The entire car buying process was wonderful!! We were looking for a VW EOS and found our daughters…read moredream car, 2013 Ice Blue VW Beetle, in excellent condition. The car had low miles, very clean inside and out, handled and sounded brand new. Andy, the owner, made us feel like part of his family and we will make sure to share our positive experience with everyone. If you are looking for a great car do not sleep on this place, you will not regret it. -Joey Brown

I wish I could give 0 stars $3500 down and the car messed up an hour after leaving I called them…read moreback they said bring it tomorrow and I asked will they tow it because the car won't start when it was time for it to get towed they had it for a day at the shop mind you a day after I bought it and they start to say there's no warranty on the car when I was told that there was one

I have never purchased a vehicle at A&L but I own a Hummer H2 & their lot is always full of Hummers…read more& I needed a replacement running board so I took a chance & dropped by. Not only did Andy get me a used running board for next to nothing (seriously next to $0), but he ordered me a replacement tail light cover (GM was on strike at the time, so it was a little bit of a hassle). When the part arrived, he didn't mark it up 500% like dealerships... it was near cost & they installed while I waited. Finally, four days ago my Hummer crapped out.... overheated, started vibrating all over, power was decreased, smelled hot... she was fried. I had to park it & tow it. Andy was the first one I called & he told me where to tow it & oversaw all of the work... diagnosis, repairs that were crucial & others that were normal wear & tear & not urgent yet, and worked with the mechanic to get me a deal. My car was ready in two days, & the bill was about 1/3 of what we expected it to be for a blown radiator hose, gasket oil leak and leaking oil pan. We are back on the road! During this normally stressful process, I asked Andy why he was giving me such special treatment, and his reply was, "That's how we do customer service here. I hope you'll buy a car from me someday." Hands down the best, most honest auto dealer I've ever dealt with, and that's impressive given we've bought & serviced Jaguar, Landrover, Mercedes, Chevy & Dodge. Thank you Andy. You have our business.

I drafted this review a long time ago. I sat on the review because I wanted to be sure of my…read moreconclusions by ruling-out any uncertainty. WARNING; take a close look at anything you find here. I have noticed indications of sketchy repairs that admittedly could have been by a previous owner. Therefore, I made it a point to keep track of more than a few H2s on the the lot by visiting more than a dozen times over the course of many weeks. A number of those sketchy repairs appeared after being on the for sale oover a few months. IMHO .... Run away FAST. I have shopped at this dealer a few times. I don't live in Texas but I travel there frequently.

BEST buying experience EVER!!…read more I'm in my 50's so I have had plenty of buying experiences and this was hands down THE BEST, easiest, fastest, and most professional experience I have ever had. It was actually fun. And, after tons of research and nonsense from other dealerships, we KNOW we got a great deal. Frank E. (Internet sales) was an absolute pleasure to deal with. His communication, professionalism, and customer service is top notch. Please call him and give him an opportunity to help you find your next vehicle. You won't regret it!

This afternoon, I visited Sam's Ford dealership and met with Caleb Hendrix regarding a vehicle I…read morewas interested in purchasing. Upon my arrival, I saw that Caleb had taken the vehicle off the lot to go to Chipotle and had just returned. Rather than having the vehicle cleaned and properly prepared for a scheduled customer, he chose to use it for a personal lunch. When I inspected the vehicle, it was absolutely filthy and had extensive paint damage, including deep scratches and heavy swirl marks. None of this damage was disclosed in the online listing, and the photos on the dealership's website did not accurately represent the vehicle's condition. Naturally, I was very disappointed. When I brought the damage to Caleb's attention, he attempted to claim that it had been disclosed on the Carfax report. That was simply not true. The damage was neither reflected in the listing photos nor disclosed in any meaningful way before my visit. I then spoke with Isaac Lopez, hoping for a more professional response. Instead, he dismissed my concerns and made an inappropriate comment, saying, "You look like you drive fast, so I don't know what the value of your trade-in is," before even looking at my vehicle. This was especially frustrating because I had already made it clear that I was not trading in my car and had secured financing through my credit union. From the lack of transparency about the vehicle's condition to the unprofessional behavior of the staff, this was one of the worst dealership experiences I've had. I would strongly encourage anyone considering doing business with Sam's Ford to be cautious. I will not be returning, and I will be sharing my experience with others. Pictures of the vehicles tire damage is posted I should have taken some of the vehicles paint but I left in frustration.

