I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

I wanted to share my experience so others know what to look out for before purchasing a vehicle…read morefrom this dealership. I purchased a vehicle that had previously been used as a courtesy vehicle. During the buying process, the salesperson was courteous, but there was very little willingness to negotiate on the price, which was disappointing considering the vehicle's prior use. Almost immediately after taking the car home, I noticed condensation in both of the tail lights. The dealership did replace the tail lights, but unfortunately, that repair created even more damage. The technician damaged the vehicle during the replacement, requiring me to bring the car back for bodywork. When I picked the car up after the repairs, it had a strong odor inside that wasn't there before. It also hadn't been properly detailed. there were still markings left on the vehicle from the repair process. Wouldn't you think after all the inconveniences, they would at the very least DETAIL THE CAR? To make matters worse, the trunk was no longer aligned correctly and now makes a noticeable noise every time it is opened or closed. While I appreciate that the dealership attempted to address some of the issues, it was frustrating to have one repair lead to problem after problem. Buying a vehicle should be an exciting experience, not one that requires multiple return visits to fix new issues caused during previous repairs! Because of my experience, I will not purchase another vehicle from this dealership, nor would I recommend it to friends or family. I encourage anyone considering buying here to inspect their vehicle thoroughly before taking delivery and to carefully check the quality of any repairs before leaving. I hope sharing my experience helps others make a well-informed decision.

Kept me informed. Notified me on things I could do. Worked quickly. Got the job done! Would…read moredefinitely use again

Seasoned car people who know their stuff. They were willing to explain an issue to that I didn't…read moreknow about so that I could understand why they did what they did. Very solid crew I'd say!

Was in search of an "old school" MANUAL Jeep Cherokee XJ in decent shape and fairly priced,…read morepreferably =+1998 model year (they stopped making them after 2001). Finally one popped in my searches, Johnston Motors ... pics looked good, condition looked good, price was fair ... I took a leap of faith and bought it remote had it shipped (I live 1000 miles away) ... Jeep showed up and it was BETTER then expected ! Three different mechanics evaluated it and, it was declared by all, mechanically very good ! No major issues (if it was "cherry" these Jeeps go for a LOT more then what I paid). Dealing with Johnston Motors was easy, I thought TOO EASY. Surely there must be catch ... there were none ! Jeep was BETTER then described, it was perfect for what I was looking for. I would not hesitate to buy a vehicle from these folks. As Hunter the owner says, "we specialize in GOOD older Jeeps, we have been doing this since the 1950's...". HIghly, highly recommend Johnston Motors of Denton, Texas.

Classic Jeep heaven. Straight talking, classic Jeep experts. Dependable, friendly and serious about…read moreJeeps!

Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.

Customer service and honesty !!! If you are looking for a…read moregood functioning vehicle AVOID this place at all cost. It truly isn't worth the headache. After having the car for a year the AC went out in hot ass June on top of the Radio going out. Also, after a year I had to replace four new tires. And only having the car for a short period of time the engine light popped on and the car makes a horrible noise. So, if you care about your safety and want to put your money towards something completely worth it I'd stay the heck away from these guys !!!!!

Vince at the Denton store was awesome. Worked with me and answered every one of my million…read morequestions. Everyone else kept telling me no to a car because I already had one or were asking an outrageous amount for a down payment. Neighborhood got me into a 2018 with the down payment and monthly payments I could afford. I will be back.

I bought a Chevrolet Grandsport Corvette from Best Deals Auto Denton Texas. When I received the car…read moreit had weld repair on the inside of the rim. The repair was not holding air. This cost me $ 700.00 for a used OEM rim. $576.06 for a new tire. The tire shop would not install a used tire. And a $50.00 install fee. This cost me my time and $1,326.06 The company reimburse me $180.00

Bought a car from them, listed with no mechanical issues. Less than 10 miles and less than 24 hours…read moreafter getting the car, the check engine light popped on for a bad catalytic converter. They did not care whatsoever, they deny resetting the code. This business completely screwed us. They are just a scam with a smile. Took the car to our mechanic since their recommended mechanic also tried scamming us. I took the car to my mechanic and he immediately recognized this business name as the shady one, "who brings in cars to them with several issues and only has them fix a minor one" later this auto shop sees the exact car come in with the poor customer they sold it to, multiple things wrong and left high and dry by this dealership. Do yourself a favor and go anywhere but this dealership if you're looking for a car that will be reliable. Disgusted with the way they've handled their business.

Communication was poor - we waited for almost an 2 hours and then realized our vehicle was out of…read moreservice for some time. Service person said "sorry, we are so busy." Will not go back or recommend.

In my previous review of this business I was very pleased with the help they provided even though I…read morewas driving a competitors truck (which had a blowout tire). Based on that experience I said when I was in the market for a new vehicle I would give them an opportunity. I had several choices on a new vehicle and narrowed it down to Toyota Tundra or GMC Sierra. Today, I signed the papers on the new GMC. I'm impressed with the overall quality of the truck and I made the right decision for myself and my family. If I had not had an issue with my truck having a blowout in front of this dealership I would've never even thought of a GMC. Katie Wilkins made this deal about as easy as a deal can be. Zero pressure & kept me fully informed on the make ready process.