It's always unfortunate to hear when many have issues with the service or afterward with the functionality of their cell phones. I did not experience anything like this with my screen replacement. At the time I went, they were operating out of a kiosk in the parking lot. Same one as Chaba Thai kitchen. I had bought this special deal on Groupon to replace my cracked screen. This happened by sitting on my phone... Everything still works great just like before, and the repair time was around 45 min. Just enough time to walk down to Kilowatt brewery just a block or so away and have a beer while waiting. Perfect! The only reason why I took off a star was because of a $10 upcharge due to having an old,(to many, outdated)iPhone SE. This was not mentioned in the fine print on the Groupon. So, kind of a bait and switch. But honestly, it was the best deal around so it was impossible to beat. read more

Quick competent service (with free diagnostics for cell phones). Wish I would have checked Yelp first - to take advantage of one of their many offered Yelp Deals (to pay less). Not sure if/when I might need their help again but since they offer 10% off for referrals, go ahead and mention my review as at least part of why you decided to come. Thanks. read more

JTI Wireless - Mobile Phones Near Me - San Diego, California

I got a Groupon to fix my iPhone 7 screen! I came in and checked my phone in and was told it would only take 30 minutes for them to fix it. I left my phone and went out to eat and came back to pick it up! They did a great job. Screen looks good as new. Great staff. Quick service. Definitely will be coming back to this place in the future if my screen breaks lol read more

JTI Wireless - Mobile Phones Near Me - San Diego, California

Thanks for the quick repair of my sons I phone x screen. It was not just the screen but the oled that was cracked. He repaired it and it works like new. Thanks JTI wireless. read more

My Yelp review from 2016. I started having senstivity issues with my multi window button on my Galaxy S5 work phone. As you can see in my previous review they did a really bad, bad job. My 30 day warranty is up, and they say it's gonna be another 50 to fix my charging port. My co-worker had his done elsewhere but for more, and he hasn't had issues with his. There was a lady who was even watching the conversation I had with the saleman who looked like he was high or something, and she might have been thinking should I get my stuff repaired here. AVOID THIS PLACE. YOU WILL GET WHAT YOU PAY FOR. GARBAGE AFTERMARKET SCREENS, BAD ADHESIVE JOBS, AND MECHANICAL MALFUNCTIONS. read more

JTI Wireless - I'm telling you, avoid this place. Horrible workmanship. - Mobile Phones Near Me - San Diego, California

Excellent service , very fast and great prices . I went to replace the battery for an old iPhone I only use to stream Bluetooth music . The screen is broken and doesn't affects the streaming and I liked JT wasn't pushy to repair it . 30 min later my iPhone was ready. read more

Super fast and friendly service. Definitely coming back! Omar was very helpful explained everything very well. read more

Excellent service. I came in with my daughters broken iPhone screen and was treated very well and hooked her up with a screen protector. I'll be recommending all my friends/family to this location for future iPhone screen repairs. Good stuff man. Thanks. read more

I purchased a Groupon to get my iPhone 6s Plus screen replaced. Upon seeing the reviews other Yelper's gave this place, I still gave JTI Wireless a shot and I'm glad I did. I dropped my phone off during lunch, and got a call around 3pm saying it's ready for pick up. I would of picked it up same day but they closed early this week (due to electricity) and I would not get off work in time. Anyways, I picked up my phone the next day and it looks great! Pretty much brand new. I wasn't able to test out my phone in store (because there was no electricity and my phone was dead...) but they told me to come back if there was something wrong. So far so good! I'm happy with the service and job done. read more

Clean and well organized. Excellent customer service, friendly and quick service if there is no line. Sales for cases, like Otter and Moko, bin with cases at $5.00 Good price on fixing my broken glass. Thank you! Ample parking read more

This place is seriously the best! I had a really smashed screen on my phone. The guy gave me the best price to fix my iphone6s plus. Way less than all of all the other places. And he fixed in like 15 minutes. For real, every other iPhone fixing shop quoted me $100 or more, JTI did it for way less and did a great job. I'd go here to have any phone fixed for sure read more

