Great service and did the job quick. What more can you ask for. The resonator broke on my Mustang and rather than fix it, I asked them to remove it and throw in some Y pipes. I'll bring it back there when I'm ready to upgrade the back end of the exhaust. read more

Service was good no complaints, gave em a call one day I was in a dire need of a new exhaust system on my car. They said come right in first come first serve. They kept it 100% with me and recommended changing out the whole exhaust system. They advised me about what they were doing with my car and let me know when it'll be done. They kept it professional and saw my vision with my car. Thanks guys you saved me a lot of money! read more

Amazing customer service.The owner took time to speak to me about a charity event.Trustworthy Great experience deserves 5 stars!! read more

Avoid this shop. Went in for a clicking sound on my older car. Guy said he would do an oil change and add an additive. Got the car back and drove it home and the engine ceased on the way. Car had to be totaled. I believe they never refilled it with oil. I went back and told him to tow it in and fix and owner said NO. I said don't you back up your work? Said NOT this time - gave me my $ back, got angry and ripped up receipt, and told me never to come back again! Would not let me see video showing oil change was done correctly. Rude, unprofessional, shoddy work practices. Avoid at all costs. They will damage your car. Been wronged here like me? - then complain to DMV and NYS Attorney General's office and get this place fined and shut down. read more

I drove in with a very loud muffler. Needed some parts that my father and I couldn't find. Thankfully, my dad knew if these guys from when he had is shop so sent me here. They said it was first come first serve and I got there in the afternoon. I wasn't sure how crazy they would be but it wasn't long at all until they got my jeep in! I didn't have a rude and they were about to have lunch so I walked over to the park across the street then decided to get my nails done that's less than a mile away. It was the perfect amount of time! My car is running smooth and back in a quieter "ninja mode" status again. Really efficient, trustworthy, and nice staff here! read more

HORRIBLE human beings who own this business who have absolutely no respect or empathy for people!! Classless, cold, obnoxious, rigid, miserable people. Worth it to GO TO FRANKLIN SQ location!!!! Was at their shop at 8am upon opening and had them look at my car. Richie gave me an estimate and told me if I gave him cash I wouldn't have to pay the tax. He told me where the closest atm was. After going down the block I returned and was told they would do the job AFTER they had breakfast and now I had to wait! Jake coldly explained that it's a first come first serve basis and the benefit of owning your own business is that you can do what you want. Since it was quiet they decided to have breakfast even though they just opened at 8am - so they took a break from 8:30-9am leaving me and 2 other customers sitting on an old ripped leather couch in a DIRTY lobby watching them eat while they talked to each other as if we weren't there!! One person was their just to pick up his car and had to wait. Unbelievable! Do you think they could have breakfast before work like the rest of us have to do?! Then they proceeded to tell me how they didn't need my business anyway because they had plenty... so I left and went to American Mufflers in FRANKLIN SQUARE where I got treated nicely- they took the time to SHOW me what was broken and EXPLAIN what they were going to do and did the job quickly- AND knowing my bad experience, they had empathy - I paid less $$ which included the tax!! Worth the trip!! read more

Warning to all that wants to deal with Joe the Machanic! He's a lier, a fraud, and rude, obnoxious person who thinks he knows it all! I had a recommendation to go to their shop and have Joe work on my 2007 corvette in which I wanted to add some speed too, he had promised me 125 horse power if I changed the Cam. Let's just say it took the whole summer to get my car back and it ran worse then when I originally took it there! I had to go to another shop full of professionals to fix all of his mistakes! And the owner Ricky doesn't get involved? Well my car is fine now that someone else fixed his incompetence actions! And I'll see them in court to pay to fix their mess! Warning... STAY AWAY! read more

Brought my classic car in for a complete header back exhaust system. I chose American Muffler in Baldwin based on reviews and word of mouth. Very happy with the job Ricky did and the recommendations he gave me on the mufflers to use. I came to pick up the car at closing and, while finishing business, I mentioned some issues I was having prior to bringing the car to them. Ricky and Joe both helped me out with my problems and got the car running smooth for me. Two "car" guys that know their business. I recommend them and will use them again if needed. read more

