I am a computer hobbyis, not an expert but I know a bit and I've got to say.. Eric Barnes was incredible! my home build pc was in jeopardy and stopped posting after a botched cleaning, by me. Eric troubleshot with me under a limited time crunch, about 90 minutes of no posts. in the end the diagnoses of a bad motherboard was determined. the part was replaced, by me, and I'm back in business. not only was Eric knowledgeable but personable as well. making the experience educational and fun and fast. thanks again Eric! and good hire Karl I definitely recommend this company! read more

This was the first time using this company and Eric was the technician assigned. He was prompt as to the arrival time, polite and professional. He did a thorough review of my laptop, made recommendations, all the while walking me through it all. Very nice young man and will definitely use this company again, asking for Eric specifically. Giving the company and Eric 5 stars in satisfaction. read more

Josh did a great job clearing problems with my email and freeing up space on my iPhone and iPad. Josh called to let me know he would be delayed due to a pervious customer. He then showed up as promised and completed my service as promised. I would definitely call Karl's Technology and ask for Josh future issues with my electronics! Thank you Josh and Karl's Technogy! Ken F read more

If I could give them less than one star, I would. The technician was not computer-savvy enough for the position he holds. He spent most of his time bringing up a review page and asking me to do a review while he watched. He managed to stretch his time over the one-hour mark so he could charge double. He did not fix my computer. I could not get a resolution to my complaint with the company. With the help of Google, I was finally able to repair it myself. They are a waste of time and money. read more

Rome did a wonderful job for solving my issue and I am completely satisfied with your service. Rich Ernst read more

A technician came out and repaired my problem. One month later the very same problem occurred again. I was told I would have to pay again because this company only has a 2 week guarantee I think my problem never was completely solved. I do not want to pay month after month read more

Rome was very thorough and reassuring. I had a pop up claiming to be Microsoft and computer was locked. I would definitely reccomend Rome to anyone who has a computer emergency. read more

Rome was a great technician who provided me a great advice and show me how to fix the problem. I highly recommended!

Rome arrived on time! Fixed our Sharing Issue quickly. Will use again ! Thank you for the fast and professional service.

Rome did an excellent job and informed me of good advice about my situation with my laptop. Highly recommend!

Rome was terrific fixing the problems I had with my laptop. I would recommend him to anyone.

Completely satisfied with Rome's help. When I got stumped with a login problem, and spent 7 hours with Yahoo's help center, and everything I tried didn't work, ChatGPT gave me this phone number to call. His help was amazing. Thanks. read more

I have a background in computer technology having owned a tech support company in another state from the late 80's through 2010. After fighting with a variety of issues, I called on Karl's because I'm out of date and I'd rather have someone younger minds handle the stress. I found Eric to be knowledgeable and a calming personality, one who addressed all my concerns. (I'm talking about three laptops here) Without reservation I'd call them and ask for him again. read more

BEWARE I payed this group of so called technicians to hook up my 50.00 printer. The final cost was $160. Before the technicians left the printer did work. The next day it didn't. I texted and called and emailed with no reply. Was finally they would write a ticket After over a week of not hearing from anyone I asked for my money back. Still no response. read more

Eric was great and very knowledgeable and patient. I would recommend him anytime. Thanks for the great work Eric! read more

If I could leave a zero I would. I tried to make an appointment and David who answered the phone was EXTREMELY RUDE and hung up on me. He admitted he had no knowledge of computers and could not answer any of my questions. All he wanted to do was commit me to a $125 an hour service fee but could not even answer the most basic of questions of how potentially long the service would require. HORRIBLE representation of your company Mr. Karl. If you care about your brand at all you should dig deep on who you have scheduling your service calls. read more

Eric for Karl's Technology did an awesome job. Showed up on time. He had my computer working right away and he was quick to explain everything he did in a way that I understood. He did not leave until I understood everything. Some computer techs aren't really personable and /or easy to understand but he definitely was! Will definitely use them again! read more

It took 10 days to finally respond to repeated phone calls to come back and do warranty repair. When they did show up they charged me again for a problem they should have found on the first call. I asked to talk to a manager about the awful lack of response to my calls. They said "managers don't talk to customers". Hey managers if you talked to customers maybe you would fix the problem instead of hide from it. read more

I requested a upgrade for my computer from windows 8 to windows 10. The tech came was in a hurry from the start. Left when the system was still uploading. He left and when it finished uploading. My computer did work right things were not uploaded right and had to get another compueter tech to do it right. read more

I engaged Karls Technology to network a new computer to a shared family computer system. The computer technician (Alberto) arrived on time, was very knowledgeable, and worked efficiently. He also resolved a variety of nuisance computer issues that I was experiencing. Alberto also had the ability (and he took the time) to review the work that he performed in "non-computer speak". Best of all...expert services were provided at a reasonable cost. Karls is a great service for the basic household computer user. Bob Schaffhauser read more

