Lon was excellent. Fast and friendly customer service. I couldn't beat the prices here, after months of looking around for the perfect used truck I found it. Thanks again, Lon! Will recommend to friends and family. read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

I am very happy with Kars plus service this is the 2nd car I bought from them 2011 ford ranger for a work truck even better than last time. Got a very good deal good payment I got the same sales man he was awesome read more

Karplus Warehouse - New ride - Used Car Dealers Near Me - Pacoima, California

Was looking to purchase a new Toyota Prius and a friend of mine recommended me to stop by karplus. They seemed to have the most inventory and also offered the best price on the Prius. My salesman was very nice and thorough, not pushy either. The guy in finance I dealt with was friendly and efficient. Overall, I'm glad I chose this location instead Of the others. read more

Love my new car. The staff was very friendly and professional. Got a great deal and could not be happier. Keep up the good work guys. Looking forward to purchase my next car from you guys. read more

Here's my experience with Karplus. I went to several car dealers looking for a car and non were able to show me the carfax on the vehicles I liked. I understand that I can see the car but I would still like to know what's the history of the car. My sister told me about this car lot and it was much bigger than I expected. I got to test drive the two cars I was interested in and also they were able to get me the interest rate I was looking for. I definitely recommend this place to anyone who wants to avoid dealing with headaches and want to be certain in what they're buying! Plus they have so many choices in one spot, which makes it much easier than visiting many locations around the city. read more

Wow, just wow. Don't go here. Completely unprofessional. We'll take our money somewhere else. Husband and I wanted to test drive a car, but they found out we weren't ready to buy THAT day. Salesmen argued with us that only buyers get to test drive. read more

Had a great experience at Karplus while looking around for a car I saw online. I decided to stop by to take a look at it. Javier was very very patient with me and was able to answer all my question. I made an appointment with him to bring my husband next week when he comes back from out of town. I will definitely be purchasing a car from him! read more

I've come here twice to purchase cars for my family. Ana in particular was extremely helpful in helping me and my dad find a car for him. When my dad got into a car accident, we thought that was that. But then Ana went out of her way to reach out to him and let him know that he actually had a left over credit from his gap insurance policy. Most dealerships would leave details like that out, but this dealership was extremely helpful in accommodating my dad who didn't have the best credit to begin with. They went back and forth with the banks trying to get him the best rate possible for his situation. Thank you again to Karplus and to Ana for all your help! Will definitely refer friends and family to your business. read more

I purchased a 2015 Kia Sportage from Karplus March of 2017, overall it is a good car, but there was a big dent in the front fender that they managed to hide from me. The sun was setting and the car was dusty enough that I didn't see it (my fault, I should have been more thorough), but they should have pointed it out as well. I eventually had it fixed on my own for $250, oh well, live and learn. I also purchased a warranty from them for mechanical breakdowns, well my air conditioner just went out and it turns out I can only take it to their repair shop, and if what's wrong with it is not covered by the warranty I have to cover the costs. Ok, no problem, but their repair shop is not a mechanic I would choose for normal repair work(plus I have to wait a week in a 100 degree weather before I can take it in), and if I decide to get it fixed somewhere else I have to pay $125 to their mechanic. This is ridiculous, this is a ripoff warranty and I'm not happy at all. Shame on you Karplus for scamming your clients with a crap warranty. This is the kind of thing that really really makes people feel RIPPED OFF !!! I tried calling Karplus to see if I could take it somewhere else, I called the warranty company, asked the repair place, but got nothing. They couldn't care less now that the sale has gone through and they got their money. Great Customer Service Scamplus, way to keep your customers happy. Never Again.. Reply to Karplus comment 9/10/2018: Thank you for responding back, I feel so special that I got the same response back as all your other disgruntled customers. First off, yes I am aware that I could have said something about the dent. But I purchased the car as is, and didn't think there was anything you would do about it. Like I said, my mistake, and it's not like your going to do anything about it over a year after the fact. I recently got in a minor fender bender on the other side, and the auto body shop offered to fix the dented fender for only $250 so I went for it. As far as the warranty goes, yes I could take it to any state licensed repair facility as long as it is 40 miles away from your repair facility, WTF, 40 MILES... that is ridiculous. This is according to customer service at Portfolio Protection (the warranty co. you sold me on). I even asked to speak with a supervisor there, and they said the same thing, your repair place or 40 miles away. When I called to talk with Alan, my F.A. at your place, he was not there. I spoke with someone else in that Dept. who said he would look into it and call me back, but he never did. So why am I going to call you now, I finally have my car in your shop because I apparently have little other choice, I'm hoping they're honest and don't try to charge me for unnecessary repairs ( I did take my car to an A/C specialist and I know the compressor / clutch is bad), and it's not like you're going to pay for the repair on the dent after all this time, or the $150 I spent for the A/C specialist, or really do anything at all, so again, why would I call you ? To hear you apologize for an unpleasant experience, and poor customer service when I did call. read more

