I feel like I must have been in the twilight zone, because I cannot believe the experience I had here. I read all the reviews after being referred there by a friend, I was fairly excited I found a reputable mechanic. Boy was I in for a surprise. I took my truck in that was leaking coolant. I explained, that I noticed that every month or so I had to add coolant when I noticed my air-conditioning wouldn't work as well and the temp gauge would pass the normal "middle" of the gauge. I dropped of the truck and rode my bike home. I live about a mile away. About 40 mins later I get a call from Wendel, telling me he did a pressure test and that it failed. He told me he thinks it's the water pump. I agreed with him because I was reading up on some forums, for my truck. This is when things started getting weird. He said that because I was using 50/50 green coolant and not 50/50 DEX coolant that he will need to flush my truck coolant because I will damage my engine. Also because he is sure I drove the truck this way for a while, he would need to change my thermostat, a belt that he said was old and my coolant sensor. All of this on top of the water pump, water pump gasket and $200 in labor for a total of $600 dollars. I tried explaining to him that I never drove my truck overheated and that I was trading in the truck for a newer model in a month. Since it was leaking, go ahead and change the water pump and I will trade it in like that. Wendel, then proceeds to tell me that unless I agree to everything, that he wouldn't fix my car! I was shocked!!! He said he didn't want to be held liable if there was structure damage or if I blow a header because of the wrong coolant. I know for a fact that would never happen, yet here he is telling me this. I went to pick up my truck and was not charged for anything. On the forums I read about K-Seal and figured I had nothing to lose since I couldn't afford the $600 anyways. Drove to AutoZone purchased it for $14.99, poured it into my reserve and it sealed my leak. I have been driving it without any problems and plan on trading it in a couple weeks. Had JT Auto charged me $350 or less to change the water pump, I would have done it, but it was a blessing in disguise. Maybe it was me and he just didn't like my face lol or maybe it was because I told him I was referred by a family member of the (one of) owner but I felt like because I disagreed with getting everything done, he didn't want my business. In response to comment: Jason- I truly am sorry, you feel, I am trying to be harsh. I am not. In fact I was even more shocked because I was referred and by the number of wonderful reviews, your establishment had received. I had no problem with the recommendation your mechanic gave me. My problem was with the finality of his decision. I asked to fix the leak, not to replace the majority of the system. Not for one second, did I go to your establishment with a "overheating problem". I arrived with a LEAK!!!! He could have very well explained that replacing the pump may not fix the problem and you are only giving me fair warning. He could have tried showing me the leaks, if there was more than one (more than 1 part). Let me make that choice! But to insist I replace everything or nothing is harsh... to use your words. I knew the leak was not very large and I know how I treat my truck. I never abused it or drove it, overheating. Your mechanic tried to make it seem that because we used the 50/50 coolant that we HAD to change the thermostat, thermostat gasket, belt and have a coolant flush. When I asked just to have to water pump replaced (just fixing the leak) he refused and "had to walk away". I was totally willing to fix everything you guys recommended, but it wasn't all going to happen with this visit, because I didn't have it. So instead of working with your client, you shun them and tell them they are being harsh for sharing their experience. As shared by Danielle L in the reviews, it seems if someone disagrees somehow, we are refused service or "walk away". Also, my comment about maybe him not liking my face was meant as in personally, not racially. Seriously... People always say I look angry. I apologize for the misunderstanding. I am also sorry things didn't work out. I am in no way questioning your mechanics skills. I am sure he is a great guy, but I think it could have been handled better. ~A read more

Went to JT Auto for an oil change during a weekend in Tucson and they were great! They were fast and most of all they had great service! I was offered a soda and a water when I arrived. I will be back next time to get my tires changed and car detailed. They had some of the best prices in town! read more

The service provided by JT Auto was exceptional! I have never trusted mechanics. They have always been someone I needed but use/listen to with some level of skepticism. Wendell, however at JT Auto, truly helped to restore my trust. I was thoroughly  impressed with the level of service he provided. Truly customer minded and had my back! He didn't know me at all. I live in Phx and I was thinking of buying a car in Tucson. I and wanted to have it checked out to make sure it was going to be reliable for my 16 year old son. After leaving several messages for a local dealership for service (and them never calling back) I called JT Auto who looked like they had the best service rating. Even with calling on short notice, Wendell was able to get me in the next day. Additionally, he took great care in meeting my needs. He took time to check over the car with great attention to detail and quality. He found a list of problems and was honest in letting me know it wasn't worth the asking price. I could have never done this for myself. I felt like he treated me like a friend or family member he knew for years. It is clear he's doing his part to help rebuild trust in the auto industry and I am grateful to him. read more