Extremely Disappointed--Feels Dishonest and Unethical Warning: Unethical and Dishonest Business Practices We called on a Friday afternoon, but no one was available to answer. We booked an appointment online for Saturday at 11:00 AM. The next morning, I called for confirmation, which we never received, and was surprised to hear from the staff that no appointment was found under our name. After I explained that we had booked online, the staff member finally found the reservation but said we couldn't keep the 11 AM slot due to a so-called "system error." Instead, they instructed us to schedule a 4 PM appointment. My daughter was upset -- we had made plans around the original time. When I said I needed to speak with her first, the staff insisted on holding the 4 PM spot and assured me that no cancellation fee would apply because of the system issue, because they required the 24-hour cancellation. I called back just 10 minutes later to cancel, since we had never agreed to 4 PM, and I was told we still had to pay, and the story changed. What followed was even worse: they began pressuring and harassing my daughter, ultimately sending her to a collections center for $187.50--it was a charge we never agreed to, no service, especially when they failed to honor our original 11 AM appointment. Even after admitting the system error, they refused to cancel without charging us and pressured us to hold the 4 PM slot instead. Currently, they are sending her information to the collection office to collect the money from her. Please let me know what your opinion is. In this case. This situation feels like a trap because it involves using technical "errors" to manipulate college students into making payments, twisting words to justify unethical charges, and punishing customers for their mistakes. They failed to honor our 11 AM appointment. They are the ones who added the 4 PM appointment with no cancellation fee-- not us. Now sending to the collection office to threaten my daughter to collect $187.50 Be cautious. This business raises serious concerns. read more

Do NOT use this company. They don't know what they are doing. "technician" spent more time telling me about his cat than working to resolve my issue. read more

I hired Palm Harbor Computer Repair expecting professional service. Instead, I ended up with a damaged motherboard, half my RAM unusable, and zero follow-up from the company--despite multiple calls and promises to "make it right." Here's exactly what happened: The tech arrived around 9:30 AM for what was supposed to be a routine dust cleaning and diagnostic. He told me my hard drives were throwing errors, so I ran out to buy two new SSDs (over $400 spent). While I was gone, he broke a pin while removing my CPU fan--I saw it happen before I left. He said, "Oh no," and admitted something popped loose. Then told me he'd try to fix it. When I returned around 1:30 PM (he was on the clock the whole time), he told me two of my four RAM slots were now dead. I had 64GB RAM. Now I only have 32GB. He still charged me for the full job, and I paid nearly $900 for his time. So let's do the math: $900 paid to the tech $400+ spent on new hard drives he recommended And I left with a weakened system, no plan to fix it, and no follow-up from the business despite multiple phone calls. It's been over three weeks since I reported this. I was told they'd follow up--they never did. No refund. No repair. No apology. Just silence. I'm attaching photos: The two empty RAM slots that no longer work The sticks that were removed The tech working on the machine at the time the pin was damaged This wasn't some budget PC. This was a high-performance workstation with 64GB RAM--and they crippled it. Final verdict: If you value your equipment, your time, and your money, look elsewhere. What started as a simple maintenance job turned into a $1,300 nightmare. They broke my machine and ghosted me. read more

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Absolutely ridiculous experience. I had to cancel an appointment due to a work emergency and notified them early in the morning -- hours before the scheduled time. They sent me an invoice for $187 for a cancellation. No service provided, no work done -- just a fee for the inconvenience of not being able to take my money later. (For a clear screen replacement issue that can be diagnosed via photograph). As a fellow business owner, I find this level of inflexibility and greed offensive. Even medical offices don't charge that much for a missed appointment, and they're dealing with people's lives. This kind of practice isn't about protecting time -- it's about squeezing people. The way this business operates is predatory. A quick scan through the other reviews shows I'm far from the only one who feels scammed. Steer clear unless you enjoy being taken advantage of. read more

I booked a virtual appointment with this company to help me with some software issues. I booked it because of their glowing reviews. What a joke. They provided me with a 3 hour window for the appointment yesterday. They completely blew me off. A total waste of my valuable time. I emailed them and got a call back with no apology. They offered to reschedule it, and feeling desperate, I agreed. I expected an email confirmation for this updated appointment and that never came therefore the appointment was never confirmed and I assumed that once again I was being blown off. Now they have hit me with a $187.50 invoice. $125 for the "cancellation" and a $62.50 "invoice fee" - what in the hell is that? In my entire life I've never seen such a disorganized company and one that feels so entitled to take advantage of others. I'm a huge believer in Karma and I'm confident this will not be the big win they think it will be. read more

got service done. Last year and it was so bad. They broke my computer more and tried to charge me hundreds of dollars . Just buy a new computer read more

booked an appointment and was told a tech would be at my house between the hours of 8:00 to 10a.m, with a call 30 minutes before arrival. I called at 10:30 to find out where the tech was. I was told someone would call me back in a few minutes. I called again at 10:45 and 11. I was told that "something" came up and would I like to make another appointment . I replied that there was no reason somone did not call as promised to advise me that the appointment would not be honored, and that this was not handled professionally. I cancelled the appointment. read more

Nathan Uhl came and saved my business from falling apart on a Saturday. Also very professional and efficient

