Hi my name is Jeremy and I was NOT happy with the service I received from this shop.
I took my car in to have it fixed but when I got it back there were more problems with the car than originally,I paid a ton of money to fix what I thought was a simple fix and now the brain of my high-end car is malfunctioning ever increasingly,one day it's the PDC light blinking,next it's the rag top light blinking,the check your engine light is on constantly and my car's interior was left covered in oil, the console had ring scratches on the stickshift ,the floor mats were NEVER covered so I had oil/dirt prints on the floor mats throughout the car.
A year prior to this experience, I took another high end car to have it worked on when I got it back there were dents all over the left rear side exterior paneling,this happened because my car was parked on the lot on a slope next to another car and when the owner of the other car opened there door,that door flung open fast and dented my door,Dr.K said it never happened there but I know it did because I am one of those guys that loves his car and washes it after every drive at the end of the day, and I drove it only on the weekends, so if there was a dent there prior to taking it in to be fixed I would have noticed it while washing it the day before I too it to Dr K's shop, it he denies that it happened at the shop.
In this case, they took apart the car to replace the alternator and never reprogrammed the car's brain and possibly didn't do a good job putting everything back together with care,so now my car is reading"increased immition" which means the oxygen sensors in the car are no longer working,possibly due to poor workmanship or oversight.
I took the car in to drain the tank paid $280, that didn't work then I was told to bring the car back for them to check it again, the second time i had to change the fuel pump and screen,that didn't work then I was told it was the alternator, paid for all the extra work, the "alternator" new fuel pump and screen and two months later my $90,000 car is still not fixed properly.
Tried calling them to address the problem with no satisfactory results.
Later on I found another person who had the same problem,not exactly the same mechanical problems that I had but they told me that they took a car in for service and when they got there car back it was worse than before.
This shop is all about turn over time,making money,even if the car is not fixed properly, they'll tell you it's something else every time....no diagnostic tests,just guessing.
The dealer that took his high end car to Dr K's shop told me NEVER to go there again, it's overrated and overpriced.
I like so many other people,when you read a sign that says"European car specialist" you expect more than just a garage,you expect reputation and quality because when these shop see the type of car you drive into there shop they assume that you want your car fixed by a knowledgeable mechanic who specializes in what's above there door, the sign that said "specialize in European cars"and you will pay within reason to have it done right the first time, not fix it a little at a time,charging you for EVERY visit that they missed something or failed to correctly identify and/or do a proper diagnostic tests on the car.
Long story short......never take your high-end car to this shop, it won't be a good experience.
I have only one recourse now and that is to take it to back to BMW to have it properly fixed,at least at the dealership I know if it's not done right they'll have to do it again and again and again till I'm happy with no cost to me and I'm100% sure it's not some aftermarket parts in my car. read more