This place is great. My car a/c conveniently decided to die on me on Saturday when it was about 110 degrees outside. I needed to have my a/c repaired quick and went to Yelp to find the best local shop. JT Auto had great reviews and I decided to give them a try. Unfortunately they were closed, but when I requested a quote through the site, I got quick responses to all my questions. Today I was helped by Wendell and Stan and they were very helpful in solving my a/c problem. They didn't try to upsell me and were able to find the root cause of the problem and helped ensure that it would run optimally. The great thing was I was able to get it on the same day and didn't have to overspend. I would definitely recommend this place and will now go here for all my car needs. read more

Words cannot express how grateful and fortunate I am to have found JT Auto. Having moved here recently, I knew I needed to find a reliable and trustworthy auto shop since I drive a really old car. After going to a few shops before them, I know that they are the kind of business that is not in it for the money but genuinely care about providing quality and honest work. I have come in a couple times for maintenance check ups and emergencies and thankfully each time I did not need to buy any new parts. They could have EASILY charged me for labor or lie to me that something was seriously wrong but, after the crew thoroughly checked and gave me feedback on what was wrong with my car, they let me leave free of charge each time. I've never heard of a place that is so courteous. You go, JT AUTO!!! read more

Great place! Gave it a shot because of all the other good reviews. Got an oil job and they got it done quick and right. Great customer service and very knowledgeable. Let you know whats good and whats bad without being pushy sales guys. Probably my go to from now on. read more

Recently went to JT Auto and the service was phenomenal! I got new tires, an oil change, my rear window repaired, and a fuel system tune-up in record time and at a great price. I recommend this place to everyone. read more

Wendell is the man! He told me everything I needed to know about the Miata I was buying. He's a good mechanic and a good guy. Knows his stuff and spent time explaining everything to me. He's a good guy and I'd highly recommend him! read more

This was my very first time here and I am so pleased with my experience! From diagnosing a difficult problem to excellent customer service .... Nothing but the BEST!!! read more

After this first-time experience with JT Auto, I'll probably go back there for oil changes and wheel alignment for my passenger car. This time was for my RV, and it's not easy to find a place that can align tires on an RV in Tucson. JT Auto did it, and did it right. They did not try to upcharge me for more expensive services, such as the many things that can go wrong with an RV's front end. Wyndell, the owner and mechanic, and Scott the mechanic, together checked it out thoroughly and determined that the problem was as simple as alignment. Whew. Scott drove the RV to their other location then helped the other mechanic at that location fix it. This is not a fancy place with a nice showroom, but they made me comfortable while I waited (briefly, considering the amount of work that must have been involved). Best of all, it's a locally owned business, they seem very honest and caring, were careful with my vehicle, and the price seemed quite reasonable. read more

I had just moved to Tucson and was looking for a place to get my oil changed. When I went to JT Auto, They informed me that my tires were in need of replacement. Not knowing where to go or what to do, I trusted Wyndell and since that time I have always taken my vehicles to him to have service work done on them. read more

We have been taking our SUV to JT Auto for 3 years for oil changes, new tires, and battery change (etc.). I even trust him to work on my Benz :) Wendell is always accommodating, fast, and thorough. We feel like part of his family. Great customer service! Support local businesses like this one! read more

Amazing service and follow through!!! Worked through A complicated problem and went above and beyond to get my Honda rolling again

Called me back after I had tried to get a hold of them. Nice little local place, friendly owner and staff, very professional, courteous and honest. Will be back there for my next tire change. Would definitely recommend. read more

JT Auto is my go to for any auto service needs. I have referred multiple friends and family here and all have been extremely satisfied. Customer service-great, car service-quick turnaround and zero issues. read more

Really great place. I was new to Tucson 3 years ago. I googled places to take my Prius and JT Auto came up with great reviews for a Prius. Needless to say, the reviews were correct, because 3 years later I still see him religiously. He has never once brought up something that is wrong with the car, which used to happen all of the time where I was from. Instead, I've been having a smooth running car with inexpensive maintenance bills! I definitely recommend him all of the time. Trustworthy and quick, I never seem to be waiting when I drop off the car! read more

Do not go here! I brought my car in because I noticed a vibration coming from the front. Windel, the owner, told me it would be a few hours and just to leave my car. So 3 hours later I go back down there, Windel goes on to tell me I need a rack and pinion and it will be $2200. Then he tried to feed me some BS about how dangerous it is and how it needs to be done now. So I asked him a few simple question and he did not give me a straight answer to a single one. It was pretty apparent he knows nothing about cars. So I wanted a second opinion and went to Morgans Auto. After looking at it jeff morgan told me all i need is outer tie rod ends and the rest is fine. It would be $240 for parts and labor total. Do not believe the lies he tries to feed you. Id suspect a $1000 plus repair bill if you do go here read more