I dropped my phone down about five stories. Luckily, I still have a functional phone, but the screen was SHATTERED. Let's take a moment to recognize how resilient the iPhone is. GREAT JOB APPLE :) I went through Groupon to get this deal - Glass-Only Screen Repair for iPhone 7 ($73) Here's the timeline to give you a glimpse of my visit on SUNDAY: 11:00 AM - Time they open (as listed on website) 11:30 AM - Store still closed... 12:30 PM - Came back to check. Finally opened, desk manned by two employees. Had a few questions re: my phone, and instead of answering them - JUSTIN became annoyed, rudely brushed me off, continued to do his bookkeeping, and ordered his coworker to answer me. They went on to inform me that there were a few orders ahead of mine, even though I had came by before they even opened. 3:00PM - Came back to pick up phone When we walked in, the store was empty. Waited for about 15 minutes inside store before anyone came from the back to give me my phone. There are a few glitches with my touchscreen, but I cannot tell if that's due to my having dropped it, or from JTI's mistakes. With that said, I will not make any accusations re: functionality of my phone. The repair was cheap, so you get what you pay for. --- However, here's a quick food for thought Yelpers - Scroll through this establishment's page and search "JUSTIN." As of today, there are 6 reviews mentioning his name. Based on these reviews, he interacted with 2 women and 4 men. Glance at the star rating, and actually read their comments about how he treated them individually. Notice anything? Think about it. I'm pretty generous with my stars on Yelp, and I seldom give 1-star reviews, so this poor review speaks volumes of how this much experience has left a bad taste in my mouth. Never again JTI Wireless. read more

I have a Oneplus phone that isn't so common. I broke the screen and the phone was unusable. They ordered the screen and got it the next day. They called when it arrived and then had it ready in an hour. I've been using the phone for a week and it's flawless. I absolutely recommend this company. Fast, inexpensive and good communication. read more

I've been here three or four times! Always friendly. Always reliable and always do great work! Thank you for always repairing our families phones! read more

I would never recommend JTI Justin to any one! Sorry I have to do this. Just was good at first, he gave me discount on repairs, thank you for that but.. he changed! He told me to pick up my phones else he will throw them in garbage, I've text messages. This is my personal experience with this store owner Justin I gave him mine and Friend's iPhones couple times, they guy became unprofessional. the Iphone 7 roes gold Main Board was damaged. I brought it for a screen replacement then he damaged the charging port and the mother board. 2 Iphone 6S Plus's missing home button, 1 front, 1 back cameras missing, 1 battery missing. I tried to resolve this issues gave him a chance yo fix instead he insulted, used bad words and Finally he blocked my number. My next step would be to see him at court. Because I have all text and voice messages saved! He might be good for others but He didnt treated me professionally as a customer. read more

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Fast and super friendly service! New iPad screen looks great and even the home button is functional again! My daughter and I are very happy we found JTI wireless thru Groupon and will definitely use them again if needed. read more

If I wanted a broken phone I could have done it myself....for free. I found them through Groupon. I figured that to fix an iphone 5C screen and LCD for 29$ or so dollars was worth the risk of going somewhere new. I was dead wrong. I get there, its a dingy little shop, the girl takes my phone, charges me an extra $20 for the LCD replacement. No biggie, I understand repairs are expensive. I wait 2 hours for them to fix the phone, when I leave it seems to be working fine. Cut to 12 hours later. My lock button is unresponsive, it is in a constant state of trying to lock the phone, and then turn itself off. When I try to get into my phone by pressing the home button it does not open, it just screenshots my lock screen. I notice a crack in the frame that was not there when I dropped it off. I have not dropped the phone since I brought it home, I bring it back in to JTI, they take my phone, they do not text me to tell me it's finished like they had said they would. I come back 5 hours later and they proceed to tell me that " A screen replacement would not affect the lock button, but we can replace it for 40$". At this point, I have previously spent $40 on a phone only worth $85. I explain the situation one more time to this girl who is a broken record telling me that "the technican said that they didn't do it". Little recap, I dropped off the phone with them, hours later it malfunctions. IT WAS OBVIOUSLY THEIR FAULT. They did not offer to comp a fix, they did not at least admit that it was their mistake. The least that they could do was offer to fix it for me tomorrow for $25. I'm not going back, ever I am contacting Groupon for a complete refund for a job that only made my phone worse than before, I could have done that myself FOR FREE. Little tip to JTI: Stop employing children at your front desk, learn how to treat your customers with respect and admit when you've made a mistake. read more

Excellent service! Brought the iPhone 6 Plus and in 30minutes my screen was fixed! Not sure why there are some bad reviews but i had a great experience. -new york read more

