I told them they sounded unconcerned and that it's sold As Is. It was missing keys to certain parts of the vehicle that after I bought they wouldn't supply and not their problem. Nobody wears a mask or offers to wear one. read more

Once again Karplus Warehouse gave me my 2nd Mercedez Benz...I would highly recommend this dealership to anyone and specially to my co workers and friends who are looking for quality cars. Alex the salesman was so patient and really took care of me, I was not pressured on getting the car I want compared to other used car salesman, I would highly recommend to ask for Alex if you happen to visit this dealership. It was a smooth transaction and the managers Orlando and Lon never hesitated to help me even my credit was little bit challenging,they never gave up. I will come back here for my husbands next car. Thank you Karplus!! read more

Karplus Warehouse - 2nd Benz from Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

Very shady business!! They will tell you it has a clean title, but wait until you are in process of buying, then tell you it has some structural damage. Explaining that the car was in a "fender bender" and it was not reported to keep record clean. They also will run a credit check on you without your permission! This is a very dishonest place to buy a car. read more

I bought my 2007 Dodge Durango had great services I would tell my friend about it Rosie martinez read more

I found a car online I was interested in. Requested information on it. I received a reply back from the Customer Service Manager name YOSHI. When I asked what the total cost would be in the vehicle would be since I was interested in a similar model somewhere else. I NEVER got another reply back. Even sent another follow-up e-mail. It's been 24 hours no reply. And he's a Customer Service Manager!? Sorry to say I won't be doing business with this dealership. 1st impression not great. read more

We've been in the market for a 4x4 truck. Found one we liked here and decided to come check it out! It had a few issues we noticed (back up camera not working, right front bumper accident damage, loose side step) but we still wanted to buy it as long as they lowered the price or covered the taxes and licensing for us. We got the run around and walked out. We were a few blocks away when they called us on our cell agreeing to our terms for the most part. We were only $300 away from our asking purchase price so we went back and made the deal. Hope this truck lasts us for some time. Thank you to the sales manager and sales rep Daniel Casillas for all of your help. Wish the transaction went a little smoother from the start but we understand business is business and at the end of the day we all compromised and are happy with our purchase. You do get more bang for your buck at this dealership (quality cars at lower prices) so if your looking for a good deal this is definitely a place to consider read more

Karplus Warehouse - 2010 Dodge Ram 1500 Laramie 4x4 - Used Car Dealers Near Me - Pacoima, California

