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    Keystone Granite

    4.2 (61 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Keystone Granite

    Countertop installation

    Keystone Granite Photos

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    Window sill

    Had Keystone out to do the bathroom. Overall I like the work but this is about detail. This is underneath the window sills & how they left it. Even if they didn't intend on caulking this they should have said something. Bummer.

    Picture is of the waterfall from peninsula. Notice how well the grain matches

    I am absolutely in love with my new marble counters. Keystone has been a dream to work with and the team that did my install went above and beyond any expectations. Perfection.

    Bathroom
    Jenny C.

    This is the nicest company we have ever worked with , The crew was so friendly to work with. When we set the date they were here. They take pride in there work down to the littlest detail. I would recommend this place to anyone. Such a pleasure , we made a few changes at the last minutes and they had no problem with this and even with changes they sent us a refund promptly Keystone has integrity and will always use them Thank you to Sue and crew for such a professional job !!!

    Buyer beware! They do not stand by their product or alleged warranty on their countertops. I spent thousands for quartz countertops and they have been treated perfectly. A crack has formed at the corner of my countertop and has started to spread. I contacted Keystone back in December and was given the run-around for months. Only now, mid-February did I receive a phone call from the office manager (Sue) who was rude, abrupt and refused to do anything about repairing the crack unless I paid money out of pocket to have someone come out. I sent them photos as soon as I noticed the crack. I offered to show them my counter is level and that this isn't a result of my 34-year-old house suddenly settling as she claimed. I never cut on my countertops or set anything hot on them. This is a manufacturer defect and I'm now having to either pay more money to repair it or live with an ugly and potentially unsafe crack in my countertop. To leave your customers high and dry after they pay you a lot of money for something done to their home is unacceptable but to also have this kind of attitude and rigidity rather than to work with and try and help your customers is inexcusable. I will never do business with Keystone Granite again nor will I ever recommend them to anyone. You had the opportunity to create a great customer experience which would result in lifelong referrals for business but instead you've decided to ignore me, not communicate back in a timely manner and greedily want more money. Shame on you!

    Keystone install just made the kitchen that much closer to being awesome
    Dutch S.

    We just had our countertops installed yesterday. Keystone was in constant communication leading up to the install including sending images of each piece to be cut and the orientation of the stone. We had to make some changes to the layout, they halted production until we worked out the kinks. Yesterday they arrived with 3 trucks and 6 strong men to lift the over 1000 lb piece of granite into our home. They took great care negotiating corners, doorways and made sure they kept the granite from denting or gouging the floor. Once the heavy lifting was completed, two stone masons stayed behind to set the quartz and granite, mount the sink and cut the faucet hole. They taped around all their work to keep the stone from chipping. They polished rough spots and further sealed the granite. When they were done we had our beautiful kitchen just the way we envisioned it! We are ecstatic! We picked our stone several months ago, placed a deposit so we wouldn't lose that special piece. Sue's team worked with us over the past months with exceptional professionalism. We've read a 1 star review by an impatient Yelper, who couldn't be bothered to wait for Keystone to produce their stonework artistry. I can only say that art takes time and patience. Keystone has a full calendar for good reason, they are exceptional at what they do! The services they provide are wide ranging from counters and vanities to stone walls and outdoor kitchens. We have 2 bathrooms and a hearth to remodel and wouldn't go anywhere else. Keystone is worth the wait!

    Overall counterop

    In May 2021 we ordered two DIY bathroom vanities. They were simple rectangular countertops with a under mount sink. I picked them up at their shop. I planned to remodel our downstairs bathroom the summer of 2021 but had to delay until this summer. A week ago I opened both of the boxes and found one of the countertops had 3 breaks in it. I followed up with Keystone and they said they wouldn't have shipped them that way. I did not inspect them when I picked both the countertops up as they were boxed and taped shut. I handled them with care and they sat in our downstairs storage and were not disturbed. Its a little frustrating because now the granite we selected is no longer available. So we will end up with countertops that don't match because I'm having a hard time not using the good countertop. Ok, I understand Keystone's perspective. A customer orders countertops and then a year later, he reports one is broken. But together, we should have inspected them before receipt and then there would be no questions. That didn't happen. And a warning to anyone who buys their DIY countertops. DO NOT accept them without looking for damage. There were three breaks in the slab. And no damage to the sink. Which surprised me a little. Go figure. I hope Keystone changes their policy and requires customers and shipping to do a visual inspection. It would be in everyone's best interest.

    Wade C.

    Nice selection of granites to choose from! Sales people were knowledgeable and helpful but the best part of the experience was the install team! Thanks Alvey and Ryan for an incredibly great install! You did a great job and we appreciate your detail and perfectionism! I would use them again! Wade Cox Interior Designer Eugene, Oregon

