I've been renting through Royal Realty for almost two years and I've really enjoyed my time in my…read morecurrent home. A huge part of that has been my property manager, Michelle Lum. Michelle has consistently been caring, responsive, and professional. Whenever I've had a question or needed assistance, she has been quick to get back to me and always takes the time to make sure everything is handled. It's clear that she genuinely cares about the tenants she works with. I wouldn't hesitate to recommend Royal Realty to anyone.

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I worked with Sara for a few years and the service she provided was above and beyond my…read moreexpectations. Not only did she ensure the property had a tenant at all times. When I decided I wanted to see the property she assisted the tenant in finding an alternate location that met his specific needs. Sara was great at communicating maintenance needs and really anything with the property. I strongly recommend Hawaii pacific property management and if you're lucky enough try to get Sara.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

This review is way overdue. We originally sought help from…read morea property management team towards the end of 2022 when we needed to find renters ASAP. Sean and his team were so efficient and thankfully they were able to help us find a renter. Anytime something comes up, the HI Roots Realty team is so quick to communicate with both the tenant and us. They are always on it right away!! Sean and his team are so knowledgeable and experienced, so we trust that they have our best interests in mind. We have had nothing but a great experience with them. Definitely would recommend them to anyone who is looking for a reliable, knowledgeable, and trustworthy property manager.

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

Ridiculous on how they manage properties. Expecting tenants to repair and pay for damages that…read moretheir old tenant caused. Not getting back to tenants on simple wear and tear. Previous tenants left a lot of their household items there so we kept it and did nothing with it, was told items such as baseboard and curtains are missing and dirty, mind you the place was advertised with dirty curtains and missing baseboards and unmatched color painted walls. They told us that we have to repair everything.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Not many properties available for rent that are managed bt Oishi's. Mostly small apartments in busy…read moretown areas. Most of the listings state units come "as is", which means incredibly flawed, outdated, or in need of repair. Rental process is tedious and long, which is a testament to the kind of renters they're targeting. Beware!

My move-out date was 10/31/2025. Through early December, I did not receive my security deposit…read more After I contacted Oishi's Property Management, they said that they mailed it on 11/10/2025, but I never received that mailing. I later received a second mailing on 12/19/2025, which they said was a reissued/resend. In the second mailing, about $700 was deducted from my $1,600 security deposit. The documentation I received did not clearly explain the deductions, and I am currently trying to obtain complete copies of the move-out statement/ledger and supporting documents (invoices/work orders and photos). If you have had a similar issue with delayed security deposit returns or disputes over deductions with this company, please message me through Yelp!!!!!! I'm trying to see whether this is a pattern and, if so, explore possible options for collective action!!! Thank you.

Such desirable listings, too many applicants applying that they often have to close their listings…read moreprematurely - one cant help but wonder how they are picking the best tenants out of the batch. They have an option to join waitlists for these properties but dont get your hopes up if you find a beautiful property at an amazing price - it might just disappear before your eyes.

Shannon was outstanding to work with. On top of selling our home, we made a big move out of state…read more Shannon helped alleviate the stress of these big changes by keeping us up to date and informed with what we needed to know. She was knowledgeable, had great communication, and we had no doubts about putting our trust in her. We can't recommend Shannon and Blue Cove Properties enough!

If I could give this a 0 star rating I would but others should be aware and very cautious with this…read more"management" team. We've been trying to make changes to our property due to security and safety measures only to find out our property was in violation WITHOUT PROPER DOCUMENTATION OR NOTIFICATION! Took us 2 months to find out, and then another 2 weeks to find out what exactly those violations were, which are VERY common "violations" within the entire community. Board meetings are held to address issues and concerns but ONLY if they meet quorum so if you have any issues, be prepared to wait months on end for simple resolutions that their own manager can't answer. The lack of communication and the lack of urgency shows that this company does not care for those who are paying their fees. Avoid any property being "managed" by this team.

Called them because I had a question regarding a 1 missed payment all the way back to November…read more2024, almost a year ago. So I talked to a girl name Jazzy (don't really know the spelling of her name) but she totally giving me attitude, she made it like I was bothering her with my questions. She has no customer service, no phone etiquette at all! Very defensive how she answers! So maybe next time, to that person I talked to, if you don't like your job talking to people, find a different job!

My husband and I have been with KFG Properties for years. Melga, (the boss) is a very kind and…read moresweet lady. She was always there to help us out if we had any issues or concerns. This is a very nice family run business. We're no longer with KFG, but we will really miss Melga and the gang. We wish them happiness and success in the years ahead. Much Mahalo, The Weavers

We didn't have a problem with the actual company we had a problem with bey! Shes just so rude and…read moreso inconsiderate and really used the fact she had a lot of power over us as a young couple. She was telling us one thing and telling the landlord another thing. We put in a complaint to the company and bey emailed me back. I don't want to hear from bey I want to hear from who's running this that they got my complain they understand our frustration with her and that they were going to do something about it. I'm reading other reviews and there's a couple on bey alone.. so that should tell you that this company doesn't care how their employees are making a bad name for them.