Gerald came out and found our old laptop in excellent condition and all issues were resolved the day after we called for an appointment. Outstanding service! read more

Josh did a great job clearing problems with my email and freeing up space on my iPhone and iPad. Josh called to let me know he would be delayed due to a pervious customer. He then showed up as promised and completed my service as promised. I would definitely call Karl's Technology and ask for Josh future issues with my electronics! Thank you Josh and Karl's Technogy! Ken F read more

I hired Dallas Computer Repair Company (a Karls Technology DBA, karlstechnology.com) to set up an eero mesh WiFi system. The technician was unable to complete the setup, and in the process took my printer offline and could not get it working again before he left. When he couldn't get the eero working, he told me the problem was my internet provider (AT&T) and that the eero device itself was defective -- neither was true. I set up the same eero myself afterward, on the same connection, with no issues. Despite the incomplete job and a printer left broken, I was billed $535.25. When I disputed it (Ticket #2296534), I received two form-letter responses insisting billing is based on time on-site regardless of outcome, with no acknowledgment of the incomplete work, broken equipment, or the inaccurate explanation I was given. After this experience I found a consistent pattern of similar complaints about this company across BBB and other review sites -- incomplete visits, full billing regardless of outcome, and unresponsive escalation. I'd recommend getting a clear written scope of "complete" before booking on-site rates with this company. read more

Do not use this company. They came out three times did not fix anything and wanted a total of $700. below is my experience I had Jacob come out two weeks ago and the repairmen came out and spent two hours to diagnose a computer problem on why it was shutting down every 20 minutes. Jacob mentioned I should order some replacement fans and he would be back to fix it. After ordering $100 of replacement fans, he came over and said he fixed it and it would never have any trouble. The very next time I used the computer after he was gone it shut down again at 20 minutes. I called and to send a different to look at it since the previous repairmen said he had fixed the problem, but it was still occurring. I didn't feel like wasting time with someone incompetent at fixing which is why I requested a different person. Today they showed up and said the computer was completely totaled and impossible to fix and sent another bill. after all was said and done they wanted $600 for three visits, plus $100 of supplies ordered and the computer is still broken. do not use that is incapable of fixing read more

I called a place in San Antonio that was NOT Karl's but apparently was a front for them because the emails and receipt had Karl's info. It was one of the worst blatant money scams I have seen in a while. The technician shows up. 20 minutes into the visit, we decide I just need to buy a new computer. I actually ordered it right then. At that point, he should've been packing up, but he sat in the chair on his phone while running a program that we no longer needed because we decided we're not going to keep the computer. At 10 minutes until the hour was up I walked back into the room and he's still sitting in the chair on his phone and tells me he is making notes. What possible notes would he need when we decided I was just going to replace the computer. He walks out of the office and announces we went a minute over so the charge is not $129. It's $160.. I was actually impressed with his gall and of course refused to pay the blatant ripoff attempt.. his name is Dustin and he works out of North San Antonio. Stay away from this guy. I should have kicked him out of the house for such a disgusting thing. read more

I am exceptionally pleased with Jared's work and expertise. Rosemary Grossman He is knowledgeable and shares what he is doing as he works. read more

I came here to give a big shout out to my guy Josh Watkins. This is the second time he has saved my bacon. I can't say enough about how knowledgeable and professional he is. A bonus is that he's a genuinely nice guy. If you need someone to come to your home or office and get you back on track ask for Josh. He's the man! read more

An absolute frustrating waste of time and $. We made appointment because our laptop is very slow. After 2.75 hours & $316+ we were told our hardrive is slow & could buy a new one. The testing took this long because our computer is slow. . Tech had no personal skills. We had to beg him for any information Also, he was supposed to be here 2 days earlier! read more

Always a great experience with your techs solving my myriad of problems. I know just enough tech to be dangerous and they are patient with me and explain the fix. Have had Chase, Jeremiah, and today was Jarrod. All have been excellent in resolving my tech issues. I appreciate the promptness in showing up at appointments and the experience of all the techs from Karls Technology over the many years I have used them. Consider the pricing fair given the list of services I needed. read more

If I could give them less than one star, I would. The technician was not computer-savvy enough for the position he holds. He spent most of his time bringing up a review page and asking me to do a review while he watched. He managed to stretch his time over the one-hour mark so he could charge double. He did not fix my computer. I could not get a resolution to my complaint with the company. With the help of Google, I was finally able to repair it myself. They are a waste of time and money. read more

Karls Tech in the Miami Area. I requested to hook up my new printer to my computer. The printer now prints when you touch printer screen. The scan cannot work by touching printer screen. Have to go into computer to make it scan. I paid $150 to get print and scan done. I was told I have to pay another $150 to get scanning by touching printer screen. So quoted $150 for printing. Another $150 for scanning. If you have an issue you have to wait weeks for return visit. read more

Rome did a great job diagnosing problem then instructing me on correct process to accomplish task.

