Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.

Recently I was on AutoTrader.com looking for a specific model used car with low mileage. I found…read morethe perfect vehicle listed for sale with Cupples Car Company. I have never purchased a used vehicle online much less from a dealer 1,500 miles away from me. This meant I would not be able to see the car in person nor test drive it. For me I would be placing complete trust in the dealer. As we all know, used car dealers usually have a poor reputation but Cupples Car Company is definitely the exception to that rule. Ross Cupples, the owner, is wonderful to deal with. Ross is honest, professional and knowledgeable. You can immediately tell that Ross is a man with integrity who cares about his customers and wants them to be happy. Ross is hands down the best car dealer I have ever dealt with (new or used). Ross is not a high pressure salesman and made the entire buying process enjoyable. Since I was not close by I communicated with Ross mostly through email and, even though I'm sure he was busy with other customers, he would took the time to email me back very promptly and address any questions or concerns I had. Ross was very helpful every step of the way which meant so much to me given my distance from the dealership. I placed my trust in Ross and was not disappointed. I would highly recommend Ross Cupples and his dealership if you're in the market for a used car. I wouldn't hesitate to buy a vehicle again from Ross. Thank you Ross for everything!

Out of state buyer Beware!! Do not place deposit before seeing vehicle. Devastated to find out…read moreafter sale how crooked the body of my brand new F150 - some panels huge gaps others paper tight. Instead of celebrating a brand new car I'm miserable. A week old started Ford warranty repair, will take months, hammering adjusting fixing repainting - filed for Buy Back, refused. Stuck with reject truck from Macdonald Motors. Save yourself, avoid. My heart is broken, truck going to shop hours away so much inconvenience and anguish. I just wanted a new truck not a nightmare. If I saw these errors, which are obvious, I never would have bought this truck. Be careful of their online offers. Good luck.

Bought an 83k truck, had Chip for a salesman. The sale was great experience in and out no issues…read more at home noticed fender and door alignment issue and chip in paint. Brought back was promised they would deal with Ford fix the truck. No communication I had to call and email. Emailed Chip to ask for help getting my brand-new truck fixed, he never even emailed me back. I was left to run around for estimates for them. After almost a month I went to another Ford dealer who took care of my issues. Been 2 months still haven't heard from anyone there.

Best place to get your fixed if its a subereau! Emily was exceptionally great with customer service…read morein conway ...wont take my car anywhere else ...thank u so much !

Always the best experience. The staff work together as a team and make their customers feel welcomeread more

The best place that's been around the longest in Maine! People that actually care and will help in…read moreanyway they can.

Not overly impressed with this dealership. I'd be very careful of what they promise to offer…read morebecause they will not stand by it. When we purchased our SUV we specifically asked for the dents to be repaired. Lo and behold they went back saying they could not do them. We asked about the extra key to the car.l that they said they had and would find. Lo and behold it will cost us $350 for a new spare key now. We complained about the lane assist not working.m from day 1. We were told the ALL cars had the Goodwins bumper to bumper and it would be covered. Lo and behold it is not.

We were traveling through the area and our truck needed an oil change. Berlin City was very…read moreconvenient but we were leery due to all the negative reviews. I'm glad we decided to give them a try. Our appointment was scheduled for the same day we called and everything went smoothly. The shop employees were polite and efficient. We walked around the car lots while we were waiting. A salesman (I don't remember his name) approached and was very helpful even after we told him that we were from Ohio and definitely wouldn't be purchasing a new vehicle in New Hampshire. We were just looking for future reference. Overall, it was a positive experience and we would purchase a vehicle from them if we lived in the area.

The past 12 years or so I have been buying from Berlin City. I have had my vehicle service at…read moreBerlin City. The last time they replaced the fuel filters they tightened the filter so tight that it could not be removed without damaging it. The repair cost over $1,300. I sent a message to Berlin City that they should pay for the repair since the caused it. It was repaired and replaced at Orange Coast Chrysler Dodge in Costa Mesa, CA. They did a great job. Berlin city never contacted me to say whether they would pay for it or not. This service is unacceptable and we will not be any vehicles from Berlin City in the future. I teach a class on customer service. Berlin City will be included in our case studies. "What not to do."

Had My truck towed and serviced here! They diagnosed a problem the previous mechanic could not very…read morequickly The work and communication were fantastic!

I dropped my car off to have minor body work done. I was promised it would be finished by my return…read morefrom va9 days later. I had to make arrangements for transportation to Portland and take a $75 uber ride back upon my return. When I went to pick up my car the next morning to go to an appointment I found out my car hadn't even moved from the spot it was left. There were no apologies from staff or any further attempts to fix the issue

TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

I had a really great experience buying a Jeep Wrangler in July 2026. This place is so unique in…read morethat it's so small, not a ton of inventory and there was only one, ableit excellent salesperson in the Jeep showroom. There was a hiccup with the vehicle but I was able to be seen next day to verify everything was great. I'd buy here again for sure.

To buy a car they're good. Service dept not so good. They neglect to tell you the whole story and…read morethen blame you for the issue