We called ahead to ask whether we can pickup idlis at their earliest and they assured us that they'll have them ready by 11:30am (listed opening time). We drove 30 minutes, with the kids, reached there at 11:30a, but no one had even opened the truck yet. They drove up a bit later, shocked to find us waiting (though we had just confirmed with them on the phone 30min prior and their listed time is 11:30a), told us they needed some additional time to unpack the food from their car and setup the truck.
Close to noon, they asked us our order again, once again saying it'll just be 5-10 minutes max. At 12:30p, we received our two plates of Idlis. They closed the window so we couldn't even request a status check in between. Thank goodness we had carried snacks with us for the kids. We were curious to try more items on the menu but afraid of the long wait times and inaccurate communication to risk it.
Though the freshness of the Idlis is much appreciated, and the sambhar was tasty, this kind of customer experience makes it nearly impossible for us to return. If they had let us know at 11am that they couldn't serve food before 12-12:30p, we would've planned accordingly.
Additionally, parking isn't easy here. There are 2 food trucks, with 2 spots nearby and 4 further away. The other food truck was open already so it was hard for us to find a spot. read more