Absolutely the worst customer service possible, I understand having a crappy day and not being in the best mood while working with customers all day HOWEVER the experience I had with the ~60 yr old bald man in the back was unacceptable. Was cussing just to say "bad" words which doesn't bother me but come on really keep it somewhat professional. Then the real problem, I simply wanted to get some screws replaced that are corroded or get an idea of the price. Nope told no you don't need to replace them and just wait until it gets worse before fixing a small problem to solve a bigger one down the road. Legit just looked at it and said it's only corrosion on the screw head, which I'm not sure how you can tell there is not corrosion on the body without removing the screw. Forgetting the fact that once the chemical process starts it doesn't stop and will continue to get worse. I also had to wait so I got to hear also how he interacted with other customers and safe to say it was not great especially the people in front of me who seems new to photography. Would be far better off just going to B&H if you're new or looking for gear. read more

These jokers (K&M c/o Ross Kasovitz, who based on the comments below is apparently the owner) bought a digicam from my eBay photo store, presumably to resell at their brick and mortar store. Then they opened a return, claiming the camera was defective because the screen didn't turn off automatically. This was a simple setting in the menu. I even sent them a screen shot of the manual showing exactly what setting to change. I got an incoherent message from "Manuel" saying they closed the return, but they actually did not and sent it back anyway. You'd think that people who sold cameras professionally would be able to navigate a settings menu, but apparently not. I can only surmise that they are yet another typical unethical New York photo store and returned it as "'defective" because they wanted to save on postage, since in defect returns, eBay makes the seller eat both the original and return shipping. I thought this kind of behavior had gone the way of the dodo when most of these outfits were killed off by the digital revolution, but apparently not. read more

I've been into K&M 3 times now and I'm going to keep going back. I'm a hobbyist/sort of novice - have lugged around my pentax k1000 for over a decade but in the past 2 months I started taking darkroom classes and I am INTO IT. I can't speak in-depth on equipment etc. but for customer service, this place RULES. Gonna shout out a few of the staff if you're lucky enough to come across these young people: **John** went in-depth about features, pros and cons on a few point-n-shoot cameras, but not in a pedantic or super salesy way, he really knew each camera crazy in depth, like I definitely was confident he's actually shot with them and really understands the cameras. I ended up walking away with a great camera that was on sale. **Dolly** super nice and patient with me as I asked a ton of questions about the 4 different types of film I was dropping off, they helped me get out of the store quick. I honestly think they could be a buck or two more expensive as compared to other shops but I'm still going to choose them. Went in on a Thursday, I got emailed gorgeous high res scans on Tuesday. **Armando** (If I recall this persons name correctly, sorry if this is incorrect! Appears Latinx, curly black hair) Was super helpful telling me about different film types and indulged many of my questions about photo processing science. Not gonna lie, I've been to other shops where I either felt like just a number, or where the people working had a holier-than-thou vibe. I'm so glad I found K&M! They are literally helping fuel my recent love for photography and darkroom which gives me a boost of confidence to feel supported by the universe for my new hobby read more

K & M Camera - Coolest guy Peter. He was gracious to allow me to snap him on my new nikon litetouch on kodak gold. I get the sense he knows everything. - Electronics Near Me - New York, New York

The workers were so helpful in fixing my stuck DSLR camera button for free! Conveniently open throughout the weekend too which saved me. They also do camera rentals and price match for purchases, so I will be getting my next mirrorless from this shop! read more

I brought my Mamiya 645 1000s in to have them take a look at the light meter inside my AE prism finder because it seemingly wasn't working. The guy named Don seems to be helpful; I mean, he gave me a free lens cap for my troubles since I lost mine for the camera, but I couldn't care less since ultimately he broke my camera even more while trying to tinker with it to see what the problem was. I mean, he was straight up scratching the connection points with a pocketknife, scratching up the interior metal of my camera... and COME ON, because I'm sure you can clean out the grime and bacteria without having to scratch it off with a knife. That seems odd to me, but I didn't question it in the moment until I looked at my camera later, after I left, and noticed all these scratch marks he made. While he was doing that, which I can appreciate to an extent since he was trying to fix the problem for me for free, however in the process of doing so, he somehow managed to break the shutter in the process of doing so. Now the camera has an issue where the top shutter button is locked in, and every time I wind the film and advance it, it continues to fire shots without stopping before each point where I would then press the shutter myself before winding it to the next frame. I literally have no idea how that could've happened, but it seems like it only occurred because he was being generally pretty rough with my camera. The customer service is godawful because I would keep calling them back, telling them about this issue, and they would tell me that they would contact the connections they have with Mamiya technicians yet would never follow through and would force me to keep calling them over and over. I gave up at this point because I don't trust them with my camera, nor did they seem to know how to solve a simple fix. I'm clearly an idiot because the light meter issue in my AE prism finder only turns on when the shutter dial is set on the red button, which, yeah, I could have figured that out through YouTube. But you would think these people at K&M would know that something super obvious like that, because it wasn't a problem with the camera; it was just me not knowing how to activate this type of prism finder. So this employee did not need to scratch my camera up for no reason and added further damage to my shutter, which is now out of it too. It's just completely unnecessary, and I will not be taking my cameras back there anymore. read more

