Came into this store to turn in our old iPhones since we bought new ones. I have to say the…read moreexperience coming here was exceptional! Everyone was so nice and attentive! From the moment we walked in and greeted to the moment we left! We had a few questions and were answered, quite impressed honestly! The store was very clean and organized...great experience coming here!

Worst customer service! My brand new phone broke and two associates from this location failed to…read moregive my husband the tracking number and all the information that we needed. The first associate on day one told my husband that the phone would be delivered the following day. When the phone was not delivered we went to the store to inquire about it. The second associate said that because the phone was ordered after two then it wouldn't be delivered until the following day. She asked if we had the tracking number and we told her no. She said it would have been sent to the phone that needs to be replaced. Phone is broken, the data turns pink, can't do anything with it. My husband had to get the tracking number from the second associate. The following day we get text that the phone was going to be delivered my husband looked up the tracking number and he quickly read the phone would need to be signed for. Unfortunately we couldn't get the phone because both of us were working. We missed the delivery so I quickly called this location as I was upset because my phone is my second blood line now and Mario told me he wasn't going to help me and he hung the phone up on me. I hoped in my car and got a phone call back from him minutes later, no apology for the disconnect so I knew it was intentional. I told him I was head over there and that I wanted the corporate phone number and his area manager. He told me again he wasn't going to help me. I did show up at the store as Mario and two female associates were waiting for me at a table. These employees were not waiting to help me, they were waiting to intimidate me. I then asked again for the corporate number and area manager which he refused again. Finally I got a number but it wasn't a corporate number but it was a third world customer service number. Mario and his associates need to learn to de escalate situations wth customers when they arise. They need to communicate better with details to better serve the customer. I have posted this on social media in the Rancho Cucamonga News Group with over thirty thousand members and it appears this isn't this stores first terrible incident. I hope this reaches the right Verizon personnel so they can better train their employees in customer service as this was the worst experience I have ever experienced in my lifetime. As it appears Verizon is trying to earn T-Mobile and AT and T customers back this is absolutely the wrong way to do so.

I went to get information about my phone the trade-in promotion and I was helped by Jose and he is…read moreabsolutely amazing. Not only is he knowledgeable, but he is patient. He is willing to help and explain things a million times with a smile on his face. he is also super friendly I felt super comfortable and happy with my purchase and the customer service was top notch! Give this man a raise Thanks again Jose! I'll be coming only to this store from now on

I would like to give 0 star for t mobile if there is one. They know how to charge you but don't…read moreknow how to fix their problems. I have been with T mobile over 7 years. Lately tow month, I lost my internet service daily. I contacted the company which they located in philines and usually took two hours to get someone. Dancing like clowns to follow what was suggested. Nothing helped. Still no intent connection. I went to local store and suggested leaving Tmobile but no refund. I am pretty sure the employee knows what happened. I f someone try to join T mobile, just be careful.

Karimi assisted with correcting a txt & call issue with my i15 after the recent IOS 26.03 release!…read moreMy txt input was very slow. And my txt's & outgoing calls be not going out. She reviewed my setting & reset (something??!!) My iPhone is again performing great! I highly recommend Karmi & this location's team!

My verizon phone has been not allowing texts to come through. I walked in to get some help, perhaps…read morehave them check my settings. Barely got a look in the eye. Never got off his POS System and just said "I have no idea why its doing that". Didn't even recommend verizon tech support. I had to suggest it. Then answered "yeah, do that". If this store is not available for any tech support, they should have back up suggestions, at least 611 tech support. Really failed this one.

my mom and i went in today inquiring about upgrading her phone. we were helped out by Joaquin and…read morehe was truly one of the nicest associates we have encountered in a long time. he took his time to go through all of the options available to my mom, as well as patiently explaining the details of every option mentioned. the process was made super easy by him due to his kindness, professionalism, and his knowledge in his field. he also ensured all of his attention went to us which is not often found in this type of process. i cannot recommend him and his location enough, thank you for a good and memorable shopping experience!

Paula and Maria are the best!! Amazing customer service, friendly and kind attitudes. So helpful…read morewith all of our transferring lines. Definitely recommend this location over the other

First I will say-…read more This AT&T location has the absolute best customer service. I was having a problem with my 5g internet on my iphones, I have two lines. I called the customer service line, no live person, couldn't help me. Did online chat with a service rep. Couldn't fix my problem. I went to the Rancho Cucamonga store to talk to employees, they apparently looked bored, and lacking knowledge, and said yep yep gotta call blah blah... But....Where I purchased my phones, being a long time AT&T and apple customer, living here and in upland, stepped in and was helped by an employee named dree. Dree sold me my new plans , and phones a couple of months ago , very friendly and customer service oriented. She solved my problem within 20 mins, not having to call corporation, new exactly what she was talking about and doing, to where the other employees in another store couldn't help.and even The online chatbots couldn't either. This review is mainly to praise dree and her exceptional customer service. Absolutely amazing. Very knowledgeable. The other employees at this location are the same. A very well managed, AT&T store. I very highly recommend coming here if you are an AT&T customer. Thank you dree, and the other staff at this upland location. Please continue your valued customer service:

Jose is the best, he's very professional and great to work with! We got really good service and…read moresupport, thanks to him! Highly recommend him to anyone with ATT!

