This place has the friendliest hardware store vibe of any hardware store on the planet and I think…read moreI've been to all of them, so I know. If you prefer not to be swallowed by the vast and impersonal big box hardware scene and you prefer incredibly knowledgeable, helpful and plentiful numbers of employees who are standing by at all times to assist you in all of your crazy projects, then this is definitely the hardware store for you.

I went to return a couple paint rollers that left plastic pieces all over my door i was painting…read more The rollers said they were for smooth to semi smooth surface painting. Cory, a manager at Ace proceeded to mansplain to me that ​ I chose the wrong rollers for the job . He was unsympathetic and Unapologetic that I would now have to wait for the paint to dry and sand it down and repaint it. I have been living in West Salem for over 30 years and never dealt with anyone so unprofessional and condescending. He must be related to the owner because he has no customer service skills and doesn't care that I was upset about our interaction. I was buying more rollers when I went there.

Excellent service from all employees, and always with a smile. I love shopping there.read more

Friendly and knowledgeable employees who eagerly help you find what you need. In addition to having…read morejust about everything hardware related this store has a fabulous garden center and gift area. It's the perfect hardware store.

I had just planted my first 6 tomatoes plants and a freeze warning was announced. Nobody had the…read morefabric to cover my plants except Brooks True Value. Their app said they had 1 left, I called and was told the had the 1 in stock and would I like it set aside in my name? Yes, of course. I went there, gave them my name and away I went with my fabric. Do you want old school quality service? Brooks True Value is your place.

My new favorite hardware store! It has all the hardware things, plus an owner and employees who…read moregenuinely seem to like customers, especially the ones with oddball projects and wacky ideas. Thank you, Tim!

Just go there first. They almost always have what I need. The last 3 projects I've had I made…read moreseveral trips to Lowe's and home depot only to find d they don't have what I need. They even gave me a couple Owings to repair a diverter valve for a clawfoot tub after the manufacturer said I had to replace it (for ~$175). Very helpful. Thanks!

BEWARE!!! This used to be the best plumbing supply store in…read moreSalem, not any longer! Sure, they great you with a friendly smile, call you neighbor. And that's when the good ends. 1st they Sold me a delta faucet with missing pieces, that I only found out when installing, so with my plumber on the clock, I had to drive from my Dallas home in the middle of my project, to their store Salem, then when Saffron didn't have the parts, I had go across town to get from another store. Not a big deal. When first buying the faucet, I mentioned I had other plumbing projects to do, they said they would have someone contact me to give a bid. Later Brent Hunt from Saffron called, set a time, we met. Spent an hour going over my property, describing what I needed, and I drew him maps as the project involved 3 wells on 6 acres. He got back to me later with a bid that said it included all labor and materials for what we talked about, but it wasn't itemized or detailed. (My mistake not requesting a break down) but it did say all labor and materials. I agreed to the bid, we set a date. Days before the start date, Brent texts asking if I wanted a hydrant in a different location than I showed him. I said no, told him to refer to the map we gave him. He then said that he may have under estimated the pipe needed and there may be "extra" costs. But the bid said "all labor and materials" included. The workers showed up on the start day, nice young men, and started telling me what their plan was for the day. 1st thing was to clean my 2000 gallon water tank, and then they would cut out my concrete pad. I said that Brent told me they would horizontal drill under the pad, as I didn't want it cut up, and they said that's not what they do. I told them to hold off on that and I would call Brent. I said they could start the cleaning and maybe work on separating the two water sources that both feed that tank, they said they couldn't do that either, as it would require a new pump and pressure tank. I said wait on that I'll call Brent. I went inside my home to call Brent, who immediately said I was wrong, that we didn't talk about horizontal drilling, and that's why he wanted to put my hydrant in a different spot?!? The out and out lies, the completely unprofessional bid, the omission of any details so he could add charges later! I said never mind the work. Tell your crew to leave. I then went to the crew, told them what had transpired and that we wouldn't be using their services, and they said they had already added the cleaner to my water. I asked how long and what charges I would get for the tank cleaning, they said 2 hours plus the cleaner. I agreed and went inside. Brent called them, told them to leave then, with the cleaner still in my water supply, effectively preventing us from using our water. This isn't ok. No one should be held hostage by poorly written bids that imply a scope of work that the service provider changed based on their wants. I will be investigating legal options. At the very least, I hope this helps other avoid a company that don't care about their clients. Maybe that's why they recently had to change their CCB number.

Literally just left the store and left our items. Only saw 5 employees in the entire store and 4…read moreof them were at customer service. We were there to get a tool bag, which are locked up. No one from costumer service . No on from customer service could help us and they "called" for someone. Waited 10 minutes and went to the Lowes at Keizer station, they at least have enough employees

Ordered a refer online, got here in 2 days from Salem (45 miles). $1250 for the unit plus…read more'necessary' $18 installation kit, plus $50 to take away the old one, charged my card $1355. The delivery guys put it in place, plugged it in, and basically said that's it. They would not connect the water line for the icemaker because it's copper from the basement to the kitchen, and then flex plastic to the refer. 'We can't, there is copper.' Called Lowe's and got the same story, call devolved to 'but it's plastic to the unit' / 'but there is copper, you can do it yourself or call a contractor.' Would have been nice to know that before we turned the water off. Of course the fittings for the prev unit don't fit. Asked the delivery guys if they could cap the loose line so we could turn the water on, primal shrug on their way out the door. Sullen, uncommunicative, unhelpful, and charged for an install kit they did not use. No more Lowes, ever.

Shout out to Tim P for excellent customer service. He loaded things on the cart and pushed it to…read morecheck and even loaded in our van! Great guy! You need more employees like him!

I went in on Monday to pick up some basic items. Just need help locating them when a very rude…read moreemployee named Aaron attempted to "help". He said what I was interested in purchasing was all incorrect and his body odor was...disgusting to say the least. Breath that could kill plants. Not only bad service but bad hygiene.

Local in store, great. Online orders beware. If it is shipped from a local store you can modify the…read moredelivery date. If it is not from the local store, then you can NOT change a delivery date. This information is not disclosed when you make an order. The website simply says call customer service to modify your order. The policies on if delivered items are left out in the winter weather and damaged, or stolen, are not on the website, despite customer service stating they are. Nor will customoer service send you a copy of their policies. The resolutions department will offer to call vendors, but if the vendor has already shipped the item you are out of luck. This experience was with the resolutions department. The call to customer service was less than 24 hours after making the order. The first call ended being disconnected, or they hung up on me. I do not know which. I canceled most of the order. That also can not be done online despite the website saying you can. I had to call them again. I do like the local store. Online orders delivered from there are also fine. But for anything else online I am unlikely to patronize Home Depot again. There are plenty of other local options.

These guys bailed me out big time a tree trimmer destroyed my fence and didn't even bother telling…read moreabout telling me about it. Don't ever use ax caliber tree service anyhow, my fence is currently being held up by benches and chairs and home depot came to my rescue. Their veterans program came out, looked at my fence. They know the importance of somebody with PTS PTSD having dogs for their mental support animals so they decided to turn my broken downward fence into a brand new chain-link fence about 100 foot worth awesome company and they'll give you 10% off if you're a veteran.

I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!