There are a variety of cameras And there's a camera I wanted to find it right away The staff are so close read more

K & M Camera - Electronics Near Me - New York, New York

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Good, honest people work here but my camera could not be fixed here so they gave me a referral nearby that does handle my camera.

Great shop, real camera people, knowledgeable about the different lens lines and gave me real alternatives. fun neighborhood. Worth the trip read more

I went in to get my film developed and they ended up breaking the film and blamed it on me. Multiple employees saw the worker break my film and ALMOST my camera as well. Everyone didn't admit to being at fault so I'm filmless and memoryless read more

K & M Camera - This is the guy who broke my film!!!!! - Electronics Near Me - New York, New York

I stopped into this place during the holiday weekend looking for last minute products and was graciously surprised with the massive amount of products that they had to offer. It was jam packed with lots of people. Overall though I would say it was a tad bit more pricey than it typically would be. Can't wait to come back to check it out. read more

A great camera store with a HUGE selection of cameras (35 mm film, point and shoot film cameras, video cameras, polaroids, etc). The prices have a decently wide range depending one what type of camera (brand, aesthetic, etc) you're looking for. I was in the market for a new point and shoot camera and the staff was very nice and very patient while I looked around and asked questions. I got a used Minolta camera in excellent and fully functional condition. They made sure I was all set with my new camera, they put in a new battery and offered to put in the film for me. K & M Camera also has a wide variety of films to choose from and I personally think they have the best prices in the city. I will definitely be coming back here for all my camera needs! read more

I was meeting up my GF there right. She was a bit late, so I look around in the store. Then all of a sudden one of the managers I think starts to follow me around the store. Fucking weird and unprofessional and im a white man. Imagine If I wasn't. Also they resell their cameras for ridiculous prices. For example at B and H they sell the canon eon 5d mark 2 for 350. On eBay it's 225-250 in good condition. That's fair right. But these guys or should I say idiots are selling it for 550 or 599. Lol. Anyways I left the store. Maybe I should have stolen something in the end...JK read more

Large selection of used camera gear, although it's very overpriced. Especially Hasselblad gear. The employees are very helpful and very knowledgeable. read more

By far the worst customer experience I've ever had with any company across any type of business in my life. Words can't describe how poorly they communicate and how nonexistent the customer service communication actually is. I dropped a camera off to be repaired over eight months ago and not only have I still not gotten it back, I've called about 15 times and spoken to 10 different Employees over that span, each promising to call me back with updates and not one of them actually updating me on anything. They took my money, my camera has still not been returned to me, and I have absolutely no idea what's going on. Terrible company. read more

Great service and great selection. The employees were very helpful with answering all our questions and finding us the right lenses and equipment needed. Highly recommend this shop read more

Best camera store for all the latest tech photo gear and the best selection of used film cameras and accessories. I've have been doing business with KM for years! read more

Horrible customer service , spent over $400 dollars for film I needed for a job. What was delivered to me was an open chewy box. Contacted them right away and they did nothing but give me a run around to file an insurance claim. It did not phase them at all that fedex isn't handling there packages properly. After arguing with them for an hour I finally got them to open a claim with FedEx only to be told a month later it was denied . They did not reach out to me once with any updates nor did they reimburse me. I doubt they even opened a claim since I never got a claim number. I don't see how it could be denied when the proof is literally in the tracking system. I will be filing a chargeback with me bank. Get your customer service in order k&m. This was unacceptable read more

K & M Camera - Proof of what was delivered to me - Electronics Near Me - New York, New York

COME HEEERE FOR ALL YOUR CAMERA NEEDS! such great service! knew close to nothing coming in but fernando & don were so so kind & helpful. such personal service & a friendly atmosphere. read more

Awful experience buying a tripod from their Amazon store. They required a signature, which is okay, but they also put restrictions on the shipment so I wasn't able to re route. I've never seen ANYONE do this. Then, after only 2 attempts by FedEx, they requested for the item to be shipped back to them. As a result, I'm going to a shoot without a tripod. This company is an absolute nightmare to deal with. Don't even bother. read more

