Excellent service from all employees, and always with a smile. I love shopping there.

Friendly and knowledgeable employees who eagerly help you find what you need. In addition to having just about everything hardware related this store has a fabulous garden center and gift area. It's the perfect hardware store. read more

Besides the incredible courteous staff, the unit was on sale which was a great deal and they delivered for free and helped me install it in my gas line for free and took away my old unit for free. Nobody else does that. I can't recommend them highly enough. read more

Best hardware store ever! Always someone on hand to help you find a part or recommend how to DIY. This Ace IS the place for us!

The people who work at Ace Hardware are wonderful. The service is always great. Willing to help and explain how to work certain items in the store. You can bring in something in and they will help to figure things out. They have a variety of items throughout the store. I go to Ace rather than a big store. This is one of the best value in the store is it it great value. So worth going to Ace Hardware in South Salem!! read more

Always friendly, mob you when you walk-in. Just a pleasure to shop there. They have a little bit of everything and what they don't have they can order. read more

Love going to Ace Hardware. They are always so helpful and help you with any project you have to make sure you have everything you need.

We were replacing the exhaust fan in my mom's bathroom. As a young woman, I'm used to being ignored and spoken down to in hardware stores. Thankfully for us, we ran into sales associate Austin and he offered help. He talked to us about selection, installation, pricing, add ons in a way that was friendly, welcoming, professional and exactly how I hoped to be helped!! Thank you Austin!! We got my mom's decades old fan replaced with a new, higher powered fan and I feel confident it will help her bathroom stay mold and mildew free and healthy!! You were great!! read more

This is by far my most favorite store in all retail. Going to a hardware store is already a confusing place to find what you need that fits your project. When you go to this "hardware" store you'll be approached by at least three employees to make sure you can either find what you're looking for or get you on your way to a solution. 70% of the time I'm there I don't know what I'm looking for, but know my end goal. This team has knowledgeable folks on hand at all times that can direct you or provide you with solutions. The store manager won't take the credit, but I'll give his team two thumbs up. read more

Wow...Superior Customer Service from beginning to end...If you walk in with a wait list, just hand them the list and they will get it for you in a jiffy. In this Ace Hardware, you don't have to walk down cavernous isles looking for that one item...Their service staff will seek you out and urge you to tell them what you are looking for, so you can get out and begin your project or your other errands. This Hardware Store will definitely be our go to store for all our Hardware and Automobile supply needs...You definitely will not be disappointed. read more

This location has a great team of workers that are very knowledgeable in all areas of the store. Clay, Shawn and Ron are all happy to help. Michelle at the front register is very nice and loves her job! I'm so glad to see that people are happy and doing their job. Thank you for your help! read more

I had a window screen in need of repair. Called around and the average wait time was about two weeks. Home Depot and Lowes were no help either. Stopped in and asked if they do screen repairs. YES THEY DO. My screen's frame was pretty banged up so they made a whole new one for me. Got it the next day and fit perfect in my window frame. Price can't be beat either. Thanks! One note, unlike big box stores, all of the guys know what they have and where it is in the store so shopping is easy. Don't be afraid to ask if you can't find what you need. read more

Went to this store over the 4th weekend. You would think it was a surprise that it was a three day weekend for them. Staffing was horrible. Couldn't get help and when I did I had the rudest lady wearing the red Ace vest I have ever encountered. She was about 45 with brown hair. She kept looking at me and my questions with rolled eyes. I won't be back because of this person. I was there the 3rd at about 2 pm read more

I recently went here for my first and second time and I'm completely smitten. You get service here that you cannot get anywhere else. There are plenty of employees and every one that I interacted with was knowledgeable and wanted to help. Special orders? Yes! Questions on how to use things or the next step in a project? Answered with depth and precision and patience. They also have a wonderful boutique store inside the store that carries unique and well curated home and gift items. I love stuff like this and it's probably the best selection in Salem. They have a rewards program as so many retailers do now and I was informed that I'll get special coupons in my birth month and a 5 dollar off coupon after I spend a certain amount. Maybe worth joining if you're a regular shopper. Prices are competitive with big box stores for the items I've needed so far, which is all the more amazing. I don't give out 5 stars often and this store deserves no less then that. read more

While the prices at Ace are higher than Lowe's or Home Depot they are a thousand times more helpful and nice to people than those places they actually still seem to believe being relaxed and friendly to their customers is a value. It is worth a little extra money to be treated with kindness and respect. Please don't ever change. read more

Great staff, lots of inventory and fast service - highly recommend!!!

