I agree with the prior reviews as far as the service of the "professionals". My first visit resulted in the wrong prescription. It is not a difficult job to read the guage and write the correct information. Maybe less attention trying to get people out of the door and more attention to detail. read more

I've had fairly good experiences with the nurses and front desk, but I have to say that the doctor I saw was terse, rude, brief, barely said 10 words to me, and was out the door within minutes of seeing me. Even that can be excused, however, compared to the fact that it has taken a week to fill my prescriptions - and counting. I've called every day since placing the request to check on the prescription status, and while the staff have been friendly, I'm still waiting on the prescriptions that will allow me to hang onto my vision. If your visual health is important to you, find a different clinic. read more

Billing department assistance is non-existent. IF you get to speak with someone, they are rude, talk over you as opposed to listening to the question you are asking, won't answer, then hang up on you. Bill in question was paid over 6 weeks ago, had the confirmation, and wanted to provide that, but the person would not answer where to send it. All that after an hour and a half on hold. Plus, I have owed a refund and no response to that. read more

I am a patient of both Dr. Walters (Opthalmologist) and Dr. Loose, a retina specialist at Texan Eye. It was only a few weeks until my yearly checkup, but I felt pressure and weepiness in my left eye--the same one that had a previous hole in the retina that Dr. Loose expertly repaired. One day before a cruise with my grands, the KIND, WELCOMING STAFF got me in, the SWEET, PATIENT ASSISTANT was efficient, kind, and friendly, and Dr. Walters was everything you want in your doctor! He's the best! This entire office is wonderful. And I will add that ANOTHER OFFICE IN AUSTIN THAT I USED TO GO TO denied me an appointment 8 years ago when I had the hole in my retina...that could have led to blindness in one eye! Texan Eye came to my rescue TWICE!! I (=two healthy eyes...I had PINK EYE that Dr. Walters diagnosed!) this place....both locations but the north one is my favorite. THANK YOU to all! read more

They Might as well have a drive thru window for the crappy fast-food service style they are implimenting. appointment lasted about an hour. MA/tech performed 98% of the exam includig dilation and vision screen. Eye doc comes in for about 2 minutes total and then was on her way with very little conversation. read more

The receptionist staff are not friendly. The nurses are good, thus the star. Dr. Walters did my cataract surgery, but I still have problems seeing and had several follow up exams to no avail. I ended up having to get a prescription for reading glasses. Unfortunately, I cannot recommend their services. Buyer beware. read more

Enjoyed my experience with them. Everyone super nice. I'll just add a note that if you need glaucoma testing be very clear about it. I thought I could get it done along with my annual check up but had to schedule that aside and come back. Going back to get new glasses there! read more

Worst experience at an eye doctor ever. Everyone was very rude. I had to wait an hour to see the doctor and when I did Dr. Lane turned out to be a rude, terse, neurrotic, and disheveled mess. read more

First off let me say that the medical part of my experience with this doctor was A+. I had cataract surgery on both eyes and I can see great! My complaint is with their business practices. - If you don't have the first appointment of the day, plan on waiting. My first appt I had to wait nearly an hour before I got to go back. I know they want to make a lot of money and docs think they're time is more valuable than us mere mortals, but this is disrespecful. If I ran my business this way I'd be bankrupt. But few doctor's offices really care about the customer's experience. My big beef is the way they handle billing. I was given an amount I owed and asked if that was everything. I was told yes and paid it. I paid extra ($2000) to get the super special lenses that will fix my vision permanently. Then I get a bill for another $137. Just an amount, no detail. I call to find out what gives and there's a recording that says you can only talk to them on Mon, Wed, and Fri between 1 and 5 pm. And "Thank you for allowing us to better serve you." Click. No opportunity to even leave a message. How, exactly, does that serve me better? I call the next day and ask for a detailed invoice. When that arrives I find they've billed my insurance for the surgery (for a regular lens) and the $137 is what's left over. But they billed me for the surgery for the special lense. They only performed one surgery on each eye, yet charged for two. I refused to pay this and was told that would be fine and they'll just turn it over to the colleciton agency. I asked why they thought the could double bill for the surgery and was told "that's how we do it" and it's "our policy". Sounds like insurance fraud to me. So, I'm writing a check, but I'm so angry I'm also writing this review! read more

Like others who've posted reviews, our first (and last) visit to Texan Eye was highly-disappointing. After being referred by our pediatrician, we were told the appointment for our toddler would be 2 hours long so we planned for this lengthy appointment accordingly, got out of work early to pick him up from school early, etc. When we arrived, we waited over an hour before we figured out that the customer service was not a priority for this organization--not at all. They did not care that we were sitting there waiting over an hour for our child to be seen for what would still be another 2-hours for the actual appointment. Sadly, we had to leave. Fortunately, we found another ophthalmologist in Austin that specializes in children and we are so glad that we found them. This other doctor's customer service was top-notch from the very first call. Btw, Texan Eye never even called to attempt to reschedule our appointment. It's as if they didn't even notice us at all. It is clear that Texan Eye does not value customer service and fortunately, there are other, better choices in this city, especially for kids. read more