Rome was a big help and saved the day! He was on time and was able to fix my issue within an hour.

I put in a request for PC help yesterday and the guy they sent out, William, was extremely helpful and quick with his work. He finished quickly enough that he offered to also run diagnostics or check another device and was very knowledgeable. Thanks again for your work Will. read more

A technician came out and repaired my problem. One month later the very same problem occurred again. I was told I would have to pay again because this company only has a 2 week guarantee I think my problem never was completely solved. I do not want to pay month after month read more

I wish I could leave zero starts... Karl's Technology came to home with the knowledge the only thing I requested was setting up my new speakers and the camera. Almost $200 later, after the tech acknowledged, I didn't want to spend alot of money right now for the issue, he left her not only not being able to appropriately assess the issue, but charging me money for a lack of competence on on his part, but I essentially lost everything on my computer, especially those items on my desk top. The tech indicated he backed up all of my work on a flash drive. I put in this flash drive, nothing was saved. Not only is Karl's Technology a rip off, they don't know what they are doing. These complaints were made directly to the company and the only responses I received were that did their best with what they were looking at - expecting zilch responsibility for what transpired. The only other thing I have to say - is consumers should NOT use this company. read more

Rome was here on time and worked hard to fix the problem. He explained in detail what he was doing. He was a very nice and apleasant person. read more

BEWARE I payed this group of so called technicians to hook up my 50.00 printer. The final cost was $160. Before the technicians left the printer did work. The next day it didn't. I texted and called and emailed with no reply. Was finally they would write a ticket After over a week of not hearing from anyone I asked for my money back. Still no response. read more

If I could leave a zero I would. I tried to make an appointment and David who answered the phone was EXTREMELY RUDE and hung up on me. He admitted he had no knowledge of computers and could not answer any of my questions. All he wanted to do was commit me to a $125 an hour service fee but could not even answer the most basic of questions of how potentially long the service would require. HORRIBLE representation of your company Mr. Karl. If you care about your brand at all you should dig deep on who you have scheduling your service calls. read more

We had Anthony Nguyen come to our house and very patient very professional explained everything to us and we're not computer people very pleased. I would recommend him to anybody. Great job Anthony. read more

I am a computer hobbyis, not an expert but I know a bit and I've got to say.. Eric Barnes was incredible! my home build pc was in jeopardy and stopped posting after a botched cleaning, by me. Eric troubleshot with me under a limited time crunch, about 90 minutes of no posts. in the end the diagnoses of a bad motherboard was determined. the part was replaced, by me, and I'm back in business. not only was Eric knowledgeable but personable as well. making the experience educational and fun and fast. thanks again Eric! and good hire Karl I definitely recommend this company! read more

I have a background in computer technology having owned a tech support company in another state from the late 80's through 2010. After fighting with a variety of issues, I called on Karl's because I'm out of date and I'd rather have someone younger minds handle the stress. I found Eric to be knowledgeable and a calming personality, one who addressed all my concerns. (I'm talking about three laptops here) Without reservation I'd call them and ask for him again. read more

Eric was great and very knowledgeable and patient. I would recommend him anytime. Thanks for the great work Eric! read more

Eric for Karl's Technology did an awesome job. Showed up on time. He had my computer working right away and he was quick to explain everything he did in a way that I understood. He did not leave until I understood everything. Some computer techs aren't really personable and /or easy to understand but he definitely was! Will definitely use them again! read more

On June 13th, I needed help with my two computers (desktop and laptop) not connecting to the wifi. Jared showed up promptly and set to work! He not only fixed the problem but gave both computers a check and fine tuned them. All within on hour. He knew what he was doing and did it. when, my desktop is 10 years old, I need help again, I will be calling Karls and asking for Jared! read more

Extremely Disappointed--Feels Dishonest and Unethical Warning: Unethical and Dishonest Business Practices We called on a Friday afternoon, but no one was available to answer. We booked an appointment online for Saturday at 11:00 AM. The next morning, I called for confirmation, which we never received, and was surprised to hear from the staff that no appointment was found under our name. After I explained that we had booked online, the staff member finally found the reservation but said we couldn't keep the 11 AM slot due to a so-called "system error." Instead, they instructed us to schedule a 4 PM appointment. My daughter was upset -- we had made plans around the original time. When I said I needed to speak with her first, the staff insisted on holding the 4 PM spot and assured me that no cancellation fee would apply because of the system issue, because they required the 24-hour cancellation. I called back just 10 minutes later to cancel, since we had never agreed to 4 PM, and I was told we still had to pay, and the story changed. What followed was even worse: they began pressuring and harassing my daughter, ultimately sending her to a collections center for $187.50--it was a charge we never agreed to, no service, especially when they failed to honor our original 11 AM appointment. Even after admitting the system error, they refused to cancel without charging us and pressured us to hold the 4 PM slot instead. Currently, they are sending her information to the collection office to collect the money from her. Please let me know what your opinion is. In this case. This situation feels like a trap because it involves using technical "errors" to manipulate college students into making payments, twisting words to justify unethical charges, and punishing customers for their mistakes. They failed to honor our 11 AM appointment. They are the ones who added the 4 PM appointment with no cancellation fee-- not us. Now sending to the collection office to threaten my daughter to collect $187.50 Be cautious. This business raises serious concerns. read more

