Staff is excellent. They were a big help picking out some new gear for my multi day hike. Never felt pressured for a sale.

I love Patagonia. This is a lovely store on the UWS. Not the largest space but a decent selection. I'm sure I'll be back. read more

Patagonia Upper West Side - Sports Wear Near Me - New York, New York

Wonderful experience...staff is professional, knowledgeable, and kind. I purchased, on the Patagonia website, a men's rain jacket, however, there was no upper pocket to hold my cell phone. When I went in to the store to see if there was another type of rain jacket that had more pockets, the man instantly provided several options. I picked the one that I really wanted...and it was mailed to my home - it arrived in two days! Then, I received the other rain jacket from Patagonia's website, about a week later, and returned it to the Upper West Side Patagonia store, who gladly (and quickly) took it back and received a credit...GREAT CUSTOMER SERVICE! Highly recommend...A+ for staff and A+ for rain jackets! Thank you. read more

We have been wearing Patagonia coats (thanks to my mother) for almost a decade now, and I have never been happier with a coats quality, the customer service both at the store and over the phone, and also the service they provide if something happens to your coat. They always have a wide selection for kids, women and men and I love their trade-in value offers. My first coat lasted me 7 years, and it would have been longer if a restaurant hadn't illegally mounted a heater in the corner without posting a warning causing my coat to light on fire. I just invested in a new coat and I am very happy with it. Every two years the kids get a new coat from here as well and I love that I can trade-in their old coats. Every time I visit the store, the associates are kind and helpful and always help us find the best coat for our needs and are always honest about sizing. Really appreciate the level of customer service here! read more

Wonderful store. I was treated like royalty. Great staff, extremely helpful and kind and knowledgeable. And Patagonia is a great company. I'd go back anytime. read more

Beautiful and well-designed (but expensive) clothing. Amply-staffed. Sales staff unhelpful and with an "attitude." Spend your winter clothing dollars at REI in SoHo. read more

I'm a Patagoniac, or as an older person, a Patagomer. I have been a happy Patagonia customer for over 40 years. Their stuff is the greatest. The staff are excellent and provide reliable advice read more

Even though it was during the holiday season, Chung helped me get my jacket fixed and my bag replaced. She provided updates at every step of the way and really went above and beyond. I support Patagonia as a company for their products and commitment to environmentalism. It's also nice that I can walk into this UWS location and get phenomenal customer service from Chung and the rest of the team. Thanks again, Chung! read more

Great store helpful and friendly staff. Lots of selection. Great return policy and product guarantees. Pricey but well worth it.

traveling cities and countries to get patches. Danny was amazing and super helpful. Really recommend this Patagonia for tourists. GIVE HIM A RAISE !!! read more

This store has a great selection of Patagonia products with very helpful and knowledgeable staff. Patagonia products singlehandedly made my fiancée and my trip to Iceland dry, warm, and enjoyable ! Without the torrent shell jacket recommended to us by Patagonia staff, we would have been wet from all the rain. And the super sweaters were great to layer beneath the rain jacket. The quality of these products is incredible. They are so lightweight yet durable and warm. The Torrent shell jacket especially amazed us as it braved the Icelandic winds and kept us warm and dry. I highly recommend Patagonia products for anyone needing to stay warm or dry , and the store on the Upper West Side is a great place to buy these products. They also come with a lifetime warranty. If you have any problem with one of your garments , they will repair it or replace it for you. read more

Patagonia Upper West Side - 4 layers of Pata = warm trip in Iceland - Sports Wear Near Me - New York, New York

This brand as mentioned by others below is amazing not only in quality but service throughout your ownership. I have yet to have a negative experience at any of their stores, staff are always really helpful, knowledgeable, and will make sure you leave happy. Definitely worth the price you will stay warm while purchasing sustainable long lasting clothing!! Keep it up Patagonia!! read more

Phenomenal place with exceptionally nice, helpful staff Highly recommend. Worth coming to !! read more

Love this store. There clothes are good looking, well made and environmentally friendly. I've been a customer there for many years. It's always a pleasure to deal with their staff. I've had interactions with Chung and Damian in the past month. They were both so helpful; they were clearly more invested in helping me find what I was looking for rather than just making the sale. And they're interesting and interested. My thanks. read more