    They only filled part of the gap. They too questioned why this was done

    So many consumers give 5-star reviews for a service that MEETS expectations. A 5-star review is, what did the company do to EXCEED your expectations? It's taken me a while to get to writing this review, but, I've been working on completing several home projects on a timeline (as MANY homeowners are). My initial engagement with KeyStone was great, for the most part. In the beginning responses were fairly prompt, and the representative who came to template was great. When they called for install appt, I asked if I needed to be present or just on site while the install was being done. I was told JUST on site. Many of us are working from home these days and that means we're there but not "present". With that confirmed, the install was set for June 2. As the installers completed their work, I was on a conference call and was not available to see the work. I was told they were calling out, "ma'am?" But, I was in my garage/office and unable to hear and respond. The showed my daughter (a senior in high school), the gap (as pictured) and told her it was due to our wall not being level. You can see that the gap has been filled with a mortar compound (by the installer) and that is as far as they filled. I called KeyStone the next day (Wednesday) and explained. The representative that I spoke to said she needed pictures and would get back to me. I know how busy they are and waited until Friday morning (first thing) to follow up. I had a contractor coming over Saturday to help me with my back splash and wanted this acknowledged. This was NOT quality work. The representative that I had emailed said she was waiting for manager response and would follow up. She wanted to know who filled the gap with the compound and why didn't it fill the whole gap. I explained again. She was shocked. She responded later that her managers said that I would have to use Hardy board before I did my backsplash, making this a non-issue. I told her that this isn't true, and I would not be using Hardy board. She came back with their next "recommendation" of putting thicker mortar in that area when I placed the backsplash. I told her that this was not a viable solution and at that point I felt that the install was not "honest" nor were the solutions. Sure, the cost for KeyStone is low, but, I did not get what I paid for, I felt I should be refunded something for "less than" work. That's when a manager called me (Friday afternoon) They had spoken to the installer and the wall was not level and they needed to cut it to make the seam fit (understandable) and all walls are uneven. We had just replaced drywall in our demo. The gap they left should not be that BIG. They wanted to come out and look. I told them that I didn't have time for them to come out, that I had a contractor coming out the next day for tile, and they knew what had been done. The installer told them. They then claimed that I wasn't giving them an opportunity to do anything that they responded to my concern right away. I contacted them that day and they responded that day. I told them that I had reached out the day after install, and I followed up on their lack of response. They claimed that the wall was that uneven and if I wanted to prove otherwise, I would need to go buy an 8' level, "which is VERY expensive," she said in a condescending tone. I continued to tell them that the work was not good and the "solution" of the wall being uneven was dishonest. We were at an impasse. They were not willing to do anything if they couldn't come see it. The next day, the contractor came to help me with my backsplash. Here's his conclusion. All walls are not 100% level, the template was likely "off", the installers did need to modify, and they made the error in the cut to do so. It appears that instead of cutting from one end to the other, they started at one end, stopped and then stared at the other end, failing to have lined up the two (hence the odd cut you see in the circled image). The template should have acknowledged the 1/8" variance in the wall, preventing the need to make the cut - which resulted in a BAD cut, and 7/16" gap created. If your project goes smoothly, you'll have NO problems with KeyStone. Loyalty is built on how you handle a service breakdown. I recommend shopping around. Many companies are price matching and it could prevent a headache if something should go wrong.

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    5 years ago

    Totally happy with their workmanship. Everyone I encountered were very pleasant people. I'm completely happy with the countertop project!

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    4 years ago

    Purchased granite countertops , the install was top notch ! Installers were very pleasant and helpful . 5 stars !

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    Review Highlights - Keystone Granite

    Sue called to follow up and made every arrangement and follow up to make the whole situation right.

    Mentioned in 12 reviews

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    Budget Granite Countertops & Cabinets

    Budget Granite Countertops & Cabinets

    (63 reviews)

    Roseway, Northeast Portland

    Budget Granite truly brought my husband's and my vision to life. During our full home remodel, they…read morecreated our custom vanities, kitchen countertops and island, laundry room cabinetry, stained our staircase, and built a custom bookcase. Norman, Sharon, Wen, and Ian are exceptional--not just in their craftsmanship, but as people. They are some of the kindest and most genuine individuals we've had the pleasure of working with. They care deeply about what they do, and it shows in both the quality of their work and their reliability and responsiveness. The way they treat their clients is truly next level. They are consistently on time, dependable, and deliver beautiful results. Norman has an incredible eye for selections, and I really enjoyed learning from him about cabinetry craftsmanship. Since this was our first home remodel, we leaned on his advice often--and many of his suggestions ended up shaping our home in the best way. Throughout the entire process, they went above and beyond. Anytime we had a vision, we could call Norman and the team, and they would find a way to bring it to life. Norman would come out, take measurements, and make it happen. When I wanted a custom bookcase, they absolutely delivered. That level of dedication and follow-through is rare. Wen also played a huge role throughout our remodel. From answering every question to supporting us through the final stages, he was incredibly kind, patient, and present the entire time. The customer service we experienced was outstanding, and the quality of the materials, custom cabinetry, and installation exceeded our expectations. You won't regret working with this team. It's rare to find people who care this much about their craft and their clients. We're incredibly grateful to them for showing us what true excellence looks like.

    My wife and I tried 5 different countertop shops until we found these guys. We are glad that we…read morefound this gem of a shop and had a great experience. Ian and Sonny were on it! We have been putting off writing a review because we wanted to share pictures after completing our backsplash. Neither of us write reviews very often, but this job was such a huge success so we needed to give them props. We are just going to list off what we liked... 1. Our kitchen is larger than a standard kitchen where all the other shops quoted needing 2 slabs to get the job done. Budget was the only shop that recommended using a Jumbo slab for our kitchen which saved us $$. 2. All we had to do is text Ian a picture of our kitchen layout to get a quote. We had a quote that same day. 3. Phone conversations were great! We had some questions about the edges and the free kitchen sink size (30" vs 32") they were including and they were responsive. 4. Easy process to get the ball rolling. All we had to do to get job going was put down 50% of the cost to have measurements done the following week, then they were out installing the countertops 2 weeks after that. 5. They showed up to install when they said they would. We were told installers would show up between 8-9am and they arrived at 8:15am and were done with our install about 4 hours later. 6. Cleanliness was exceptional - they even put cloth down to protect our flooring. 7. Our experience was so great and have been telling our friends about them if they ever need new countertops. 8. We are going to copy and paste this review into Google as well to get the word out. You don't find many businesses that are this good very often these days, especially when it comes to construction projects:) Alex & Christina S.

    Keystone Granite - countertopinstall - Updated May 2026

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