Came in on the second day of their soft opening on Saturday, the 19th right during the dinner rush! Definitely have things they need to fix before their grand opening but overall, it was a good time.
Tl;dr: for a soft opening, loved it! Food was good, and of course a conveyor belt is always fun! Only down part of the service was a really long wait for our check - we had to ask for it multiple times. Also, it would've been helpful if there was a description if each broth, and the process overall. But will be back!
It wasn't full yet, so we were seated right away. They didn't really explain how it worked so we were looking around for a little bit before a man in a suit (maybe manager?) came by to check on us. Basically, they have a list of broths listed at each table, each priced the same. Then there are 5 colored circles with different price points. Those colors correspond to the colors of the plates that ingredients arrive on, via the conveyor belt. Pretty similar to any other hot pot place: cuts of meat and seafood, noodles, veggies, etc. You order your individual broth with the server, and you take the ingredient plates off the belt as you please. They said they only offer water and sodas "for now," so I'm excited to see what else they will offer
In our party, we ordered the thai (tom yum), pork bone, and kimchi broths. I originally ordered the herbal broth, thinking it would be similar to any other hot pot place that offers an herbal broth. IT'S NOT! It wasn't the milky white looking one, it was red and spicy. I had to ask for the replacement of the pork bone broth. So that's one thing, is they don't have descriptions for any broth. It would be helpful if they had a menu explaining the broths. But the pork bone broth was much better, it was savory but somewhat creamy, too. The other two in my party liked their broths also! Definitely nice to not have to bug a server for food past the broth.
As the night went on, it became packed. Which was super awesome for only their second night of soft opening! But that showed some things they need to work on. We waited a long time for our bill to come. There were only two young servers in uniform, one woman who we assumed was part of management, and manager in a suit. They definitely needed more people. We asked one server for our check, waited a while, then asked another, waited a while, then asked the woman, who helped us after another wait. But also with a soft opening, we already expected they would have their hands full. So I'm giving them the benefit of the doubt for now, but an update might come if this doesn't change a couple months later.
Hope they fix these minor issues and add some more words to their menus! read more