July 4, 2023 Tuesday visit. Checked in near 2:00 PM. Didn't get her name or descriptors but the girl working the check in counter that time rolled her eyes when we tried to figure out which package to get. There wasn't anybody in front or behind us, did she have somewhere to be? We didn't even take more than 5 minutes and she was annoyed. The next girl that helped close to 4:00 PM has tattoos on the right wrist/forearm covered by a black sleeve. On the way out we asked if I get a free birthday race since my birthday, June 27 Tuesday, was 7 days ago. She said "That's 8 days." We tell her it was last Tuesday so its 7. She curtly says "There's 31 days." Ma'am there's literally 30 days in June? I showed her a calendar and she wouldn't even look, try to do the math or make eye contact. Not until her coworker said "Oh yea thats fine," did she give it to us. Sorry does it come out your paycheck if you give a free birthday race? Homegirl was trying so hard to withhold that birthday race for what? Again we made sure there was no line and they weren't busy. But the ones we interacted with acted so annoyed as if we were asking so much from them. The cars worked and no issues there but $60 isn't worth it when rude staff ruins the vibe read more

I would give it 0 if I could waited over two hours for 1 race with three kids and they kept letting others go ahead of us. Two times adults went ahead in the junior kart section. Waste of time and not worth it. Very unorganized. Would never come back. read more

Was fun but 2 hour wait !! Limited food options. Staff was friendly. This is the second location I've been to.

Had a private party there and the charge was more than it was explained when scheduled. Very unprofessional from their agent Rin. Customer service 0. Wouldn't recommend it to anyone. read more

It's a great weekend event to invite coworkers for. Little competition. Wait and reservation is a challenge but other than that. I highly recommend this place read more

My 2 sons had a birthday party here yesterday. Everything went smooth and the check in was not so busy. I had purchased 2 races and a birthday party room. When everyone started to race, my older son's car broke down at the halfway mark. I didn't think much of it but he seemed pretty sad. After we waited a little bit, we started the second race. The second race is where everything went down hill. My older son had the same car had the other race. By the end of the race, he got 8th place out of 9, and he broke down 4 times. Fun experience, but please check your karts before your customers use them. By the way, he was in kart 6 read more

DON'T GO HERE...Horrible customer service! Ashley and the manager, Danny Tabbaa, are the worst customer service representatives I've ever interacted with and it seems like none of the employees want to work there. Here's what happened on Sat. May 14 at 10:00pm... When my party of 2 arrived, we were told to check in on the computers. While we did, other customers were attended to. After checking in, Ashley ignored us (standing 5 feet away) and instructed 2 other customers, that walked through the door after us, to check in on the computers. She waited for them to complete check in and then served them. After they were done, Ashley told us that they were sold out and only had one opening left for the evening. I then asked to speak to the manager... The manager, Danny Tabbaa arrived and I explained the situation. He then proceeded to tell me that, "I am taking her word over yours." I stated that he was basically calling me a liar then...He said he was "not calling me a liar, but believed her word over mine." This contradictory statement got me frustrated and I asked for Danny's card so I could contact the corporate office. He handed me his card and said, "bye bye" in a very contemptuous manner. Now here's where it got even more bizarre...After we walked out and we're driving away, Danny came out of the establishment, into the parking lot, walking to where we had just exited. I don't know what his intention was, but he's extremely lucky that my buddy and I just drove away and didn't engage his provocation. I've emailed K1s corporate office and have not received an inquiry regarding this matter. I highly recommend everyone to avoid this establishment and take their business elsewhere! read more

After waiting at least 20 to 25 mins to check in, a manager comes out and says the waitvto.race will be 3.1/2 hrs Terrible communication with customers and horrible businees practice. May never go back! read more

We took my son here recently because he LOVES race cars. It was a perfect outing for him, and us! We didn't end up racing, as we were there for him. But he was super into it and is begging to go back already. Our son is 6, but tall at 4'2". Height requirement is 4'0" so keep that in mind if you decide to go. Our son ordered a flatbread pizza from the cafeteria that have and he enjoyed it. I drank a Blue Moon . Service was great and I have no negative feedback. Can't wait to come back! read more

