Customer service and honesty !!! If you are looking for a…read moregood functioning vehicle AVOID this place at all cost. It truly isn't worth the headache. After having the car for a year the AC went out in hot ass June on top of the Radio going out. Also, after a year I had to replace four new tires. And only having the car for a short period of time the engine light popped on and the car makes a horrible noise. So, if you care about your safety and want to put your money towards something completely worth it I'd stay the heck away from these guys !!!!!

Vince at the Denton store was awesome. Worked with me and answered every one of my million…read morequestions. Everyone else kept telling me no to a car because I already had one or were asking an outrageous amount for a down payment. Neighborhood got me into a 2018 with the down payment and monthly payments I could afford. I will be back.

It has been a week long overdue shoutout to Matthew Taylor my salesman who made my car purchase…read moreexperience super easy!! Spoke with him on the phone, visited the dealership and he found the perfect car I've been wanting!! Matthew provided great customer service!! Have recommended to family n friends to stop in and see Matt!!! Thanks again!! Paula

Overall Experience, Excellent!! From the time we went…read moreonline , picked the vehicle and the process went very fast. We are definitely impressed!

Financial nightmare of a company. Super high interest rates. Requires…read more holding car title which they send to Austin. So you don't get it back if you pay off loan early. Paid off loan last week and they are still pulling money out of my bank account! Will never do business here again!

From the owner: OneMain Financial has been a trusted personal loan lender for more than 100 years and is proud to…read morehave served millions of customers nationwide. Get a personal loan to help with debt consolidation, home improvement, major purchases and more. Our local team is ready to work with you one-on-one to find a solution that works for you.

My experience with Group 1 Mazda of Denton was a mixed bag, but it ended on a positive note thanks…read moreto their management. I had been trying to get a GAP insurance cancellation and refund processed since September, experiencing significant delays and poor communication from the standard support channels. However, once I escalated the issue to the General Manager, Chris Hogan, the situation completely turned around. Chris was incredibly professional, transparent, and resolved my issue within days. He even offered complimentary vehicle maintenance to apologize for the inconvenience. While the dealership's initial administrative processes need serious work, I highly commend Chris Hogan for his exceptional customer service and for personally making sure the situation was made right.

Denton Mazda: A Long Road of Mixed Experiences…read more I've been taking my car to Denton Mazda for a few years now, mostly because it's the closest Mazda dealership by a fair distance. While I've had a few questionable experiences in the past, my most recent visit raised a serious red flag. They initially recommended a belt tensioner service, which I questioned since it had already been done the previous year. After some back and forth, they admitted it was a mistake and said they actually meant the belts needed replacing. I didn't schedule it that day, but it was included in a list of services I booked a few weeks later. When I brought my car in, I specifically asked them to check the belt tensioner and call me with an update. That call never came. The service wasn't done, and when I picked up my car, I was simply told it wasn't needed. If I had gone ahead with the original recommendation, I would've been out over $1000 for something unnecessary. When I asked for clarification, I was told the technician had over 20 years of experience. That's not an answer--it's a deflection. I never got a real explanation. I'm sharing this because trust and transparency matter, especially when it comes to car maintenance. This experience left me questioning both.

It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to…read moreleave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle.

Our car's sunroof randomly shattered in our garage while off and parked. A quick search explained…read morethat this is a known defect and the company extended the warranty by 5 years because of it. The service person on the phone was extremely clueless and unhelpful. When we took in our car for the warranty claim, they explained we were just out of the coverage period and could not help. I contacted corporate for a good will extension and they were very willing to help. HOWEVER, this dealership not only lied to corporate claiming this was cause by impact despite photo evidence, but they were completely unresponsive. I am going to report them to the BBB!!!! Very shady business. TAKE YOUR BUSINESS ELSEWHERE, they only care about lining their pockets.

Always ready to help me. In person and over the phone ap is super easy Was super helpful when…read moremy spouse passed and took their time figuring my problems out

This is for the new Euless location, at the time of my visits, that location wasn't an option…read more I am also a member of USAA, and chose to join Navy due to the convenience of having a branch that is located in my area. So far, I haven't had any issues and going into the branch, has been pleasant. I will say, the "freeze" option they have for their debit card, I feel, is somewhat pointless. It is great when traveling or if you're wanting to avoid unknown fees, but that's as far as it goes. With USAA, I would freeze my card and that froze all transactions that were trying to be submitted. Navy, it still allows transactions for merchants that you've used your debit cards for. Other than that, I really enjoy Navy!

