These guys do not know what they are doing.
So, my anniversary is coming up on the 1st of April and i wanted to take my girlfriend up to the snow for the weekend. So I purchased a OEM factory roof rack online from BMW for my Mini Cooper S. My local MINI COOPER DEALER was full so they recommended another company that recommended these guys. So I called these guys to see if they could install. After a 20 min conversation with the employee, explaining the whole process to them several times about hole being drilled and he telling me about all the nice cars they've installed them on. He then explained the process to his manager. They said they've done it plenty of times and could easily do mine. They say the can complete the job at factory quoted time of an hour and a half. They gave me an hour and half quote at close to $100+ per hour. i think this is an awesome vibe and they've done it before that gave me confidence, So i set an appointment.
Today i drove to Pleasanton from San Francisco to get the job done. I didn't mind the distance i just wanted the job done RIGHT.and the guy in charge Bryan asked for my keys and being myself, not being anal but wanting to make sure my car wasn't going to get messed up. I told them to let me get the instructions and go over them with you guys.
Bryan just wanted my keys and for me to hang out in the waiting room, and said they've done this many times. (Obviously they just say that to get you in the door.)
We walk to my car as I explain the process. He goes over to the worker, come back and started telling me, "we've never installed a roof rack on a roof like this before, we're not confident" im like "wtf i explained the process to you guys over the phone. and they already asked the manager. explained it to you, you said you know how, whats up with the contradiction" so he goes over and talks to his workers and brings them over to talk to me. And they say "we don't know if we can do the job its going take along time up to 5 -6 hours. and require taking off the headliner"............... my face went from [o_o] to (o . O) !!!!!!!!!!!!!!!!!! I was cool with the price difference from 150 to over 650 dollars. But "YOU DONT KNOW IF YOU CAN?!!"."TAKE OFF THE HEADLINER. !!!!" I asked them wait why do you have take off the head liner. HE SAID "TO DRILL UP through the roof and PUT WASHERS IN!!!!!! "Now there are many things wrong with these statements.. I'll be obliged to provide you with some later on.
Granted, If i didn't know anything about cars i would think "ok.. cool these guys have a good rating on yelp, they must know what their doing." (Now i'm not a master tech but i do know some stuff) So I said to myself "FREAK no" (more explicitly) That is the most ridiculous thing I've never wanted to hear. I've heard enough from these guys. So i told them I had to go. And told them if you need something done, you have to do it yourself. Hopped into my car, where my girlfriend had been listening and looking up their yelp. She was like "these guys don't know what their doing."
I should have known when i saw the indicators when I was going over their one-starred reviews about tinting. Which is probably one of the easier task to have completed on your car. They can't even tint without bubbles.
Here is an overview of things that went wrong with this company
1. YOU TAKE DON'T OFF the HEADLINER. Factory doesn't require that. WHY COMPLICATE the job and CHARGE ME EXTRA for it !! You're adding 6 hours onto the job and you say you're not sure if it'll be done properly
2. You take off my headliner and you miss a clip, its going to SQUEAK and VIBRATE for the remaining period in which i possess the car.
3. You'll be spending so much unnecessary time.it wont help at all because there's templates and manuals that tells you were everything need to go and how to do it (I'VE SHOWN YOU GUYS!!)
4. Why would you drill up when there area already holes for you to put screws in.
5. If you create a new hole into my roof, put in washers and even if you globed silicon to everything, water could still get through and get into my headliner.
6. They made me drive 1 hour during early morning traffic for something you guys repeatedly gave me confidence you guys could do.
7. Gave me two quotes to a job they couldn't complete. From $150 to over $650 then say you might be able to complete the job.
8. The confidence. first they had so much confidence then afterwards they tell me they weren't sure if they could complete it satisfactory. You only have one chance when you're drilling holes.
9. The LACK OF knowledge.
I now question the authenticity of their yelp reviews, probably fake in house reviews
So I drove home and completed the job in about an Hour 45 mins. Which i will post a picture of the car on their yelp page.
The only good thing i got out of today is the fact my girlfriend got to see cows and horses, as we had a nice trip driving through the mountains and looking upon the early spring flow read more