If you get hurt here even though its their gocarts fault prepare for them to totally ghost you! Sign your injury away even if it's mechanical failure on their part they don't give a shit because of the waver I'm assuming. My wife injured her back because a go-cart rear ended her go-cart in the pits. The go-cart lunged forward forcing my wife to get rear ended and thus had to help her out of the K1 in severe pain and went straight to our chiropractor. She had multiple chiropractor treatment and when we emailed K1 to see if they would pick up the cost...NOTHING from them not even a reply to the email I sent! WOW This how you treat your customers when it YOUR GOCARTS FAULT! Be aware this place doesn't care about you just your money!!! I will never come to K1 and let everyone that mentions K1 know my story!! I WISH I COULD GIVE NEGATIVE STARTS!! read more

Great fun thrills even for us adults :) took my college age kids for a fun night out and we all really enjoyed it! Everything from playing the various arcade games while waiting to doing the races.. the staff was great read more

The worst customer service, we checked in on Wednesday at the front with a lady who really looked like she could care less. We had paid for the race online and still had to purchase an "annual license". She gave us no directions after so we asked another guy on where we should go and he said to wait for our name to be called. After waiting for 40 minutes we still didn't hear our names so I went back up to the lady and asked how much longer we had to wait. She then said we didn't purchase a race and wasn't in the system. Confused I told her we literally checked in 40 minutes ago with her. I guess she realized her mistake and then put us in the system and said we were next. She didn't bother to apologize or to pretend to even care that we wasted 40 minutes just sitting and waiting. read more

K1 Irvine still has horrible customer service. Jane D: don't you think a phone call would be fitting instead of asking us to emails your sales people again? Who runs your operation? You guys have all of our contact information. I will never ever email your company again. From Renae at customer service to all the horrible customer service phone people who can't deal.wirh the public, now you, Jane D. Are asking me to email you again???? Why don't you check with Renae Owens at Irvine. There arw MANY MANY emails. Try that. read more

had a lot of fun racing but the staff acted like they hated their freaking lives. like only one person smiled or seemed like they actually gave a shit lol. kind of rude, very unhappy, like i get it work sucks but also maybe just pretend to care or be happy. still had a good time racing. read more

DECEPTIVE BUSINESS PRACTICE!!! They charge you extra without telling you and add a 3.25% fee for using a credit card. The prices advertised are not accurate. They display prices for people paying with cash (without telling anyone). The staff is also incompetent. We came on a non-busy Sunday and waited close to 50 minutes just to check in. It should not take 50+ minutes to check in a customer on both cash registers. We have been here for close to 2 hours now on a non-busy day and have yet to race. Thanks for wasting my Sunday read more

Been coming here for a years now, I bring my kids to have fun. This time they tried to over charge me and they got cut, then my kids start racing and every 5 seconds they would stop the cars due to mechanical issues and would swap the cars. Finally my son got stuck with a car that would crash to the side, as soon as he spoke up the manager went nuts on him, screaming drive or get out !!!!! Since she was a kid I did not say anything got my kids and left. IF YOU HAVE KIDS IT IS UNHEALTHY to expose them to this type of aggression. read more

Came here at 9:20pm and Ashley told me that we have to wait for one hour so we stayed and waited. After 80minutes I went to ask when is our race and they told me it takes another 45minutes... So we can wait till 11:30pm and they are closing at 12 read more

Horrible service. Was told it was first come first serve, came and was told there was a private party and to come back at 3pm, wasn't even allowed to come in the building. They said they wouldn't take a reservation at 3pm since it was first come first serve. Came back at 3pm and was told they booked another private party even though they told us they don't take reservations. Place is a joke. Won't be back and won't suggest it. Usually tell friends that visit the area to check it out but not anymore. read more

