Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

Notice all the 5 star ratings. I totally agree. George provides the best service at the best price…read morein the least time. And the used cars he sells are excellent along with a very simple and fast buying experience. Thanks George!

George is an honest business owner. Fair pricing and does not add on extra stuff that is not…read moreneeded. He is my go-to person for auto.

These guys (& gals) have taken care of our Model Y and now Model 3 very well. Tire rotations and…read moreannual inspections.

my car wouldn't start so i had to towed to this place. i call in tell them im bringing it in, they…read moresay that's fine ( never disclosed if they even LOOKED at it it would be a labor fee) so they call me tell me theres a million throngs wrong with it including a oil leak ( it's the dead of winter) if there was a oil leak it old be all over my garage and in the snow in my driveway so clearly a lie to get money out of you. went to pick it up & they said A HALF HOUR OF LABOR IS $95!!!! i said im not paying that (they didn't even touch the car just looked at it) my in law go it waived for me but this place actually sucks and they don't disclose things up front. go to sals down the road not this place

We had a positive experience purchasing a used car from this dealer. We were able to purchase it…read morethe next day after seeing it and walking out on the first price they gave us. After making the price a bit better, we made a swift purchase, everything was easy, and they were very nice. Thank you Dover Honda for the new Jeep!

Service department (claimed to) have performed an unasked-for "multi-point inspection" while my…read moreRidgeline was in for a battery replacement, and, I was informed, my rear brakes and rotors were in dire need of immediate replacement at a cost of $778.31. Instead of authorizing that repair I returned to Kittery AutoWorks, the shop that had performed exactly that service 6,000 miles ago (for $200 less) and asked them to inspect the brake system to see whether there was some mechanical flaw that could cause the pads to wear out so quickly. The result? As I suspected, pads and rotors are in perfect condition, "barely worn, nothing needs work". This makes the second, and final bad experience with this dealer's service department, and I will certainly never go there again for either service, nor for the purchase of a new car: if incompetents and crooks are tolerated in the mechanics' bays and behind the service desk, there are likely similar types to be found on the showroom floor.

I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.

Recently I was on AutoTrader.com looking for a specific model used car with low mileage. I found…read morethe perfect vehicle listed for sale with Cupples Car Company. I have never purchased a used vehicle online much less from a dealer 1,500 miles away from me. This meant I would not be able to see the car in person nor test drive it. For me I would be placing complete trust in the dealer. As we all know, used car dealers usually have a poor reputation but Cupples Car Company is definitely the exception to that rule. Ross Cupples, the owner, is wonderful to deal with. Ross is honest, professional and knowledgeable. You can immediately tell that Ross is a man with integrity who cares about his customers and wants them to be happy. Ross is hands down the best car dealer I have ever dealt with (new or used). Ross is not a high pressure salesman and made the entire buying process enjoyable. Since I was not close by I communicated with Ross mostly through email and, even though I'm sure he was busy with other customers, he would took the time to email me back very promptly and address any questions or concerns I had. Ross was very helpful every step of the way which meant so much to me given my distance from the dealership. I placed my trust in Ross and was not disappointed. I would highly recommend Ross Cupples and his dealership if you're in the market for a used car. I wouldn't hesitate to buy a vehicle again from Ross. Thank you Ross for everything!

Heroes does a great job at a great price. They are honest about the work you need done and get it…read moredone quickly. As someone who doesn't know a lot about cars I have always found taking my car in intimidating. Everyone there is great to work with & educated me on my car. If you need anything, ask for Paul - he's fantastic. Great place, highly recommended.

Jay and his crew at Hero are totally honest and fair! I've never had a mechanic shop where I felt…read moretotally comfortable and trusting until I met these guys! I never feel the need to question their estimates because I know they are up front. They don't put their "thumb on the scale". I would recommend Hero to anyone! Even though I'm now living about 40 minutes away, I'll still bring my car to Hero for all of its needs.

Standoffish and rude. I'm totally fine that he didn't want to work a deal on a car that's been…read moresitting around collecting lot rot for over a month, it was the attitude that was souring. I have enough $ to pay the asking price, but with the bumper having a gaping hole, zip tied and the headlight bracket most assuredly broken I made a reasonable offer to buy immediately. Most people try and work a deal, which I guess is insulting unless it's on their end. It was totally fine that it wasn't accepted, and I left my # in case there was a change of heart but the communication was not very customer friendly, and neither was the follow up phone call. During a pandemic when most smaller businesses are extremely slow, I am fortunate enough to be in a position to shop. No worries my friend, there are plenty of used car dealerships and I have plenty of time to feel like an appreciated buyer.

Found a truck, everything seemed good, was told it ran good. Set up a time for test drive no one…read moreshowed, emailed again its been over a month and still nothing. Not to add there was a front axel in the bed and way more rust than in photos. Do NOT recommend.

I reached out to Portland Volvo online about a used vehicle they had for sale. John was very prompt…read morein responding and was very personable. Ultimately I decided I wasn't interested and John completely understood. Fast forward a few weeks and I emailed John asking if that vehicle was still available. Unfortunately it had been sold but I continued to work with John to ultimately purchase a certified pre-owned Volvo. I found Portland Volvo to be relaxed and not high pressure. They really want you to find the vehicle that's best for you. Because of schedules, my husband and I ultimately worked with John via email for about a week while the car was being detailed, we finalized the deal that Friday, traded in our car and left with a practically new Volvo. We'll be returning for maintenance, enhancements and future upgrades!

The worst management and service dept. They do not stand by the warranty or cars. Do NOT recommend…read more They are awful customer service.