I chose to take my car to Borst Automotive because of the excellent service I received last year. Unfortunately, that level of service has completely disappeared. The little touches that made them stand out are gone. They no longer provide a complimentary car wash after service, they let go of the driver who used to take customers home, and none of the management team that was there last year is still there. The entire atmosphere of the shop has changed, and not for the better. I explained to Fernando, the general manager, that my vehicle had mostly been sitting in my garage since July and that I wanted a routine service along with an inspection of a specific issue I had asked them to evaluate. Instead, I was sent an estimate for nearly $5,700 that didn't even address the repairs I specifically brought the car in for. Several items were marked as "critical," and the estimate instructed me to call with any questions. When I called to review the estimate, Fernando immediately responded, "Didn't you get the report I sent?" I explained that I had, but I'm not a mechanic and wanted someone to explain what the findings actually meant. He told me I needed both my front and rear suspension replaced because of the control arms. However, when I pointed out that the inspection report only said the manufacturer recommended the rear suspension and didn't identify it as a problem, he suddenly backed off and said it wasn't necessary at this time. The conversation became increasingly frustrating. His tone was pushy, dismissive, and argumentative. He accused me of having the vehicle serviced somewhere else in November and implied I hadn't maintained it properly. I explained that the car had been sitting in my garage from July until March and that the only reason it was seen elsewhere was because the battery died and needed to be replaced. He then insisted that I had been driving the car extensively because it had accumulated 2,000 miles. I had to explain that those 2,000 miles were driven over an entire year, which is actually very low mileage. At that point, I realized I was arguing with the person inspecting my car about facts that he could easily verify from the service records. That was enough for me. I sent the inspection report and estimate to a trusted friend who is an experienced mechanic in another state. He immediately told me that the quoted prices were roughly double what they should be and advised me not to have the work done there. I have since found another mechanic who treated me with respect, took the time to explain what my car actually needs and quoted much more reasonable prices. read more

I took my car for an oil leak that turned into a nightmare of excuses and charges as to why they couldn't fixed the oil leak, they took months, week after week adding more charges because they couldn't fix it. In the process, they left their tools under the hud , oil still leaking. Took it back, supposedly fixed, got home oil still leaking. Took it back they broke cooling lines because they had problems put it back together but I got charged for the damage they caused, otherwise they wouldn't warranty the job , so I pay for. took home, next morning still leaking oil and now is also leaking coolant. Took it back they claim it was a different gasket seal ( 3er gasket now) and the cooling line that was leaking was a little loose. got Fixed. drove home and all my power windows started going up and down nonstop. The speedometer going up and down from 20-70 and greats panel displaying automatic shifting from Park to Drive to Reverse. Didn't even make home, we just took back. Now they refuse to honor their warranty or their own diagnostic which are not free. Just about $3000.00 Months without vehicle oil still leaking Coolant leaks now My speedometer is not functioning properly No warranty, no ethics, no responsibility They just lost a 10+ yrs customer read more

I have had yet another TOP NOTCH experience with Bosch Automotive. Chuck Bissi (Manager/Partner), was instrumental in assuring that my 2nd Smart Car was in excellent running condition, and that my 1st Smart Car was diagnosed properly. He graciously allowed me to keep both cars at his shop until things were ironed out with a dealership in Glendale. He always responds to my emails promptly, with information I need to make important decisions... and always with a great sense of humor. He also demonstrates compassion and kindness with respect to what he charges me for parts and labor. My first review above is still an accurate assessment of this business, and I proudly display one of Borst Automotive license plate holders on my current Smart car! This business...these people...especially Chuck Bissi, are exemplary in every way...and I recommend them without reservation! JoAnne Ellis read more

We were in need of a routine servicing after moving to Tucson four months ago. Then an engine warning light came on and it was time to go. Borst is located nearby and a family member gave them a great recommendation. We were scheduled and it was a great experience. The staff was efficient and friendly. Everything was taken care of and some additional maintenance was suggested for later. We will definitely continue using Borst in the future. read more

I used to go to AAA but I just found my new car shop with Borst. They are very communicative, quick, and friendly. My last repair at AAA took two week and they still couldn't find what was wrong with the start/stop function. Borst found the problem in one day and it only took them 1 more day to fix it. The whole time they were texting and emailing me reports on their progress. I also like that when I go in for quick repairs they have a waiting room upstairs that offers free coffee, tea, cocoa, and cold sodas. They also offer discounts if you are costco member. They are great and I will be using them going forward. read more

