Avoid, avoid, avoid!
Sales staff is stellar, but from there it turns ugly!
I bought a $13,000 car there and have made 19 payments of $421.26 totalling $8,003.94 and they say i still owe them $9786.37!!! What kind of math is that??!!? For a 7 year old car with nearly 90,000 miles on it??!?!?! And,their BS excuse for a warranty... HA!! Nope, NOTHING IS COVERED!!! And when you call and try to find out what is covered and the best way to get serviced you get blown off and are refused any explanation! My airconditioner controlls do not work- paid $300 for the part but cant afford the labor cost to repair it, and my transmission is going out since day one, and right away I had to have the entire brake system replaced costing me almost $1,800!!! That's in the same month of still having to pay my $421 car payment!! Thats over $2,200 in one month for a crappy car!!! Oooh and that nasty kill switch they install on all their vehicles, I mean I get it but do not purchase here if you are human, and live in the real world where there are sometimes real issues in your life that may one day result in your needing a little extra time to make a payment because THEY SHUT YOUR CAR OFF IMMEDIATELY WITHOUT FAIL... God forbid they offer any assistance there in trying to help keep you in your car, even after being a loyal customer nearly two years... Even after that unexpected brake job expense, that caused my bills to fall behind I requested one month to offset a payment to the end of the note, but the EXTREMELY RUDE COLLECTIONS DEPARTMENT REFUSED (even the terrible DriveTime company offers that a few times a year in case money gets tight!!) so I paid as best I could till everything overloaded me and we ended up losing our home and even when homeless they were evil... They repoed the car the 1st month past due!! and when I came up with enough to get it a month later the evil wench in collections gave me the third degree when i tried explaining we were still displaced she yelled at me that I could be as "sneaky as I wanted, but she wasn't going to allow me to get my car back" and degraded me verbally regarding our living situation till I was in tears and just told her what she wanted to hear so I could get my crap car back before they reported to my credit making things worse... WHEN I PICKED MY CAR UP THEY HAD STRIPPED IT!!!!! YOU HEARD THAT RIGHT!!!! THEY STOLE MY CUSTOM SUB SPEAKER, MY ENGINE COVER, AND HAD TRIED TO STRIP THE CUSTOM TOW HITCH I HAD INSTALLED TO PULL BEHIND MY RV, but they were only able to get half of that since it had been installed on the frame!!!!!! When i called them to get my stuff back I was put on hold, trabsferred, sent to voicemail, blown off, and then finally screamed at, loud enough for everyone around me to hear through the phone that they would not be concerned with my stolen items and the stuff was gone when the repo man picked it up (NOT TRUE WITH MANY WITNESSES TO VERIFY INCLUDING MY KIDS) and basically to drop it, or else!!! The horrible excuse for a human went on to say the repo man wouldn't even be questioned because they dont hire liars or thieves to begin with, insinuating I was making it up!!! I have receipts with the speaker and tow hitch just being installed a few months prior to my losing my job and literally saw and know for a fact all that was in my car when they picked it up!!!!! Scamming, thieving, heartless con artists crew with the morals of satan himself!! Save yourself the stress, pain, expense, mistreatment, and degredation and buy from a tote the note lot... Im serious as a heart attack! read more