I have had work done at JT Auto since I moved to Tucson three years ago. I have had shocks, struts, brakes, and regular oil changes at JT Auto. Wyndell and his team are friendly, prompt, and their work is remarkable. I would highly recommend making JT Auto your go-to mechanic shop. You will not be disappointed!! read more

Given the information disadvantage consumers are often at when dealing with prospective auto repairs, having someone you can trust is so important. In my interactions with JT Auto (I have since moved out of the state), I was present to people who care about their own work and about their customers. Such integrity is rare as a general aspect of life, and even rarer in the auto repair/maintenance profession. My own experience of this establishment was fantastic. Thank you! read more

JT auto is the best place to go to get your car fixed! This place was so different. I never felt pressured to buy anything and they explained everything and showed me all the work they did. They treated me great. Great prices, great service, and very friendly. My car runs so much better now and the ride is so smooth thanks to my new tires. AMEN... I found an awesome auto shop that doesnt rip me off and try to make a quick buck off me. I will be gowing here for all my cars needs from now on! Best place in town hands down. Thanks guys, you rock =) read more

I came in today to get an oil change for my kia forte and was made aware if the condition if my tires (which I already knew). I was brought under the car lift so I could see for myself, something no mechanic has ever done for me. They are truly honest and actually care about the customer. Brand new tires cost half of what I would have paid for anywhere else including discount tire and I was actually educated on my car. I am so happy I found this place I will always come back!!!!!! Wyndell was truly courteous and educating and I never felt pressured. THAT is how you run an auto business, thank you! read more

I just moved to Tucson and went to JT Auto for a minor repair. Scott and the guys were great to work with- honest and more than fare. Great shop! Try them. read more

These are the new kids on the block. New in business but not to professionalism, courtesy and price. Another merchant (JL) who use to rotate tires at oil changes failed to advise my wife that they were no longer doing that. Obviously they also were not advising of bad tire wear or other things. It was so bad that the rears were not to the wear bar but the fronts inside wear so bad that cord was showing. I had to buy new tires. Costco recommended Dirty T Automotive to me. I was expecting a nightmare bill but these guys were great on explaining and price. I will go back and recommend them anytime asked. read more

Trustworthy and professional. This is my first choice in Tucson for auto repairs and oil changes.

What can I say? The reviews speak for themselves, (except for the "wants something for nothing) Danielle whiner below. First time went in for oil change and asked Wendell if they could change out coolant that I had purchased, but was too lazy to change myself. Was told no problem and expected 40 to 50 dollar extra for that job. They floored me with absolutely no charge for this additional work. Second time I went in for rear axle seal leak and front cv axle replacement for my 4runner. Had priced it out at 700 dollars at Toyota and was blown away with a bill of less than 300 dollars! JT is a small local owned business. Integrity, value, and service obviously rule this place. They are busy so be sure and make an appointment. I guarantee you will be glad you did! read more

Great locally owned shop! Went in because ei had car troubles (obviously) and they were incredibly helpful! They gave a detailed description of what needed to be done and got the work done quickly. The price the quoted me stayed the same and they didn't try getting more money out of me. They also gave me a detailed breakdown of the costs. Great customer service too! Definitely a recommended shop. Glad to support local business! read more

These guys are great! They gave me the best price in town for a set of four brand new tires for my 2004 Hyundai Santa Fe, installed them quickly, gave me an extra discount and even looked at my a/c free of charge. Highly recommend Wendell and the team to anyone! read more

I really needed help with my ac before the summer heat kicked in, messaged this page for an estimate, and they were able to squeeze me in the very next morning! Thank you sooo much (: read more

I'm not sure what I can add here that hasn't already been said. I suppose the only compliment here is consistency. I visited JT auto for the first time today with my 2007 Honda crv for an oil change before I leave for a road trip this weekend and the gentlemen working there were so nice. They were thorough and kept me informed every step of the way showing me a weird anomaly with my tire situation. They also flagged a small transition leak and offered to double check it without trying to upsale admitting they don't actually do transmission work. Also I could hear the crew in the shop talking with each other while they worked, I got the sense that this is a family run shop where everyone loved working with each other which is a breath of fresh air. Oil change, tire rotation, and fluid top, plus a basic inspection for under $30. Unbeatable. Support this locally owned business because they are absolutely worth your dollar. read more