Completely ridiculous. I scheduled an appointment for a check engine service while also providing…read morethe code for what was wrong with the car and what needed to be fixed. I was charged the diagnostic fee for the service. My service manager was not communicative at all. After six hours of waiting to hear about how long my car would take to be serviced, I called the dealership only to find out they had to order the part and it wouldn't be in for four days. So I was left in the dark and would have waited all day without knowing my car wouldn't be ready. I have a service contract that should cover any damages from bumper to bumper while in the warranty guidelines. But I was told it wasn't able to be applied because of 'outside damage' when my car has absolutely NO damage to the outside of the vehicle. It has never been hit by anything or had any damage done to it in the years I have had it. Completely ridiculous interaction and the way they run the service department.

This is a service department, lack of customer service and finally Jeff Eckert review. I would…read moreprefer to leave no star but the system does not allow it. On January 23rd, 2025 at 4:50pm I received my confirmation email from Eckert Hyundai confirming my February 6th, 2025 7:30am service appointment. You have to include the purpose for the service visit therefore my included: Engine Performance Diagnosis (Running Rough, Other), vehicle jerks during take off, also need sunroof seal repaired, wind noise heard during highway driving. So with that information you would think they would know which tech(s) they needed to diagnosis my vehicle. I actually dropped my vehicle off the day before on February 5th, 2025 about 5:00pm, my thought was they would have my vehicle there ready to go first thing. My first issue was when my service advisor checked my vehicle in and informed me that they hoped to get to my vehicle within 1-2 days. I was a bit surprised by that because I had an appointment and I assumed the idea behind setting appointments was so that service department had an idea on what was to be expected on any given day. I mean they had approximately 12 business days (and yes that does include Saturdays) to plan for my arrival. Even though I was not happy about being told it might take them 1-2 days to get to my vehicle I left it anyway. Obviously hoping for the best. Well, February 6th came and went with no communication from my service advisor (admittedly I was annoyed) but to be fair she did say 1-2 days. On February 7th at 11:38am I sent a text to my service advisor asking if my vehicle had been looked at yet. She responded at 11:53am advising it had not been looked at yet. At 12:00am I asked if my vehicle was going to be looked at today. At 1:37pm I received a response back apologizing for the late response and that I was next to be looked at and that she was hoping it would today and if not then it will be Monday. To be honest I did not respond because I was again annoyed but I also was never notified that my vehicle had been looked at. So now we are at my second issue! Why do we make appointments and then have to wait days after that appointment for our vehicles to be seen? I arrived at the dealership on February 8th about 9:30am and picked up my vehicle. I did that because the lack of communication was horrible and I did not have any faith on when they would actually get to my vehicle. Before leaving I made it a point to stop in and asked to speak to the General Manager. I was directed to Jeff Eckert's office. I will give him some credit because he did wave me into his office when I motioned to him through the glass wall. I introduced myself and went through my experience and asked for some explanation on the expectations of them getting to a vehicle when an appointment has been made. He explained that it does depend on why the vehicle is in and when that specific tech(s) is available. He also mentioned the 1-2 days just like the service advisor did. We were now into day 3 (and yes I am counting Saturday because the service department is open) and my vehicle had still not been seen. I informed Jeff that I was not happy about my experience and did not understand the point of making appointments. I explained to him that I actually purchased my vehicle from them and that I have actually scheduled service appointments before and that those experiences went well. Here is my third issue. He took down my contact information, he actually looked on his computer (I am assuming he looked up my purchase and service history) and looked me in the eye and stated that he would get with his service manager and that they would contact me on Monday (February 10th). Well I am now writing this review on Tuesday (February 11th) at 7:25pm and not a word from anyone at Eckert Hyundai. Jeff Eckert you dropped the ball sir on your customer service, when you look a person in the eye and shake their hand and make a promise that someone will call, then you should call!

Auto Capital dealership is a well kept and well maintained business. Their inventory is top of the…read moreline. Every staff member was very cordial and friendly. My sales representative, Calvin, went above and beyond to make sure that I was able to drive away a happy customer. He was able to clear my concerns on the vehicle that I was looking to purchase and Calvin was very positive throughout the process. Keep up the good work Calvin.