This place is amazing. Brought my phone in cause some charging cables weren't working. Took it in…read moreand they cleaned it and now its like new. Brought my wife's phone in for a battery replacement. Now it works like new. These guys are amazing. If you have problems with your phone. I highly recommend this place

Great customer service! When shipping delays prevented them from meeting the promised repair date,…read morethey immediately discounted the repair. Didn't need to do that as it wasn't their fault. Very knowledgeable and won't attempt a repair that isn't worthwhile or may not remedy the problem. Updated 2 weeks later: They seem to have lost the passion for this repair. It wasn't a bad battery needing replacement as the new one won't take a charge. They attempted for several days to get it charged enough to transfer the data but every promise of tomorrow heat put off to another tomorrow. I will pick it up and remove the hard drive and transfer the data myself. Very disappointed from what we started with.

I had such a great experience here! I went in because my back screen was cracked, and he took the…read moretime to give me different quotes and actually explain what would benefit me more instead of just trying to charge me the most expensive option. He was super honest, patient, and gave really helpful advice and tips. He was also very nice and family-friendly, which made the whole experience even better. We ended up getting cases, screen protectors, and even a new phone from him. Everything was reasonably priced and the quality is great. It's hard to find people who are genuinely honest in this business, but he definitely is. I highly recommend coming here if you need phone repairs or accessories!

Guillermo was great! Honest and helpful. Here is the thing. I didn't need to pay for any repairs…read more Honesty and great customer service like this is rare. I highly recommend him. Other quotes I received were 4 times as much. Guillermo walk me through things.

Choose another location. Honestly, my experiences here have been far below of that of your worst…read moreused car buying experience. Employees here are woefully misinformed or just blatant liars ....and quite possibly both. Seriously, choose another location.

I was extremely dissatisfied with the service and the employees in this establishment. One employee…read morein particular could not seem to tell me the truth about anything. I had gone into the store five times within three weeks in September trying to get an iPhone 17 Pro Max. On two occasions I waited over two hours to speak to someone regarding the iPhone 17 Pro Max order. He Sent me to Victoria Gardens on a wild goose chase for an iPhone 17 Pro Max. Of course they did not have them in stock. He told me he would email them to let them know I was coming. That did not happen. He told me he would have the phones delivered overnight. That did not happen. A week later, he told me he would have them delivered to the store and I could pick them up there. That did not happen. Found out they were just an authorized retail store and not the real deal for AT&T. I just discovered that they closed. That's a good thing. Customer's should be treated better. Extremely poor customer service, they needed to close.

highly recommen this shop. Joseph was super knowledgeable and helpful. Super kind and honest. I…read more appreciated him for taking the time to assist me. Brought my girlfriend's camera in to check about the flash not going down. He let me know this was a manual flash camera. He was so awesome and just let me know camera is good no issues. thank you Joseph will return for any future issues

thank you to joseph for saving my camera!…read more my canon powershot sd450 broke and couldn't toggle between camera/video/image display and i wasn't sure of what to do. thankfully i found joseph through yelp and im so grateful he was able to fix the camera since its an older model and hard to find nowadays. joseph is very knowledgeable and diligent in explaining his diagnosis to me. he showed me the broken parts and made sure i left knowing how to take better care of the camera :) my experience with him was awesome since he was able to fix my camera in less than a day, communication was great as he kept me updated through text/phone and even made sure i have a case for the camera now. overall, he took care of my camera and i felt very safe leaving it with him. highly recommend him, you'd be in very good hands!!

Antoine at Fix Hub is the only person I trust with our iPhones. This was my third time coming to…read morehim for repairs, and once again he took care of my daughter's iPhone 11 Pro screen perfectly. He's always been honest, reliable, and very reasonable with his prices, which is why I keep coming back. This was also my first time visiting his new location in Rancho Cucamonga, and it's great -- big, clean, and safe. He still offers mobile repair, but I wanted to check out the new shop, and it did not disappoint. Thank you, Antoine, for always taking care of us. Highly recommended.

Great experience from start to finish. Pricing was very fair, and the team was super helpful. They…read morehad everything I needed in stock for my iPhone, which made the whole process quick and easy. Really smooth, no stress. Highly recommend!