After reading others' Yelp reviews for the Glendale Galleria's Sunglass Hut, I was reluctant to…read moreshop there. However, I was in the Galleria on the morning of 7 June 2018 and needed to replace my sunglasses. While working with customers, the salesperson greeted me as I entered the store. When she had finished serving the others, she came over to help me. I knew what I wanted (either RayBan or Maui Jim) and the style I preferred. She provided me with a number of appropriate selections and knew her merchandise, was professional, and answered completely the few questions I had. When I had made my selection, she handled the payment expeditiously, and I was soon on my way, a very happy customer. My experience exceeded my expectations, and based on that, I recommend the shop with no reservation.

I came here to do a return, and I was greeted by Zoey, who was super nice...and took care of my…read morereturn, and then helped me order a new pair of oakley's. She made sure that my order was placed, and followed up with me once it was ready for the in-store pick up. Great customer service experience, a good oakley collection in-store and more online. but my shopping experience was great, and i would come back again~!

I stopped by this Sunglasses Hut tonight while my wife was at Bath and Body Works. I came into this…read morestore to look at their Oakley collections. Vivian was very nice and greeted me when I walked in. I asked where were the Oakleys and she pointed me to them. She asked if I had any questions and I told her I was just browsing so she said to let her know if I had any questions. They didn't have a lot of Oakley sunglasses so nothing stood out to me. I also looked at their Ray Ban sunglasses but I can't wear them comfortably

Walked into this store and asked to help with an issue i had with my proscription glasses…read more The gentleman with the Diesel Eyeglasses (sorry i can not recall his name) was super kind. Fixed my glasses at no charge. This is a 5 start review for the superb customer service he provided. Thank You for being Kind & Caring Also good multitasking skills. I will be visiting this store very soon to buy my wife a new pair of Sun Glasses

It should be a 5 star rating for sure!! I had to come here because my AI Meta glasses are not…read moreworking . I had called first before I came and I talked to James and he told me to come in to see if he can help and reboot my glasses. He helped me for over an hour and did everything he could to try to get my glasses paired. He was very professional and helpful. The best customer service ever and no complaints on my end. After I was helped James showed me the news A$ap Rocky Ray-bans they I will come back to get. He should be all colors and different size frames. They have all types of glasses and it very nice inside the store. They of course have good reasonable prices and value at Ray-Ban!! I suggest you come here for your purchases or questions!! -Marshay D.

Dunno why the rating is not five stars. The level of service is phenomenal and extremely attentive…read more Yes, they were sold out of the glasses my husband wanted - but they walked him through how to make the purchase online once they came back in stock. I ordered my sunglasses with no issues and when I came to pick them up, they remembered me and it was all easy peasy. Wait time was normal, of course depending on their foot traffic, and I didn't feel rushed at any point during our time. And I didn't catch his name, but the gentleman who looks like Jude Law's long lost son is BRILLIANT. That's the high level of service you want from this location, surrounded by luxury stores, treating everyone with respect regardless of what the customer is dressed like. Worth the schlep and worth avoiding the local Sunglass Hut.

Regina was absolutely amazing! She helped me find the perfect sunglasses and made the whole…read moreexperience so easy and enjoyable. She was patient, knowledgeable, and had such a great eye for style. The customer service was truly excellent from start to finish. I'm very happy with my purchase and will definitely come back again. Highly recommend asking for Regina if you want outstanding service!

Great experience at Optica in Glendale Galleria. Regina was extremely helpful, friendly, and very…read moreknowledgeable. She took the time to explain everything and helped me find exactly what I needed. The service was excellent and the selection was great. Highly recommend this place.

Kailinn's hospitality is amazing - he overheard my 6 year old talking about how much she loves the…read morebirthday cake truffle, and he walked over to give her a sample. We need more Kailinn in this world.