This review is not necessarily about the karplus warehouse as a whole but of my particular experience with Eleazar, the sales representative. He was nice enough at the beginning and showed me where to park, once I got out he greeted me with a smile, shaked my hand and that's pretty much where my good impression ended. First off, he kept calling me "bro" like I'm his bud from the hood, I am a potential client, looking to spend $20,000 or more on a vehicle, can you treat me more accordingly? I explained to him that I came to see a certain vehicle that was available online and I've received an inquiry to my email that this vehicle is available but was not available at the warehouse when I arrived, needless to say I was disappointed, Eleazar's expression and attitude changed from that point and on, he was clearly unhappy about me being displeased with this matter and did not even apologize and tried to mend the situation.(I understand it is not his fault that this vehicle wasn't available yet in the warehouse, but you represent the company and win costumers by apologizing and trying to solve the situation in any way you can, this is called good costumer service) I've asked if they have any similar vehicles in inventory in the category I am looking for, and explained that I know exactly what I am looking for and it has to fall under certain criteria, so he led me to a few vehicles that were relevant to me and at that point stopped showing interest in helping me, got once with me inside 1 car out of the 3,wasn't showing interest in my needs, wasn't asking questions, wasn't explaining anything about the vehicles I was looking at which turns out I wasted time on anyway because they weren't 4x4 which he would find out if he would ask the right questions earlier, but he didn't, after the first vehicle he showed me he started messing around with his phone and calling people and when I wanted to get the next vehicle unlocked I had to ask him twice because he was on his phone, I felt he did me a favor each time he went to get the keys for the vehicle I wanted to get inside, and without warning he pressed the unlock button that remotely unlocked the car which also turned the horn signaling the car is unlocked, I was standing in front and next to the cars each time he unlocked them and the horn was quite loud and alarming enough to startle me each time, very unpleasant, what he could've done is to come and unlock the vehicle quietly by the door, that is simply being considerate and falls under yet again Good customer service. then after he showed me the third vehicle he left me by myself with no warning, did not ask me if I need any help or questions in fact when I asked him if I could test drive one of the vehicles that were stacked at the back he replied sure once you sign the papers we can get it out for you, excuse me? the only way I can test drive the car is after I buy it? it's a matter of moving 2 cars out of the way for me to be able to test drive a $20,000 investment, this is as a lazy answer as it gets, it would take 5 minutes to move those vehicles out of the way and possibly earn him a nice commission, I would have to take the car to a garage for a mechanical test anyway. So he left, and after a few minutes I see him with another customer, he probably figured there's no sale with me because I told him at the beginning that I have another stop that I intend to check a vehicle at which also explains the lack of interest and effort on his part. but guess what? if you win me with superb customer service, ie., getting to know me and showing overall genuine interest in what I need, if I find two similar vehicles in two different places, even if the vehicle in the other place is a bit cheaper I would go back to the place where I received outstanding customer service and where I saw a real effort from the sales representative part, because finding the right vehicle is the easy part, I need a trustworthy salesman who can "take care of me" and do all the "foot work" as he called it for me even if it means paying a bit more for the vehicle than the other place. So when he was with his "new" customer he saw me that I'm still writing notes and inquiring by myself, so he gave me his card and told me if I'm ready to purchase just let him know. At this point I was just shocked of the unprofessionalism that he expressed but still wanted to earn my commission nonetheless. really? in what universe does that work? people are not dumb, every one wants to be served as top customers regardless of how they look, and you never know who are your clients which in this case, he served or rather I say Not served some one who is in customer service for over 25 years and examined every step and word of this particular sales representative, he failed in every step except the greeting part. I would not recommend this sales representative, and if he gets to read this, please educate yourself about outstanding customer service. read more

Great place to buy a car! such amazing choices, reasonable price and customer service from Juan, Orlando and Hooman were amazing! Buy your next car here and you won't regret it! read more

I bought a car there on black friday already knowing which car I wanted. Though the mileage was incorrect on the website and I was initially skeptical about a repo dealership, i was pleasantly surprised by how well they treated me. Since, I already knew what car I was coming in there for, it made the process much smoother and I was out of there under 3 hours!! Eli and Marco were a great team and even drove the car to my house since I didnt have any help. Great dealer and I would buy again. read more

Great service, great guys helping us and worked with us to get our truck. Michael and Armen were great, Ryan from financing was super helpful! read more

I t Its location is easy to locate.The Dealers are prettymuch down to earth. But for the vehicle i bought..it gave me problem s since day 1. I would think if a ,vehicle had that many things qrong with it.. Not to put it on the sales lot. Until they really checked it out.. im so glad i put the extra warranty on it. Or i would lost from the start. I had missing amp.which they fixed fairly well. Then a noise started up.said it was nothing. Soon i..within a month i needed a transmission. Then a engine. Thanks for my lesson. I really know what to look for noq. read more

I'd been looking into buying a VW Passat 2013 car for some time. I planned to search on the internet but one of my friends suggested that I get a quote from Karplus first. This turned out to be a great suggestion, because I found the car I was looking for with unbeatable price. I stopped at Karplus and spoke to sales consultant Ken, who explained everything with patient and not pushy at all. Within an hour the process was finished, and I drove out with my 2013 Passat. Very happy and thanks to my buddy Eddie to recommend Karplus. Very nice sections, very friendly staff. Thank you karplus read more