This was my first time walking into a patagonia. I assumed that everyone would be mean because, hey, we're in nyc. That could not be further from the truth. The staff was kind and more than willing to help me exchange some items that were demonstrating signs of failure. They didn't give me attitude or balk at my request for an exchange. To the staff at this Patagonia- You earned a customer for life by the way I was treated yesterday. Thank you. read more

These guys rock! Came by yesterday and whoa! A sale! When does Patagonia go on sale? Whoo hoo. Walked in and was greeted by nice friendly emplooyees. You can tell these guys like their company. The good: High quality, good-looking Patagonia. The service is impeccable. They are so nice. Upbeat and love the products. Helpful. The warranty is for life I think. The Bad: Patagonia is expensive. I'll be back........for their next sale:) read more

Really great company that backs up the quality of their products. The in-store customer service is wonderful too. One of the sales associates spent a good amount of time with me helping to find the right item. Totally worth every penny. read more

Fantastic. I think that about sums up my experience here. I had purchased waterproof soft shell a couple of years ago and it had served me well. A couple of weeks ago, the seam where the hood meets the jacket split open, with the hood about 50% detached from the rest of the coat. Not good. Patagonia has a policy where if the jacket "fails" for reasons such as mentioned above - Patagonia will exchange the jacket for a new one. I am sure there are limits on this policy, but I am not sure what those limits are. I was skeptical that they would simply replace my jacket, but figured I would give it a shot. I was warmly greeted at the door by some guy in an organic dyed shirt. I laid out the situation for him, showed him my busted jacket, he spent a few minutes inspecting it himself and said, "yup, I think we will just replace this jacket". That was just awesome. This was not just some, "well I guess I have to replace your jacket" vibe. The sales guy walked me over to the new version of my jacket, helped my find my size, explained proper care for the jacket, etc. He definitely did not need to do all of this....especially on a busy weekend afternoon. I was thoroughly pleased with my experience at this Patagonia store. read more

I'm a huge fan of the company's products (great, long-lasting quality) and policies. As such, I like to explore in their store on a somewhat regular basis. Without fail, store employees are friendly, knowledgeable and very helpful. Bonus points for the fact that all employees wear a mask (and they have masks available for their customers if needed). Highly recommended! read more

I always go to a Patagonia store, when I travel. I am a huge Patagonia fan. I have already had excellent service at a store. The weather was cold and rainy and I needed a sweatshirt. I only shop in Patagonia, I love the mission. I walked into this store to find three people on their phones and no greeting. I wander around and finally ask one of the three people, where the sweetshirts are located. I was pointed upstairs. I went upstairs and found the sweatshirts. Unfortunately, the sweatshirts were on a top shelf. There were no salespeople. There was one cashier with a line. I walked downstairs and the sales clerk asked if I found what I needed. (I am empty-handed). I replied no, no help upstairs and the sweetshirts were on a high shelf. The sales clerk responds they must be shorthanded. Why are there three sales clerks on their phones, when one of them could have been upstairs? read more

So friendly and helpful! James and his coworker helped us locate a vest in a different location & arranged free 2-day shipping for us. Love Patagonia and especially the staff at this store! Thank you!! read more

This is a GREAT place to buy excellent warm water totally worth the price. The staff is super attentive and friendly. Especially Benjamin and Jade!! They are the best! You can feel really good about what you're getting here and where the profits go. A+! read more

Very cool Patagonia store only a block or two from Central Park. Tracked this spot down because a little rain and wind picked up on what was supposed to be a nice day! So I had to grab a rain jacket. Staff was helpful and friendly, selection was great with 3 floors to look at. Really neat building, I only wish they carried items specific to the location like some Patagonia stores do, making it more of an adventure to find them in every city you visit - with the reward of a super cool unique shirt or hat... But you can't have it all right? Live simply! read more

Staff here is really helpful, and they stock a good selection of the brand's items in almost the full range of sizes (I saw XS around, for example, though I'm not sure about XXS or extra large items.) If you've bought from their site, returns here are easy. read more

