What started out as a bad experience with this dealership turned into a very good with me getting…read morethe 2023 nissan kicks that i had looked at they started listening to there customers.Thanks Hermann and Andres and Vale

Do not do business with this place. They sold a car to my girlfriend that had been wrecked three…read moretimes and said it had never been. Then they refused to fix problems with the car that arose after a week.

I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

So a little update. Last year this shop replaced my intake manifold, spark plugs and coils all for…read moreover two grand. They cross threaded the spark plug in, put the gaskets on wrong. My truck is now destroyed. Don't go here. One of the worst mistakes of my life.

Kept me informed. Notified me on things I could do. Worked quickly. Got the job done! Would…read moredefinitely use again

Was in search of an "old school" MANUAL Jeep Cherokee XJ in decent shape and fairly priced,…read morepreferably =+1998 model year (they stopped making them after 2001). Finally one popped in my searches, Johnston Motors ... pics looked good, condition looked good, price was fair ... I took a leap of faith and bought it remote had it shipped (I live 1000 miles away) ... Jeep showed up and it was BETTER then expected ! Three different mechanics evaluated it and, it was declared by all, mechanically very good ! No major issues (if it was "cherry" these Jeeps go for a LOT more then what I paid). Dealing with Johnston Motors was easy, I thought TOO EASY. Surely there must be catch ... there were none ! Jeep was BETTER then described, it was perfect for what I was looking for. I would not hesitate to buy a vehicle from these folks. As Hunter the owner says, "we specialize in GOOD older Jeeps, we have been doing this since the 1950's...". HIghly, highly recommend Johnston Motors of Denton, Texas.

Classic Jeep heaven. Straight talking, classic Jeep experts. Dependable, friendly and serious about…read moreJeeps!

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

Awful. Awful. How does this place have such high ratings on Google? don't waste your time here…read more Came in as a motivated buyer with an 7pm appointment and waited over an hour before giving up. This place can't even keep an appointment- how can you trust them with your next vehicle? Don't set appointments you have no intention of keeping. It's simple- respect your customer's time and you'll probably get more sales. Edit: okay the high ratings on Google makes sense now. based on all the "positive" reviews posted on Google today- this place is definitely using bots or something to lie to you. Stay away.

Customer service and honesty !!! If you are looking for a…read moregood functioning vehicle AVOID this place at all cost. It truly isn't worth the headache. After having the car for a year the AC went out in hot ass June on top of the Radio going out. Also, after a year I had to replace four new tires. And only having the car for a short period of time the engine light popped on and the car makes a horrible noise. So, if you care about your safety and want to put your money towards something completely worth it I'd stay the heck away from these guys !!!!!

Vince at the Denton store was awesome. Worked with me and answered every one of my million…read morequestions. Everyone else kept telling me no to a car because I already had one or were asking an outrageous amount for a down payment. Neighborhood got me into a 2018 with the down payment and monthly payments I could afford. I will be back.

This was a great truck buying experience from beginning to end. I found the truck I wanted with…read morelow miles considering the year. Contacted Ahmed and received a courteous response quickly. When I arrived at the dealership, Ahmed answered all of my questions patiently and honestly, disclosing any flaws in the vehicle. As a woman coming into a dealership buying a truck, my worries were quickly put aside. The buying process itself was expeditious, with no pressure to buy add ons and no hidden fees. My partner said he had never seen a better buying process and I agree!! By the way, I met the rest of the team during the process and was impressed with the respectful family business as a whole.

I just purchased a 2017 Silverado with 105k miles as is in "Great" condition. Took one drive after…read moreI had it delivered- immediately the transmission failed. (Not to mention headlights, battery and stereo all needed work). It's sitting in a shop. It's an additional $6500 to fix this paperweight now and I have no ride. Imaad and his supervisor completely deny any "clearing of codes". Or. "Knowledge of mechanical Issues". So either their mechanic knew and did not inform or didn't know and was a negligent idiot. Do. Not. Buy. Here. It's a nightmare. These people are committing fraud. If you are affected like me look into the DTPA law that protects consumers from this sort of thing.