Absolutely the WORST service I've ever received anywhere. I turned in damaged phone for repair. They suggested to start with diagnostics that costs $20. After about 10 days I stopped by to check the status of my phone. Guy gives me back my phone that is now also physically damaged. I. Guessing they were trying to take it apart and damaged the actual body, so I can't remove the battery anymore. When asked what happened, the only answer was "we don't know." Ok. Now I'm asking what is wrong with my phone, after all I paid $20 to diagnose the problem. The answer again was "we don't know." At this point I am asked for my $20 back, since it was paid for diagnostics and they had no answer for what was wrong with my phone. What did I pay $20 for? Was my next question. "Just for us to look at the phone" was the answer. Simply no service and rude asossiates at this place. read more

This company used to be run by a skilled technician. Unfortunately, they are now completely incompetent. They cannot properly fix phones, and you have no idea what kind of damage they cause when working on your phone. AVOID THESE GUYS read more

These guys are awesome! I cracked my iPhone 6 screen hiking Cowles Mountain. I did my research and it seemed a lot of people had issues with their phone after taking it to other places. Not here at JTI Wireless! I got a new phone screen within 10 minutes for a fraction of the price. I appreciated the prompt customer service. read more

THIEVES! Booked appointment with "Danny", paid deposit and no one showed up! Haven't returned my many calls or emails requesting refund.

Cracked my sons iPad, I called these guys and they gave me the best quote and turn around time. My iPad screen was repaired within 1 hour at a very affordable price! Great quality and excellent customer service. Best iPad repair in town! I recommend these guys for any iPhone repair or computer repair! They on top their game! Thanks JTI WIRELESS! read more

I highly recommend this place. Took my iphone here for back glass repair. They did a great job and the employees are very helpful and friendly read more

These guys do a good job. It was quick and cost effective. Very happy they can help me with all my companies phone issues... read more

Excellent fast cheap service! Highly recommend!! Will be back with other phone repairs. Yes they have laser

I decided to come in after dealing with my shattered iPhone 7 Plus screen for a couple weeks. I called and they told me I could walk in! They were able to finish it in less than a hour and now it looks good as new! read more

Quick, convenient, and fairly priced. I have come here twice and recommended to friends and family.

My phone screen was shattered and within an hour we got it fixed! Couldn't be happier and I got a case!

Took my iPhone 6S Plus in for s new screen. I was in and out in 30 minutes; I tipped for the fast service. However, when I got home I realized the screen was darker than normal. I reset all the settings and It was still dark. When I restart the phone the the Apple logo is dim. I tried to get used to it but having to keep my brightness up is killing the battery! I took it back to see what could be done. Justin gave some BS excuse that it happens sometimes when you change the screen and there wasn't anything he could do. In reality he shorted my backlight and doesn't take responsibility. Buyer be aware, you get what you pay for. read more

Came to Jti to get my iPhone fixed. They were extremely helpful, first over the phone and very much in person. Also the work is very satisfactory. 5 stars for sure read more

I had a great experience and would definitely recommend their service. They were friendly and fast.

Great service and always have awesome deals on their phones, screens, and merchandise. I thought I cracked my screen but it turns out my temper glass I purchased in store saved my screen! Definitely recommend! read more

Came here to get my iPhone 7+ screen replaced after I shattered it. I called ahead of time to ask how long it'll take, and the guy helping me asked if I had bought a groupon, which I hadn't yet, and he told me they had a deal in store that was cheaper than the groupon ($80 instead of $89). Dropped it off and came back 40 min later and my screen was fixed and good as new! read more

Very Friendly & professional , every concern I had with my phone was looked at with care . I would recommend this place for phone repairs .

Omar was great at fixing my iPhone 6s screen. Was done in about 20 minutes. Very knowledgeable about Apple products and was able to answer any questions I had. This is the second time I've used this company to fix my screen well worth the Groupon. read more

Best repair shop in SD. Who needs Asurion when you JTI in your corner!? I trust no one else.

Brought in my iPad in for a repair. Staff was super friendly the moment I walked in. Justin and Omar kept me updated with a phone call once they found out there was more to it that needed fixing. Very affordable for good quality fixing. read more

At first i was impressed. I BOUGHT a galaxy 8 plus. I have sprint they ensured me afyer me asking over amd over and over it will work correct they said yes every time. Got home tried to do the switch and nope it is not compatable with sprint. Told the store about ot and they said they do not offer refunds. Soooo i would not recomend buying a phone from them unless you have metro and they can switch it for you in the store. Further action will be made to ensure i get a refund! read more

I got my son's iPhone 6s glass screen fixed here. Great service with affordable price. They only fix the glass which other place does not offer. Other place wanted me to swap the whole screen with cheap chinese LCD screen. This place only change the glass, so you get to keep the original LCD! Highly recommended!!! read more