Yes, I drive a sports car…read more But, then again, would you expect that I'd be behind the wheel of something more pedestrian, such as an Chrysler Pacifica or Chevy Malibu? Of course not. Don't be silly. And, my two-seater sports car is none other than America's sports car. (And yes, there is only ONE America's sports car. You can figure it out.) None of those fancy Italian or German roadsters for me. And when it's time for service, I take my hot rod to Ray Huffines Chevrolet in Plano. No, I didn't buy my speedster at Huffines. Actually, I bought it in New Jersey, so I had to figure out a local Chevrolet dealer for my continuing service needs. After several service runs to other dealerships shortly after buying it that were less than satisfactory, I settled on Huffines. Why? Well, let me count the ways. This is my fourth America's Sports Car over the past twenty years. Prior to this one, I took my cars to several other Chevy dealerships in the Dallas area. And getting service from most of them was like being staked to an ant hill on a broiling August day. Matter of fact, most of the time, I would have chosen the ant hill. But over my five or six visits to Huffines, my service advisors have been timely upon my arrival and pleasant to deal with. And their estimates of the service cost and time frame have always been spot on. The waiting area is typical for a Chevy dealership. No fancy expresso machines, complimentary champagne, and hors d'oeuvres that you might find at your Lamborghini dealership. Again, this is a CHEVROLET dealership. And while you might not drive America's sports car, I'd bet that Huffines would be good for your Chevy Malibu, or maybe even some other vehicle brands. But if you do drive a Lamborghini, I'd probably play it safe at the Lambo dealership, especially if they serve some of those fancy Canapés while you're sipping a nice vintage of Dom Perignon.

Don't do business with this dealership. I asked to unsubscribe from their marketing emails and they…read moreblasted my info to Cars.com so no I am getting spammed from every dealership in the midwest. Joby Jacob is the person responsible! Stay away from this place.

I had an outstanding experience working with Alexandro at Maverick Motors. From the beginning, he…read morewas incredibly patient, friendly, transparent, and easy to talk to while I considered a Tesla Model 3 Performance. He carefully reviewed the Carfax with me, answered my questions honestly, took me on a thorough test drive, and even helped me test the vehicle's Supercharger capabilities so I could make a fully informed decision. Alexandro stayed well past the dealership's 7:00 p.m. closing time and never made me feel rushed or pressured. Although the vehicle had a few imperfections that concerned me, especially because it was outside the manufacturer's warranty, he went above and beyond and did everything possible to get management to address my needs. Ultimately, we could not make a deal, but that had nothing to do with the exceptional service he provided. The next day, I contacted him about getting a remote trade in quote for my Land Rover. Once again, Alexandro communicated clearly, responded quickly, and made things happen. Although we still were not able to put a deal together, his professionalism and dedication never changed. I also appreciated Maverick Motors' straightforward, no haggle approach. There are no surprise dealer add on fees. The price advertised online is the price you pay. That level of transparency, along with Alexandro's honesty and excellent communication, made the entire experience refreshing. I have purchased more than 20 cars over the past three years, and Alexandro is by far one of my favorite car salespeople I have ever worked with. It is rare to find someone who treats you this well even when a purchase does not happen. He genuinely cares about his customers and deserves recognition for his patience, integrity, transparency, communication, and effort. If you are shopping at Maverick Motors, I highly recommend asking for Alexandro!

1 out of 5 -- Complete waste of time, avoid if selling!…read more If you're a seller and they reach out, don't waste your time. I listed my car for sale on FB Marketplace, and one of their employees contacted me promising an "aggressive offer." They wouldn't commit to a number upfront (unlike Carvana or CarMax, for example), but assured me it would be "not wholesale." They came out, took pictures, test drove the car, and then offered significantly less than any other dealer I'd talked to. Offered over $10k less than the asking price. I told them they were wasting my time, and they kept "checking with the team" to see if they could improve the offer. Over an hour into the process, they finally left. Afterward, several people from the dealership continued reaching out asking if the original lowball number could work. I eventually had to block their numbers to make it stop. If you're looking to sell your car locally without the hassle, I'd recommend the big-box options or a place like Texas Auto Value (Addison, TX), which offered significantly more than this dealership did.

