Let me start by saying the salesperson was solid. Helpful, communicative, no issues there. This review is entirely about Karp Volvo's quality standards -- or complete lack thereof. I wanted a specific build with specific features. When I arrived to take delivery, the car that was supposed to be new looked like it had been through a rough winter as a loaner. Scuffs and microscratches all over the exterior. Moderate paint chips and scratches. The windshield had dark scratch marks -- the kind you see from ice and snow scrapers. The metal trim on the steering wheel had deep dents. Tire pressure? Low. Nobody checked. The interior was somehow worse. Dirt marks on the seats. The trunk storage area had dirt and dried mud drips all over it. Nothing had been cleaned or prepped for delivery. They told me a pre-delivery inspection had been completed, turns out that was back in September. When I asked them to cover detailing or scratch repair, they offered to knock $100 off the price. One hundred dollars. On a new car that needed paint correction and a full detail. Then came the pièce de résistance: their "on-site detailing." Two guys in dirty clothes, working out of the underground garage with abrasive brushes and cheap wash products. No professional equipment. No care taken to protect the interior, the seats and floor mats weren't covered, so every time they leaned in, their dirty clothes and hands were just adding to the problem. This place cuts costs on everything. There is no quality control, no pride in the product being handed to customers. I came here only because they had the one configuration I wanted. I should have waited. Don't make the same mistake. read more

This was our second lease through Karp Volvo, and with Tyler Zsebedics. Our transaction took 45 minutes to complete, and we picked up the vehicle the following day after it was processed. The professionalism and transparency of Tyler and the reast of the Karp Volvo team was exceptional. No games, no back and forth, just straightforward discussion and numbers. Thanks for a great experience...again. read more

Got the car I wanted at a good price. Phillip, my salesman, was super low key. The whole process was quick and easy.

I was warned before I visited this Volvo dealership. Everyone told me they were shady and they were right. The first thing is when the Number's person did my contract. He overcharged me for $1000 like he thought I couldn't read or I wasn't gonna go home and read over my contract. I bought it to his attention in the next day. He took it off, apologize and gave me the dent package to quiet me. I purchased the tire plan package I had three tires replaced. Two tires was completely dry rotted, and when the young lady who was checking me out, told me that my tires were dry rotted. I informed her that their service department put these replacement tires on my car. then she told me that my tire plan was expired as well as my service plan and again when I came home and checked it out, she told a bold face lie. So the moral to this story is although I still have an entire plan that is valid and a service plan that is valid. Also, I will not give them one penny of my money to service my vehicle when I tell you to go to a reputable Volvo dealership somewhere else, listen to me. Perhaps they don't treat all of their buyers the same way but I would never recommend anyone to go anywhere where they're not gonna be treated fairly and feel like they're being scammed or someone got over on them. Start your new year off right.. Find a professional dealership to give you money to. read more

Our 2019 Volvo XC60 would not engage the parking brake, so we scheduled a service call at Karp Volvo. It turns out that the problem was with an inherent defect in software that prevented the battery in the parking brake from charging. I was shocked that Volvo would not back defects that they had created, and I was charged $367 for a software update I wouldn't need if the software wasn't defective. Volvo's COO on Blomberg news said that dealers charge for software updates that Volvo provides for free, and that he wished they wouldn't do that. Avoid Volvo. Avoid Karp Volvo. read more

Disappointed. If this was any other category of business, the business practices they conduct would be considered misleading, unethical, corrupt and most likely illegal. It's unfortunate it's across the whole auto industry and shame on me for thinking we found a winner. We agreed upon a sales prices based on their marketing program of $2k rebate for financing with Cap One. With "exceptional" credit in 800's, what concern would I have not to qualify for this? Well, come to closing time and guess what... the $2k is not applicable and Cap One rejected my loan application. After I clarified my income/debt ratios and requested a resubmittal of the application, the response was "I have to wait five days" heres a better deal from Volvo which will save you on the interest. Oh so nice of them, but there's no more $2k off the sales prices. That is a great bait and switch scam which I find to be completely disgusting and I am very disappointed in my experience at Karp RVC read more