I had a terrible experience at this office several months ago. From every aspect I was disappointed, annoyed or frustrated. Walked up to the receptionist's desk and both girls behind the counter were frazzled, unhelpful and irritated, and this was first thing in the morning before things were really all that busy. Had to wait there several minutes before one of them even spoke to me. I then preceded to wait for 25 minutes in the waiting room (keep in mind I had the first appointment slot of the morning). When I finally got called back to the eye examination area, I was told to take off my contacts at the sink outside of the room and then the doc assistant brought me to the exam room, put some drops in my eye without telling me what they were and then turned down the lights and said "the doctor will be here soon". Turns out she dilated my eyes, which I had no idea would be happening. I had to drive to work after this! I am not exaggerating when I say that 30 minutes later (55 minutes after my appt time) the doctor walks in. She said very, very little throughout the appt (feedback please!) and then walks out 10 minutes later and tells me I can go to the contact lens/framing area. "Where are my old contacts?", I asked (I have super bad eyesight without corrective lenses) and they couldn't find the contacts that I had been told to leave on the counter outside of the room! They didn't even believe me when I said that I didn't have them and that I left them on the counter! Turns out someone had thrown them away and after 20 minutes of waiting for them, the assistant came back unapologetically and handed them to me. By this time my eyes were still dilated, I couldn't see anything and I was getting a headache from trying to focus my eyes on things around me. Plus I was very late for work. The lens assistant was also terrible. I don't even have the energy to expand on that. All of this being said, it was the absolute worse doctor experience I have ever had. if there were negative stars on the rating then they would get them. read more

I absolutely love Dr. Ung and the office staff at The Texan Eye. Dr. Ung and her staff are very personable and I really believe that they care about the things that are important to me. I was having trouble seeing when I read and Dr. Ung suggested mono vision. Who knew that one contact could help me be rid of reading glasses for the rest of my life! I would highly reconmmend this practice! read more

The service is bad. My dad's eye doctor convinced my dad to get his tear duct fixed since it's not in place due to age. The doctor assured my dad that the cost will be covered by Medicare. However, when my dad tried to schedule an appointment for surgery he had to come in for another check up since the surgeon performing the procedure isn't my dad's eye doctor. Then, they told him they will check to see how much will Medicare cover and made the schedule anyway. No one tried to reach out to my dad with regards to insurance and coverage. No one confirmed whether or not my dad can have the scheduled surgery. My dad had to call pretty much every day leading up to his surgery to ensure that the surgery is good to go. Not until the final hour of 5 pm the day before his surgery did Texan Eye completely confirm his procedure. Then, the day of surgery, he is scheduled to go at 10:45, but at 12 he still isn't done and when I inquired about his status they told me they haven't even sent him to OR! What?!?! Then they inform me it's another hour! It's ridiculous! Bad bad bad customer service!!!! read more

First time calling to set an appointment and appointment setters do not care about you and if you pay or not. If this type of customer service I will be getting i will not go. The way she spoke to me, I could tell right away that she didn't even care a bit about my needs. I told her to cancel the appointment, and she just hung up. I will be calling somewhere else, and also tell my family and friends not to call. read more

Waited more than a month for an appointment. Pulled my son out of school early for appt. Forty five minutes after arrival we are still sitting in the waiting room. Front desk staff are abrupt and dismissive. When I asked how much longer I was told, "no idea, we are overbooked.". No apology. read more

I had delayed cataract surgery far too long....to the point where I was actually legally blind. Notwithstanding, Dr. Walters performed surgery on both eyes and his reputation for perfectionism was to my benefit. I now have 20/20 uncorrected vision in both eyes after wearing contact lenses for 40 years. I opted to remain awake during the entire process and found it absolutely painless. Remarkably, I was seeing clearly by the next morning. I didn't want some novice working on my eyes, so I did my research and found that Dr. Walters has the highest, even national reputation. My own experience and more importantly, the results surely validated his reputation. I would look no further and feel secure in choosing Dr. Walters. read more

I've been a customer under their care for years. Contact lens, glasses, LASIK and routine eye issues. They are a 10. Patient, thoughtful, careful and state of the art care. I've sent many of my friends, family members and co workers to them as referrals, all with outstanding experiences. I take all my medical care seriously and will return to them in "blink of an eye" if I have any need. read more

First, the receptionist seemed in a big hurry when making the appointment, and failed to point out that there are two locations very close to each other (Both fronting MoPac). Luckily, a very nice receptionist at the first place gave me good directions. So I was a few minutes late for my 8:00 am appointment. In the consulting room by 8:15, told "The doctor will be right in". That was Laura Dudek. At 9:10, still no sign of her, which is when I discovered she wasn't even there!! Why make an appointment if you KNOW the doc won't be there? Or does the Doc just show up when she feels like it? I left, and I won't be going back. read more

I had a great experience at Texan Eye Care. I saw Dr. K. Sargent for the first time and was very pleased with my exam. I was unsure about whether I was a candidate for surgery and she explained all the details to me and listened to all my concerns. I felt she was very experienced and I will definitely go see her again. read more