It's been a long time since I've logged into Yelp to write a review but I just have to say that customer service at this location outdid my expectations this past weekend. Salesperson Sarah and manager Sam helped me with a tricky return situation. I am most grateful. I absolutely love my (old) coat and my new running tights (with pockets!!!!) and will be back for more gear soon. Patagonia is a company that is bucking the trend of planned obsolescence and fast fashion, and I for one feel better shopping there. read more

Try to buy during their big semi (?)-annual sales. I think their stuff is quite overpriced for comparable outdoor wear on the market. read more

Patagonia Upper West Side - Sports Wear Near Me - New York, New York

I came back to this particular store a year later (I'm from LA) because I needed another hot weather shirt (and liked the last so much) I got another and a fantastic light jacket on sale and the salespeople were lovely. read more

Patagonia Upper West Side - Me & a wife-bomb - Sports Wear Near Me - New York, New York

Thank you Patagonia UWS!! VERY knowledgable staff and wonderful selection. The young man who helped me was named David and we found just what I was looking for in a winter coat AND we chatted about our love for Bette Davis! Recommended to all my friends. read more

Maybe I'm not crunchy enough to love this store. I've bought a few things here but I feel their sizing is off, too small of course and their pants are never long enough. Not a ton of inventory but then again, how many New Yorkers are really buying full on outdoor gear. Northface is 7 blocks away and usually gets my business based on pricing and sizes. read more

Though very pricey, the jackets are worth it because they last so much longer. You would spend the same amount buying cheaper jackets over the years that just fall apart after a year or so. These are build to LAST. Perfect for any sort of outdoor, sporting or athletic event. The sales staff was extremely helpful and were able to direct us to which jackets are best for rain or snow or high altitude. read more

Patagonia Upper West Side - Sports Wear Near Me - New York, New York

This rather small boutique outdoor shop has great customer service. They are not pushy but knowledgeable. Feel safe buying things from them. Even during holiday season they are still nice people unlike many other places. Selection is NOT the best, due to the size of store, but they can always get you what you need. Kids friendly and foreigner friendly. read more

Super warm jackets with reasonable prices - Staffs were polite, friendly and very helpful.

It's pretty easy to be happy when doing a little retail therapy. Let's be honest, if you're not happy when shopping something is wrong with you. That said- this store rocks. Great people work here and they are all super knowledge and helpful. Go here. read more

Every time we go here the staff are so friendly and helpful. We seriously go here just because it is such a nice pleasant place and atmosphere to be in. Before we made bed to the city we used to do a ton of hiking so coming to this store feels a little bit like home. The staff help you with any questions and are top notch. As always, Patagonia brand is quality and worth every cent. read more

Amazing customer service. They immediately took care of the two items that weren't working out for me and found a better solution for me. The salespeople are extremely nice (today was a Thursday afternoon- is management can commend those team members!). They are especially kind to toddlers and I REALLY appreciated that (from the treats they offered, to keeping an eye that a little one doesn't run out the door, to being so accommodating to families who shop there). They don't need to be this way especially since I'm sure they see quite a few children since they frequent the nearby museums. Thanks for being kind in this frenetic city. Every ounce of kindness helps on these winters days. Hope their customer service never slips! read more

I called them to have them hold things & they did. They even called me back a few times to make sure I was happy & to tell me that some of the items wasn't in the store. Everything was seamless. I would totally go back & recommend them. T- read more

This is a great company, and this store exemplifies why. The staff is knowledgeable, friendly, and patient. I always get into a great conversation with them about how much I admire their founder, Yvon Chouinard. The products are built to last, and they fix them when their broken. I have some stuff from 30 years ago. They take trade-ins. My back pack was the most expensive I ever bought, but I've been using and abusing it forever. Don't buy stuff you don't need; shop wisely. read more

Exceptional service. Staff is friendly, capable and attentive. I'd highly recommend if this location. Of the Patagonia stores in Manhattan this is my favorite. read more

Never shopping here again. I bought a coat from Patagonia online. It was too small. I brought it back to this store and the woman I spoke with was nasty. Can't return for size. Can't get store credit. She said I can give it back to them but no money back. Total jerk. Thanks for nothing assholes. read more

Higher quality and more unique than the usual cookie cutter clothes from other chain stores. And they have a stash of dog biscuits behind the counter which only dogs in the know know. 4 stars for clothes. 1 extra star from the dog. read more