Santos was very efficient and patient with a continued billing issue that he cleared up with…read moreextensive research into our account. This was a third visit in person to the store in Montclair Plaza to resolve the confusion.

Very disappointed in this store and the service provided. I had just sent up service with 6 lines…read moreporting over from Tmobile and one of my lines iMessage was not working. Having called into support they advised me to wait 4hrs but can take up to 24hrs if not I can go into my local store and they can further assist me. So 24hrs passed and I was still having issues with iMessage so I walked into the store on Thursday around 6pm on 2/12 and was assisted right away by one of the reps. She checked me in and assisted me right away. I told her the issue I was having and she looked at a few settings on phone and then asked a gentleman I'm guessing a manager or something if he knew of a solution to fix this and all he said was it's an apple issue and they don't have the tools to assist me on this and I would need to go to apple. Having just transferred 6 lines over this is not the answer I wanted to hear as Verizon is my provider and they can at least attempt try to assist me. No attempt to call into support or tech support to help figure this out. Instead all the did was push me to apple. Having left I called into support and told them the situation and they apologized for stores lack of help and assured me they'll do their best to help resolve my issue. It took support about 15mins to fix my issue by deleting my eSIM and adding a new one. This is something the store could have easily done (unless the they don't have the tools to call into support such as a phone) instead of pushing a new customer away. I was close to going back to Tmobile after this horrible customer experience. Had they not been so busy when I walked across the way I would have went back to them. Needless to say I would not be going back to this Verizon store in the future and they should be ashamed of themselves to even be a company owned store. This is the customer experience I expect from a 3rd party but not from a company owned store.

Amado was generous and honest he really took the time to explain to us the different services and…read morecauses of certain usage . Forget those other wireless stores this should be your local wireless store . I'm currently with T-Mobile and with this kind of service I might just switch .

This is my go to place every time I have shattered my phone screen. Never have had any issue after…read morethey have repaired it. Would recommend this place if you are looking for great customer service.

Larissa took care of me when my wife and I walked in a Sunday or two ago, about 30 minutes before…read moreclosing. As a an older man a few years into "middle age" (48), I'm either starting to lose my patience for all things technical and/or electronic, or I'm falling behind on all things technical and/or electronic, lol. In came Larissa, with more patience for this technically challenged old man than this old man had for taking on the technical challenge of trying to download/change over, upload or whatever the term may be for transferring the data from my iPhone 14 over to my brand spanking new 17 Pro. During the process of transferring data to my new phone and putting on the new screen protector for me, the wife and I learned that Larissa had only been working at this store for a couple of weeks, after moving on from another cellular phone company. What a tremendous loss for that other store, and what a significant addition to the team working at this T-Mobile location. I just simply can't end this review without mentioning that the team here is exactly that, a team. All other employees working at this time were making sure that they greeted every single person walking in that door and were quick to assist them with checking in, and taking care of their needs.

12/29:25: Visited this location once again but for a screen protector replacement. Richard assisted…read moreus, and was very thorough with the process. Checked what coverages we had, replaced my screen protector, and was not heavily aggressive like other sales people--just the right amount to help us feel comfortable. Thank you Richard!

prices are great, repairs are good quality, parts are typical or oem. but most of all they always…read moreare flexible for me and my time. sometimes its immediate need so they work as fast as they can. and they have alot of off brand phones you can buy that are imported.

Do not come here Brought my iPhone 16pro in and got a cheap…read morescreen that keeps popping out , phone doesn't charge correctly anymore so I'm sure they replaced my battery with one of their cheap ones and my face ID doesn't work anymore

It is a very busy location so be prepared to walk around the mall while queued for service. I was…read moreassisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn!

Horrible waiting time I've been waiting here for hour and 20 minutes they have more workers hidden…read morein the back , they let some people skip the line probably they know them it's the worst spectrum location ever

The best place in town to sell your devices. My friend Matt at Lucky Diamonds Cash For Gold (also…read morea great business) referred me to sell my iPhones to Discount Wireless. A great experience, I highly recommend it. Frances

Came into this store to turn in our old iPhones since we bought new ones. I have to say the…read moreexperience coming here was exceptional! Everyone was so nice and attentive! From the moment we walked in and greeted to the moment we left! We had a few questions and were answered, quite impressed honestly! The store was very clean and organized...great experience coming here!