Wanted to thank Mike (service advisor) and Ronald (mechanic) for properly diagnosing what was wrong with my car and going above and beyond to fix it quickly and correctly. Appreciate all they did to be transparent and make my experience with Karp a good one. read more

Recently leased a XC 40 and worked with Prince Abraham. Knowledgeable and very helpful through the whole process. Karp is a great dealership Andrew P. read more

Volvo on call was not working properly and the service department was excellent in helping me figure out why. Ryan , Sean and Mitch all helped Was an issue with Volvo on Calls end. It now works!!! read more

I've been a long-term Karp Volvo client. I purchased 3 cars from them. Recently, I've experienced 2 unpleasant encounters with their overall attitude and service. I'm in need of a new car. My car was completely damaged by the recent storm. I will not be purchasing another vehicle from Karp Volvo. I'm very disappointed in their operation. read more

The worker's here seem to be suffering from either low worker's morale, laziness, or both. There was extremely poor customer service. Now, let me acknowledge that perhaps they were low on inventory, but the appropriate behavior is to greet customers and COMMUNICATE that. I visited with my spouse and toddler. We were completely ignored. The store was also empty and no customer's were in the store, but there were at least 4 Volvo staff who did not appear to be doing anything at all. In fact, at least two people noticed us, tried to avoid making eye contact, and disappeared. Ridiculous. In addition, we sat in two vehicles to get a sense of space. One of the vehicles required a fob to check out the features. But, again. We were ignored. So, we left and took our money elsewhere. Hopefully you will too. read more

Terrible dealership. Bought a car from there many years ago and car was defective and now wanted to lease a car called spoke to salesman prince and never received a call back from leasing manager or him after 3-4 times calling.Take your buisness elsewhere you have been warned! read more

3rd time Volvo Buyer/Lease from Karp Volvo. This is because Volvo cars essentially force you to stay with them as you can't trade any leased Volvo cars with other car dealership. Each experience even more horrible than the other. This place is definitely full of sleazy car sales people and especially the finance manager Ismail. I was a victim of bait and switch during the signing of the contract. Many verbal agreements but none honored. Be very careful of the bait and switch tactics with overmileage, wear and tear on your lease and read every single piece of document with a magnifying glass. Never again for any of my Family or Friends. read more

"It's never about the spill, If you own a Volvo, here's the reason to choose Karp volvo Rockville center for your service needs Took my car to Karp, as it was leaking engine coolant. Not wanting to do damage to my car by driving a far distance to my regular volvo dealer, I . pulled into Rockville center Volvo. Sean my advisor addressed my car issues right away. Unfortunately my car presented challenges which were not expected, resulting in delays. Sean kept me updated every step of the way by text messages. Finally my car is done and I'm happy. Thank you team Rockville center . My sincerest gratitude ! read more

Great experience with Justin. This is my 3rd vehicle with Karp and all around great experience. Justin gave informative details, was straight forward and readily available. I've been hearing horror stories from my friends and neighbors about the car buying experience in 2022. I had no such experience at Karp and drove off with a new XC60 feeling good about the deal. read more

We have had nothing but problems since our fantastic PURCHASE experience. We had a vibration at highway speed on our XC40 B5 with 20 inch wheels. Do yourself a favor a google this issue pre-purchase and read the pages of people stating this problem. There is no fix. We have spent months dealing with Karp and they have used bait and switch tactics and wasted our time. No one should have to buy a 50k car that vibrates on the highway. This is OUR experience, of course. But I have no doubt that it will be yours buying this car from this dealer. Simply read their service reviews. I wish we had. Their terrible service prevents people from being lifelong Volvo customers. That's such a shame. read more

I bought a car and explained how we wanted the car ASAP. It was a Sunday and they said they can not give us the car because state/local government was closed. No big deal. I then wire $20,000 to them on Monday for a Wednesday delivery. Almost at the dealership, they call "the car needs a software update, we won't have it ready". I call Thursday to confirm we can get the car Friday. "We don't know when your car will be ready". Remember they have $20,000 of my money. Almost as week later, no car. Manager calls me and said he was on vacation. ??? Was he the one upgrading the software? I asked to get my money back. "You are right, we didn't earn your business". I got a car the same day elsewhere. Drove off the lot in the car. Total process 3 hours. Not 5 days with no end in sight. Most people were nice and helpful. Just no urgency to actually sell a car. Come on people, spending $50,000 is worth some attention read more

