We were looking for a new shop. The Bethlehem Chat highly recommended this shop! I was hoping to build a life-long relationship.
We called a month ago and made an appointment to drop our 1st vehicle off.
On the line making the appointment I explained that I had 5 vehicles I would like checked out.
So he stated to bring the Truck in first.
We dropped off the truck. (While on the phone I explained the vehicle needs to be jump started, that the fan goes, and that it needed an inspection).
The truck was there for a week. We called to pick it up and were told it was ready.
Spent $324 for ThermoStat housing, Temp Sensor and labor.
Sent my daughter to pick the car up.
She was told that it needed a new battery and it would not pass inspection until it had one.
That she would have to jump start it if it didn't start.
My husband called and was told to call in the am.
I called and I was told that I had WAY too many people handling the car.
Meanwhile, multiple people had no clue and we were told it was missed.
I was also told we don't even know who the Crosstrek is.
He was very off-putting.
From one local business to another, this was an awlful experience and it wasn't cared about. I was told I'd come pick up the car after I felt belittled..
and he goes. " Good, thats fine by me, I don't care.".
I care very much about my clients, or customers. I just thought that with such high reviews, we would find a place to take care of our family cars for years. ( we wanted local). read more