Update: the dealer commented on other review and claims the f.e. paint damage was caused by wrap…read moreremoval, and this is plausible, but was not disclosed in my initial inquiry nor when talking to the salesman in my in-person visit. This also can't explain the severe headlight damage, which the dealer hasn't addressed, and can't be accounted for by the vehicle's history, the reported minimal standard service, reported 1 owner and less than 7k miles. I contacted 4 reputable local mechanics and each declined to inspect the vehicle onsite, all citing concerns that a dealer-controlled onsite inspection can inhibit the mechanic's ability to give a transparent and fair inspection. I should have included their offer in my review, but on Google I was out of space. Lastly I'd like to point out the fact that a car sitting for over 16 years will experience worse wear than car driven lightly over that entire time. This car is 100% an attempted flip. To owner: thank you for your time, but we were treated much better at Earth Motors in Carrolton, who kindly allowed both a test drive and PPI for a 2011 Lotus Evora with slightly more miles and a much better overall condition. Updates below were for brevity. Dealer behaves like a stereotypical shady used car lot. I ultimately walked out disappointed with the experience and suggest avoiding this location. In short: avoid Auto Capital USA at all costs. Research shows they have a long history of customers experiencing mechanical failure shortly after driving off the lot & poor experiences. I set up an appointment, arrived early, dressed well and acted politely. I asked the 1st salesman I spoke to for a third party pre-purchase inspection at my cost and my risk for damages as a condition for negotiating. I was given the standard authority shuffle, eventually being told by the assistant and general manager that the owner has a hard policy against allowing vehicles off premises to have third party inspections. This is not a normal policy no matter what anyone tells you. A PPI by a mechanic of your choice at your own cost and risk, or guaranteed Post-Purchase limited inspection warrantty is a must have for uncertified used vehicles to ensure buyer peace of mind. It is common and basic due diligence. The assistant manager played friendly, and the general manager played stern. They played the experience card on me, which is designed to play as a soft condescention. While speaking, the GM got close up in my personal space to talk to me. Additionally the entire sales group hovered to witness. Both are comon tactics meant to make you uncomfortable. The initial sales guy I talked to was ok, but Christopher, the salesman I had an appointment with was late to my appointment by almost 15 minutes. When I asked to speak with the owner about making an exception to the policy, and even offering written guarantee of collateral, the general manager told me, "I enforce the policy" and ignored further attempts to negotiate for a PPI. They offerred, twice, to have their mechanic to walk me through a pre-purchase inspection, but their mechanic is, at the end of the day, either an employee or business partner and has no incentive to give an honest or accurate inspection for a potential customer. Any dealership that won't allow you to have a PPI, done by a mechanic of your choice, or offer a limited warranty for post-purchase inspection on a non-certified used vehicle is shady. The entire experience was comically bad and only sent up red flags. As I stated, I arrived eary. I had a few minutes to give the car a thorough visual inspection. The White 2010 Lotus Evora shows signs of damage and undocumented repairs to the front end, including pitting and scrapes that were filled and painted. Some portion of the front end has been resprayed, and the color is slightly off. The official CARFAX report shows no reporting accidents or repairs, but there was definitely some kind of an accident at highway speed involving gravel or small rocks that was not claimed, and the service to repair wasn't logged with the VIN. The headlights are the biggest giveaway of severe damage. The edges have deep pitting/gouging consistent with rock damage/scraping against a hard surface, which is highly odd for the very low mileage of the vehicle. The lenses have been sanded smooth and badly polished/sealed to avoid replacing the headlight housings. It is a poor repair, at best, and at worst an intentional coverup. Wouldn't even pay 15 let alone high end asking price, no matter how nice the interior is or how low the miles are.

Excellent customer service, nice waiting room with snacks while you wait. Schedule your appointment…read moreahead of time, it reduces the amount of time you have to wait. Very accommodating.

Will Lewis, General Sales Manager at James Wood Cadillac ... and all that support him are nothing…read moreshort of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issue from Cadillac, trying to get parts for a repair. Will Davis stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

I own a small business and moved from CA to Dallas. We were looking for someone trustworthy to…read morehelp us with our taxes. After going through the experience with Tamara, I'm glad I picked her. She was very communicative though the whole process and helped me with all the questions I had during this first year filing taxes from a new state. I highly recommend her.

I own a small business and was looking for a bookkeeper that would maximize the business as a…read morewhole. I found TJ Bookkeeping Services through a web search. I spoke with the owner Tamara and she was able to customize a personal plan for my business, that not only boost my sales but she was able to show me some areas of improvement that was holding me back from my growth. They have personalized package plans that don't break the bank, Her team was amazing everything was handled with such precision and accuracy. I was able to work in other areas of my company while Tamara and her team handled my Quickbooks as well as managing my daily cash flow, recording all financial transactions. TJ BOOKKEEPING SERVICE is an outstanding company who go above and beyond for their clients.