Shout out to Tim P for excellent customer service. He loaded things on the cart and pushed it to check and even loaded in our van! Great guy! You need more employees like him! read more

I went in on Monday to pick up some basic items. Just need help locating them when a very rude employee named Aaron attempted to "help". He said what I was interested in purchasing was all incorrect and his body odor was...disgusting to say the least. Breath that could kill plants. Not only bad service but bad hygiene. read more

Never had an experience like this before. Went yesterday to purchase and order a lot of things for our new home. First we started with the toilets...found one we liked and wanted to purchase them...the stock of toilet we wanted was up on the very top of the shelf...the guy said it would be a few hours. What? Then asked a employee where the blinds were. I was told by flooring and she walked off. What? Where is flooring? Finally found it and had to go to customer service to get someone to assist to have them cut to size. Waited over 30 min in the kitchen department to place an order to a bathroom vanity top. Couldn't get an employee over there. I walked over to the paint dept and he said their phone doesn't work so they have no way of asking for help? I then used my cellphone to call the store and ask for help and I was told they didn't have anyone to help in that department? Odd since on their desk it said that they would be in at 10:30 am and it was 2:00 pm. We ended up leaving and going to Lowe's. read more

The Home Depot - Weird that Marie was nowhere to be found on 2/21 at 2:00pm - Hardware Stores Near Me - Salem, Oregon

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Today I came looking for lumber cut offs that I could use in my crafting of my cat wants and such. I made my way to the far far back corner of the store. I had to fight my way around things which is whatever because I was in a mission to save some money! I found the items in my picture by digging through the pile of cast off lumber with a sign that said 70% off and no where say it had to be spray painted purple. I got to register and was given grief over this. I told them I dug through bin to get these. Finally they discounted it but not before I about lost my cool. But what a pain and I straightened up the bin. read more

The Home Depot - Reduced lumber pieces - Hardware Stores Near Me - Salem, Oregon

It has been a very long time since I've been in any big box store and received exceptional customer service. But, twice in the past 2 weeks I've gone to this store with a special need and met employees who happily and knowledgeably assist me like it is their only mission for the day. Do you remember when that was the norm? if you need a refreshing change from "the we-are-short-staffed" excuses, this is the place to shop. Kudos to this team. read more

I left a comment regarding the 30 bags of 60# concrete and for. Response from the business manager asking to provide additional info via the web link below. IT DOESNT WORK- I don't know what else I can provide to tell you that your customer service is horrible!!! Nothing else to say read more

RON THE TOOL EMPLOYEE!!!!! WORST CUSTOMER SERVICE EXPERINCE EVER!!!! The old man in tool department couldn't point me in the direction on flat screw told me he had to see it in person. After asking him a basic question. But it's not the first time I've had problems with this location after I giving them chances an come back. Another reason why I'll just take more of my sever elsewhere. read more

Hello, I wish to Thank Miguel at The Pro Desk for his great 10 star customer service. He took the time to price my items properly as the scanner wasn't working properly. Happy New Years. read more

I'm so disappointed with my experience today, out of the whole staff only two people treated us with respect. The disgusting racists workers made my blood boil, I would not recommend this Home Depot. I don't even know why people act like there's no diversity in this world but i hope that these people get fired ‍ read more

I was in Salem Oregon in June and had the pleasure of going into your store and receiving excellent customer service. Kenny Powell assisted us with a bathroom countertop when it was missing parts, he went beyond my expectations to solve the problem. The paint staff, and check out folks were very friendly and helpful. Since we were out of town and working on a house to rent, we really appreciated the help it was very stressful. Please share this with your employees they deserve a pat on the back. Good to see some good customer service in these times. read more

Nope and no and a note I can see why my ex has been with the manager of this place it's terrible not this picture I take care Home Depot at all alarms thank you for never giving me good service and I won't be back ever again Lowes is the best read more

Tried to price match a tool from a makita authorized seller online and was refused the price match by a very smug manager, after waiting nearly 30 minutes. When I showed the low price guarantee online and asked her to show me where it violated any rules she just said, I'm not gonna match that price. Shitty customer service all around. read more