In my previous review of this business I was very pleased with the help they provided even though I…read morewas driving a competitors truck (which had a blowout tire). Based on that experience I said when I was in the market for a new vehicle I would give them an opportunity. I had several choices on a new vehicle and narrowed it down to Toyota Tundra or GMC Sierra. Today, I signed the papers on the new GMC. I'm impressed with the overall quality of the truck and I made the right decision for myself and my family. If I had not had an issue with my truck having a blowout in front of this dealership I would've never even thought of a GMC. Katie Wilkins made this deal about as easy as a deal can be. Zero pressure & kept me fully informed on the make ready process.

This is what I sent via online communication to Tom Clark GMC on 9/8/2026:…read more"I am writing to express my strong dissatisfaction with the quality of service provided on September 1st when I brought in my 2024 GMC Yukon Denali XL Diesel for standard routine maintenance (oil and fuel filter changes). During past visits, technicians clearly took pride in their work. Unfortunately, the service on this visit fell far below acceptable standards: Interior & Exterior Cleanliness: There were greasy oil and glove smudges across the hood and throughout the interior. Workmanship: The day after service, I found a 6-inch oil puddle under the truck. While it appears to have been residual oil, it indicates the technician failed to wipe down the underside after completing the work. Basic Maintenance Checks: The windshield washer fluid was completely empty, raising questions about whether a standard multi-point inspection was performed at all. I expect a significantly higher level of attention to detail from your service department. If cost reductions or rushed service have compromised your quality standards, please let me know so I can take my business elsewhere. I look forward to hearing how you plan to address these issues." No response, not even a "Hey we are checking on this issue...." automated type response. NEVER had a problem when it was James Woods...Not sure WHAT happened but I am NOT happy at all....We take care of our vehicles - but obviously Tom Clark doesn't....Anyone from Tom Clark reading this, please check your systems to see if you have received any communique about this - if not, then your online communication system is BROKEN.....Hence another issue....AND that some of your "services" still say James Woods and NOT Tom Clark.....

Brought our new to us 2022 Jeep Grand Cherokee L in for warranty repairs. A new headlamp assembly…read moreand valve train noise. I also bought four new tires and a four wheel alignment. A+ on the headlamp replacement, tires and alignment. F- on the valvetrain noise. They ended up replacing all our rocker arms and lifters. And it worked. So why am I unhappy about this part of the repair? Because the vehicle was returned to me as if completed. Yet it had loose wiring harnesses, an unsecured coolant line, and they'd lost or misplaced my engine cover which is more than merely for appearances, it dramatically reduces engine noise in the cabin. The worst was yet to come. When I told them it was difficult to reach anyone on the phone and when I finally did, I was told my car didn't have an engine cover. In the end it was very frustrating experience and I am left wondering if other customers have been sent home with unfinished repairs or missing parts and just don't realize it or worse, were gaslit into believing an untruth. I will say that once I was able to get the attention of the service director the experience changed for the better and I am hopeful he will be more involved in the day to day of the shop going forward. While I cannot recommend this dealer and will use a competitor for service going forward, I am hopeful others will have better experiences and this will just be a learning opportunity for the dealer.

This place sucks! It used to be good and went down hill quickly. Bought multiple vehicles here and…read morealways came here for service. Never again. HARLEY my service advisor has no communication skills. I tried calling multiple times and texting her service number and I got no response to my questions. I called and asked for pricing and was told they had a $59.95 oil change special. I asked how long it would take to get an oil change today if I come in at 1pm and was told it should be about 30 to 45 minutes. (Normal timing) I got there and the price was different, asked about the special and was told there isn't one. I told her I had just spoken to someone that told me they had a special. She seemed annoyed that they told me they had a special. (That that was a call center who told me about the special and that they shouldn't be doing that). Then she proceed to try to upsell me an oil change package. When I asked questions about the package she had no answers to my basic questions regarding the package. IT TOOK THEM 3 HOURS to do a basic oil change. I have friends that express similar concerns with they took their vehicles in for service.