I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

My expectations were exceeded in every way during all interactions, and the outcome is making a…read moresignificant difference in my life. I recommend highly this dedicated, professional, informative and cheerful group of individuals, starting with Hayden, the happy person who set my journey on a joyful course. He provided extensive information while answering every question. Dr. John Odette and the supportive post-op optometrists were exceptional, along with the entire staff who provided a definite feeling of security and peace of mind. Post-op eye drops were sent home with me which saved a trip to the pharmacy, giving caregivers a break. Please don't hesitate to see for yourself just how perfect and pleasant Austin Eye is. (My surgery was bilateral cataract removal with lens replacement, for the record.)

I just had an upper blepharoplasty and some Botox on my 11's this morning with Dr. Stan Saulny and…read moreI couldn't be happier with the experience. He has such a great bedside manner--super calm, friendly, and really takes the time to explain everything step by step. That made me feel completely at ease. During the procedure, I was amazed by how comfortable I felt. I could sense him working, but I experienced absolutely no pain. His precision and gentle approach made what could have been a stressful experience incredibly smooth and reassuring. If you're considering an upper bleph or any kind of eye-area procedure, I highly recommend Dr. Saulny. He's truly one of the best! Oh and flew in from Tennessee to Texas because he was the only Doctor I wanted to do my surgery!

I had a terrible experience It was my first time and I went…read morefor a check up Besides waiting at least 40 minutes for the doctor to finally see me, I was told I have to pay $50 ( on top if the $150 fee for the visit) for them to give me my new prescription In all my years I never had an ophthalmologist charge extra to obtain the prescription! Plus the doctor was patronizing and borderline arrogant I will go somewhere else

Jamie helped my mom with her replacement eye glasses! The puppy ate them and I am glad we got the…read moreprotection plan.

Aftercare from the procedure is very lackluster here. I've had chronic dry eye, light sensitivity,…read moreand poor night vision since getting LASIK performed here in 2022 and was assured that these issues would clear up in the following months during a follow up I had. They have a 6 month window after the surgery where you're able to get checked and a 2 year window for any actual "enhancements" to be done. The issues never improved unfortunately and I'm now beyond the window where any additional care would basically require me to pay the entire cost for the procedure again. Their website has a page criticizing other clinics for their "lifetime guarantees", but my friend was able to get a correction done five years after his initial surgery and he had less complications than I did. I would suggest looking elsewhere.

I would not buy glasses from these people again…read more I had a negative experience doing business with them. They wanted me to make an appointment to have my glasses adjusted which I have never heard of before. And were insistent on it. They do not back their glasses and were not easy to deal with.

Don't think I could have had a better experience getting a fitting for a new prescription. The…read moreprocess was more thorough and detailed than any I had ever had, and the result was glasses that are a perfect fit and give me excellent vision at all ranges. The turnaround time was very speedy as well. Highly recommended.

I called, and they would not schedule me with an MD ophthalmologist. I've been seeing an MD…read moreophthalmologist for routine medical exams for the last thirty years, and I'm not comfortable seeing an optometrist.

I had never even thought about going to Dr. Wong until my BFF told me to go see him. That caring…read morenerd you see in the commercials is just that! He is a really good doctor with a great bedside manner. The efficiency of the office may lead you to believe otherwise, but everyone who works there is as attentive and kind as he is. He listens, attends and knows so much! I have to say I was a little fatigued after the procedure, which I didn't expect (I had double lens replacement on the same day). Also the procedure hurts, really hurts. Otherwise - my experience and new eyesight are 20/20!! He is the real deal!! Highly recommend!!

Surgery went well, but the recovery has been challenging. Dr Nguyen was a delight to deal with, and…read morepromptly fixed the mistake made by their accounting department. She always explained my treatment plan to me in vernacular I could understand, and was always upbeat about my prognosis when I was not. I miss my weekly visits with her.

Cunningham was worthless. Terrible communication. Did…read morenot help me at all with my dry eye. When I left the last time, I had no future appointments scheduled or suggested. No plan of treatment. Very little information other than yes I indeed have dry eye. I had great hopes, seeing as how the name Dell was so respected. I don't know what his problem is. I tried very hard to find out what to do. He did "suggest" I could try IPL. But really did nothing to make me think that might help. Terrible experience!! In simple terms, he's a real jerk!

I decided to go to Dr. Soltys after doing a little Yelp research. I found two optometrists in the…read moresouth Austin area that were rated 5 stars. One was in a Walmart and the other was in the Barton Creek mall. I read the reviews and both seemed good. I chose Barton Creek mall because it was closer to my area. Overall I had a great experience as you can tell from my high rating. The only negative was having to walk through Sears to get there. The front desk was very professional and friendly. Once seated, I spent just a few minutes waiting for my appointment. There were videos playing on flat screens about various eye stuff. It was a bit scary I have to say, but I can understand it's helpful. The two assistants that did the pre-workup were professional as well. They were very attentive to my comfort and tried to make me feel at ease by asking questions about football, my job, my school etc. I hadn't been to an optometrist for a few years and the equipment and techniques seem to have been updated. For one, they took a photo of my eye with a laser beam. It was a little uncomfortable putting my eye up against the device and it made my eye water, but it was quick and painless. The two assistants took me into a patient room and did the standard stuff. They asked me about my eye history, did a reading of my current prescription from my current glasses, asked about medications and explained what the doctor was going to do once he started. This whole process took about 10 minutes. Once the doctor came in, he went over my pre-work and did an eye exam. I felt like he was very professional and thorough. He answered all of my questions. I have seen a lot of doctors in my life, and I am pretty hard on them and usually ask a lot of questions. I could tell right away that I liked him. Unfortunately for me, I had gotten a bit older and my prescription required bi-focals. I had never used them before and the Dr. explained my two options with lenses. You can do a progressive bi-focal which has a transition between the two prescriptions, or you can do a standard bi-focal. The Dr. recommended the progressive and I agreed. I had my prescription filled and I immediately realized that I could not work with progressive bi-focals. I called the office back and scheduled a followup. The office and Dr. were very nice and thorough again and it was no additional charge. I decided to have two glasses made, one with my distance prescription and one with my reading prescription. The cost was about the same as the progressive prescription. I have been happy with this solution so far, although I have to carry around an extra pair of reading glasses with me. I guess that is the price of old age.

