Big shout out to Dr Salinas, Just wanted to say how well he did with me. He had to give me some…read moretough news but he did it really well, didn't try to minimize it just gave the facts to us in a very caring way. Thanks for your Dr Salinas Hope to SEE you again. Cheers

I like the doctors at Texan Eye but the Optical department is 100% non-responsive and impossible to…read morecontact. I have left over 8 messages on 2 different occasions (one regarding new lenses for my glasses and one regarding my contact lens prepaid order). When I let them know that I had left several messages, they casually responded, "Oh, yeah. We've been having problems with our phone." What does this mean? Do they not have a working phone? Do they not listen to their messages? I would recommend the doctors but NOT the Optical Dept.

Excellent cataract surgeon -- highly skilled, professional, and caring. Irshad provides outstanding…read morepatient care and surgical results. Highly recommend!

Dr. Farhan Irshad is an outstanding ophthalmologist and truly one of the best doctors I've…read moreencountered. He is extremely knowledgeable, professional, and takes the time to thoroughly explain every step of treatment and surgery options. His skill and attention to detail gave me complete confidence and outstanding results. The entire experience, from consultation to follow-up care, was smooth and reassuring. The staff was also welcoming and efficient. I highly recommend Dr. Irshad to anyone seeking expert eye care, cataract surgery, LASIK, or corneal treatment.

I had a eye threatening infection in one eye and Dr. Kalpaxis saw me on an emergency basis…read more Diagnosis - threatened with loss of eye. Not vision, Eye, No time to culture the bacteria. Sent me to a compounding pharmacy and bottom line licked the infection and the eye still functions, HAVE SEEN HIM REGULARLY FOR OVER 10 YEARS. Always attentive. For intelligent or curious patients, Dr. Kalpaxis patiently explains what he observes in his examinations. Old time doctor. Exceptional service.

I started having flashes in my eye over the Labor day weekend I called his # and he had an…read moreemergency number on his answering machine!!! All the other calls i made said closed for the Holliday. He came into work that day! On a 3 day Holliday and no less a Sunday!! Dr James is very nice and he explained everything to us as he was doing all the tests and then explained what was happening to my eyes.

This is regards to Dr. Ekeh at the South Mopac location. Being 80 years old I have had substantial…read moreinteraction with various medical professionals for a while. Never before have I come remotely close to the frustration that Dr. Ekeh left me with after my recent visit. The overwhelming feeling was "I can't make any sense out of anything he has said." He seemed to be grasping at straws. He said he wanted to ramp up my glaucoma medication despite the numbers were good and over more than ten years of my glaucoma successfully managed by someone else, now retired. Visual field tests show no major overall trend towards increased loss of peripheral vision. There was one recent test that was not good but I blame my state of mind when the test was taken. Indeed there is moderate to low loss of peripheral vision on one eye only. The vision issue I had been having has nothing to do with peripheral vision. Then he suggested bringing my cardiologist into the picture for neck problems -- again this is without high ocular pressures by their own testing. I stressed repeatedly that while it might be difficult I would like my issue diagnosed -- issue being that while driving in bright sunlight parts of my vehicle's instrument cluster and center display are washed out and impossible to read. There was nothing ambiguous about my description of the symptoms or my desire for diagnosis. I left with a prescription for additional eyedrops and a referral to a "Low Vision" facility. Low vision is defined as 20/70 or worse. My vision tests at 20/30 are not even in that ballpark. I had long texting back and forth with intake at the facility and when I told the very patient lady my symptoms was informed they had not told her any of that information re' symptoms etc. and it "changed everything." I canceled the appointment because they do not perform the needed diagnosis as to cause of the problem but teach the nearly blind how to use magnifying glasses, special lights etc. I feel bad for the waste of her time down this rabbit hole. To make that referral seems beyond clueless to me. I called the surgeon who has retired from Texan Eye and successfully managed my glaucoma for many years. He is also a personal friend and listened to my story and said the problem seemed like "dry eye" syndrome. Indeed, I have had moderate eye irritation for a while now but never made the connection or thought to bring it up falsely dismissing the irritation as allergies. he told me there were other things to look into if that didn't pan out but I have already noticed improvement using the drops he suggested. To solve any sort of problem it is best that the problem be diagnosed as the first step. Two doctors other than Dr. Ekeh currently at Texan Eye have not been able to do so. My main eye care doctor currently is Dr. Zhu. I appreciate that he was up front that he had no idea what the problem was and at one point suggested a retina or maybe it was a pupillary specialist. Unfortunate that he ended up referring me to Dr. Ekeh instead. Dry eye syndrome seems not to be that uncommon and there are treatments for it beyond drops some of which are just an office visit. It seems unfortunate that I have to impose on a personal friendship to get any useful guidance in my quest for the best possible vision. I had five star experience with Texan Eye for many years due to an excellent and caring doctor. This latest does not deserve one star.

This is a practice that cares about its patients. I have been going here for about 7 years and came…read moreback after moving from out of state. Very knowledgeable doctor, polite, friendly, explained all my questions well. Highly recommended.

My eye doctor (not with Texan Eye) said that I needed cataract surgery and of course I conducted…read moreextensive research (including using AI) to find the best in the Austin area. Good news is I found Dr Tom Walters, MD at Texan Eye who is clearly the most knowledgeable, experienced, and highest rated cataract and laser surgeon with the best record of success in all of Texas and likely beyond. Also good news is he determined that I did not need to get cataract surgery at this time as my vision could be corrected to 20/20 at all distances with glasses with the latest progressive lens technology. My wife and I stopped by their optical shop on the way out and I got fitted with a cool pair of rimless glasses that my wife says make me look "hot"!