Well today they practically chased me out of the store.. I didn't buy anything so they followed me out the door and to the parking lot.. the old hag at the cash register wouldn't take her eyes off me. I was on my daily walk and decided to stop in to see what they had for spring but It was an extremely uncomfortable experience. I would have gave them a one star but I have to admit, they really have nice stuff there. Anyway.. I really hope that they change their customer service policy to not chase customers or blatantly follow them. read more

Overall, best customer service in town. Also, the chain saw dept (led by Brent) saved my old Stihl 30 after two other places said it couldn't be done. And he only charged me $20! read more

I absolutely love this store, and all the employees are extremely helpful. Whatever you're looking for, they most likely have it. The gift department and garden center are spectacular and this is my favorite go to store for virtually anything. read more

We have given up on the big box stores for most of our home improvement needs; instead, we go here. And, here, as opposed to at those big box stores, we receive excellent customer service every visit. That's why we come back to Ace, over and over again. If you want to wander the aisles, desperately looking for help, by all means, go to Lowe's or Home Depot. But, if you want fast and friendly helpful staff, head over to Ace; you won't be disappointed. read more

This place is the best. Amazing customer service - I'm a new homeowner and ask them tons of basic questions and they always give me what I need with no condescension. I will literally bring in pictures of stuff that needs fixing and they'll give me recommendations. In contrast with Home Depot (which I love for bigger stuff) when you pretty much have to hunt someone down for service. They should change their name to "Ace - we won't make you feel stupid!" read more

Where else can you go to pick up faucet washers, bird seed, plants and a nice gift for yourself or a friend. The inclusion of a gift shop in this hardware store was absolutely brilliant design. When people tell me they don't know where to go to find a unique gift and I include Ace in my suggestions they first look like, well, yes, I guess a toilet seat would be a unique gift, but that's not what I'm talking about. Home decor, books, a good selection of greeting cards, toys, and textiles. Seriously, check it out. You won't be disappointed, but if you need to pick up a toilet seat you can grab that while you are there too. read more

The staff at South Salem Ace Hardward are some of the most helpful and knowledgeable I have met. Having visited many hardware stores all over the US for more than 40 years, it is easy for me to say that these people offer true, "old fashioned" quality service. They have a tremendous stock of the little necessities like small bearings, O-rings of all sizes, nuts, bolts, screws, metric and SAE, plumbing items, plus all kinds of items from garden to kitchen, mowers to mixers. Let them know how much you appreciate them, and ignore the whiners here that complain about the air they breathe! read more

Great place to come and find things without going to the big warehouse stores. Alway someone ready to help you out. If they don't have it they can get it read more

South Salem Ace Hardware - Hardware Stores Near Me - Salem, Oregon

We were shopping for a new barbeque and chose a Weber because of its quality construction and strong background of customer support. Weber also price-controls its products, so there are no cut-rate deals available. After evaluating our choices, we purchased it at Madrona Hills Ace Hardware. The model we wanted was delivered to the store two days following order placement. Of course, it came unassembled. Our Ace people 1) assembled it and 2) delivered it at no extra charge. This was in contrast to a local volume appliance dealer, who quoted a two-week delivery and a $49 assembly and delivery charge. read more

These people will go out of their way to help you out. It's not lowes or home depot, and they dont have the huge inventory, but they have most of the small stuff needed for a quick in n out. Needed an 8 in drywall knife. Was there and back home in 20 min. Convenience is key. read more