It took 10 days to finally respond to repeated phone calls to come back and do warranty repair. When they did show up they charged me again for a problem they should have found on the first call. I asked to talk to a manager about the awful lack of response to my calls. They said "managers don't talk to customers". Hey managers if you talked to customers maybe you would fix the problem instead of hide from it. read more

I requested a upgrade for my computer from windows 8 to windows 10. The tech came was in a hurry from the start. Left when the system was still uploading. He left and when it finished uploading. My computer did work right things were not uploaded right and had to get another compueter tech to do it right. read more

I engaged Karls Technology to network a new computer to a shared family computer system. The computer technician (Alberto) arrived on time, was very knowledgeable, and worked efficiently. He also resolved a variety of nuisance computer issues that I was experiencing. Alberto also had the ability (and he took the time) to review the work that he performed in "non-computer speak". Best of all...expert services were provided at a reasonable cost. Karls is a great service for the basic household computer user. Bob Schaffhauser read more

This review is to recommend Rome and his excellent service. He was very knowledgeable and pleasant to work with and solved all of my computer problem. As a senior without much tech savvy, I particularly appreciated this. Highly recommend. read more

Karl's Computer Techs are always so helpful and trustworthy! I appreciate having a go-to vendor for all of my computer fixes!

Rome did an excellent job of debugging my computer and getting around the BitLocker problem.

Rome did an excellent job and informed me of good advice about my situation with my laptop. Highly recommend!

I hired Palm Harbor Computer Repair expecting professional service. Instead, I ended up with a damaged motherboard, half my RAM unusable, and zero follow-up from the company--despite multiple calls and promises to "make it right." Here's exactly what happened: The tech arrived around 9:30 AM for what was supposed to be a routine dust cleaning and diagnostic. He told me my hard drives were throwing errors, so I ran out to buy two new SSDs (over $400 spent). While I was gone, he broke a pin while removing my CPU fan--I saw it happen before I left. He said, "Oh no," and admitted something popped loose. Then told me he'd try to fix it. When I returned around 1:30 PM (he was on the clock the whole time), he told me two of my four RAM slots were now dead. I had 64GB RAM. Now I only have 32GB. He still charged me for the full job, and I paid nearly $900 for his time. So let's do the math: $900 paid to the tech $400+ spent on new hard drives he recommended And I left with a weakened system, no plan to fix it, and no follow-up from the business despite multiple phone calls. It's been over three weeks since I reported this. I was told they'd follow up--they never did. No refund. No repair. No apology. Just silence. I'm attaching photos: The two empty RAM slots that no longer work The sticks that were removed The tech working on the machine at the time the pin was damaged This wasn't some budget PC. This was a high-performance workstation with 64GB RAM--and they crippled it. Final verdict: If you value your equipment, your time, and your money, look elsewhere. What started as a simple maintenance job turned into a $1,300 nightmare. They broke my machine and ghosted me. read more

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Rome was terrific fixing the problems I had with my laptop. I would recommend him to anyone.

Absolutely ridiculous experience. I had to cancel an appointment due to a work emergency and notified them early in the morning -- hours before the scheduled time. They sent me an invoice for $187 for a cancellation. No service provided, no work done -- just a fee for the inconvenience of not being able to take my money later. (For a clear screen replacement issue that can be diagnosed via photograph). As a fellow business owner, I find this level of inflexibility and greed offensive. Even medical offices don't charge that much for a missed appointment, and they're dealing with people's lives. This kind of practice isn't about protecting time -- it's about squeezing people. The way this business operates is predatory. A quick scan through the other reviews shows I'm far from the only one who feels scammed. Steer clear unless you enjoy being taken advantage of. read more

Rome was very helpful, got everything I needed right away, very nice and got here right on time. I will use him again.

This was the first time using this company and Eric was the technician assigned. He was prompt as to the arrival time, polite and professional. He did a thorough review of my laptop, made recommendations, all the while walking me through it all. Very nice young man and will definitely use this company again, asking for Eric specifically. Giving the company and Eric 5 stars in satisfaction. read more

I would strongly recommend not using this company if it's for anything more than a little Home computer repair or Wi-Fi hook up. I specifically asked for technicians help with a UniFi router and jet stream switch. I needed VLAN set up with firewalls. He basically charged me over $300 for plugging in all the devices. I felt like the technician either has or previously had a drug problem; so I was fine with releasing him from the job after he kept trying to explain why I didn't need it read more

Rome was very thorough and reassuring. I had a pop up claiming to be Microsoft and computer was locked. I would definitely reccomend Rome to anyone who has a computer emergency. read more