Such a cool little store. Such awesome workers, they are very kind and helpful. The prices are great and they have a very large selection of film and equipment. Must go to if you are anywhere in the area and need any photography items. read more

STAY AWAY. The amount of broken camera equipment that these guys sell is mind blowing. Horrible customer service. You can buy anything they sell here on eBay or FB market for half the cost and it will actually work. These guys are scammers. Tread lightly. read more

amazing customer service! love coming to this place!! can't recommend enough!! staff is always helpful and gives great advice. if you're in the area, check them out!! read more

big mike took great care of me! bought 2 cameras. great selection, showed me all the cameras and let me take my time choosing

Great selection of point and shoot. Fernando was super helpful. And they added some complimentary add ons and were a pleasure to work with. Thanks so much! read more

Excellent service by Big Mike! I was convinced to purchase my first film camera! Thanks yall!!!

I went to K&M seriously intending to buy a used Leica M body, but I left vowing never to return. The man behind the counter was incredibly rude and condescending - when I picked up a camera with my left hand (because I'm left-handed), he scoffed at me and said "obviously you've never used one of these before." He then proceeded to give me the most condescending "lesson" in basic camera functions that I've ever received. On top of that, at one point he refused to take any more cameras out of the case for me to try until I bought something - never mind the fact that at that point I'd only tried maybe two cameras, and this was a potential $3K+ purchase. I'm not exaggerating when I say I've never experienced worse service in any other store in my life. read more

Big Mike is amazing--he helped me find what I needed so quickly and it was an easy process. They were super accommodating and their used inventory is unreal. read more

Big Mike made my day!!! Come to him for help!!! So happy for getting a new camera here!

I just went to return an item I just bought yesterday. Where the manager replied "Then why are you fxxking buying it!?" It was one item out of others I decided I actually didn't need because the one I had was fixed. Not to mention all the other things I've purchased in the past. I'm going to avoid this place from now on and you should too. Not worth these bad vibes lingering around your day. The other employee was very pleasant and apologized on his behalf. I hope she can find a better work place that suits her. read more

K & M Camera - What ever this says this is his name. - Electronics Near Me - New York, New York

I was looking for a Mamiya RZ67 for over 2 Weeks, Don Alman helps me just right away! Plus 2 month of warranty on a used item. Thank you guys! read more

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Lovely experience. I was visiting NYC last week and someone I met recommended I go to K and M for a camera. Ended up buying a Minolta point and shoot. It's become my most prized possession. Chatting with the owners was a very pleasant experience. Thanks for the camera!!! read more

This review is for their repair service. They did fix my camera correctly, but customer service is pretty bad, and they're a bit disorganized. They said they would have it ready in Two weeks. Instead it took two months, with no follow up. Each time I called they couldn't even find my camera in the system, could never connect me to the person that's in charge of repairs, and zero updates. I had to constantly call, nobody ever knew anything, they always said they'd call me back and never did. Had to be on top of them to even get my camera back. Again, they did fix my camera properly though. If you don't have any other place to go , then I guess try this place... but it's kind of head ache. read more

Great place for folks looking to get into film cameras! Big Mike helped us out--he was very informative and showed us a huge variety of cameras in stock. I'll be coming back!!! read more

As a neighborhood store fairly close to me, I want to rate this place higher. The place has a grungy feel to it. The salespeople vary in quality with the seemingly less experienced ones being more enthusiastic. I have made a few purchases here of film, paper, etc. I even got a welcome note from Michael at the store, to which I responded and then never heard back. Paper that I purchased less than a couple of months ago has been priced up by over 10% ("prices go up" I overheard the salesperson saying ... "quite arbitrarily", he should have added). Disappointing service ... condescending attitude. They also charge you different prices in-store versus online. Seems odd. It is unlikely that I would be back here, unless I am in a bind or I lose my way trying to find B&H. What a shame for the one photo supplies store in Tribeca to be so lame. read more

Best staff! Very kind and helpful. Huge selection of cameras. Will not shop anywhere else. Ask for Big Mike

Big Mike and Dom helped me out today and got me several options for my FM2 camera!!! So great, highly recommend!!

prices good , customer service great , alot of new and used to choose from , will definitely be coming back'

The people here are amazing! Bought the perfect camera for myself! Definitely coming back here for more gear

The service at KNM camera is unmatched. As an amateur photographer, they were happy to explain the process of many of my different questions. They also boast an incrdble array of items in their inventory. 10/10 would recommend. read more

Terrible service. Everything is over priced. The older man was extremely rude and condescending. Called us stupid and cursed us out when we mentioned how it was extremely over priced. read more