I have shopped there for several years as did my old employer as a recommendation from me. Not…read moreonly did they refuse to assist my disabled veteran husband with loading, they refused to stand by the poor quality product they sold with a solution even though they agreed to a solution. I'm out thousands that it will cost to solve this problem. Don't trust them. My previous purchases were with the previous owner from about a year ago. I should have never trusted the new owner.

Anytime I have a DIY project, this is my first stop. Super friendly, knowledgeable staff, great…read moreselection and bargain prices whether you need 2x4's or doors or paint or flooring. I just got a great deal on laminate flooring and Aurelio made it fun and easy to buy and load, and he and RayRay gave me some pointers on installation. Love this place, highly recommend!

A fantastic selection of building materials at bargain prices, plus knowledgeable and helpful staff.read more

consistently horrible "customer service ". I appreciate being unbothered while browsing but not…read moreonly does NO one here ever offer to help (to the point of watching you walk back and forth bringing materials to the front to purchase while doing nothing more than watching and reminding you when they close) they go out of their way to make you feel downright unwelcome regardless of what you are buying or how much you are spending. After multiple $800-1500 trips here, we've belatedly sworn it off. There are far friendlier bargain building supply options in Salem.

As a gutter contractor since 1993, when the Southeast Portland store does not have what I need, I…read morehave often been able to get it here. They are a bit longer of a distance from my location in Sherwood, but it is nice to have this option in a pinch.

I called to inquire about a product I was not familiar with. Rebecca answered the phone and spoke…read moreso fast I barely understood her. When I asked about the items I needed, she abruptly only had one. so I asked if she could order them from an out of town store; again in a very rude tone said "you'll be charged the freight!" I said "I was expecting a better customer service reception" hoping to conclude the call and order the product, but I will drive out of town to their sister company or find a similar product.

Brett at the service desk worked with us to get an online Home Depot deal in the live & technicolor…read moreworld. Very much appreciated. This Home Depot requires a serendipitous routine to get to. Easy to see, but an adventures to get too. The building seems to be smaller than most Home Depot's. The bathrooms are in the back, and don't feel left out ladies, the boys don't get more space than you do. It's an awkward store, but with great employees. Norm in electrical was very helpful & knowledgeable.

I tried to pick up what was a delivery order…read more I called exactly a 6:00 am to make sure I could just pick it up and leave. When I got there they already had my items in the store and handed to me, but they just couldn't figured out how to give me a receipt making me waste almost 30 min, so I'm just going late to work without my order. The staff lacks training.

I went into Parr Lumber last week, for the very first time, to get 20-8ft 2x4's. When I walked in…read morethe front door, four employees immediately greeted me with enthusiasm! I placed my order, drove back to the loading area, and was quickly loaded with 20, very straight, 2x4's. Thank you Parr; it was a great experience!

Parr is awesome, I bought windows from Kyle and he is a pro. He also made some cost saving…read moresuggestions that I hadn't thought about. I couldn't imagine going anywhere else.

I needed some fine, thin wood trim to replace windows in an antique hutch I bought. Kilgore…read moreBlackman was recommended by a cabinet maker in my area. I went there, to be greeted immediately by a nice man, at the counter. Charlie looked at the cabinet door I had and led me to look at trim they sell. None of which would work for my project. He realized that glazing points would be perfect for my dilemma. He found them for me and I felt so satisfied by his knowledge and helpfulness! The glazing points worked perfectly and I am enjoying the beauty of our "new" old china hutch because Charlie and Kilgore Blackman have what I needed!

Great experience with the owner! Not only they deliver the materials to my house, they also hauled…read moreaway the extra material I bought from my driveway. 5 star business!!

My husband and I recently bought a house and have been painting up a storm! I've brought in a…read morepainting and a blanket to help match colors to and they have helped me pick out perfect complementary colors. I brought in a shade of white (from Sherwin Williams) that the previous owners used and the staff was able to custom make that color so I can continue to use the same shade but with higher quality paint-they even kept the mix recipe in a book in case I need another can in the future! They also keep record of every color sample I buy for future reference. The paint quality is amazing and every can we buy is rich and creamy-never drips. I'm a Benjamin Moore customer for life and this store will continue to get my support and business for as long as I live in the area. Outstanding service. Floyd is the man!

From the owner: Tommy's Paint Pot was founded in Eugene in 1954, and purchased our Salem location in February,…read more2013. We are a family run business that is a proud independent retailer of Benjamin Moore® paints. Our independence encourages us to carry the best products and tools for the perfect paint job - inside or out. It creates an innovative atmosphere that ensures our customers receive best-in-class products, and service from a responsive local company. Tommy's Paint Pot is dedicated to the ideals of the independent paint and decorating retailer. We invite you share your next paint project with us by stopping by our store. We offer expert guidance and advice based on years of experience to help you select the correct product in a color you'll love.

I want to thank Nick, he was my cashier on 9/1 and he was so helpful, he had to find the bricks I…read morewas purchasing on the computer because I didn't know the number. He was very nice! Thank you Nick!

Shout out to ANGELA!!! Also to the amazing paint…read moredepartment. I ordered 3 gallons of paint and chose a color from the Home Depot app, but when I got the paint home and started to apply it on a wall.....well, it was definitely NOT the color I wanted. (*Never buy paint from a color app. Colors are not the same.) I went back to Home Depot, hoping they could change the shade or something since there are no refunds for tinted paint. Angela was amazing. She was super kind and helped me find the right shade I was originally looking for. Angela even talked to the manager, and I was able to get a refund for the all the cans that had the wrong shade of paint. Larry was awesome, too. Both Angela and Larry worked together to mix the right shade of paint I needed.. If it weren't for Angela and Larry, I would be lost in colorland, wishing I could just get the right shade of blue/green I needed. Thanks again for all your help!!!