First off:
I LOVE THIS PLACE!! Thanks Frank!!
Now..
My computer had been over heating and after looking online for a solution, I decided to call it in. I tried going to Katronics and had a HORRIBLE experience. If you're looking for someone to pull a fast one over on you, be my guest and go on over there.
After a disastrous blow-out, I called up Julian's Computers. Frustrated, irritated, and tired, I asked them how much they would charge for a service fee to fix my computer. I had the part already so they gave me a great price! (half the price the other places were quoting!!).
I went over and met up with Frank. He thoroughly looked over my computer, making sure that the fan was the actual issue. I had spoken with Julian earlier and he quoted me a different price than Frank. I was worried because the last two places (Katronics and Computer Geeks) gave me a low ball price over the phone and then tried up-charging me once I got there. I figured that would be the case here too. But nope! The second I told him, he said that he would honor the price that Julian quoted me earlier.
THANK GOD!
I arrived yesterday around 6pm and he told me that my computer would be ready tomorrow, around the same time. I said okay and he wished me a good rest of the night (I thought that was very nice of him, given I told him how horrible my afternoon was!).
I received a phone call today around 11:30am. They had already installed the part and were testing it to make sure everything was going okay! When I got off the phone, my co-worker mentioned how nice it was that THEY called me for an update instead of having me sitting around all day wondering! By 3pm, my computer was ready to go!
GO TO JULIAN'S COMPUTERS!! Don't make the same mistake I did. You will not regret it! Although I originally spoke to Julian, Frank is definitely the man! His customer service skills completely won me over! read more