What a scam. I saw an ad for exactly the car I was looking for with a price that was within my budget. When I read the fine print of the ad there was some unusual language about after-market items. After reading reviews here, I decided to call before I went in. The first person I talked to told me that they add $495 for a locator device on the car. He suggested that I ask my insurance company for a discount (which they do not actually offer.) I called again a few days later to see if the car was on the lot yet. I asked this salesman the same questions about the after-market items and he said the locator device costs an additional $1495. As I read the wording of their listing to him, I asked about the $445 door edge guard that is specified in the additional charges. Basically paint sealant. They are charging $445 to wax the car. So a listing that was $500 below market (according to the assessment on their own listing) is now $1500 above market. Final analysis - a $10,000 car listing would have actually cost me $12,000. That is a 20% difference. This kind of business model is what gives used car lots a bad name. read more

After looking for a while we found our vehicle at Karplus. I saw it advertised on Autonation and CarGurus and it was by far the cheapest vehicle in the area. We were reluctant to drive all the way to Pacoima since we live in the Temecula area. But the deal would be worth the long drive. The ad is deceiving since the price does Not include another $1400 in charges for Antitheft and etch, which is automatically added to every car, so it should be included in the advertisement. They explained it was required by the bank but we did our own financing and our credit union does not require it. We were told that they would not remove it, take it or leave it. But, on the other hand, the add also did not list over $3700 in factory options, so, when we saw that it had lane and park assist and more we were happy we went to Karplus. But even with that additional $1400 added to the deal and after calling our credit union we were getting the car for more than $4000 under Kbb, so we did the deal. Financing was done by Puya, a very nice gentleman, he answered our many questions and concerns. Also Armen, I think he is one of the sales managers, was very nice as well. All in all we had a good purchase experience and we are very happy with our 2015 Mercedes Benz Sprinter. I would have given it 5 stars had the ad included the price of the theft and etch package, since they were "required". read more

I am extremely disappointed! I was in a really bad car accident and needed to find a car as fast as possible. I had searched around and Karplus had a car on the lot that fit within my needs. They showed me the Carfax and worked out a financing with me as well as gave me an extended warranty. I was sitting pretty good until my air conditioning went out, during the first month of having my car. I took the car to the place where they said they cover what is under warranty and they fixed it after waiting for 5 hours. 3 weeks went by and then the brakes started to go out, followed by the air conditioning malfunctioning again. I called to make and appointment every day for 6 days straight and was either put on hold and forgotten about or hung up on. They didn't deal with me until I went in there myself and then took my car and dealt with it right then and there, after them lecturing me about how I needed to call and make an appointment. The people working there are extremely difficult and don't take the time to listen and hear what you have to say. I will never go back there or recommend them to anyone. read more

Funny how you emailed me to solve the issue but since i provided you with all the issues you suddenly disappeared. Hmmmm sorry but i will never recommend your business and i will continue to tell people to stear clear of such lemons. You guys run the worst business in the valley and i hope you are investigated for the fraud you commit. Get a real job and stop being blood sucking bottom feeders. read more

