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    Julian's Computers

    5.0 (7 reviews)
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    Smartology

    Smartology

    (53 reviews)

    I am so happy to have found Smartology! First of all, you are working with a group with years of…read moreexperience in all levels of IT. I live in a 1990s home that wasn't built for today's networking and security needs. Their team basically modernized my home to a "new build" and even prepped it for the future. From consultation they heard my needs and then brought their professional insights as well. We did Ethernet runs to multiple rooms of a two story home for data ports, APs, cameras, doorbell, and home network server. They have experience with all platforms especially the ubiquiti system i chose. They were willing to educate me and walk me through exactly how everything would be done. And like any project they were able to trouble shoot and find successful solutions. I am very happy with the service and expertise. We are already making plans for future projects. It's an easy choice, choose Smartology.

    I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

    Tech Trekkers - MH: Home Office - Huntington Beach

    Tech Trekkers

    (73 reviews)

    I found my new IT guy. I will never have too set any new tech again. Just give Paul at Tech…read moreTrekkers a call. You have no idea the elation of knowing there's someone out there that can come and set up or fix any tech. I've been the reluctant IT person at home with moderate success until I reached my capacity with my new mesh system that simply wasn't meshing. I got it all set up & working for a couple weeks, tossed the box, and within the return period (no box anymore so can't return) the 2 satellites stopped satelliting. Problems started after I struggled getting my printer to re-connect, then did the whole unplug/turn off/reboot/ update firmware thing, and the Orbi dropped it's out satellites and 2 of my Sonos speakers. Somehow the rest of the devices stayed connected so it was tolerable until Paul came out next day. At least I have no shame since it took nearly 2 hours to fix, but fix it he did. FWIW, Orbi is not the mesh system to get. It's glitchy & problematic. EERO is the recommended way to go. Orbi gets one more chance, then off it goes to the wifi router farm in the country with all the other wifi routers where it can romp & play in the land of oddball wifi routers. But I digress, 5-stars, 10/10, highly recommend Tech Trekkers.

    For the third time, Tech Trekkers quickly solved my computer problem--this time a financial scam…read more Ray checked my computer for malware, deleted an app that could have invaded all my financial information, warned about how to detect financial scammers, fixed my wi-fi, and maybe best of all, told the scammer who persisted in calling me for over a week from various areas codes that he "would go to hell where he would have an eternity to be punished." All this in less than an hour. Tech Trekkers provide prompt, very effective, high-quality, and valuable service at a very reasonable rate, especially considering how quickly they resolve the issue that is charged by the hour!

    PC Expert Services - Let us repair your Mac the right way.

    PC Expert Services

    (89 reviews)

    I recently had repairs completed on my PC Computer by PC Expert Services. My computer was in bad…read moreshape and needed cleaning up and more memory installed. PC Expert Services accurately diagnosed the problem and, after my dropping off the computer was able to fix it in a turnaround of less than two days. Amazing! I highly recommened PC Expert Services!

    Where do I start, well first they asked me what was wrong. I told them that the laptop shuts off…read moreby itself but the battery light is still on. Then the LCD screen needed replacement plus a full diagnoses. Well, they fixed the LCD for a good price. Then came back to me with a higher quote saying that it was a 4k 133mhz. Which I already explained that to them earlier with them not understanding. Still, no problem. I am very easy to work with and was the whole way, until I got my laptop back that is useless now. Well, I pick it up and you really do not see anyone to talk about the issues when you drop it off or pick it up. That's strike one. Secondly, I pick it up and get home it still shutting off. Strike 2. Now the main issue, if you do a full diagnoses they should have known it was the GPU. Because it lags with game play. I tell them that and then they act like we did what you wanted and the motherboard needs replacement. First, they should have diagnosed it, and saying that before we even proceeded forward. This was one of the worse experiences I have had with any company. I should have had my brother tell me, as he is an IT. He would have known right away when it shuts off that is internal. But I wanted to give him a break because he does it all day. So, I had to pay about 3 hundred for easy labor or diagnoses. But they just updated the GPU driver and cleaned it. But yet didn't notice that it was useless. Now I am stuck with a razer laptop that is basically useless and I paid 800 bucks for an LCD screen new battery and diagnoses. If they would have done their job with the diagnoses I would have paid just like a 99 for diagnoses, which would have been fine. Oh and get this they wanted to sell me a new battery adapter for 180 bucks. I mean I would stay clear from this company. You cannot even speak to someone face to face. Then they tried selling me stuff I didn't need. Worse experience ever, and I will be putting in a claim with my cc company asap.

    Julian's Computers - itservices - Updated June 2026

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