Don't waist your time or money. Terrible customer service. As a first-time visitor, they ask you to register, which is fine. Then, they tell you it's a 25-30 wait to race. Thirty minutes later they tell you another 30 minutes, and they keep you there for another two hours. Finally (two hours later), they will for the first time tell you that you are actually registered for another track, and to race on the main track it's another two hour wait. Their reasoning: "parties are our priority". None of this is explained at the beginning. When we arrived no one there and there were no lines, as we waited lines got bigger. So, everything about how they handle customers is appalling, and how they train staff is inadequate. read more

Extremely long wait times, rude staff, kept delaying our race. At first it was 2 hours and we came back for them to delay us an hour. After that hour, they proceeded to say wait another 45 minutes. Unbelievable! read more

1. There's no screen so it's hard to tell when you're up and very easy to miss a race. They say your name once over the loudspeaker and it's very easy to miss. Half the time I was going up and being like "did you call my name?" Also, I have no idea how someone who is deaf or hard of hearing knows when it's their turn. The screen should show the next 3 groups and an ETA so you can be sure to be ready when it's your turn. Having a mobile app with push notifications isn't a bad idea either. 2. I went when it was empty and it still took a few hours for 3 races. Races are only like 8 minutes. They need to do a better job of loading two standby groups at a time while the race is going so that the track is never empty. Lots of the time, the track has no one on it. 3. All cars need to be the same speed as the other cars in a race. It's fine to have advanced races or standard races but the two shouldn't mix. One of the issues is that small kids are going to zip around while an adult is going to go slower. Also, apparently some cars are set to go slower based on driver skill level which just creates more accidents. You've got 8-14 year old "advanced" boys who don't care about safety crash into you trying to pass. Then, they blame it on you even though they caused the accident. If your weight was tied to your membership and thus your car, K1 could do a really good job of ensuring identical acceleration and top speed between cars regardless of driver. 4. Customer service for the food is meh. I ordered a drink and food but wasn't given my drink while I waited for the food. It was just pretzel bites but it took a while. I ate them fast so I didn't miss my next race. Not trying to bash the place, but I do see room for improvement. I can't imagine going when it's busy if this is the level of service I got when almost no one was there. By the end of the third race I was really ready to get out of there. read more

My main complaint with this place is with the party planning, getting someone to answer the phone, or getting a call back. I think we were on hold for over an hour to book an event. They gave us a direct line to someone who could help with the details of a party so I thought the rest would run smoothly. That person did not return phone messages and sadly the details on our party invite were all wrong because I never got a call back. I was told that all that info would be in my confirmation: it was. The confirmation I got the day before the party. Also the waiver didn't link for some of the guests. Pretty frustrating experience to be honest. read more

Beware of 3.25% hidden non-cash fee you never know till look at your check. It's ridiculous and insulting. Used to be a loyal customer for 10 years. read more

This place is horrible just change your hours they close at 9pm. They won't attend you after 9pm even though the hours are till 10pm. read more

K1 Speed Irvine - Amusement Parks Near Me - Irvine, California

Super friendly! Had a great time with all of my friends for her birthday. Will definitely be coming back again :)

We rented out K1 for a big company outing and had so much fun! Mariah, Adrian, and Justin took great care of us, ensuring everyone had a blast and raced safely! Would highly recommend for any teams looking for a fun way to bond and try something different. read more

I left a review previously because I brought my kids to race on a Saturday afternoon and they weren't running junior carts that day with no warning or notice on their site. One week later I decided to call ahead this time. Their phone number is an endless loop of recordings with no option to talk to anyone. I called corporate, finally got a number that rang, but no one picked up. I guess I can't take my kids here. read more

There may be a wait to ride, but they have plenty of seats and a cafe to keep you fed and comfortable. The cafe, the food is good sized! Had to get a box to take it home. This was our first time going. I wished they had explained things a little clearer when it was time to drive. We opted for the membership cuz you get a head sock and little perks. So if you're on the fence, just pay the extra $7 for the membership. It doesn't expire. So if you don't use all the rides that day, it'll credit on your membership. read more

