Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

Notice all the 5 star ratings. I totally agree. George provides the best service at the best price…read morein the least time. And the used cars he sells are excellent along with a very simple and fast buying experience. Thanks George!

George is an honest business owner. Fair pricing and does not add on extra stuff that is not…read moreneeded. He is my go-to person for auto.

These guys (& gals) have taken care of our Model Y and now Model 3 very well. Tire rotations and…read moreannual inspections.

We took our truck in because a tire was not holding pressure. Supposedly they took the tire off and…read morefound it had a leaky valve stem which they said they fixed. We were traveling and left town the next day. The tire still lost pressure and we had to find another place to fix the problem in Ohio, after 2 more stops for air. They did say we had a bad tie rod and replaced that for $200 OVER the quoted estimate.

We had a positive experience purchasing a used car from this dealer. We were able to purchase it…read morethe next day after seeing it and walking out on the first price they gave us. After making the price a bit better, we made a swift purchase, everything was easy, and they were very nice. Thank you Dover Honda for the new Jeep!

Service department (claimed to) have performed an unasked-for "multi-point inspection" while my…read moreRidgeline was in for a battery replacement, and, I was informed, my rear brakes and rotors were in dire need of immediate replacement at a cost of $778.31. Instead of authorizing that repair I returned to Kittery AutoWorks, the shop that had performed exactly that service 6,000 miles ago (for $200 less) and asked them to inspect the brake system to see whether there was some mechanical flaw that could cause the pads to wear out so quickly. The result? As I suspected, pads and rotors are in perfect condition, "barely worn, nothing needs work". This makes the second, and final bad experience with this dealer's service department, and I will certainly never go there again for either service, nor for the purchase of a new car: if incompetents and crooks are tolerated in the mechanics' bays and behind the service desk, there are likely similar types to be found on the showroom floor.

This was possibly the best car buying experience of my life. My son totalled his car and needed a…read morenew one fast. After doing a lot of online research, he found the used car he wanted at Cupples. He called and talked to Ross who held the car aside until we could get there the next day. The car itself was a great value and in excellent shape for the money despite a worldwide shortage of cars and used cars right now. Ross stayed late beyond closing to give us a chance to test drive the car and then got us competitive financing, temp plates and everything my son needed to drive it off the lot that night (we arrived at 4:30pm and were on the road by 7pm). He also gave us a 3 month bumper to bumper warranty on this used car at no additional cost. I would highly recommend buying a used car from Cupples. He made a stressful time for us a lot easier.

I can only give three stars, because I did not purchase the vehicle. However, the owner was spot…read moreon: He is honest about his vehicles, and told me the truth. So, I will recommend them, but because I did not purchase, I must give three stars.

Jay and his crew at Hero are totally honest and fair! I've never had a mechanic shop where I felt…read moretotally comfortable and trusting until I met these guys! I never feel the need to question their estimates because I know they are up front. They don't put their "thumb on the scale". I would recommend Hero to anyone! Even though I'm now living about 40 minutes away, I'll still bring my car to Hero for all of its needs.

Great service, honest and trustworthy. I highly recommend Jay and his team. He has always explained…read morewhat the problem is and how he will fix it. None of the hogwash upselling that I have experienced at auto dealership shops.

Friendly atmosphere, good guys to deal with, I have had a couple of great experiences with…read moreintervals imports. Thanks again

Standoffish and rude. I'm totally fine that he didn't want to work a deal on a car that's been…read moresitting around collecting lot rot for over a month, it was the attitude that was souring. I have enough $ to pay the asking price, but with the bumper having a gaping hole, zip tied and the headlight bracket most assuredly broken I made a reasonable offer to buy immediately. Most people try and work a deal, which I guess is insulting unless it's on their end. It was totally fine that it wasn't accepted, and I left my # in case there was a change of heart but the communication was not very customer friendly, and neither was the follow up phone call. During a pandemic when most smaller businesses are extremely slow, I am fortunate enough to be in a position to shop. No worries my friend, there are plenty of used car dealerships and I have plenty of time to feel like an appreciated buyer.

Do not buy a car from here, ESPECIALLY if you are dealing with an incompetent sales person named…read moreHeather. I purchased a car here in 2025, I live in California and I bought this car out of state and had it shipped to me. When I originally called and explained all of this, Heather told me that she's going to be very thorough and as transparent as possible with the condition of the car. She sent me a couple of videos that weren't that great of quality and when I asked for follow up pictures on certain things wrong with the car she assured me it was no big deal and sent me blurry photos to make it look like there was nothing there. I wanted a very specific car and there were very few available in the country at the time which is why I went with this dealership and ended up purchasing the car and shipping it to California. During this whole process, Heather told me that I needed every single paper notarized since I am out of state so I made an appointment at a notary and was about to pay $15 per signature (there were lots of forms so it would have cost me hundreds of dollars). A few days later the finance department called me and asked me why I haven't sent back the papers yet and I had to let them know that it's because I was waiting for my notary appointment. Gail was very surprised to hear that and said that I don't need to have any of the forms notarized... I am very grateful for that call because she saved me a ton of time and money. Heather then told me that I needed to put a $500 deposit in order to reserve the car which would go towards the final cost of what I'm paying for the vehicle. When I receive the paperwork I noticed that the $500 deposit was not applied anywhere. When I asked about it, Heather tried to tell me that I did not make any deposit and they were holding the car for me as a courtesy... Luckily I had the receipt and sent it to her, that is when she refunded me my $500 and didn't even apologize for the error. Unfortunately, it doesn't end there. When I got the car there were a lot of dents, marks, and scratches on the car that were not disclosed to me prior to purchase. On top of that, Heather sold me a car with failing tires that had chunks of the tires missing... I expressed my concern with the fact that they were trying to sell me a car with tire tread that was bordering on "yellow" (which is not a safe standard for tires) and asked if it's possible to get replacement tires, Heather assured me that even though they are on the low end of the "green" for tire tread, they are still acceptable to drive and will last me over 10,000 miles. A tire specialist in San Francisco told me these tires were failing, not wearing down since it's abnormal for chunks of tires to just fall off the tire. In the end, it sounds like Heather was just taking advantage of the fact that I am an out of state customer who wouldn't be able to see the car in person before purchasing. Very disappointing and shows how untrustworthy she is. Avoid if you can!

The worst management and service dept. They do not stand by the warranty or cars. Do NOT recommend…read more They are awful customer service.