My family bought be a car two years ago from here, a 2014 Mazda CX-5 from a salesman named David. My family has bought a couple cars from here. When they bought the car they gave us three keys. Two of the three keys never worked and living in WV I could not adtrss the issue. I went in today to have the broken keys reprogrammed or fixed and they said they cannot do it there and will not cover the fix. They had no options to fix it other then tow your car to Mazda dealership. I'm very disappointed with this blatant mistake and actually don't care. I will personally never go here again and will tell my family and friends to not support this business. read more

I just worked with the team at Karp to purchase a new Volvo. They were very easy to work with and made the process extremely smooth. I am very happy with my car and very happy with the deal I got. That means a lot coming from me because I lease a new car for myself or a family member every 18 months or so. Particular shout outs to DiMare, John and Daniel. Highly recommend. read more

Karp Volvo - Auto Repair Near Me - Rockville Centre, New York

I've been a loyal Karp Volvo customer for more than a decade, i've seen all the management and all the staff through all their changes during the years, I go out of my way when there are closer Volvo dealerships to service my car there. Today and over the last week, I've dealt with the worst customer service experience I've ever had to deal with write down to Victoria from service interrupting me, me telling her to stop interrupting me and her hanging up on me saying I was interrupting her. This is not how you do Customer Service, this is not how you do your job, thanks a lot for ruining the day of a loyal customer you inconsiderate people. read more

Recently purchased an suv here. The salesman ( Craig) was great. Made the entire process feel easy and low pressure

Just bought a used Jeep from Karp Volvo, dealt with a salesperson named Andy who wen't out of his way to make sure I was happy. He was honest, pleasant and very helpful. I would highly recommend him if you go there Bobby T read more

That was a waste of time! Just returned from a failed attempt at picking up a new vehicle. We closed a deal with the salesperson one week ago, left a deposit and scheduled 2-25-23 as the date I would take possession of the new Volvo. Upon arrival at the dealership, the salesperson changed the terms of the deal and stated it was structured differently than discussed and negotiated with us. None of the prior emails and conversations ever disclosed this attempt at new terms. The manager met us today for the first time and inferred we should have assumed the deal was structured differently than any discussion we ever had. He would not honor the agreed upon commitment. They were obligated to be completely explicit about the changes in terms but unfortunately failed. No apology was offered as no remorse was evident. This process at Karp Volvo was purposely misleading and a complete waste of time. After this experience Karp Volvo, it does not merit even one of the five stars. I will not recommend this dealership to anyone. read more

This was the worst experience I have every had with the maker of a car. went in for a free oil change. 3 months and $10,000. Later on xc60. my car check engine light is still on, my car trembles and the steering wheel is tough to turn. They took my car parked it and didn't do the work they Claimed. They scammed the warranty company. My car drives like shit. I'm paying for a car that drives like shit.. I went in with Smooth driving car 3 months of their service now my car drives like shit. Scammers . Do not recommen. This and not working due to pandemic . Karp volvo are scammers read more

Karp Volvo - Auto Repair Near Me - Rockville Centre, New York

**Dishonest practices. Taking advantage of LI customers for years***Be very careful when using this dealership. They recommend unnecessary things and overcharge. I recommend comparing prices for service with other Volvo dealerships. I had been using them previously until I questioned why the charge for services was so high. I had another dealership review of what they offer in their services, only to discover that there were a ton of unnecessary services. The price difference was over $1,000 dollars. The service folks are very nice but wouldn't you be if your profit margin was that high? My recommendation is to scrutinize everything with this dealership before agreeing to any services. read more

I cannot say enough about Johnathan and how easy he made the car buying process for me. From the moment we met him he was kind, knowledgeable and VERY patient with me (I was a bit indecisive on colors, etc). He worked hard to find me the best deal and meet my car needs. Once I decided he walked us through the process smoothly and with a smile on his face. I appreciate how positive he made the experience for me and feel hard work like his deserves a shoutout. read more