K1 Speed Irvine - Amusement Parks Near Me - Irvine, California

This place is a joke. nobody answers the phone, nobody cares, and the "manager" needs to be sent back to the bottom of the employment ladder. We called to see if they had availability, and nobody answers, we show up and they tell us they are full and cannot take more people, after that 2 people showed up and they took them in, this place sucks, 0 stars read more

Never go here. Not professional at all. 3 of us went Sunday. Told us 5 min wait. Put end up making us 1 hour 20 mins. We were keep told we are in the next race. But that never happened. Asked employees. No one really had any idea. The manager said agin we are in the next. But pushed us back again. I would nevr come here again read more

Came here for a work event and had a good time. It seemed a little pricey but as I didn't foot the bill it's hard to complain about that. It is not for the non competitive. You're basically racing little go karts that go about 40mph around a pretty narrow track. I've never done anything like this so my first race was awful. But you get a sheet analyzing your speed and performance which is helpful. By the second race I had gotten the hang of it. I could see this being good for a bachelor party or something. If you do make it a work event just consider who you're inviting and if they'll be into this kind of thing. read more

Separated 5 person group having 3 in one race and 2 in another. Manger wouldn't even listen to the concern or give us credit for another race. Horrible customer service. read more

The race itself was fun but they have deceptive business practice. Do be on the lookout for mandatory membership fees ($7.95 on top of the race itself) and 3% extra credit card charge that they add on top of your bill. They did not state either of the charges with us and did not have an itemized list of charges prior to the transaction, so there is no easy way of checking the charges before swiping your card. The race itself is fun and what you'd expect from go-karting. Laps are on the shorter side of ones I've been to, about 23-28s per lap for up to 12 laps. read more

Not sure where else you can go kart at this speed but the only thing is that its super pricey. Around $50-60 for 2 races and each one is like 5-10 minutes. read more

Looong wait and the staff on the tracks didn't even pay attention to people bumping others with their Go Karts. I was hit several times and 4 hours later my back still hurts from getting rammed on the left side of my Kart. read more

Newbie kart driver took a lesson with Blayke. K1 opened at 10am this day but the lesson was at 9 which meant I had the track to myself for a pretty good chunk of time. The lesson consisted of 3 driving sessions and a couple of informative tutorials. We did a quick walkthrough, some competitive scenarios and probably around 45 laps in total. Blayke told me what he saw as my biggest strengths and weaknesses and gave good advice on how to approach turn types and how to pass/defend. The lesson was $99 and came with the rentals included. They threw in my annual membership as well. Overall, very fun and encouraging. By the end of the session, I think I improved from about a 30 second pace on my first session to just under 25 seconds on my final lap! Might do another lesson but will definitely be back for monthly races. read more

I booked a coaching session with Matt at this location for my ten year old twins. I think it is a great way to start Motorsports with the right instructions. As a car guy and a Motorsport enthusiast I was so impressed I booked a session for myself. I highly recommend the concept, the instructor, and the location to anyone who wants to get in to the sport and start with the good base. read more

Love this place! Took my son and his friend had a great time playing in the arcade in between races. We finished our k1 experience with lunch that was surprisingly delicious. I will definitely be going back. read more

Excellent support from coach Matt, who is race coach at K1 speed, give lessons to my son, who have passion on racing. Matt is very professional on technique, also develop my son's level of racing skill in a higher level. With support and encouragement by coach Matt, my son will start to do the outdoor karting practice in this month, I strongly believe it will be an exciting journey. read more

This place definitely earned 1 star. We called ahead to inquire into the current wait time and were told that we could "walk right in and race". We arrived about 20 minutes later and ended up waiting 45 minutes just to check in. An employee informed us that an hour wait just to check in was in fact normal. Once we finally got to the check in counter we were then told it would be at least 45 more minutes of a wait. The staff appeared untrained and confused, one group would take about 10-15 minutes to even check in. The whole place appeared to be run very poorly with the staff having little to no training whatsoever. We wasted a massive amount of time at this place. We will definitely not be going back. read more