First time at Kabab Way and I'm rating them with 3 stars only. Please read on if you wanna know why...
Let me start with the pros...
Food:
I ordered 2 ala carte beef steak kabob. Before I placed it in my cart the ordering page gave me an option to add on a variety of side orders with the cost of each one. I decided why not no? So I added pita bread on 1 order and hummus on the other. Now let's talk about the food... the meat looked and tasted fresh, it was cooked to perfection to my taste that is (medium), the meat was tender, juicy, it's a little pink but no red/blood oozing as you cut or bite into it. The portion was average just like most places 6 pieces/kabob.
Taste:
Now I mentioned how the meat was earlier, couple all of that description with flavor and perfect balance of seasoning. All I can say is that one order was for me and the other is supposed to be my partners'. Let's just say instead of 6 pieces of beef, he's going to get the "happy meal" version of it lol. With 4 pieces of meat. I'm not worried I'm sure the delicious and tastiness of the meat will distract him from noticing the size (at least that's what I'm hoping for lol).
Ambiance:
The restaurant looks and feels clean. It gives off a relax atmosphere. They have an outdoor seating as well, that I imagine can be nice to seat at during sunny but cool weather.
Pricing:
I think the cost of each plate was reasonable. With the portion and taste I think this place is a winner in that category.
Parking:
The restaurant is located in a plaza with 3-4 shops and they share the parking lot (free). They have enough spaces during non-peak hours, but I can imagine how it can be difficult to find parking during peak hours. Don't despair as street parking is available and it's free.
Now you must be wondering all that pros, but why the heck 3 star rating...below are the cons
Customer Experience:
Now here's the deal breaker for me thus my low rating. 1st of all I walked in the lady in the counter greeted me right away, as she said hi to me the phone started ringing and before I could respond to her, she picked up the phone and started talking. I thought to myself an 'excuse me' or 'please give me a moment while I take this call' would be polite.
The call took 4-5 minutes, so I was getting a little antsy because I was there just to pick up my order but was made to wait. I was actually ok with that. After 3 more minutes another staff member came to assist.
1st of all the lady that came to help didn't even say hi. She looked at me and said: "pick up?" I said: "Hi and yes please" (still cheerful, as I was really excited about my food). She then started walking away and turn her head half way and said: "name?" I said my name which I don't think she understood because she then barked at me and said: "what did you order?"
I was still okay at that point, until she started reprimanding me and telling me about my order: she said that they usually do not allow for side orders to be added to ala carte but she did it just this time. Now this TICK ME OFF at this point, 1st and foremost the ordering page provided that option, I did not design that page and how am I supposed to know that your not supposed to be able to do that if the system allowed it. Secondly she lied to me, because when I got home there was no hummus, the pita bread I ordered for one of the ala carte was received,1 but no hummus.
You know that feeling when you've been craving for a certain food and you finally got the food how satisfying and enjoyable that could be... well I got the first part, waiting in anticipation, excited, saliva collecting on the inside of your cheeks - then you get home open your to go box excitedly, just to see that the hummus you've been craving for weeks isn't even there. I was really bummed out and disappointed.
So yeah I wouldn't count on the customer service here. My 1st time experience as a customer really could've been way better. Now would I recommend this place? Taste and pricing wise yes. But if you're particular with how you're treated then I'd say maybe skip it or come armed with enough patience and be prepared to receive unfavorable to mediocre customer service. read more