They were friendly and give you an out-the-door price. No surprises. They take photos and send them to you to show you exactly what they are looking at. No work is done before your approval. Did it come to more than their original price? Yep. They replaced the harmonic balancer (crankshaft pulley) and serpentine belt. It wasn't till then they would know the power steering pump was 'belly-up'. They topped all the fluids off and were taking the car to the carwash. The fluid all leaked out before they could even get to the corner of the building. Oh, I could have said, "Don't fix that.", but have you ever tried to drive a car when the power steering isn't working? It's much different from the older cars that had no power steering to begin with. It takes 3 men, a boy and a small dog to turn the steering wheel. In addition, it probably would have destroyed the new serpentine belt in a hurry. read more

Very dissatisfied with this business. My husband brought his truck in for a COMPLIMENTARY FREE OIL CHANGE that was supposed to be FREE AND LEFT paying $240.00 for a differential change which entailed only 3 quarts of FLUID and minor labor. When we called they said there was NO CHARGE FOR ANYTHING AND WE LEFT HAVING TO PAY. This to me was a huge rip off especially when he was to get 75% off of labor costs also So much for helping a senior citizen and a Vietnam Veteran ! What a SCAM, needless to say we won't be coming back to BORST AUTOMOTIVE ever again !!!! read more

I have taken my Chevy Volt in for service and maintenance on my car and they do a great job, quality service in a timely manner. They are all very friendly and reliable. I won't take my hybrid anywhere else! read more

I really love Borst. I've been going to the other location and I found this one. I like both locations very much. Which ever one you're closer to will be fine for you. Go here it is great. They treat the customer like their time is worth a lot. I think that you will find you are respected here. read more

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Had an alert regarding my engine ... trouble with car - engine code detected. PO700- transmission control system (MIL Request) and PO740- Torque Converter Clutch Circuit/Open. Took to Borst. They told us we needed a new transmission, and quoted $5k+ for remanufactured and $3k + for used. They charged $140 for that diagnostic. Took to my guy in Phoenix who cleaned and reseated connections.... no more engine alerts and runs fine .... No transmission replacement needed. read more

Borst Automotive - Auto Repair Near Me - Tucson, Arizona

These guys are great. They explain things thoroughly, do quality work and are a good value for the service they provide.

The team over here at Borst was incredible! I feel I have finally found the mechanic for me. They took great care of my car, and explained everything to me in a way that was clear and easy to understand. I've tried many mechanics in Tucson over the years, and would recommend Borst Automotive all the way! read more

I brought in my vehicle for oil change, filter, etc. their diagnostic check discovered some problems of immediate concern. They gave me an itemized bill for services prior to actually doing any work on the vehicle. Their work was done in a timely fashion and provided me with transport to my home because I had to leave the vehicle. Then, when the car was ready, they sent someone to pick me up and bring me back to pick up my car. I have since used them for both my vehicles and appreciate their work and service. read more

If you look up the word "excellence" in the dictionary, I think you'll find a picture of Borst Automotive. They went waaaay above and beyond the normal service we have experienced in Tucson. Normally we take our Tacoma to the dealer for service, and they have done just fine for the last 10 years. When my husband's A/C went out over 2 months ago, they tried a few different repairs which worked for about a week each time. We paid several hundred dollars, and the repairs did not fix the problem. We understand that the evaporator core needed to be replaced, and it is hard to diagnose. The dealer could not get the part we needed for over 2 months, and we had to drive around in hundred-degree-plus summer heat. After getting tired of the excuses about the unavailable part, we searched out other repair shops. Borst has lots of great reviews, so we tried them. They had a part specially made for us, had it available in about 2 days, fixed the truck in one day, and gave him a free loaner car to boot! And, it was about $300 less than the dealer! I think I'll be taking my Honda there, too. Amazing service! read more

Oh man, where do I start. Borst (née Golf Links Automotive) has repaired damage I have done to my car as well as damage others have done to my car. They have always had my car ready on time, and send texts/emails with ACTUAL PHOTOS of what the technician's concerns are. Chuck and his team have been great to help me triage needed repairs while not breaking the bank. read more

I couldn't be happier. I went there for a "baseline inspection" as I just got the car a month before. Your staff were very friendly, welcoming and honest in telling me what I needed and what was ok. As it would've been easy for you to work on, or replace that which didn't need it. That's a big deal for me as shady shops around town make customers doubt honest ones like yours. I feel confident that I can road trip with my car knowing items that would leave me stranded are good to go. I'll be back for sure. Thank you for restoring my faith in an auto shop. read more

