Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

This was possibly the best car buying experience of my life. My son totalled his car and needed a…read morenew one fast. After doing a lot of online research, he found the used car he wanted at Cupples. He called and talked to Ross who held the car aside until we could get there the next day. The car itself was a great value and in excellent shape for the money despite a worldwide shortage of cars and used cars right now. Ross stayed late beyond closing to give us a chance to test drive the car and then got us competitive financing, temp plates and everything my son needed to drive it off the lot that night (we arrived at 4:30pm and were on the road by 7pm). He also gave us a 3 month bumper to bumper warranty on this used car at no additional cost. I would highly recommend buying a used car from Cupples. He made a stressful time for us a lot easier.

I can only give three stars, because I did not purchase the vehicle. However, the owner was spot…read moreon: He is honest about his vehicles, and told me the truth. So, I will recommend them, but because I did not purchase, I must give three stars.

Sales staff was great. Found the car I wanted on their website, called in the morning to make an…read moreappointment to see and drive it. Drove in slightly late for our appointment (road construction delays) but they had the car out front and running. A quick nod that I have the same car already and wanted a second and was familiar with it's operation and function, they scanned my driver's license and sent me off on my own to test drive. Was great not to have a salesman making conversation while you are really trying to listen and feel the car running. Within two hours they had all my paperwork completed, financed, and my insurance binder was complete and they printed cards for me to put in the car to go. While processing paperwork they realized we had two of our dogs with us. They welcomed them inside, filled a water bowl for them and everyone came by to get a fluff. This was such a smooth transaction. I wish I lived closer to take advantage of their sevice options. Regardless of the distance, they assured us that we were welcome to come in anytime and they offer free loaners if necessary. Will definately keep this in mind. Thanks to Travis and Joe for an easy and seemless transaction.

Out of state buyer Beware!! Do not place deposit before seeing vehicle. Devastated to find out…read moreafter sale how crooked the body of my brand new F150 - some panels huge gaps others paper tight. Instead of celebrating a brand new car I'm miserable. A week old started Ford warranty repair, will take months, hammering adjusting fixing repainting - filed for Buy Back, refused. Stuck with reject truck from Macdonald Motors. Save yourself, avoid. My heart is broken, truck going to shop hours away so much inconvenience and anguish. I just wanted a new truck not a nightmare. If I saw these errors, which are obvious, I never would have bought this truck. Be careful of their online offers. Good luck.

I've had nothing but a great experience here at Profile. I scrolled back through the angry stars to…read moresee what upset them. I hope that those experiences are in the rearview mirror. Maybe it was just a bad group, all businesses have them at times. I bought a 2025 Forrester and have had outstanding service from them. When I needed a rental, they drive to come get me. I didn't have to try and figure out how to get there to pick it up. Their mechanics are thorough and the service department crew are really great.

Always the best experience. The staff work together as a team and make their customers feel welcomeread more

Cody Fortier Sales Consultant at Goodwin Chevrolet Buick is the best!…read more Actually everyone bent over backwards to help me get my 2008 Buick LaCrosse! Kudos to Cody Fortier! Tell Cody I sent you and I'm positive he'll do whatever he can to get you the Vehicle of your dreams! He made alt dreams come through! Thank You Cody Fortier

Waited over 6 hours for a 2 - 3 hour warranty service. Had to keep asking for an update. Did not…read moreprovide alternate transportation or accommodation as required in the warranty.

We were traveling through the area and our truck needed an oil change. Berlin City was very…read moreconvenient but we were leery due to all the negative reviews. I'm glad we decided to give them a try. Our appointment was scheduled for the same day we called and everything went smoothly. The shop employees were polite and efficient. We walked around the car lots while we were waiting. A salesman (I don't remember his name) approached and was very helpful even after we told him that we were from Ohio and definitely wouldn't be purchasing a new vehicle in New Hampshire. We were just looking for future reference. Overall, it was a positive experience and we would purchase a vehicle from them if we lived in the area.

The past 12 years or so I have been buying from Berlin City. I have had my vehicle service at…read moreBerlin City. The last time they replaced the fuel filters they tightened the filter so tight that it could not be removed without damaging it. The repair cost over $1,300. I sent a message to Berlin City that they should pay for the repair since the caused it. It was repaired and replaced at Orange Coast Chrysler Dodge in Costa Mesa, CA. They did a great job. Berlin city never contacted me to say whether they would pay for it or not. This service is unacceptable and we will not be any vehicles from Berlin City in the future. I teach a class on customer service. Berlin City will be included in our case studies. "What not to do."

Had My truck towed and serviced here! They diagnosed a problem the previous mechanic could not very…read morequickly The work and communication were fantastic!

The worst service department! Heidi way over charged me and…read morewould not even fix it! Attitude! $84.50 nail in tire removal NO one charges that And purchased it from them And I was going to buy another vehicle from them, never again Absolutely no communication to me on any price changes especially when you have a coupon price for $59.95 that's what I paid before and now it was $102.87 No one charges that I normally $40. She doesn't care if she loses customers, I don't think they care if they loose customers. That's not how Ripley and Fletcher use to be! They say they were lowest in town, I can go to tire warehouse and get it for free free flat repair‍

TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

I had a really great experience buying a Jeep Wrangler in July 2026. This place is so unique in…read morethat it's so small, not a ton of inventory and there was only one, ableit excellent salesperson in the Jeep showroom. There was a hiccup with the vehicle but I was able to be seen next day to verify everything was great. I'd buy here again for sure.

Wow I cant believe I was fucked with out being kissed over $600 dollars for a oil change fuel…read morefilter and plug a tire over 400 in labor and it took maybe an hour what a disgrace