Sat outside with my kids for 15minutes receptionist just sitting there doing her best to ignore us…read more Look if you're busy, that's fine, say that you're overwhelmed or a private practice or whatever. Don't just ignore people and be rude.

I simply cannot say enough good things about how FANTASTIC Dr. Dawson is!!! I have been a patient…read morefor probably 10+ years at this point for both glasses and contacts, starting when I was a kid and now into adulthood. She is personable, thorough, and professional. The most important part: NO AIR PUFF!!! But seriously, the new office is beautiful and there's a great selection of frames. Focus will match prices for 1-800-contacts and most other places. Seriously, Dr. Dawson is THE BEST and if you've made it this far in the review without scheduling your appointment yet, you need to get on the phone right now!!

My daughters and I have been going there for 4 years now and so glad to have them in town…read more Great ideas how to deal with dry eyes. Dr Chase and staff are all very friendly. My daughters and I have been going there for 4 years now and so glad to have them in town. It's nice that they're a family owned business. They now have inexpensive frames WITH lenses for very discounted price. Great idea for anyone and perfect for kids glasses.

I highly recommend Eyes on Wheaton. As a first-time client I was impressed with Dr. Chase Smith's…read moregentle demeanor, expertise and professionalism. Their equipment as far I could tell is state-of-the-art. Other staff member were obviously well-trained and exhibited a high level of customer service. Additionally no one tried to sell me a more expensive eyeglass purchase option. I will return again and again to this establishment.

I really like it cuz its usually not that busy and you can get help right away. Plus I've bent my…read moreglasses several times and they always straighten them out for free. Plus they're always nice about it!!!

Dominic was very helpful, honest and upbeat. This was the 2nd store I was in and it's not even…read moreclose to how I was treated in the 1st one. His staff was just as nice as he was Erica was helpful and thorough. I appreciate this location and will drive the extra 45 minutes for the great service.

Management salesman Dominic the eye doctor is great the salesman was a better example felt like I…read morewas working with a car salesman, pearl vision or better sold me glasses they knew don't fit and they can't order spent a lot of $ and still had to go somewhere else if the manager says he wears glasses and doesn't have them on when they mark your pupils common sense not so common these days. Randy was honest and upfront if you want to feel like your dealing with a car or vacuum salesman go to Dominic if you don't want to get ripped off go somewhere else how they have 3.1 stars is beyond me?

Best prescription ever! Asked Dr. Mulder (jokingly) if he could improve my pickleball game and it…read moreactually did! I see clearer than I have in years.

First rate eyecare business with exceptional staff. MDs are professional and meticulous with…read morepatient care. Dr. Patel is thorough and listens to patient needs as she examined me and my daughter. Dr. Mulder saw my 81 yo father who doesn't speak English, but with me acting as translator and Dr. Mulder's patience and eagerness to help my father get the best Rx, nothing is impossible. Stacey manages the front office and she's fantastic...from keeping everything organized to handling patient issues / questions. My contact lenses are on backorder. (Sad, but what can you do?) Stacey ran some options by me (substitute lenses) in case my order is further delayed. Maybe the substitute lenses don't work out, but I'm just stunned she offered a work around because I really didn't expect anything. This eyecare is tops in customer satisfaction.

Worst alleged customer experience ever. I have been calling the store several times a day for four…read moredays and all I get is a recording that says I will get a call back within 48 hours. That started 96 hours ago. Their corporate phone line and chat completely suck.

After a bad situation at the Lenscrafters in Fox Valley Mall, I returned here to see what they…read morecould do, since Wheaton is my normal store. My eye frame arm had snapped in half during an adjustment by their store personnel, and the mgr at Fox Valley said I had to buy a new pair of glasses, but needed my eye exam done again, since it had been 2 years. She did not offer to replace the frame and all they did was place a plastic piece over the 2 piece arm, which wobbled on my head, and really made it difficult to wear the glasses. I had one backup pair but it was a previous prescription that is a little strong. I took some packing tape and wrapped the arm to make it stronger, but still difficult to wear. We were going out of the country in a week, so I was panicked. No need to worry! Wheaton got me in the next day for an exam with Dr. Losurdo (who is amazing), helped me choose new eyeglasses, and gave me a great discount, free warranty, plus filled my complicated progressive prescription within 4 days (had it rush filled by mgr). The store mgr at Wheaton said that they should have replaced the frame at Fox Valley, since they broke it, without any disclaimer that it was my problem, but whatever. I will never go back to Fox Valley. The vibe is totally different at the Wheaton location where they actually want to help you. I love the Wheaton location.

the eye doctor who works here is so beyond rude and never has any sense of emotion whatsoever it…read moreseems. every time i go in if she is there she looks like she hates her job. mind you, she does front desk work as well it seems but clearly doesn't do it well. her attitude and the experience i have had alone each time with her specifically have made me not want to return to pearle. you are a horrible representation of the company and you shouldn't be working here to be honest with you.

The Dr.was talking to me like I don't understand English , She was using her gestures to refer back…read moreto me to a diabetic doctor or an eye doctor she was actually pointing at her arm to see a diabetic top that draws the blood from your arm and the eye doctor that examines your eyes . What brings you here , and I actually came in for a regular checkup and I stated that on my form am I going to see them again no way. No wonder the rating was two star rating I gave them a one star rating.

I had the best experience with Dr. Maria Pappas and the staff at Target optical. It was my first…read moretime there and I was trying a new place to use my benefits before the end of the year! Dr. Pappas was very thorough and patient as she explained the photos of my eyes and the changes and the whys!!! The front desk rep...I think Sarah was so warm and welcoming. She helped me pick great glasses and was just overall nice to interact with. I encourage you'll to go experience this for yourself

My wife & son got new glasses and I got bifocal contacts. My wife usually has a lot of difficulty…read moregetting her bifocals just right, and this was no exception. Dr Pappas & the opticians redid her lenses and my wife is very pleased with them. Dr Pappas also got my bifocal contacts right the first time. They were very helpful, great to work with and spent a great deal of time making sure we were happy.

Horrible customer service. After 3 weeks of waiting, with no communication from this office,…read more finally received the (very expensive, paid if full) new lenses and frames. It took having to go in person and insist on receiving lenses that had arrived at this office within 10 days of the exam. I called and confirmed they arrived and were going to be cut that day, didn't happen! Total lack of communication....

I had to pick a new eye doctor with my new vision plan at my job, so I just went down the list of…read morethe providers. The first one didn't answer, so I called the second one - Dr. May's office. The staff is all very friendly, and I was so satisfied with their work and professionalism that I recommended them to 2 or 3 other people from my office to go there. They weren't pushy on trying to sell the most expensive frames or anything like that. They even made it a point to call me when they had coupons for the contacts that I wear - I think they saved me like $40 bucks from what I paid at my old eye doctor. Kudos! You can really SEE the difference between them and others! (I know that was a horrible, cheesy joke.)

Dr Beasley is amazing. Very attentive and truly cares about her patients. I highly recommend Dr…read moreBeasley.

I've been wearing glasses since 1974. I don't know how I ended up at Rosin Eyecare to look for…read moreglasses, but I'm so glad I did. Rick helped me on my first visit and I found his knowledge and help to be a game changer. I've gone to Rosin (and Rick) for my last 4 or 5 visits. Planning on going again this week:)