I had a good experience of buying and doing finance at Karplus. The saleman is very kind and helpful. JD is a knowledgable and experience sale man at Karplus. I wouls give him a 10 stars for a service and recommend him to everyone which is going to buy a car. read more

I would say this is a pretty typical used car dealership. The sales people are friendly and accommodating, but of course they are... They want to sell you a car. The parking is dicey at best, but we found parking on the lot. I knew what vehicle I was interested in and was shown it promptly. There was some discrepancy on the posted price and the sale price, however they did give it to me at the sale price. Use extreme caution because even if you're paying cash for a vehicle they will write it up as a contract sale as if you are financing it. You will also be charged in this contract a fee for something called Etch... Which is a window etching system that they add on for $799 whether you like it or not. You will be also charged about $500 for "gap insurance"in your contract. I did get mine refunded because we have auto club, Took a couple of weeks and several phone calls to get this refunded. Another minor deception is that we were not told about the trucks rental or accident history until we were in the room signing papers to purchase it. Be sure and ask up front when you first look at your vehicle, that you ask for the Carfax report. Overall the truck I purchased was a good value... Nowhere near perfect by any means... But I was willing to take it as it is because the price was several thousand less than bluebook. Update: odd that you can't find my contact information as I've been emailing 2 people at your business repeatedly. I also need to find out where my license plates went as they've not yet arrived. read more

they advertise a low price then tell you after there are added features that cost more that are never advertised in initial price, bait and switch SO WRONG!!!! read more

Love this place. 2nd car bought. Eli L. Is a great sales person. Not pushy or arrogant and very knowledgeable and polite. Thank you for my RAM. read more

I have always been skeptical of used car dealers in general but karplus has changed that for me. These guys are truly professionals with lots of experience in car sales.AJ is very polite, helpful and genuine. He took care of all problems that we had and solved them in a very short period of time. I am really happy that I bought my car in karplus. I will recommend this Car Dealer as TRULY the best one in LA! Thank you AJ again so much! read more

I found the car I'm looking for on line ,salesperson, Ryan was so helpful and took me for test drive showed me car fax and I took to mechanic stuff read more

I had been car shopping for the past 2 days and couldn't find any deals that were in my budget, luckily I came here to kar plus and all the staff was friendly, informative and super helpful. Ryan, Alan k and Juan all did their best to meet my needs and they delivered. I recommend this place for anyone who is tired of dealing with pushy salesmen. Thanks again! read more

Worked with Eleazar he helped me find a great deal with low miles! He even let me take the car to get in checked out by my dad since hes meanchic. I will be referring people to them! So will my dad ! They have a big variety of car options from cheap to expensive. Good deals! Thank you karplus for my car! Couldn't be happier! :) read more

the are all the bunch of liars! they advertised a car for 4500.- and when we got there they told us it was actually almost 7000.-! then with with tax, registration and some other bullshit fees the real price ended up being almost 9000.- for a 16 year old car!!! read more

I was shopping around the lot on Saturday, and it was not a pleasant experience at all. The best part was sitting in the decked out waiting area. Lol, my salesman didn't seem knowledgeable of the inventory, but he tried. He knew I was looking on a lower budget, so I don't blame him for anything. Unfortunately, another salesman...maybe even the owner? Dude had a an accent and looked like a Goodfellas (movie) version of Robert Kardashian Sr. Anywho, THAT guy kept interrupting our main sales guy and had no clue of our budget and pointed out cars that were wayyyyyy out of line with what we wanted style-wise and budget-wise. Also, all the cars that we test drove weren't cleaned, in fact...we left after the final car we looked at had a giant dead beetle on the driver side dashboard, smelled like cigarettes and despair, and had the residuals of chewed gum on the steering wheel & dashboard. What could a car like that go for you may be asking? $8900. Needless to say, we won't be going back or recommending this place. Sorry dudes. *the second star was awarded out of pity for the main salesman* read more

Like the car so far don't like the customer service after the sale was complete won't go into detail because I am not gonna bash companies as I do practically run my own business and know it's tough but as I can see by countless others on here my comments are spoken with in the other bad reviews. read more