Was out shopping cars and one of the cars I wanted to drive and test was the XC60. As always, I drive every car I shortlist before making any decision. So I walk in and was helped by Shimir, who was super helpful and respectful. Drove the car, asked for pricing and just as I was getting ready to leave, out came the "sales manager", Mirza (sounded like his name). What can I do for you he asks? Believe me when I tell you this arrogant, disrespectful dude is the reason people hate the car buying experience and this guy is the reason why car dealers have the image they have today. I asked them a simple question - what is MSRP of the car and what the buy price is? Apparently this was a question that our friend over here either hasn't heard or didn't want to hear and this is when things got uncomfortable when he started to raise his voice, changed to a condescending tone and started being outright rude. First off - no one actually wanted to negotiate since I wasn't ready to buy one yet. All I was doing as part of my research was getting an idea of the pricing. Why are you asking me what you can do for me to keep me here? Second - no one was sure why this guy came out of his office? Does he really think he is some big shot who had to step out of the office and make me feel important? Lastly and MOST importantly - if you really think my question is incorrect, inappropriate or misguided - why on earth would you be condescending about it? What good could possible come from raising your voice and trying to make me look stupid? When has that ever worked? He actually tried to convince me that MSRP is the final price of the car and the price which all leases are based off? Uhhh what? To make this worse he countered my question with another question. An absolute hideous, joke of a sales person and if you want to save yourself time, try another place. It's 2019 and there are dozens of ways to buy or lease a car which exist because of people like this. read more

To keep this short and sweet......I brought my S60 Volvo in for its' 3rd year final maintenance which is covered under the warranty. After inspection, I was advised I needed 3 new tires, 2 of which would not pass inspection and the cost was approximately $725.00. I was also told that my S60 Volvo needed new rear brake pads costing approximately $489.00 (including taxes). It would have cost me $1,214.09. I shopped around and could have gotten the same 3 tires for $600 and the brakes Pads replaced for $150. I was also advised by another mechanic who told me only / tires had to be replaced. As for the rear brake pads.... why throw away a glass of milk when there is still 1/4 left in the glass? The only reason I'm giving it a 2 star instead of a one is that the, Sean, was very professional and polite. read more

Zero Stars!!!! Terrible terrible dealership!!! They did not honor a deal that was made. Sold my car, got insurance, got a bank check and went to pick up the car. I was then told they could not make the deal!!! I called everyday and nothing was said. We even called that day to confirm delivery. Can not believe it!!! Do not do business with them! I am so angry and disappointed! read more

Courteous and prompt service staff. I asked them to quote out line-by-line service costs for some service on my older XC60 and they did. Completed service w/ no issues. Would recommend. read more

Everyone's nigh mare, the check engine light comes on. Well my check engine light came on. I took the car to my very honest mechanic at Wonderama in Valley Stream, they hooked my Volvo xc60 2012 to a scanner. The there were too many codes that came up and Ed at Wonderama said I would have to take the car to the dealership. To say the least, I had heart palpitation thinking about the expense. Made an appointment with Karp Volvo for 8:30 am. I entered the service area to register for my appointment. They took the car in and 4 hours later the vehicle was repaired. I need to mention how professional they all were, and how they were very attentive to my needs. I waited outside all 4 hours because I am compromised and didn't want to be exposed to the other people waiting in the waiting area, the gentleman working outside doing the intake offered me water several times during my wait. He was so understanding to my situation. The repair made to my vehicle was a little expensive, but well worth it knowing my vehicle was in good hands. I want to thank Karp Volvo service area for the dedication and professionalism. You guys are the best. read more