Ladies: do you know nothing about hardware? Are you trying to do something simple like hang something from your ceiling but really you're clueless on how to do it? Do you like greek gods? GO TO ACE HARDWARE. I walked in with a look like I'm a deer in headlights and was rescued by this tall beautiful blonde male model who walked around with me for fifteen minutes, explaining everything I needed to know to hang my ceiling piece. He thoroughly explained different kinds of hooks and walls and all kinds of other stuff that I wasn't paying attention to because he was just too pretty. But seriously, he was super helpful and I didn't feel nearly as clueless when I left there. 10/10 highly recommend. read more

Today 90% of the customers and none of the workers were wearing masks today! Apparently people are not getting the message that masks are designed to help protect other people. This store was full--not a space left in the parking lot and it didn't seem like anyone was concerned about protecting anyone else. Sad. read more

Yesterday's experience at this Ace Hardware was so disappointing. This store has been my all time favorite hardware store for years, but yesterday I noticed numerous staff wearing masks below their noses, another staff members casually chatting with an un-masked customer, and yet another unmasked customer in the check-out line. When I mentioned this to the check-out clerk I was told that they can't do anything when someone says they can't wear a mask for health reasons. THIS ISN'T TRUE. You have to make accommodations, like curbside pick-up, not just throw up your hands and let un-masked shoppers free range in the store. I was so saddened and disappointed by the cavalier attitude toward this. read more

Back a few years ago, I had never been to Ace Hardware (thinking it was just literally just hardware :) After seeing the Statesman Journal awards it always receives for "Gifts," I thought I'd better check it out. Wow -- I go there now every time I need a nice gift. The gift section is HUGE, and definitely one of the best in Salem. You can tell that the buyer keeps up on upscale trends, as the selection is really lovely. I don't think the other Ace locations in Salem have a gift section, I believe just the Madrona location. Also, the service is really friendly, and I even go there for hardware stuff now as well! It definitely beats wandering around in a huge bigbox hardware chain. They also have a really wonderful outdoor plant section, which offers indoor and outdoor plants, pots, baskets, and even more great gift possibilities. I don't go anywhere else now, when I need to buy a gift. read more

this is a very good hardware store, their price point is a little high, the best place to go for nuts and bolts. everything else is just average but they do give good service. they will oreset special items that they don't carry to Ace Hardware on a regular basis, off their company website. read more

You can go to the big box stores but NONE of them have the customer service that Ace has!!! If they don't have it they'll get it or tell you who does. Had an issue with a cantilever umbrella we bought last summer they exchanged it no problem. Shot out to Brent!! Great customer service. If I need something Ace will ALWAYS be my first stop. read more

This place has the goods! Its not a lumber yard or a contractor supply center so don't expect them to have pressure treated 6x8's. They have a good inventory for most folks, dryer chords to gate hardware and drill bits to plumbing elbows they've got most stuff to get you out of a jam. The employees are quick to help and they can get you right to what you're looking for. read more

An exceptional hardware in terms of selection, professionalism and service. The principals have invariably been civil and knowledgeable; the counter staff varies, but that's the nature of retailing nowadays. Their inventory fills many gaps unserviced by the nearby Freddy's and the True Value section at Kilgore-Blackman, as well as Lowe's and Home Depot. They have special-ordered things for me like a fiberglass pruning ladder, with price and delivery totally satisfactory. The things I have needed cover a broad range from home maintenance to arcane bushings and fasteners for vintage machinery, and they have always proven to be one of my most reliable suppliers. read more

These guys are great! They are so knowledgeable and helpful. I visited 7 times in the last week with difficult questions even though I have been a handyman for most of my 75 years. Forget Home Depot and Lowes...just a waist of time. read more

This place is a blast from the past of an older Ace Hardware, all they need are the older employees and a popcorn machine. They were good with helping us get as close to the screw as they had available, we were told they had the biggest selection in town. read more

This store is my husbands go to when looking for hard to find items. Many times we have ordered something that needs to be assembled but the little parts are missing. Ace has them almost always. This place is small but mighty when it comes to customer service too! read more

Great customer service! Don't always have the item I'm looking for but can't ask for friendlier service