Employees do not have any costumer service. It's like you asking for something or help is a inconvenience to them. I will not be doing any business with them anymore. I prefer paying a little extra and getting better service at Lowe's. I tried to get through by phone, they hung up on me and later called back waited on the phone 15 minutes. This is just rude. read more

Every time I go into this Home Depot location I've been impressed with the great customer service by the friendly employees (both at the register and with those walking the floor or working within their departments - specifically, paint and hardware). I took the herd to HD to pick up some supplies for the mister. We had a great time roaming the large store in a bright orange HD racecar shopping cart with dual steering wheels. I swear, it was like cheap entertainment for the herd while I got to get my to-do list taken care of. Best - HD - shopping - experience - ever. read more

Horrible service in Home Depot please don't go to Home Depot if you want experience go buy something you find out about it horrible service . read more

From my house Home Depot is 4 miles further than Lowes. I used to go to HD anyway. I just seemed to like it better there. Both stores offer a generous 10% discount for veterans. All a vet had to do was produce proof of service. Having a service connected disability rating of 80% I simply showed them my Veterans Identification card. The same one I use to check in for VA clinic or hospital visits. It has my photo on it as well. I gave them my home address and phone number and they have had no problems running my credit card over the years. Around the first of the year they decided they wanted all the information from my DD214. Service number also SSAN. Rank at discharge, Awards, Air Fonce Specialty code. There is a butt load of data on it that in my opinion they don't need in order to offer a 10% discount especially at a time that they are pulling down all time record profits. They clearly think that most vets will think just like me, "F-off I'll go to Lowes." It's closer anyway! Now they can get all the credit for patriotic veteran appreciation with way, way less cost to there profit margins. When I purchased my Sig P365 and my Remington 12 Gauge neither store ask for that info. Of course they don't care about little ol' me I just think if you don't want to offer vets a discount come right out and say it. Don't try to gain more personal data so you can sell it to data firms and make far more money than the 10% offer on individual home owner purchases. That's just downright unpatriotic. read more

The Home Depot has updates game with regard to smart appliances and technology dramatically to the point where it now does a better job than Lowe's in this area. It seems also to carry a better diversity of products than Lowes making it my new go to for home-improvement. read more

Really great hardware store. The staff was always friendly and said hello as I walked by. They asked if I needed any help with anything as I walked towards their designated areas. They have people stationed at certain areas of the store. It seems to be that's were their speciality is. The store was clean and easy to find where I was going. Signs are clearly labeled and large so you can see. Both in English and Spanish which I thought was cool. When I went to check out I realized I forgot my card and they said they could look me up in their system which was kind of them to do. It helped me get the discount I was wanting when I went to shop. Don't be afraid to ask how to do something! They love helping when you are trying to start a new project. A couple years back my dad wanted to build a fort for me and my brother. They got him everything he needed to build us a great fort! Thanks Home Depot! Overall great place to go for help with fixing, building, or repairing items. read more

The employees at this site really need to learn customer service! I came in this afternoon with my sister to get a 25lb bag of wood pellets for my grill, and have never seen the lack of service like this before. We tried to go through self checkout but the reader couldn't read the barcode, so my sister tried to get one of the check stand employees (there were two) to help and was ignored by both- one was understandable as he was with another customer, however the other just completely overlooked us both. I even moved to her checkout, and she looked over me to someone else to answer a price check, even though she clearly saw me in the line. It was at this point that another customer walked up to where my sister was standing (while trying to get help) at the other self checkout and rudely told my sister to move. And not one employee tried to defuse the situation. At this point a third employee started helping the rude woman by running her checkout for her through the self checkout stand. All the while, despite being there for several minutes and there before the 3 different customers were there, no one helped us checkout. I don't know if this is the norm, but someone needs training in customer service. read more

We were looking for an air conditioner in Corvallis and everywhere was sold out. So we ended up driving all the way to Salem. When we got there, we spoke with a manager who was very helpful. After we told her that we needed it for our sick cat, and how far we had driven, she ended up giving us a nice discount as well. Overall, these guys were life-savers! read more

Bought samsung replacement filters for the fridge after the great Salem water crisis. Basically the HD knockoffs were 2 for the price of one samsung filter.... good for you HD!! read more

Unbelievable amount of hassle to prove you are a Veteran...documents and having it on your liscence isn't enough..Lowe's will be getting all our business... read more