Reynolds auto group will forever be my first place to shop for a truck. In a time where used trucks…read moreare flying off the shelf, Reynolds was patient and helped when my financing team wasn't answering. Rocky made sure to hold the truck for me and even let me steal his office for a couple hours. Along with customer service, every vehicle on the lot was clean and the one we purchased couldn't be in better condition. Highly recommend Reynolds auto Group. Rocky and his guys are true class acts.

I bought a Lexus from Rocky Reynolds. The key fob would not operate the power liftgate. Rocky…read morepromised to get me a new key fob from Lexus if I bought the car.I took him at his word. It's been over a year, and he has not kept his promise, He lied to sell the car. Every time I call him to ask about my key fob, he lies and say he's still waiting for it to arrive. It appears that he never intended to keep his promise. LIAR!

My husband and I stopped at International Motor Productions without actually looking up their…read moreinventory online first nor researched about their reputation. We were just actually driving around the area headed to a different dealership but my husband asked me if I want to check them out since it's almost right in front of us so might as well. Upon entering the warehouse Kristin greeted us promptly. We looked at some of their vehicles, found some candidates that day but we have decided to check the other dealerships first before deciding. Kristin asked our preferences and told us that she'll keep in touch with us which I think is good specially if you are a busy person and in a certain timeframe. I am a little bit picky, and I really do my research specially when it comes to big investments like this and sure asked a lot of questions and Kristin never fails to answer all those and even did her own research for me and this is even before telling them that we are going to purchase one of their vehicle which again is good because i know whether or not you are buying from them, they will answer your question or any doubts you have and that I know they make time to all customer whether or not you are buying from them. When my husband and I finally decided to get a vehicle from them, of course, I asked for the vehicle history and all that after the test drive. Kristin provided me the Carfax only which most of the local dealers has as well and nothing else so that's understandable. But like what I've said I did my own research on the vehicle's VIN already beforehand and just want to make sure if I got the same thing or if they have more information. Found some issues about the record but it was answered accordingly. Now to the financing part, we usually go to our credit union but for some reason, they said they can't help us finance the vehicle because of the dealership and that they only work with bigger dealerships which I didn't know that not all financial institution can finance and work with all dealerships which make sense. So my heart fell a little bit, we were in a certain timeframe and my husband and I are so exhausted already. We decided to go back to International Motor Productions and told them what happened. Justin, introduced by Kristin from their financing and warranty department helped us get financing. While he was doing all this for us, our credit union actually called me back and told me that they can now work with the dealership. So we had to go back there at credit union but ending up they can only offer shorter term. So we had to go back again to Justin and get us financed if not the same but for almost the same rate our credit union is offering us for longer term. Process was quick compared to what we have experienced from our credit union that afternoon. Our credit union actually send me an email stating they will now be okay with longer term the next day which we specifically told them we want to close the deal that Friday afternoon and not the next day nor Monday. We did add the exclusionary warranty and GAP with our purchase thru Justin as well. Yes it is expensive but at least there's peace of mind. Hopefully if something happens this warranty and GAP actually pays but we trust them and they told us if we need anything or have any question just call or text them. Kristin actually just followed up with me on how the vehicle is doing after couple of days from the date of purchase. So far so good but we will see. MY VERDICT: * We will be coming back to this dealership *Customer service is excellent and above *Financing is fast *Pricing is fair TIP TO USED VEHICLE BUYERS IN GENERAL: *Most dealership will only provide you Carfax and probably nothing or else you are ready to pay for it *Do your own research, if you find something you don't like about the vehicle history either ask the dealer or just don't buy it. You can use www.nhtsa.gov for checking recalls too or other sites where you can find the vehicle history aside from Carfax. *Financing rates will always be different according to each individual's situation. How much money you can put for down payment, what's your income and debt to income ratio, credit score, loan terms, etc. *Since we are buying used vehicle, most of these are sold "as-is" so better inspect everything first, do your research and not just test drive it for 10 minutes. It is recommended to add vehicle warranty if possible specially if the vehicle has high mileage and a little bit old already but make sure to read all fine prints and coverage because it might just end up worthless to you.