Absolutely do not recommend this company. Had what I thought was a simple task, recovering data from an old drive I was unable to access. The tech finally admitted that he couldn't get it done. So he wanted to refer me on to some who could get it done, for ANOTHER $250 due today. This meant sending my hard drive off to Timbuktu. For over 2 hours all I really got was a diagnostic check. NO adjustment on the charges- for not getting what I needed. Outrageous. Avoid these shysters. On the rating there should be an option for zero stars. read more

SCAM ALERT! In early November my computer was failing to boot to windows so I called this company out to fix it. I was willing to pay the extra so I didn't have to haul my computer to micro center. A tech came out and "fixed" my computer as well as doing some updates that were needed. He said that once the updates were finished installing the computer would restart and I would be set. He left while the computer was updating. Once the computer restarted I realized the computer was in fact not fixed and I immediately called the company back to let them know and have them come back. The tech called back 4 hours later, and said he was in Dallas (an hour away) and would not come back but he could troubleshoot over the phone. No! If I wanted to do it myself I wouldn't have paid someone else to come out and do it for me. I requested him to come back, he said he wouldn't be able to so I told him I wanted a refund then because the service I paid for was not provided. I ended up taking it to micro center and they fixed it. Fast forward a few weeks, I had not received the refund so I called and left a voicemail. No return call. I disputed the charge with my credit card company and it got kicked back because the company claims they completed the service. Whatever you do, do not use this company. They will take your money, not fix your issue and you will not hear from them again. read more

I'm shocked by all the horrible reviews here. Maybe I got a good tech, cause Terry Moerer was amazing. The company got back to me via email the same morning and later that day had them schedule a guy to come out the next day. My gaming PC had come back from a different repair shop totally messed up and unable to play any sound through my speakers or monitor. Terry was here about an hour and 15-20 minutes and it cost roughly $220, and he completely fixed the issues. He ran diagnostics and explained all the issues we were having and why and gave advice on routers and storage. The guy who scheduled the appointment was upfront and clear on the cost of sending someone out, so I wasn't blindsided by misleading charges. The work is guaranteed for two weeks and I'm hoping everything will remain in order and that we won't have to use anyone again, but if I do, I would absolutely contact them again and request Terry for sure. read more

Terrible! I called to get info regarding appts they had with my Father, who has dementia. requested the tech that went to his house call me and no call back. My Dad was charged so much for nothing! They didn't even offer an apology or a follow up with me. I would have given 0 stars. Sad situation and my Dad has not been able to access his email since. terrible customer service, let alone any human decency! read more

I called this company to fix my problem with opening documents. They said they would call me between 2 and 5 PM the next day to set up a remote session. I informed them at 7 a.m. on the morning of the appointment that I had fixed the problem and would not need their services, but I would keep them in mind in the future. They sent me an email invoice of $190 for a cancellation fee. I told them if they continued to harass me with this cancellation fee I would write a negative Yelp review. They have chosen to receive a negative Yelp review. VERY STUPID PEOPLE. P.S. Do not be scammed by "Denver" Computer Repair from Karls Technoloy's alleged 5-star Yelp review. This Yelp review is for that company. read more

Nathan Uhl was great! Very helpful! He was able to get the elderly man that I am a caregiver for set up with his computer. He also was able to give us knowledge on old devices that we had here. read more

Nathan Uhl did an amazing job helping my family clean up a messed up system. Super helpful and great at explaining technology to people who don't understand it. He educated us on how to prevent issues, installed protection and left us in far better shape than when he arrived. Thank you Nathan! So happy we hired them! read more

Don't waste your money. I contacted this company to help with my computer performance. $160 later, and my computer still the same with no improvement. Their minimum is $129 and supposedly the technician knew that my laptop was too old. So why did he tack on an additional 15 minutes of time. I contacted customer support and they only correspond by email not phone. This company goes by different names and the reviews are confusing because the positive reviews I saw weren't under Karl's Technology. Don't waste your money on this company. Terrible service and customer service if you have an issue. read more

I wish I'd dug further into this company before scheduling a repair. I knew something was fishy after my third conversation with these people. I'm fighting them right now over an invoice. They picked the wrong woman to mess with. Mess with me and I can handle it. But this company is messing with a lot of folks. I'm now in the process of locating the owner. I do try to get things resolved before this point. But I will contact them if necessary . I will say the personal assistant of the CEO of AT&T was SUPER helpful and even called me personally after I gave the company multiple opportunities to fix a very expensive error on their end. I'm hoping this one gets resolved in a more timely manner. read more

Austin was very considerate while helping me with my computer, I was so nervous about having viruses on my computer but after he did some scans it turned out I was just fine. He also helped set up my printer which was a pain for me to even try. Thank you so much Austin!!!! read more

Canceled appointment by email due to reading online how overpriced they were and how they were rated as being seriously dishonest. They then called me and threatened to still charge me for the appointment. I consider this abuse and being dishonest. I don't recommend this company. Better choices out there! I wish I could give them a zero rating. read more

Avoid this company like the plague. They refuse to fix a problem they created without billing us again. They also stole a brand new hard drive, apparently thinking we wouldn't notice, then won't try to get it back for us without going through their very slow complaint process via email. read more