Where do I begin..
In the fall of 2023 I had found that I was getting air in my cooling system and my antifreeze was running low with no obvious leaks or puddles under my car.
Fast forward to the end of December, I was 100 miles from a motel I was renting in Lincoln. All of a sudden my car wouldn't start, called AAA and they were able to start the car with a jump but saw the battery wasn't charging. Long story short, my drive belt had snapped, so my alternator wasn't turning, thus no charge to battery.
I had the car towed to Arnold's, which was across the corner from the motel room I staying at.
They told me the AC compressor had seized, which had caused the belt to snap. So far so good..
HOWEVER, they also claimed that my radiator was bad (they said it had a hole). So they replaced the compressor and the radiator, put on a new belt, charging me a little over $1000.
I picked up the car and quickly noticed it had no heat. I checked the anti-freeze and saw that it was low again. I ALSO noticed they had forgotten to secure the engine cover ( a plastic cover that is secured by four bolts ).
Called them and told them about the cover, they said bring it in they'll take care of it. After telling them about the coolant leaking still, the owner, (John is his name I believe), said it might be the heater core, they'd have to do a pressure test to find out.
So they HADN'T even done a pressure test, and just replaced the radiator on a GUESS? When I raised the strong possibility that the radiator hadn't needed to be replaced, the woman at the window (her name is Stacey) practically shouted "DON'T EVEN GO THERE!!!".
John pretty much told her to shut-up. He said that I'd have to drop the car off for an indeterminate period of time for them to "diagnose" the problem, I declined since I was scheduled to leave the next day for a trip to Canada.
A few days after arriving at my cousin's in Canada, he took a look at the engine and quickly noticed coolant was seeping out of a hose connecting a water pipe to one of the heater hoses. The clamp was missing (later found that it had loosened and slipped down the hose)..
We picked up a new clamp, put in some more anti-freeze, and VOILA, no more loss of anti-freeze.
So Arnold's charged me for a radiator I didn't need and did NOT fix the actual problem.
If the story ended there I might not have even written this review.
BUT NO, there's more.
Remember I said they put in a new AC compressor? Once the summer came along I realized the AC wasn't working. I was out of the area until this month, but figured yep, they must have screwed up THAT job too.
I called them, and they said ok, bring the car by they'd take a look. I got there and after providing my registration they said I'd have to find the receipt because all their records were "in the attic".
Luckily I had the receipt in the glove box, they then had some guy look at it. He found that there was Freon in the system but the compressor wasn't turning on.
So I had to schedule a day they could diagnose the problem. Went there that day and waited for them to find the problem. They had said they had to connect a tester to the system to find out if the compressor was getting a signal to turn on.
It turned out to be the damn FUSE! Apparently when the compressor had seized the fuse had blown, which they neglected to check after they put in the compressor.
STILL, if the story ended there that would have been the end of it.
HOWEVER there is MORE!
I had to get some estimates on a power steering line that was leaking ( which wasn't leaking before they did their "work" back in January, but I can't prove they had damaged it)..
I walked in and asked if they could give me an estimate on the job.
Stacey, the woman at the window I had mentioned earlier, said "for you, 500 dollars". She said that she thought I had been a "jerk" last time I was there. I probably SHOULD have been a bit of a "jerk" but had bitten my tongue and was quite polite with everyone there.
I replied, "You know, I haven't left a review for this place yet, but I think I will". She gave me a double thumbs up and said "go right ahead!".
The other woman there (Cindy) told her to tone it down, and jotted down a quick estimate. If it wasn't for the fact they took the time to fix what they missed (the AC fuse) when I brought the car in, and the fact that Cindy appeared to be a much more reasonable person than Stacey, I would have only given them one star instead of two.
On the other hand, I have never in my life seen such an unprofessional, unpleasant, rude, and hostile "customer service rep" when it comes to Stacey. There's more I could write but I'd run out of room in the review.
So here you go Stacey, here's the review you encouraged me to write. read more