I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

I took my expedition in for a rear camera recall. It was a couple days after the repair was…read morecomplete before I could pick it up. When I arrived, I saw my expedition parked outside, with the window down. They had left the vehicle out in the rain with the window down. I asked them why that had happened and they had no response, nor any offer to clean or dry the vehicle. One week later, the camera quit working. I went back to the dealership to schedule a repair appointment. Chuck told me they had not replaced the camera, as those cameras are on back order. I returned with the receipt showing the camera replacement and then he set an appointment to have it replaced. No apology. A few days after dropping the car off I got a phone call from Chuck saying that the wiring was screwed up and had another wire spliced in and they didn't know what it was connected to and that's why the camera was failing. I told him that the original receipt showed the wiring had been inspected, so for all I knew they did it or it came that way from Ford, since I had not spliced any wires in. He kept insinuating there was nothing he could do for me, so I called Ford corporate. A few days later I had still not heard anything. I called to find out what was going on and he said they had installed the new camera, but they needed more time to verify it was working. I asked about the wiring and he said it turns out it came that way from Ford. No apology. I went to pick up the car and this time there were cup or can rings on the hood as well as splash marks down the passenger side from muddy water. It's been roughly one month now and the interior trim along the top of the rear gate started falling down. When I inspected it, someone had broken the tab off and tried to hide it by using silicone to stick the tab back together, which in the hot sun obviously hasn't worked out. So, they lied, accused me of lying, made my car smell like mildew, made a mess of the exterior and broke the trim. This is the most terrible experience I have ever had at a Ford dealer.

I visited Karl Kement Ford in the summer of 2025 to have multiple warranty issues addressed on my…read more2022 Ford F250 super duty I had reached out to several other dealerships and they seemed uninterested to deal with simple warranty work. Karl Klements welcomed the work, completed it promptly and did as they said they would do. I will use them again and highly recommend their service department.

The customer service was horrible and Nick was very rude and unprofessional. Did not want me to…read moreshop around and did nothing but bash other dealers in the area when it should have been why to buy from us not why you shouldn't buy from them mentality. I would give no star if I could

We are out of town and our Ram 2500 lost all electronics. No help here. Computer not serviceable…read moreto check. No help, no air conditioning, nothing electrical when truck is running. So wish now we had stayed with a FORD TRUCK!' Last Dodge we will own due to lack of service.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

I purchased a vehicle 7 months ago I keep my insurance on point and I have had no issuesread more

I am a fan of BMG Auto Group. I was only there maybe 30 minutes and Daniel henry let me test drive…read morethis Cadillac escalade. I had the money, we talked numbers, I paid him and I signed and left. He was professional as can be. I did have an overheating issue but Daniel got a tow truck had them come all the way out to Burleson at my job to get it and is currently getting the issue taken care of. And I had all the worry in the world about this but from what I was told they have kept their part up so I give them the benefit of the doubt. I love my truck and I thank this auto group. The first day I got it, I got lots of complements and smiles and the price was wonderful.

Jeff is a great guy he always go out his way to help me I have bought 2 vehicles one payed off and…read morejust purchased a 2010 Honda CRV thanks Jeff

I should've listened to the reviews I purchased a 2011 Mercedes e350 thinking I had something well…read moreI did I had more problems than I ever asked for in my life the money I spent on this raggedy bitch first all of my rims were busted my tires were used I been stranded repeatedly bite your pride and always go to a real dealership whatever make and model you're buying going to a dealership that sales that brand my car has been previously wrecked before and has an electrical problem I spent $3k down but paperwork says $1500 but I keep my shit in files they repoed it after it wouldn't start because I'm 15 days late that's Daniels doing he claims he is the owner but isn't my payments are 475 I had gotten a loan to pay it off but used my head went to a Benz dealership and got a brand new 2023 suv for 449 a month I actually saved wow the 2011 wouldn't pass inspection so I had to lie in order to get the sticker which I'm reporting Monday

I had a great experience here! Great people, that go above and beyond. I love my new ride! yall go…read moresee Phil, in Decatur!

I bought a Jeep Compass from them in March. Ever since then, I have had nothing but issues with the…read morecar. It slips when I'm accelerating, two weeks into having the car it had overheating issues and it caused me to have to get a new engine, the car was in the shop almost 4 weeks total for repairs, I didn't have a car to drive in the meantime. The car works fine for about 2 months, then it starts making loud noises and a loud roaring noise when I'm driving and backing up and turning. I take it to the shop; I get it fixed. Now, a month later it is doing more stuff, now it's literally unsafe to drive, the car literally just drops down to 0 RPM's and shuts off right in the middle of driving. I call them to tell them about it and that I need a loaner car if I' m going to put mine in the shop to get fixed because I am a single mom, I have one car in my house, I am the only one that drives, I have 3 young children that I have to get to school and back, a disabled mother that has to be able to get to doctors' appointments and such and a husband who has to go to work. I NEED the loaner car. They told me there was a waiting list, that I'd have to wait 1-2 weeks at the most. I have called every day for two weeks, since I called the first time, I have been getting nothing but the run around, they were getting the loaner car delivered to them, then they needed to get it serviced and then I could have it, every day for 5 days, that was the story, they still hadn't received the loaner car. Then they got the loaner car to get serviced, for the last 6 days it needed a part that still hasn't been delivered to the shop to be put on the car. Why is everything taking so long to do? My issue is emergent and not my fault. I have had the car 8 months and have had nothing but issues. First time I didn't even have a car to drive while it was being worked on, I was without a car for 4 weeks, now I am having to drive a car dangerously around because it's the only car I have and have no choice. I can't afford a rental car and I shouldn't have to get a rental car when they have the means to give me a loaner car and fix mine. I shouldn't have to put myself, my children, husband and elderly mother in danger to get them and myself around where we need to go. Worst car dealership I have ever had to deal with!

Brusome did an amazing job on my car seat reupholstery! Highly recommend. 10/10 would use them…read moreagain.

Although this company specializes in custom design interiors, they also do kick ass work for audio…read more Professional and great installation on my 2025 Trail Boss. I really trust these guys because they know how to take the inside out and put it back the way it's supposed to be, which is more than likely because of their expertise in customization the interiors. I will go back for sure.