Worse customer service ever while being overpriced. Don't…read morerecommend them. I tried to adjust my glasses bought previously here for 1200 which honestly doesn't worse it's money. But even it was needed just srew changing. They wete insisting on buying new 900 worth glasses which I didn't like it. So fix my glasses in the other place and promised myself not to come back here

If you're going to this location, ask for Alexa!…read more From the second we walked in, she set the tone. Super welcoming, funny, and easy to vibe with. She broke everything down in a way that actually made sense, gave honest tips, and took her time helping us find the right frames. You can tell she genuinely loves what she does, and it never felt like a sales pitch. The store was spotless and the whole team was helpful, but Alexa made the experience. Warby Parker is lucky to have her. We'll absolutely be coming back for her.

I walked in with my mom on Monday and greeted by Taylor. She was super helpful and helped us choose…read more2 pairs of glasses for each one of us. It was a super easy process and she was very quick and efficient and communicated everything we needed to know while entering our info into her iPad. Now we just have to wait to get our glasses in the mail and she said they have a 30 day return or exchange policy and if anything is wrong we can go back and get it exchanged or returned. They had a 15% promotion that day if you bought 2 pairs so our glasses each became $80 which is great.

If you need glasses, this should be your first and last stop. Skip places like Costco Optical or…read moreAmerica's Best. Rita at Verdugo Optical is a true professional and took time to help me find frames that actually fit my face and never rushed me or tried to upsell me on things I didn't need like blue light blocker coating. I had been relying on over-the-counter readers for a while, but switching to custom glasses has been a game changer. Now everything feels sharper, almost like seeing in 3D. Turnaround time was quick, and the pricing was unmatched. Highly recommend.

Rita is absolutely amazing. I was going to send my frames to one of those stupid online lens…read moreexchange places and they were a horrific nightmare. Rita's prices are great. She returns the frames quickly and offers an extremely time generous satisfaction guarantee. She really cares about you, your vision, your eyewear and your happiness. Can't say enough great things. I drive 30 minutes out of my way because she's the only one I trust.

I recently bought a discovery set online that came with a coupon toward my next purchase, so I…read morewanted to stop by the store to smell a few other fragrances that weren't in the discovery set. Jacob was incredibly kind and helpful. I'm so glad I went in person. I ended up placing an order online afterward and even figured out what my next fragrance will be. The other day, I went with a friend who was shopping for a new scent. After we had a terrible experience with a sales rep at Nordstrom, I told her we should head next door to Byredo instead. Their fragrances are amazing, and the people are genuinely kind. Jacob, Justin, and Jessie (I think) were all so helpful and welcoming. My friend left with a new perfume and we both got some samples to try. Highly recommend.

I feel like this location is not the kindest location. I bought the LE largest bottle and a week…read morelater I decided I didn't want this scent. Never opened, sealed and they said they can decide whether or not they will return it and they won't and then they told me to come and get it painted from 11-7pm. I went at 5:50 and they said it ended at 5. It's just a lack of confusion with them always and I feel like it's whatever their mood is that they will decide to accept a return or not. I'm such a big byredo fan and this seriously tampers that. Second issue I've had and I'm just over this brand at this point

I shopped here a couple of times and I had a good experience. On my first visit, I unknowingly…read morearrived close to closing time. They were so welcoming and not pushy. On my second visit, I got to explore a lot of frames that I had missed the first time. I also liked how knowledgable they are here. I felt like the selection was good. They occasionally have deals too! PARKING Parking structure (paid), street (meters mostly)

I walked in here solely to browse and see if it was worth it investing in some everyday glasses…read more Christina greeted me with a smile and pulled a few things for me to try and I walked out with a dream pair that I didn't know i was looking for. She was amazingly welcoming, even sharing her personal favorites with me. Since i've worn them daily and will be returning in the future! I highly recommend! :)

Dr. Han is very helpful! She is professional and patiently to work with our son for the Ortho-K…read morelens. We really trust her process.

Cris helped me, she is very kind and helpful. My optical glasses returned timely and in high…read morequality. I highly recommend 2 See Optometry.