I was in need of a new car because my old civic broke down. Since I commute to campus everyday, I needed a reliable car that's also within my budget. Karplus Warehouse hooked me up with a good deal! They were super knowledgeable about their cars and they have a huge selection to choose from. I would definitely recommend read more

Bought a Ford F-250 from these guys about a year back, looking to add a second car now and will for sure go back to them before I go anywhere else. I have less than perfect credit and they went above and beyond. Customer service was awesome from the sales staff to the Gm and finance Dept. Overall a great experience read more

Karplus Warehouse - My great looking F250 - Used Car Dealers Near Me - Pacoima, California

Call to purchase a 2003 Mercedes Benz G 55. The price was $37,495. Told him that was fine with take the car. $2000 deposit that was fine. Then proceeded to rack up additional fees to bring the cost of the car to $41,250 before taxes. He said the extra security device was 2000+ the door guards were another $500 then there was very southern fees on top of that. This place scams the hell out of you stay away read more

don't go, it's a waste of time. Best advertised price, just to discover thousands of $ of hidden charges and fees once you drove all the way there. polite and competent salesperson, rude and aggressive sales manager... I walked away and bought same car somewhere else. read more

Bought a Ford C-Max Hybrid Energi from here. I found the car searching on multiple sites and called and verified everything about the car and requested the out the door price. (tip: I used edmunds website to request information because if you end up purchasing a car from the dealership, on some cars edmunds offers a $200 gas card and 1yr roadside assistance with proof of purchase, which for me was just a photo of the contract). Though I called on a Saturday and couldn't make it that day, they still held the car for me. I drove from San Diego to Karplus (about 3hrs) and when I got there, they honored the OTD amount given and everything else we spoke about on the phone. I worked with Gus. I liked Gus, he's straight forward and after talking with him for a while, you can hear it in his voice that he takes pride in what he's doing, especially since this is his home town (his mother lives within walking distance of the dealership). Gus was patient while I spent a long time checking over/under/in the car. This was all before Gus took me on the test drive. I didn't see a reason for my better half to take off work to drive up there, so I rented a one-way Enterprise car (they have a site within a 10 minute drive of the dealership). After I'd started the purchase process they needed time to do the paperwork, so I used that time to drop off the rental car. Usually Enterprise will take you back but there were 25 or so people in the rental place waiting, so the agent told me it'd be at least 20 mins before they could take me back. I called Gus and let him know it'd be a little while and he offered to come pick me up and was there in a short period of time. (side note: While waiting I spoke with James Remar (well known for playing Dexter's Dad Harry Morgan and as Butch/Ace from Django Unchained) for a few minutes, nice down to earth guy, he was there getting a rental car for his daughter). When we we got back the paperwork was ready, Allen easily explained all the paperwork and included some humor. By the time the paperwork was complete, the car had been detailed and was waiting to go. I spoke with the owner just before leaving, he verified everything was good with car and he too had a good sense of humor. I'd definitely drive the 3hrs again to buy a car from here. Make sure to ask for Gus, he's straight up honest and respectable. read more

DON'T BUY FROM HERE!! BAIT AND SWITCH!! Car was advertised for $22,492 , I asked what the total cash price would be, and they took over two hours to tell me there would be an extra $2,313 in extra fees (Which doesn't include any taxes) for a total of $24,805. The vehicle also had a very dangerous open recall, that hadn't been repaired. The incomplete recall is reflected on the CARFAX report (and the Car Manufacturer's website), that the dealer themselves sent to me. Don't buy from this dealership. I recommend being honest and advertising the vehicles at a price that makes since, instead of trying to rip someone off once you get them in your office. If you buy from this dealership and have problems, don't say that no one warned you. read more