Very frustrating and nonexistent aftersales service, I would not recommend this company. My…read moresalesperson, Kirsten was more interested in letting me know that her personal life was far more important than a client's legitimate complaints and concerns. My woes started literally leaving the dealership with my 2015 Range Rover Evoque and driving home navigating busy 5 pm traffic, not even 3 miles out and the fuel light comes on. On the highway with my new vehicle and International Motor Productions cannot even give the standard thank you for your purchase - a full tank of gas. Another couple of miles the car's breaks start squeaking, approximately a 1 mile from home ( After a 23-mile drive to collect the vehicle) it starts raining the automatic windscreen wipers turn on and one of the wiper blades is missing! I arrive home with an empty vehicle, squeaking breaks, and a scratched windscreen! For the windscreen, they did assist me but told me there is no issue with the breaks and that they do not squeak. Fast forward to almost exactly 1 month later - My service light comes on after Kirsten had told me the car had just been serviced, a further 2 days later my tire pressure light comes on, I pop into Discount Tire, I ask them to check all my tires and make sure they're all ok. They measured my tires and I was told a maximum of 1 month left of safe tread so now I am in for 2 new front tires. ( Just for reference here, I walked around the car and looked at the measurements and they showed me on the chart what my measurements meant.) I emailed Kirsten explaining what was going on, this email was ignored, 2 weeks later, I sent a follow-up and 2 texts. Email ignored and over text I was told she would look at this but she was so busy and the only person in the office, home life was also very busy! I spoke to John and he came across as less than interested in my issues and told me that Discount Tire just wants to sell me tires ( Even though I saw the measurements and proof.) This kind of service is not what one expects I have never received this kind of service from any dealership, if you are going to nickel and dime your clients on every turn you don't deserve them! One never expects that within 1 month of a new vehicle purchase that this is what you're sold Issues No complimentary Full tank of gas - Even if supposedly you are not allowed to store a vehicle with more than a ¼ tank of fuel. You surely would fill up on the day of collection or let the client know this fact ( A common courtesy, or give them a fuel voucher! ) Missing windscreen blade - Vehicle was not checked before handover Cleaning - this vehicle was not given the once over and readied for collection Breaks squeaking - I was told they are not and there is nothing wrong with them! ( They still squeak ) 2 front tires have less than 1 month's safe tread left The service indicator light has come on - I was told to take it in for an oil change. Suffice to say, I won't be back nor recommend them, an awful experience!

From start to finish, the looking, test driving, and purchase was a FLAWLESS experience. From the…read moreminute my daughter and I walked into the showroom, (which is a BEAUTIFUL classic car museum...) we literally felt like we made new friends. Bryan, the GM, was incredibly welcoming and friendly...and the minute we told him we lived in Frisco, we got a history lesson that we'll never forget! Our salesman was Jack...well, I cannot say enough about this young man. What an ABSOLUTE GEM of a human. Lemme just say that all of these BIG pre-owned car dealerships (and we visited NO LESS than 8, maybe more...it was miserable) could learn a thing or two from him about selling a car. No one chased me around the lot, no one blew up my email or rang my phone off of the hook. He let us look around at OUR PACE, was VERY knowledgeable on the cars we were interested in, and there was ABSOLUTELY NO PRESSURE WHATSOEVER. None. Let me add- they have a refrigerator in their showroom full of different sodas and water...that was literally the coldest Dr Pepper I've ever had. I'm stopping by for another one next time I'm in that part of town- and will expect more on the history of Frisco from Bryan while I'm there! Anyway, the buying process.... A lovely lady by the name of Ms Parvin put all of our paperwork together last Friday evening. We walked into Texas Car One just before 2:00 Saturday and were driving away by 2:15, cold Dr Pepper in hand - she was SO kind and KNEW we were in a hurry to make my sons baseball game back in Frisco, so she explained things quickly but VERY THOROUGHLY. My daughter is THRILLED. She (WE) LOVE her "new" Volkswagon Tiguan!! WE WILL BE BACK! I look forward to doing business with these fine folks again, sooner than later! I'd give 10 stars of if I could! Thank you all!

Definitely get your car inspected here before you buy. Don't let Sam pressure and rush you either…read more Lied about oil changes, wouldn't negotiate on prices for simple repairs, even though the car was listed for 120% above its NDA value. Brakes were awful. Honestly could have looked past all that and done repairs myself. Body alignment was off. Sams nasty attitude and snarky replies ruined the deal. Bought from another reputable dealer the next week. He missed out. I would never do business here again.