My first clue should have been the inability to talk to the department I needed. The door and window department. On hold for over 10 minutes to be told that the morning person for that department never showed and the next person would be there at noon. I showed up after noon to be told by a working in that department they didn't work there and that no one would be able to order doors for me until next week. Wait, WHAT?! I came in today TO PURCHASE. Not to shop around. Not to compare prices. TO PURCHASE. I expected to spend 10k TODAY. Me and my money left the store. On the fence about returning. Wow, did not expect that. read more

First let me warn you didn't use Home Depot for flooring installation Home Depot laminate flooring subcontractor "Romanoff" was to install laminate in my dining room and hall in Dec when they came out they installed the flooring in the dining room then told me they could not do my hall then left. They did not complete the dining room job either. When I requested the installation of the laminate back in Sept they had someone come out and measure, do a drawing and took pictures of the area to be done therefore they were aware of the job to be accomplished. For over a month I have tried working thru the store manager to come up with a resolution to no avail. Now I am left with a dining room partly done, boxes of laminate laying in my hall not to mention having all my dining furniture setting in my living room for 3 months now where I can't use it needless to say I will never use them again, please think twice before you make a decision to hire them don't get stuck like I did read more

Extremely rude employees. "Brandy" from the rental area is a prime example of what is wrong with this location. When confronted they pointed out that they were following all company policies and procedures. Even ignoring the fact the the policies and procedures are garbage, there is no reason why they had to be so abrasive and arrogant about it. read more

I usually go the Cherry Ave. store, and generally, they always have what I want, they know where it is, and they're friendly when I arrive, when I leave and everything in between. They're great when I need to return something, too. We had a less-than-stellar experience when we were refrigerator shopping (weren't very knowledgeable), so we ended up getting one from the, uh, other guys--who were extremely knowledgeable and helpful (even called Home Depot for us to get info). HD's prices are a bit high, but everybody's are. read more

If you want to stand around waiting for the "associate" you've been told will help you, who never shows up, you've found the place!

This Cherry Street Home Depot has been my 'go-to' store for most of my hardware needs. I have never been dissatisfied with any aspect of this store, either with employees or materials. I will continue to shop here in the future. read more

Thank you Mary Carr in customer service! We were not very prepared and she was extremely patient!

Everyone here was so nice. We were greeted with a smile right when we walked in the door. We had a few questions and we didn't have to look for anyone, they had friendly people on almost every aisle. I had been shopping at Lowes and forgot what good service was... We are now only going to shop at Home Depot!!! read more

For some reason, I really like this HD. Maybe it's because it's new, or maybe it was the superb customer service I recieved. In all probability, it was the fact that they finally beat Lowes on the price of something! Garden dirt and top soil were priced far better here than I had expected, and so bought it up. They also have the Garden Claw and this is the only place in town I have found it. read more

I went there on a search for succulents and I must say they were overpriced and needed some tlc. I still bought a few but the Salem Fred Meyers had way better selection and a sale and I guess Home Depot is better saved for other things then making tiny cute succulent gardens. Store and people were nice read more

This is the absolute worst place to go for ordering items. I ordered 6 doors in August and it's November and I still don't have them all. I have had two doors show up broken (cracked frame) and one of the doors was never ordered (in all fairness it was the venders fault). I think this gets even more frustrating when customer service is hit and miss. The first two issues I had the worst customer service rep but this last time a guys named Scott, Mikey, and Marcus were really good to work with and it soften the blow of having another door show up broken. read more

So disappointed with Home Depot. Ordered a kitchen suite that was in stock in their local distribution center. Had to wait three weeks for delivery. During this time my dishwasher magically vanished and now not in stock until April 23rd. So much for reserving and paying for an in stock appliance suite only for them to move the whole order out to April 23rd. They could have delivered my other appliances but instead they cancelled my whole delivery. Refrigerator, stove, microwave hood and dishwasher. It would have been wonderful to have the other appliances delivered. Now they have lost the whole sale. RETURNED and REFUNDED. Whoever received my dishwasher is probably loving it. Never again. If they only wouldn't have said "it's not my fault ". Maybe not you personally but Home Depot needed to help with getting my other in stock appliances delivered as agreed but nope they said "nothing we can do". Poor poor customer service read more