My worse experience ever in the 20+ years I have been leasing vehicles has been with Volvo, and Karp Volvo as a dealer. Had many problems with the XC90 and XC60 from computer problems, electrical problems, battery problems, issues with tires (tires had a wobbly sound coming from them that they could not resolve. Even on lease return they hammered me over the head with all kinds of charges and would not even have a reasonable discussion about reducing it like every other brand has always done for me in the past. I would highly recommend looking elsewhere for a vehicle since but the car is unreliable and customer service. Volvo was a HUGE disappointment for me, I feel like I was taken advantage of. I dropped my vehicle off at Karp Volvo to turn it in and I took photos of the vehicle before returning it and had the normal wear and tear stuff that I always had with any other lease and then Volvo sent me an inspection report at a later date by certified letter in the mail with damages to the vehicle that I did not see when I left the car in their possession. They held me hostage to pay for the damages or they would put it on my credit. I asked if I could provide proof with the photos and they said I could only go a print out physical photos and mail them in as they did not have a simple way to upload them online. This would of course not be possible for me to get them to them in time for this charge to go on my credit so I paid the exorbitant fee just so it would not negatively impact my credit. read more

They play games here. After dragging their feet with our paperwork and keeping us there for the entire day (10am to close), the finance manager offered us a wheel/tire protection insurance, which we initially declined, for "free" because we waited the entire day. Very nice of them we thought, then when we were presented the finance agreement to sign, this wheel protection insurance is listed there. Upon questioning they insisted that the insurance is free and they had to write it on the finance agreement as a formality. It wasn't until I calculated everything in front of them when they agreed to remove it, which reduced the monthly payment. We were then told we can't get this "free" wheel insurance anymore. As a tip, do not focus all your attention on the monthly payment. The number they told us in the beginning already included this extra wheel insurance, and there was no way for us to calculate that number back to the price of the car without seeing the actual finance agreement. This is the 3rd car my family bought from Karp, and what could of been an another okay car buying experience (sales guy actually ordered us lunch) turned out to be them wearing us down throughout the day and trying to pull a fast one in the very end. Won't be back for 4th. 2 stars for the sales guy, he was actually nice. read more

I just leased my first Volvo from Karp this past week and the was very pleased and satisfied with the entire experience. I worked directly with Damari Edwards, the Assistant Sales Manager, who put together a very fair deal on a new S60. On the day I picked up the car, Damari and his team took great care in making sure I understood all of the lease terms and provided me with a thorough walkthrough of the car's features. I've also received follow up calls from the dealership to address any questions I may have. read more

I am very disappointed in my interaction with this Dealership. I found the car that I wanted and signed the Agreement and gave my deposit on Monday, October 1, 2018, with the goal of picking it up on Friday, October 5. They were assisting with financing. I made repeated attempts to contact both the Salesperson and the Manager on the Thursday before and did not hear from them. The Manager calls me late on Friday morning and says that the car was sold to someone else! What?!? So, they breached the contact that I signed just four days before. They didn't even offer anything more than a tepid "sorry." Do yourself a favor and go to another dealership where integrity can be found. read more

I went today for the 1st time to take my old Volvo wagon in for some possible repairs. I called and made a appt with a friendly lady, was greeted by 3 LOVELY guys, including 2 mechanics, I was in and out dropping my car in minutes and was given a ride to the local train as I had no ride back. They called me in 2 hours, with reasonable repairs and reasonable guaranteed fixes and prices. The showroom and office is clean, friendly, very comfortable waiting area and stocked with friendly knowledgable staff of all sorts, from the mechanics to the office staff it was a excellent experience and worth my 45 minute drive from Brooklyn! Thanks! read more

Typical switch and bait situation. They tell you one thing get you all excited until you sit with the finance manager who plays a silly game of back and forth with you. It's a waste of time. I wouldn't recommend anyone to this location. read more

My experience leasing my 2019 XC 40 was great, but the service department is SEVERELY lacking. I have spoken to the manager Jason and he's nice, but the issue with customer service is terrible. If it wasn't for the car being so new and most services being free, I'd rather go to a local shop to get oil changes, inspections etc. However, Kendra is amazing. read more

Worst service department. Liars and cheaters. Tried to scam me for $900 on a $200 job after I warned them that I'm a car guy and I know what they are doing. They just couldn't help themselves. Take your volvo elsewhere. read more

AWFUL!!! Stay away. They are downright awful. Other reviews are right on point,