I am so blessed to have gone to Dr Walters for a second opinion on having cataract surgery on both…read moreeyes. The first doctor that examined me said both eyes needed surgery and recommended the expensive new lenses. My intuitions kept telling me to get another opinion, and it is so fortunate that I did. My eyes have only the vague beginnings of cataracts and my insurance would have denied coverage because my vision issues are correctible with glasses! It reminds me to always trust your gut feelings and always get a second opinion before any kind of surgery! Dr Walters was earm and friendly and very professional. I HIGHLY recommend him!

I've undergone three surgical procedures here, and, in my experience, the physicians and nurses…read moreare competent and attentive, while the administrative staff are less so. Most recently, when checking in for the procedure, the front desk staffer repeatedly insisted that my procedure involved a lense implant, ignoring my assertions that she was mi staken. She finally relented after realizing that she had confused me with another patient. On another occasion, I was given a post-procedure follow-up appointment with the wrong physician. On balance, I believe that Texan Eye provides an acceptable level of care, but missteps by the administrative staff that I've encountered detract from my overall positive assessment.

I have gone to Texan Eye for several decades. They have excellent doctors and equipment. So why do…read morerate them with 1 star? The 1 star is because of inefficient desk staff cojoined with a policy of badgering patients with a flurry of appointment reminders by text and phone and email. Recently I called to ask for an appointment. After working my way through the automated system and being on hold for 20 minutes, someone decided to help me but said I was a new patient because too much time had passed since my last visit over 2 years ago, so she transferred me to someone else who handles new patients. After another 20 minute hold, and re-verification of info on file yet again, she asked if I wished to receive reminders about the appointment she just set up. I said no. Then 30 minutes later I got a few text reminders, followed by a few email reminders, followed by phone calls from 3 separate numbers, after I had responded 'stop' and then blocked all the above. Ever since COVID, all medical facilities want you to create a profile and fill in paperwork online. Anything more than that, and you are considered an inconvenience. They don't want to be hassled with paperwork or even talking to you. That, and the annoyance that somehow it is considered an acceptable business practice to pester you with multiple reminders, even after you have responded 'yes' and indicate you will arrive, hoping that the messages will stop. But they don't. For those workers who opt in for this lower level care, it's called benevolent indifference, or 'quiet quitting'. they respond to you with the attitude that their time is too important for mundane matters such as talking with you. If you don't comply and make it as easy as possible, then you're a problem. If I created a patient profile on each different site related to all my medical matters, I would have to keep track of countless passwords and verifications. This makes it simpler for them with complete disregard for any inconvenience to me. I guess I'm too old and remember a different time when patients were treated with respect and cared for. It's a hard adjustment to realize that my time and respectful use of my contact info is completely unimportant and meaningless. It's sad really, to find a business that now opts to this lower standard of care. If you're with Texan Eye, please don't respond with a boiler plate message about how important patients are and how hard you work to take care of them. I'm not buying it, and I don't anyone else does either. But thank you for the knowledgeable doctors who do care about their work. It's the only reason I come back.

A+++ Great job!! I sincerely appreciate All the hard work Dr Ross and Eye Institute has provided me…read morethroughout the years through a Multitude of Eye procedures and Diagnosis. Dr Andrew Ross is definitely "One of a Kind" and So Knowledgeable/caring and helpful in Every way. I Sincerely Appreciate his Hard Work and Diligence. God bless, Ken R

Dr Murphy is amazing and I have the utmost confidence in and respect for her. Check in was a…read moredelight. So nice to be greeted so warmly. Morgan was both exceedingly kind and professional while performing her exam. I developed vision issues as the result of a fall. Delighted to have found Dr Murphy and the Eye Institute of Austin.

I had LASIK surgery here and the experience exceeded my expectations. From the front desk to the…read moremedical staff, everyone was friendly, professional, and genuinely caring. Dr. Farhan Irshad was outstanding -- he explained everything clearly and made me feel comfortable and confident every step of the way. The procedure was quick, smooth, and the results have been amazing. I highly recommend them to anyone considering LASIK.

Really happy to say this. I had an amazing experience the stud there is amazing, they treat you on…read morethe best way possible also being so professional. They explain me all the process on Tuesday and by Friday I had my surgery, the surgery was so quick and there's no pain at all. And the recovery was great. Thanks again to all the doctor and assistance you did an amazing job l

Exceptional care. Dr. Smith quickly resolved my detachment. The aftercare was great as well. All…read morestaff in the office are friendly and professional. If you ever need retina care, this is the place to be.

I went to Dr. Smith for a second opinion. I'm so glad I did. He correctly suspected a rare eye…read morecondition and sent me to the Dallas Retina Foundation for confirmation. He's a smart doctor with an excellent bedside manner -- a rare combo.

Dr. Julian Garcia is amazing. The nurses are very helpful as well…read more It takes a lot to provide these services to so many people while going through a renovation. It always feels very clean and welcoming here.

I moved to Austin in February 2026 and expected health care like I received in prior cities I've…read morelived in. I couldn't have been more wrong. First, it took almost four months to get in with a PCP (which isn't necessarily ARC's fault, but they're part of the problem). When I finally got in, FNP Hemmen at ARC Far West was rude, argumentative, says one thing at one visit and denies ever saying it on the second visit (should not have gone back for a second visit, but definitely won't be back for a third), refers you out for literally everything (including all the things my other PCPs have done at my visits with them), and is not afraid to let you know that she does NOT have time for your concerns at her visit, even when there's an empty lobby. The bedside manner was that of a hungry grizzly bear with a thorn in each paw. I will give kudos to the nurse or MA that rooms you and gets your vitals. She was kind both times, even when having to deal with that horrendous provider all day. I can find friendlier, more thorough care elsewhere and will NOT be going back. What a terrible experience -- both times.