Service is TERRIBLE. Store lacks many essential products and even the customers are rude pigs. I saw one customer being verbally assaulted by a customer and the staff didn't appear to do anything. Do yourself a favor and go to Lowes or even go as low as Walmart. Anything is better than this poorly managed excuse of a "store." read more

The staff at this HD is rude and not helpful. I just called to ask about an item I'm stock and they speak to me like I'm wasting their time. I regularly go to the HD on Hagers Grove Rd off Lancaster but a few weeks ago an air compressor I wanted wasn't in stock there so I had to go to this location. I dropped $500 on this compressor and they took 45 minutes to put in in my truck. I told them I didn't want the pallet it was bolted to and since it was on wheels we could roll it out and someone could just help me lift in into my bed. Four of them stood there staring at it, some older lady said "no use the fork lift". After everyone disappeared for 20 minutes someone finally came with a lift. I ended up taking the pallet because it had been almost an hour since I made the purchase. So much for them caring about return customers. This HD sucks, go to the other one. read more

Utterly incompetent and, as is the nature of big box stores, no one is ever able to find information or put one in touch with installation personnel. Home Depot got the address wrong, and even though I was able to give the driver directions right to the correct address, the driver was not allowed to deliver to the house. And this was after almost a month of waiting for installation. That is only one of the irritating problems with this company, but I do not feel like going into the rest of it. Let's just say Home Dump-oh is a perfect example of why big box stores are in trouble. You suck, Bone Depot. I hope your future is nil. I will certainly never do business with you again. read more

Love Home Depot, they are always stocked with what I need, and always have staff available to make sure I am taken care of.

This is absolutely the WORST Home Depot. I say this after multiple issues I've had with both this specific location and Home Depot in general. I'm a real estate investor finishing up our second flip. Last year we purchased laminate flooring after a huge fight with them about honoring an advertised price and had it installed with their installer, they had to come out twice to fix and it still looked like crap! This year I have had issues with first ordering flooring off their website and then finding out 3 weeks after ordering it, and after the majority of the flooring is installed, that a vital piece for the stairs is on back order for another month! Too late to return it and choose another material and too late to get it done in time for our timeline. We finally received it with no update that it was back in stock just a text message saying I had a delivery waiting. When I went to pick up, thinking it was another item, they said the item I was there for wasn't in. They didn't bother to say but we have something else you ordered. So when I get another text I finally call them and she says there's 3 flooring pieces here, I ordered 4, but when we pick up there actually were 4. And now my issue is with them not delivering my appliances because the delivery guys were too lazy to get it up the stairs to the front door and couldn't get up the small hill to the driveway this is Salem the whole place is a hill how do they deliver anything! When I called to figure out the delivery I was told my appliances would need to be sent back to Albany they wouldn't even deliver them to the Salem HD for me to pick them up myself with out me calling HD. I spoke with someone left a message was told I'd get a return phone call, nothing! Now I can't even get a hold of anyone there, I have called 8 times in the last 2 days and been hung up on by the system and left messages. I'm so over this place I'm shopping at Lowe's from now on! read more

Well, I gave this store three chances to impress me, and it has failed terribly every time. First visit, I was ignored for almost 25 minutes as I waited for assistance in loading some sand bags. Second visit, I was disappointed to find that the wood on sale was wet and moldy in the back of the store, with no clear signage. I waited for several minutes here as well, hoping for some dry wood, but no luck. Third visit, I knew what I was looking for, but I needed direction as to which department it may be in. I was sent from plumbing, to garden, and back to plumbing. I patiently explained the piece I was looking for, but was refused service until I brought in the pipe I needed the adapter for. The adapters were literally held hostage at that point. I moved on to power tools, telling myself Lowe's has the adapter for cheaper anyway. It only got worse from there. The employee was so large, he stepped on my toes and didn't notice enough to apologize. He couldn't find what I wanted, but certainly attempted to sell me a number of other tools I had no interest in. I left all three times empty handed, and I vowed to never purchase from this Home Depot. I eventually found the part at Bimart by the way. Thanks Home Depot for not allowing me to spend my money at your store. read more