I bought a Nissan Sentra from here last week on a rainy day and left very happy and once I was home I noticed that the car had a dent on the side and a lot of scratches. I called the dealer about the dent very upset and instead of taking responsibility for selling me a car with dents on it they told me that I could have done it. So thank you Karplus Warehouse for the shitty customer service and for making me spend extra money on fixing the car I bought from YOU guys that ALREADY had a dent also The cars airbags aren't working. To anybody thinking about coming here to buy a car don't do it, the cars there are dirty and have scratches on them. When you're looking at the car they tell you that they can clean it but once you buy it they still don't clean it and give it to you that way and to top it off they're suppose to fill up your tank when you buy a car from them and they don't they gave it to me almost empty read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

Walked away satisfied with a 2016 Honda Accord. Took sometime negotiating but at the end , I believe we walked away with a decent deal. If you decide to shop here, ask for Mo kadkhozadeh, nice person and patient. read more

I bought a Car here because it was a great price and close to home. After a year of paying it I realized that the balance wasn't what it was supposed to be. So then I looked over the contract. Sure enough they failed to mention the 2000 dollar fee I believe is line 12 or 13 on the contract for some glass locating BS that they made up. I called them and told them about it and they said all cars come with it and you can't decline that add-on. So basically I Bought a car that I thought was a good deal for more money than the most expensive car I looked at before buying this one. The worse part is I recommended a friend here after I bought mine. This must be illegal!! read more

Amazing and friendly service! After looking around on different sites I found the best deal at Karplus Warehouse. I drove there to check out a Toyota I saw online. Right from the beginning they offered to show me the carfax and after I test drove it, I personally took it to my mechanic. Everything seemed to be as expected with the car, but I still decided to get the extended warranty (which I highly suggest). I got a very low interest rate and I am happy with my new purchase. Since then I have recommended them to all my friends. Thank you again Ryan!! read more

Allen K. Financing manager closed the deal , took care of getting the price and warranty into my monthly with not a large down payment. My daughter was happy. Thank you read more

Got a great deal here via cargurus.com. Thanks to Mr. Chavez, Ken, and Max for assisting me with all my concerns. Also, Congrats to Mr. Eleazar Chavez with his upcoming wedding. As stated in my review rating...I found this place to be "A-OK" !!! Everyone was very straightforward yet more than attentive when it came to addressing any concerns. Since we're in sunny Southern California, I thought a nice parting gift like a sunshade would have been icing on the cake. It would have definitely earned another star on my rating choice. Too bad I thought about that a day or two later. The free key chain was still nice, though. Great deal overall. Thanks a lot guys!!! read more

I purchased a Ford Fusion in April. Overall I would say that my experience was good. I dealt with Joel (Salesman), Manny (not sure if the name is correct- sales manager) and Allen (Financing). Everything was pretty straight forward, test drove the car, agreed on a price, and walked out paying that price. My only complaint was that they didn't tell me the vehicle I was purchasing was a fleet vehicle. Fortunately I had seen the carfax prior to purchasing and I was OK with that. My advice to people purchasing a used vehicle, do your research. read more

So, apparently they are still doing the whole bait and switch thing as I called about a specific vehicle and was told by 2 different sales people that it was in stock. I confirmed my appointment not once, but twice, and even advised when I was on my way. Funny, when I got there, the vehicle wasn't due in until the next day... Don't waste your time!!! read more

All 1 star reviews are correct, I went there today and price went up $5K. No need to waste time on this company.

Okay to start off, I have not yet purchased a vehicle from Karplus. I have an appointment to see a vehicle that they say is in stock on Saturday. They say they sell salvaged cars and my trade in is salvaged so they tell me that won't be a problem. Which i really hope it isn't. My credit is not so good and that's the my only form of a down payment. So far yoshi has been helpful. I will continue the rest of this review after my experience. Thanks guys and gals! read more