Was looking for a BMW convertible for my wife and stumbled upon Karplus. Called them up to see if they had the car and was told they did within a couple of minutes. Drive up and talk to Carlos and he got the keys so we could test drive. All within a few minutes. Went inside to pay for it and the finance DEPT was ready for me. Filled the necessary docs for a cash sale and was told I needed a cashiers check. I'm like crap i'll have to come back! Nope. Gave them a small deposit on my CC and was told to send a cashiers check on Monday. These guys have some gems on the lot. Check them out you won't be disappointed. read more

Karplus Warehouse - 2014 BMW 435! - Used Car Dealers Near Me - Pacoima, California

My experience at Karplus Warehouse was by far one of the best experiences purchasing a car so far. My Salesman was Eli, who help me get the ball rolling ASAP once I decided on my vehicle. The process was smooth with Sales Manager Lon being such a great help in getting me the deal that I found to be an absolute great price. My Finance manager Allenk was instrumental in getting me a fantastic deal on my warranties and coverages on my vehicle; a true, genuine businessman. And once all necessities were taken care of, Marcos was swift on getting my vehicle ready for me when I walked out the dealership doors. If anyone is looking to purchase a vehicle here, I would highly recommend this fine establishment. read more

Awesome service! Great employees, very thankful to Ryan and Aj for helping me purchase my first car

Found truck on Cargurus.com the truck was advertised for $14,487. The pictures didn't match the description so I wanted more info and to find out the OTD price. No one emailed me back even after a second email. So I called and spoke to Armen. He said the truck won't be ready for a week. He was nice enough to get me pictures. Then he called me back and said the OTD price was $3,300 more than advertised. I even went so far as to make an offer over advertised price and he said he can't do it. This place is complete bait and switch. They just advertise low prices to get you to call in. The price is actually higher than most of the trucks I found similarly equipped. This wasn't a misunderstanding and I already spoke Armen which said he was a manager. Your response seems to be the same for every bad review. read more

I just got hung up on for no reason. My fiancé was asking me to ask them a question and the sales guy who answered was super rude. The only reason why I gave 2 stars is because I have purchased a car here before & it was all good but I did leave there with my new car on empty when I was promised a full tank. Also I ended up with multiple problems but thank God I had an extended warranty!! read more

Overall a had a great experience every body was very nice. I got a great car!And the sales person helped me a lot Carlos A. Is the best. So helpful, patience, he also help me to get a great price on the car! I been in several dealerships and I haven't see some one so passion about a job I really recommend to contact Carlos A. He helped me a lot. If you planing to buy a car he is great! read more

Great customer service received from Dean. From the minute we walked into the lot to the second we left he was right there with us. He worked with me and my family In finding the car that I wanted, and made sure everything was okay with it before I left. read more

Purchased a new vehicle from Karplus 3 weeks ago. It was a positive experience with little to no hassle involved. Car was in good condition, but like any purchase requires research. Allen who handles Finance was awesome. Had to deduct a star due to a vehicle on the online inventory which was not yet available on the actual lot. I was given an explanation as to why, but not consumer-centric to advertise something that is not yet available. read more

I want to make you aware that Karplus was amazing! We are extremely happy that our expectations were met and then some. The staff A.J., Armen,and Hector had an excellent approach to meet our needs. They were courteous, knowledgeable, professional, and most of all patient. We are in deed happy with our decision and hope to do business with again in the near future. May I take this opportunity to say Thank You once again. read more

Just wanted to say as a girl shopping for cars it can be a bit overwhelming, but from the minute I stepped into Karplus, Ali had it handled! I really wanted a Range Rover and Ali found the perfect one, silver, awesome rims and within my budget! He took the stress out of what could have been a stressful experience. Makes me want to go back and buy another one just to be treated like a princess again. Also a bonus was the tank of gas I received for checking in with yelp! Love it! Thanks Ali. read more

Giving away FREE Full tank when Checked-In using Yelp. Thank you Karplus and God Bless! read more

Karplus Warehouse - 1 free full tank - Used Car Dealers Near Me - Pacoima, California

