By far the worst nail shop I've ever been to. Customer service sucks. I wanted to give this place a try as it's new and in my area. I went to get a builder gel set on 5/7, I was greeted when walking in and everything went good, got my nails done, they were cute, same night my builder gel started cracking and lifting. I've been getting builder gel for almost a year now. I was so upset as it is such an inconvenience having to go back to get this fixed, when I got there I was informed it would be a 3 hour wait and was advised they'd call me when I could come in. I requested a different tech and was told if I did that I'd have to pay for the fixes, and was told another tech would watch over how the original tech applied the new builder gel to ensure it was being done correctly, so I agreed to the same tech. This does not happen of course. When they called me to go back I walked in and was not greeted at all the original nail tech looked at me and nodded her head to sit down, didn't say a single word to me, not a single "oh no, what happened? I'm sorry this happened to your nails" not a single word. As she was fixing her work the nails were literally popping off. Another tech came and asked her how it was going and she stated "I don't know what happened the nails are literally popping off" the other tech said did you use primer and she said I never use primer and the tech said try using primer. Anyway, once she applied the builder gel she not once use a single tool to file down, buff, shape or nothing at all. She used absolutely nothing when fixing them. She reapplied the builder gel, added top coat and said let me know if you want me to fix anything and I asked her to shape and file the nails, she did and I then asked her are we all done and she said do you want any cuticle oil I said no I'm good and she said your all good then and that was it. Worst customer service ever. To top it off she was texting while she was fixing my nails. The energy was so off and I didn't even go in there rude, I'm an understanding person but the customer service lacked so bad from their part. AND UPDATE 5/10.. TWO DAYS after getting my nails fixed my left hand nails are lifting terribly 2 nails broke already on Mother's Day.... these were my Mother's Day nails I paid $65 for this plus $10 TIP.... I really wanted to make this nail shop my new go to.... will never be returning here.
The overall nails actually slayed the tech actually does really pretty work maybe builder gel isn't her expertise? Idk but the customer service over her mistake was crazy, and the fact that they're lifting and breaking 3 days into a NEW set is insane. read more