If I could give Negative stars I would!!!!!! Had a emergency, mufflers and x-pipe dropped, pulled into American Muffler of Baldwin thinking their reputation is stellar; Boy was I surprised. Dirty dingy shop, told me I have to wait. Shop just opened it was 0800 AM, two customers ahead of me so sure no problem, ill wait, 10:00 still did not even talk to me, I left. Worst Muffler Shop I have ever visited. and now for the resolution; Called Steve at American Muffler in Westbury...told him my problem, told me come right over. Went to American Muffler in Westbury, saw Steve, was in and out in 1/2 hr. read more

Rich, Ricky and Joe 3 mechanics with the utmost respect for clientelle in the business. have had plenty of work done on cars both race and daily drivers and the work is always perfect. Ricky is a magician on a welder and does some truly awesome custom stuff. 1 stop shop for all hi performance work needed read more

Driving to work, all of a sudden my muffler is dragging on the ground. First thought, "There goes Christmas"...guys took me right in, could have told me anything and I would have had to say ok, turns out just a busted bracket, fixed up in about 15 mins for about $45...Thanks for your honesty guys...you have all my business now!! read more

Went to JM Lexus for regular service and was told by JM Lexus that I needed a whole new exhaust system, front to back. I thought that was unbelievable because my 11 year old car was running ok, but an "idiot" light lit up on my dash and I got it checked out. JM Lexus told me it would cost $8,000 for the whole new exhaust system. I just could not believe that diagnosis. $8,000 - are you kidding??? No, they said. So, this morning I brought my car to American Mufflers in Lauderdale Lakes. Was met by Jake who said he would put my car on the lift, check it out, and get back to me in 5 minutes. Sure enough, in 5 minutes, Jake took me under my car to show me the underside. One part of my exhaust system was bad, the rest was all good. The manifold, the catalytic converter, the tail pipe...were all ok. I needed a new Y-pipe - whatever that it. So, in 35 minutes the job was done - all for $250. Jake and American Muffler are the ultimate professional service business - timely, polite, thorough, and honest. I would highly recommend them for all your exhaust needs!!!! read more

These guys did a custom exhaust system for my javelin. It came out amazing!! Also, they took me at the agreed appointment time and for the quoted price. I would definitely do business with American Muffler again. Highly Recommended!! read more

I was referred to American muffler through a friend to install a exhaust system on my 87' suburban .install was neat and flawless .they are great at what they do .they also are a full mechanics shop as well ,fast ,easy to deal with and dependable ! read more

Rich took care of us. He had the car fixed in about an hour and it came in at half of the price he estimated. Really would recommend them to anyone! read more

Went to my local mechanic in Queens who gave me the bad news. You need the flex pipe between the catalytic convertor and your engine replaced. We used to have someone who could weld it for you but he's no longer in business. If you cant find someone to weld it the whole piece is $1900 WHAT!. So through a friend of a friend I went to American Muffler. Once on the lift they confirmed what my mechanic told me and for a fraction, and I mean fraction, I was on my way. Thanks for your honest quick service AMS read more

Sad to say that the almighty dollar now controls this shop. I liked them for their muffler repair however they have become money hungry and state that parts need to be replaced when they may not need to be changed. My wallet is not big enough to support their needs. They have lost me as a customer. Hope that they enjoy the money they got from me on my last visit!! read more

Ricky and the guys really know whats up when it comes to performance cars. Some of the best custom exhaust systems come out of this shop, as well as any other job they take on. This is the ONLY shop i recommend to anyone looking for excellent service and quality. They are much more than just mufflers! read more

Great service with a knowledgeable staff that have many years experience diagnosing and troubleshooting problems and just all around good group of guys that like fixing cars. read more