Got a great car from here last month. My sales associate, JD, was friendly and chill. I came prepared with a few cars I'd seen on their online inventory so we weren't wondering around. I had an exact car in mind, a 2013 Toyota Yaris, but JD was also very forthcoming about two of the ones I looked at -- that one would need premium gas and didn't get good MPG and the other was currently with their mechanic and had some problems -- which I appreciated. I ended up getting the Yaris and really appreciated the honestly and speed at which JD, his manager, and the finance guy Allen worked. I'm still recovering my credit, but they were able to get me a great finance option in my price range and Allen explained the extensive paper work to us as I signed. I had planned to spend all day at the dealership looking, haggling, waiting -- but we were in and out of their in less than 3 hours. I've gotten so many compliments on my car -- save for a couple tiny scratching on the bumper, it looks brand new -- and it drives like a dream. I love being able to park almost anywhere and all of the cool features. Thanks again to the Karplus guys! read more

This is where I would buy my cars for a lot less then maybe a big dealership. The customer service is the best anywhere. I clearly appreciate the genuine kindness I received from all the staff is Allen K. F.I. Manager, Anthony Sales, and Ryan Sales Manager. read more

I usually don't write reviews When I'm completely happy and satisfied with my purchase But honestly I know buying a used car it's very different and can get difficult by searching over and over to be completely sure where to go so that's why I'm writing this review to help u save your time and money at the same time going with this dealer was one of the best choice I have made in my life I bought my new used car with no hassle I was able to take it to mechanic the same day Carfax was there to get review very honest and patient with me not pushy at all awesome customer service plus they beat the price by far compared to any other dealer that I went to Crazy how the team went over and beyond for my satisfaction Now I know where to reach out for the next car. happy experience I highly recommended this dealer. read more

First off, they don't wear masks during a pandemic, wtf is up with that? Lol odd. I don't have amazing credit but they said they would work with me, make the drive and they tell me they need a co-signer. WHAT, make it make sense lol stop advertising something different and stop telling people you'll work with them if you won't. read more

This car dealer is one the best .they staff are so polite and helpful also prices are really good and competitive .cars quality and conditions are good. I m happy to got a car from them.if u are going to buy a car just ask mr.mo .he is so polite and help full read more

I wanted to write an updated review about Karplus Warehouse....despite how unhappy I was I will say that Rey in the internet dept. and Mr. Chavez had reached out to me to make sure if there was anything they can do on their part to make it a more pleasant for me, which I really appreciate it. In the future I will be in touch with them both if I am in search of making a purchase for another car. read more

Rey B of Karplus Warehouse I couldn't respond to your comment on my review, but wanted you to know we absolutely DID show the salesman and finance guy the online price we had from truecar. They told us they would honor the price but when push came to shove there was suddenly an anti theft device and fees related to it that they refused to remove. We told them repeatedly that we did not want the anti theft but were told it was unable to be removed. This had bait and switch written all over it. And from what I've been reading on other reviews of your company, this is not the first time your people have used these scam tactics. Since our experience with you, we have been to numerous other used car lots and never have we been treated with such deception. read more

Been looking for a pickup truck for some time now. I was driving down san fernando and came across karplus. The sales rep Eli was extremely helpful and answered all of our questions. When it came to financing Lon and Puya were very helpful. Puya sealed the deal by lowering the price by 1k. May not seem like much but ...he did that!!!! read more

Went to their store to look at a used GMC truck , the sale price looked good but it took forever to get a breakdown of the final price , what I had figured was a thousand dollars less then they had . I had my own financing setup but they still kept badgering me about filling out a credit app. I kept telling them I didn't want my credit dinged. Finally when I was going to walk they gave me a breakdown. They wanted $1000 for an alarm system they insisted I had to take , they said the bank required it. I reminded them that I had my own financing. Finally when I was out the door they offered to take the $1000 charge off the right up. Pretty sleazy way of doing business. Oh and I walked read more

I am so pleased with my buying experience here. Eleazar Chavez was very pleasant without being pushy and this was the best car buying experience I have experienced. I will only buy my cars from Mr. Chavez from now on... he got me into my 2014 Honda Accord. He is a true professional. read more