I am super-picky about optometrists because I have really bad vision. I just happened to be in…read morethe Barton Square Mall and was looking at one of those chain eyeglass stores and asked someone there about optometrists. Both of the young employees enthusiastically recommended Dr. Soltys, although there are several other optometrists in the Barton Creek Mall. They were not just selling me, they really meant it. I like this office for several reasons. 1. Dr. Soltys is a really good optometrist. I've been to lots; I know 'em. The doc is excellent. Very professional. Very competent. 2. The office is open 7 days a week. There are other dr's there and I really like the idea that someone is always there in case of an emergency (retinal detachment, etc.) 3. They have state of the art equipment including a machine that takes picture of the back of your eye without need for dilation. It takes a cool digital picture that shows you what your cornea looks like for now and for future reference to show changes in your eye health. This is a great machine and I would never now go to an optometrist that did not have this technology. 3. Its in the Mall!! Easy parking and access. Good excuse to shop.

Due to lattice degeneration and severe complications during/post procedures, I have gone to 5…read moreretina specialists in San Francisco (where I lived) and endured 8 procedures with moderate results at best prior to seeing Dr. Harper. Started going to Dr. Harper in September 2005 and have flown back and forth between San Francisco and Austin to continue seeing him due to the exceptional results he has delivered. Dr. Harper has literally saved my vision in both eyes. Not only an expert surgeon, but he is very user friendly (e.g., is patient with your questions, speaks in laypersons' terms and explains issues, procedures and risks to the level you desire and understand). The office staff is professional and amazingly, there is rarely a wait more than a few minutes for my scheduled appointment.

I have had a long history of treatment with Dr. Armie Harper, since 2013 when he treated me for a…read moredetached retina, which was a successful procedure. Ten years later I have 20/20 corrected vision in that eye. In 2022 I had a detachment in the other eye and while its still in the process of reattachment, Armie has been helpful and wise at each step along the way. He and the entire staff at Austin Retina are outstanding. I hope you never have to be treated for retinal problems, but if you do I recommend Dr. Harper and ARA w/o hesition.

Very beautiful office, makes me feel calm and welcomed. I've had a great experience with Dr…read more Kaufman who rid my stye in about 2 days which is pretty fast compared to my previous stye experiences! The staff is very friendly and fun to chat with! Lupita is an eyeglass guru, hand-picked the perfect specs for me. They have plenty of options! Would recommend this place!

AVOID!!! I chose…read morethis eye doctor's office because it was conveniently located near my workplace. Unfortunately, what I expected to be a simple eye exam turned into a frustrating and unprofessional experience. When I booked my appointment, I specifically stated that I wanted **traditional pupil dilation**, not photo imaging. When I arrived for my 5pm appointment, I was told I had "signed up" for the $50 photo imaging instead -- which is **not covered by insurance**. I explained that I never agreed to this, but the staff told me that because I had a 5pm appointment, dilation would "run the doctor over schedule." That is not my responsibility, and it felt like pressure to accept an unnecessary upsell. From that point on, the experience felt rushed. The exam did not feel thorough, and I left feeling uncertain about the accuracy of my prescription. Sure enough, when I compared my results to last year's prescription, this year's exam claimed my vision had *improved* -- despite the fact that I came in specifically because my vision has felt worse. That raised major red flags about the quality of the exam. On top of this, the office aggressively pushed expensive add-ons -- from luxury frames costing thousands of dollars to lens upgrades -- which felt more like a sales floor than a medical practice. I later learned my coworker visited the same office the same day and had a similarly uncomfortable experience. We both work in the medical field, and we agreed this is not how patients should be treated. I called to speak with the manager afterward. No apology. No offer to re-check the exam. No attempt to resolve the situation. I've since spent over an hour on the phone with my insurance to arrange a second opinion elsewhere. If you're looking for patient-centered care and a thorough exam, I'd recommend going somewhere else.

Dr Packer was great and very thorough. The staff was engaging, kind and efficient. Loved the office…read moreand the frames they had available.

I'm extremely disappointed in my experience at Lone Star Eye. The star is for the desk person Grant…read morewho has genuinely been trying to help me, but who keeps running into rigid policies and lack of customer care at the company. In short, there have been multiple errors over many months, and I am not seeing LSE own and correct these errors in a reasonable way. I see from other reviews that errors and money grabs are a common theme here. (1) We discussed a specific contact lens Rx in the office, and then the wrong contacts lenses were ordered. When I attempted to reorder, it took months and multiple calls to receive the correct lenses. (2) When I went to fill my glasses Rx, I realized it was the wrong Rx. I called them to correct it, and they said since 60 days had passed, I would need to come back in and pay another $75. I was never even handed a copy of the Rx at the appointment, otherwise I would have realized the error on the spot, and we could have fixed it. They attempted to fix it by putting a random "Add" on the glasses, but I don't use reading glasses. I have asked them to own and correct this error, but they have dug in their heels on charging me another $75. I can't get a new - and correct - Rx for that elsewhere. Thankfully I noticed the error, and then the second error with the Add, or I would have been out hundreds of dollars on glasses I couldn't use.