My husband and I initially liked this shop for all our vehicles. This changed after many unnecessary repairs were made and repairs that didn't resolve the issue at all. My husband did his own personal work on his own time to help advance his company, but he kept being taken advantage of and wasn't appreciated. Since all this has occurred we have stopped bringing our vehicles to this shop. It is unfortunate since we initially did like the shop. They have never reached out to make things right, after I've tried working with them. If you have repairs needed that they recommend always get a second or third opinion. I promise this will save you a lot of frustration and money in the long run. If resolved in the future to satisfactory I will do a new positive review. read more

I am currently from out of State looking at, perhaps, buying a house and relocating here. Not knowing the area and needing my oil changed, I looked on Yelp and found this place. I have to say that everything I read about JT Auto turned out to be the way I found it. The employees were friendly, not pushy and made me feel at ease. They completed my oil change, cleaned the dash, and rotated the tires all for a reasonable price. And to top it off, they started my car and turned my A/C on to cool the car before I got into it. To me, that's going beyond what is expected - good job guys! I will ABSOLUTELY be back! read more

I needed my oil change several days before heading to Phoenix for Thanksgiving. I read some YELP reviews and made my decision. This isn't a big place and you have to keep an eye out to see it. The sign is on the building so drive slow or else you might miss the place and do a U-turn, like myself. Walked in and it was quite nice. The owner was very friendly and his workers were nice, too. Offered me some water and the remote for me to change channel on the tv. Anyway, I told them I needed an oil change and to my surprise, I needed way more than that. The owner told me warned me about my lack of treads on all four wheels (oh my goodness) and it was not going to be a safe ride to phoenix with the wheels I had. He knew that my previous wheels which I bought online were not good anymore so he requested better ones for me. Anyway, after everything, they were super nice about everything and even cleaned my car sparkly clean. Needless to say, I never enjoyed such a smooth long ride back and forth from Phoenix or anywhere. I would definitely be back next time for the next oil change. read more

Wyndell is a great guy willing to go the extra mile to make sure you are treated fairly and that the work done on your car is done right. I've taken both of our cars in for repairs and they were done well and at a fair and competitive price. They walk you through the repairs, show you the old and the new parts (and will even text you pictures of issues that come up during unrelated repairs), and explain everything. Highly recommended. read more

Absolutely love this place. Most honest and quality repair shop I found in Tucson. The mechanic is awesome and he went out of his way to inspect my mustang before a long road trip. He then explained to me all of the functions of the parts of the car that were not functioning properly. Couldn't believe how reasonable the prices were and how fast they got my car back. The mechanic and Wendell are the nicest guys too. read more

So far so great! Coming back for more work after Wyndall gave me a sound and honest assessment. I went in for an oil change and wasn't shocked to hear that it was almost a miracle that my car with 199,000 miles on it made the drive from NY state to AZ. I knew the car needed work and he was compassionate about my finances and helped me prioritize what truly needed repair. Highly recommend. read more

We are new in town & needed our oil changed but our car takes a special oil. Usually my husband handles this but couldn't so off I went solo. JT Auto went out of their way to get the oil for our car, they were right on time for my appointment & took great care of our car. They are professional & honest. Will definitely be back for any of our needed services. Highly recommend them. read more

I read other positive internet comments and decided to try JT to have my oil and filter replaced and tires rotated. The staff is very polite and helpful. They didn't try to sell me anything I didn't need, either. I would definitely recommend them to others and plan to return the next time I need tire and/or oil service. read more

To be honest I first stopped at a larger chain company to get an easy flat fixed on my wife's car. They of course had an 1.5 hour wait. I drove around and found JT's via yelp, called and they said they could take care of it and there was no wait. When I got there they were really nice and the apologetic when they felt it was taking to long. I wasn't there for longer than 25 mins!!!! Then they didn't charge me at all and I tried to give them the little cash I had to at least buy some drinks but they said no to that as well! Great place, friendly and WILL be going back! read more

We took a car in for a pre-purchase inspection yesterday, and could not have been happier with the service we received. After calling two other locally owned shops that we have used in the past (one of them being a shop we have used faithfully for routine maintenance), this was the first place that was able to work us in same-day, and only charged $25 for the 135 point inspection. One of the other shops was going to charge $90 for the same service. JT's completed a thorough inspection and gave us a detailed report upon completion. Based on my experience yesterday, I would recommend JT's. read more

I have been here twice for repairs and oil changes and they are always professional and courteous. There prices are very fair and I haven't had any inflated quotes to repair additional items that were found. I would recommend them for service 100%. read more