I have purchased more than 20 vehicles during my lifetime. Without a doubt, Derek Ward of James…read moreWood Buick GMC in Decatur, Tx provide the best experience that I have ever had. After visiting two dealerships in Fort Worth this week, the first dealer told me I owed $9000 more on my 2-year-old car that has 17,000 miles, I shared my Kelly Blue Book estimate and he told me KBB don't write checks, he offered me a payment of $1183/month, of course I left. The next dealership must have thought, "hold my beer and watch this, lol." That dealership offered me a lease price of $1905/ month and bragged because he got the price down $200, so I was going to pay $1700, they told me I was $5,000 upside down. Feeling reluctant, I located the 2026 GMC Denali PU with the exact options that I was seeking. Derek was extremely professional. I told Derek exactly what I was looking for. Within an hour, Derek provided me with a ballpark figure that was exactly the same as the result I came up with on the GM Financial website; I was $500 upside down. After a 1-hour drive to the dealership, it took approximately an hour to complete the paperwork, and a monthly note below $700/mo. Without a doubt they have earned my trust in an industry that is filled with uncertainty in my opinion. When completing the paperwork, I was able to relax, as in my experience the finance manager didn't try to up-sell me on things I didn't want or need. In my Arnold Schwarzenegger voice, "I'll be back!"

Just bought a Yukon Denali from Clay Estes at James Wood and 12/10 recommend! Clay is professional…read moreand makes the car buying process quick and efficient! I live in the DFW area and pass about 5 GMC dealerships heading to Decatur but it is for sure worth the drive! First time purchasing from James Wood and we will for sure be back because of Clay!

I purchased a vehicle 7 months ago I keep my insurance on point and I have had no issuesread more

I am a fan of BMG Auto Group. I was only there maybe 30 minutes and Daniel henry let me test drive…read morethis Cadillac escalade. I had the money, we talked numbers, I paid him and I signed and left. He was professional as can be. I did have an overheating issue but Daniel got a tow truck had them come all the way out to Burleson at my job to get it and is currently getting the issue taken care of. And I had all the worry in the world about this but from what I was told they have kept their part up so I give them the benefit of the doubt. I love my truck and I thank this auto group. The first day I got it, I got lots of complements and smiles and the price was wonderful.

I had a great experience here! Great people, that go above and beyond. I love my new ride! yall go…read moresee Phil, in Decatur!

I bought a Jeep Compass from them in March. Ever since then, I have had nothing but issues with the…read morecar. It slips when I'm accelerating, two weeks into having the car it had overheating issues and it caused me to have to get a new engine, the car was in the shop almost 4 weeks total for repairs, I didn't have a car to drive in the meantime. The car works fine for about 2 months, then it starts making loud noises and a loud roaring noise when I'm driving and backing up and turning. I take it to the shop; I get it fixed. Now, a month later it is doing more stuff, now it's literally unsafe to drive, the car literally just drops down to 0 RPM's and shuts off right in the middle of driving. I call them to tell them about it and that I need a loaner car if I' m going to put mine in the shop to get fixed because I am a single mom, I have one car in my house, I am the only one that drives, I have 3 young children that I have to get to school and back, a disabled mother that has to be able to get to doctors' appointments and such and a husband who has to go to work. I NEED the loaner car. They told me there was a waiting list, that I'd have to wait 1-2 weeks at the most. I have called every day for two weeks, since I called the first time, I have been getting nothing but the run around, they were getting the loaner car delivered to them, then they needed to get it serviced and then I could have it, every day for 5 days, that was the story, they still hadn't received the loaner car. Then they got the loaner car to get serviced, for the last 6 days it needed a part that still hasn't been delivered to the shop to be put on the car. Why is everything taking so long to do? My issue is emergent and not my fault. I have had the car 8 months and have had nothing but issues. First time I didn't even have a car to drive while it was being worked on, I was without a car for 4 weeks, now I am having to drive a car dangerously around because it's the only car I have and have no choice. I can't afford a rental car and I shouldn't have to get a rental car when they have the means to give me a loaner car and fix mine. I shouldn't have to put myself, my children, husband and elderly mother in danger to get them and myself around where we need to go. Worst car dealership I have ever had to deal with!

Recently purchased 2016 Dodge 2500 Longhorn Diesel Truck. Great experience, wonderful staff made…read morefor a smooth purchasing experience. My salesman Herman Kittrell was very helpful, friendly and honest! No bouncing back and forth with management on pricing, we made a deal and completed the paperwork quickly. Service department has taken care of additional items making the experience quick and painless. They are busy, but will meet your needs and return phone calls quickly!

The customer service was horrible and Nick was very rude and unprofessional. Did not want me to…read moreshop around and did nothing but bash other dealers in the area when it should have been why to buy from us not why you shouldn't buy from them mentality. I would give no star if I could

If I could give it a negative star I definitely would. They overcharge on public utilities and…read moreraise prices of their apartment complexes yet they have the shittiest equipment I have ever seen, if you want to charge as much as you are at least have decent shit. Even when you call and ask them about getting the equipment replaced or fixed nothing changes. Good place to live if you want the crummiest land lords.

Jose helped my husband save so much money ey with points we didn't know about on his new floor mats…read morefor his brand new truck he bought from you he asked me to shout out a thanks to jose!!!

Bought a "certified" used car got it home then realized the alignment was off took it back and was…read moretold to bad and that I would have to pay for an alignment and a tire myself. I feel it's bs to have to pay almost 500 dollars in repairs on a certified used car before I even make my first payment on it

I set an appointment with the dealership for a specific truck. When we arrived, was told oh so…read moresorry it's a demo and one of our managers has it, let me show you something else. I didn't want something else, I set up an appointment with a specific salesman, was told oh, it's his day off. They didn't have the truck I wanted and made no effort to find what I wanted. Im 60, this will probably be the last truck I buy and I was ready to spend the money to get EXACTLY what I wanted. The truck they gave me to drive had no gas. I had to drive to the gas station so they could fill it up No offer to order what I wanted or to find what I wanted. What a joke of customer service I will take my business elsewhere. Be careful if you go there.

Just want to compliment sales representative Dan Sullivan who sold me a 2024 XLT Ford F-150…read more Dan is a polite, efficient, and knowledgeable individual. He was very helpful for my wife and I. He took the time to familiarize us with the new truck. We never felt rushed and he readily answered our questions. He was easy to talk to and we enjoyed the experience. Klement Ford is fortunate to have Dan Sullivan as an employee. Dr. Roger A. Shewmake

Very good car wash and you can have a monthly membership for unlimited washes. I highly recommend…read morethis car wash.

Best Car wash in the area!! They have completely upped their game over the last year and definitely…read moreworthy of the 5-Star rating!! Vacuums work fantastic, they offer nice cleaning products and plenty of microfiber cloths. Quality of wash is much improved. VERY friendly, courteous and hard working staff, whom you can tell all take pride in their work. We have a wash pass which is well worth the money Very Highly recommend!!