Worst customer service! My brand new phone broke and two associates from this location failed to…read moregive my husband the tracking number and all the information that we needed. The first associate on day one told my husband that the phone would be delivered the following day. When the phone was not delivered we went to the store to inquire about it. The second associate said that because the phone was ordered after two then it wouldn't be delivered until the following day. She asked if we had the tracking number and we told her no. She said it would have been sent to the phone that needs to be replaced. Phone is broken, the data turns pink, can't do anything with it. My husband had to get the tracking number from the second associate. The following day we get text that the phone was going to be delivered my husband looked up the tracking number and he quickly read the phone would need to be signed for. Unfortunately we couldn't get the phone because both of us were working. We missed the delivery so I quickly called this location as I was upset because my phone is my second blood line now and Mario told me he wasn't going to help me and he hung the phone up on me. I hoped in my car and got a phone call back from him minutes later, no apology for the disconnect so I knew it was intentional. I told him I was head over there and that I wanted the corporate phone number and his area manager. He told me again he wasn't going to help me. I did show up at the store as Mario and two female associates were waiting for me at a table. These employees were not waiting to help me, they were waiting to intimidate me. I then asked again for the corporate number and area manager which he refused again. Finally I got a number but it wasn't a corporate number but it was a third world customer service number. Mario and his associates need to learn to de escalate situations wth customers when they arise. They need to communicate better with details to better serve the customer. I have posted this on social media in the Rancho Cucamonga News Group with over thirty thousand members and it appears this isn't this stores first terrible incident. I hope this reaches the right Verizon personnel so they can better train their employees in customer service as this was the worst experience I have ever experienced in my lifetime. As it appears Verizon is trying to earn T-Mobile and AT and T customers back this is absolutely the wrong way to do so.

The supreme tech in Rancho Cucamonga gave me a 60 day warranty. No glitching or random screen…read moretouches. Actually used adhesive to seal the screen in.

The worst customer service! The owner zaid doesn't have any people skills and was being…read moreargumentative as oppose to coming up with a solution to help the customer. He helped two other people while having us wait when we were the 1st ones there. Accused us of breaking the phone when all we came for was a screen replacement **(cracked phone). When we went to charge the phone it wasn't working. when we 1st brought the phone here everything was working properly with the exception of the screen being cracked they don't want to take accountability for breaking the phone. we asked for a refund and we were here over 1 hour. And never took accountability for doing other damage when putting the screen on. I would stay away from this place don't waste ur time or your money!!! Not a reliable business. Stay away from these Scammers...... I agree with the other post on here abt them breaking your phone

I went in to drop off 2 phones that I needed to trade in. For whatever reason I didn't get the…read moretrade in kit with the phones so I looked up online that I can take them in to do it. It was quick and easy, I was in and out in about 5-7 minutes. I was emailed all the transactions of this process by entering in my email address on the screen and I was out. Super easy and convenient and the employee was great to work with.

We went into Tmobile to inquire about Apple Watch since I started to want one due to convenience…read morewhen I am with my baby and not having to carry my phone. Yari was friendly and helpful answering all of our questions. We decided to go with the Apple Watch 10 46mm and they had a buy one get one $300 off. Also, we were able to get $3 off the cellular services due to autopay while the second watch was half off on the cellular services. It was nice to know there were promos and can do monthly payments. Yari helped with syncing and setting up my watch. That was very sweet of her. I really appreciate it. The Rose Gold Apple Watch is beautiful and my husband got the Black Apple Watch. This place is in a plaza and not hard to find parking.

I went to this location like a dummy thinking I lost my phone, very stressed out, but the employees…read morethere helped me find my , which was in my car. (Idiot that I am ) Anyhow the two guys were kind and very helpful, god knows I would be laughing if I were them. Anyhow , gentleman thank you again for helping me. Sorry I didn't get your names

We had a very bad experience at the Verizon Store in Glendora…read more The manager was very rude and dismissive, he said just go online and handle it there. All employees are busy. I wasn't asking for anyone to drop wha they were doing and come help us. The reason we went in is because we were having trouble with their customer service. They told us we needed to go back to the store where we purchased the phone to solve the issue. It was just frustrating because we were getting the run around from everyone. Thankfully we were able to finally handle it online after several tries. I can see why their rating is so low. This is the closest Verizon store to me, but I'll be going elsewhere from now on. I'd recommend you do the same.