I took my 2008 CL600 to M-B® of Pleasanton - they referred me to this place, where they referred all customers who wish to aftermarket/upgrade their vehicles. They "supposedly" do anything, from window tinting, selling & installing(?) outrageous rims, selling & installing new car stereos & sounds, who knows what else. But THAT, SHOULD HAVE been my first clue - that they are NOT specialists, IN ANYTHiNG ! Clearly something I should have deduced, before I got robbed.
I bought my CL in 2007 from M-B® of Coral Gables (Miami), FL, where I lived at the time. After the purchase, I was assigned to a man who would go over ALL the bells & whistles of my new toy. Kind of cool & very clever, as I was going from a Lincoln Mark VIII, to my 1st M-B®, & had no clue, how to access the incredible functions in this new vehicle. They did this w/ ALL new car owners - which one could obviously opt out of. This same gentleman, owned Intercel®, which did these audio/video/radar/tv upgrades on high end vehicles. It was a match made in heaven for M-B® - they probably paid nothing for the concierge post-sale classes, & this guy, hooked up w/potential customers who wanted stereo upgrades. The guy's company did top notch, impeccable, after-market work -as expected. They KNEW the M-B tech, like us doctor's know the human body. M-B of Coral Gables didn't fool around - the dealership was an A+ organization, as well as anyone they recommended you to. Well, it "did" work that way - in Miami (M-B® of Coral Gables). So I moved here to the Blackhawk area, expecting the same.
N O T.
From the Pleasanton M-B® to the idiots they recommended for aftermarket work - what a huge disappointment.
I had my sound & video upgraded in Miami by CARTRONiCS®, again M-B® recommended (after Intercel® closed) prior to moving here - impeccable service, yet again. Is it so hard to be reputable - ? I had two different consecutive companies - BOTH were A+ - in South FL. One expects a reputable professional referral after spending so much money on these vehicles.
So, this company, Kar Tunz, recommended by losers M-B of Pleasanton, tells me they'll install my apple®TV in the vehicle - no more than two, perhaps three hours, for $200-300.
They had a week, before my appointment, to research YouTube, where they teach you how to do it. You got it - they had NO CLUE what they were doing.
I was there, 8-hours, from opening till closing, and they STiLL did not perform, what was verbally contracted for. They had NO CLUE. They charged me almost $600, stating I could apply the cost, when I come back - when they have time to figure out how to do the job - apply the $600 towards my next visit. Can you imagine. The audacity - the cohones - the balls - the greed !!!!!!
To make it worse, they are so greedy. You can be having a conversation w/the guy at the front desk, regarding YOUR work to be done, when someone walks in the front door. He suddenly DROPS you, like you're some homeless person, looking for a handout. Seriously, mid-conversation, just drops you, like you're a piece of ----. This was not once - but MANY times, that this happened.
People, I hope I haven't wasted my time, here. I'm trying to protect the consumer here. These people DO NOT KNOW WHAT THEY ARE DOiNG.
DO NOT GO HERE. read more