Had a great experience! I was in town visiting and my truck broke down on a Sunday night. I needed to get home so I left it there with no plan on how to get it fixed. Stumbled upon Borst automotive based on their Yelp reviews. I called at 7:30 AM Monday morning and spoke with Chuck. He was extremely friendly and helpful, I had my truck towed to the shop and he communicated with me throughout the whole process. It ended up being far less serious than I could have imagined. I was blown away by The professionalism and honesty. I would highly recommend this shop. read more

Went to Borst with a truck that we just bought and it didn't pass emissions. It ended up being that the previous owner by passed the emissions. (VERY SHADY and of course Illegal) but Don at Borst we so kind and found the problems and there were many.. He and his team fixed the truck, they took it though emissions to make sure it passed.. and it did... Don was VERY kind, and took the time to explain what was wrong.. and they send a great "what is wrong with your car" message so that you know what is going on and that there is no surprises.... We will be going back for other work that needs to be done! I would highly recommend Borst Automotive. No scams No hidden costs.. and very kind!! read more

Kudos team Adair, Kris & Edgar! Today was my first awesome experience with all of you but definitely not my last... Everyone here went above and beyond with excellent professionalism and customer based service. I appreciate the terrific work you all put forth in making a customers automotive repair needs honest and easy. Your facility is a breathe of fresh air when it comes to quality service. I will return more and more with all my vehicles in the future for continued car care. Thanks again everyone & job well done! read more

Ended up stranded overnight because our trailer lights stopped working. After a run around with AAA the next morning, we just called Borst direct. That call lead us to Chuck and his shop. And they provided the service we thought AAA would. This is a clean, knowledgeable and friendly, reasonably priced automotive shop. read more

What a ripoff !!!! I went there with a coupon from AAA battery service so you think would be legit, free oil change and vehicle inspection, I went there for my brakes they were making noise, it seems you do get a vehicle inspection but it doesn't cover what you took your car there for, I was charged $66 to inspect my brakes you might think that would be included in your vehicle inspection was not informed of this when asked, also the free oil change cost me $49 I ended up paying $1585 for brakes and they needed that extra hundred and 15 dollars after soaking me for $1585 ripped off. than I got some smart ass GM CALLING ME. don't go there they will nickel and DOLLAR you to death. read more

My Daughter found this place after a mobile repair service wanted almost 3900.00 to replace rack and pinion and high pressure line, and the mechanic also said my alternator mounting bracket was cracked. I took it in to Borst after a phone quote, Nicest and cleanest auto shop I have ever seen. Also the nicest people. I used their shuttle service both ways. The shop called to let me know I need a new belt, approved the addition they found that my alternator was installed by another mechanic in the wrong location, fixed that at no additional cost. They completed the work on quoted price of $1673.00. I have found my forever repair shop in tucson. read more

Every time I take my car they do an outstanding job . They call give me updates make sure it is always in great working Order. I get a ride home & back from Tonya who is just a gem , she makes sure my car is washed & cleaned upon my return . I love this place being new to he sea I chose them due to being AAA rated I knew they had to be good . The crew is the best I highly recommend Golf Links Auto read more

My car broke down on a Sunday and I had it towed here even though it was closed. I called the after hours emergency number and someone picked up right away. I asked if my car could be dropped off and if there was a drop off box. The person was very friendly and said there was a deop off box and gave me instructions on where it was. I left instructions that my AC went out along with a belt noise/RPM variation and that I had a CarMax warranty. I called the next morning about 10 minutes after they opened, and I was told that the order was already opened and getting worked on. They also asked me questions on my CarMax warranty, and unfortunately I didn't have any of the info because I was out of town. They made some calls and got it taken care of. The problem was diagnosed quickly and the part (new AC compressor and belt) readily available. I was given great updates along the way by Chuck and felt like I was really taken care of. My car was ready the next day, and I didn't have any problems with the warranty. If I still lived in Tucson, I would go back to them in a heartbeat. read more

Being part of the shops Voluntary Vehicle Repair Facility program I was given a list of shops. Failing emissions, I agreed to pay the $150 out of my pocket and the VVRP Contributed $550. Suggestions were made by Borst to have the carb rebuilt and put a kit in it. They did not do this because I did NOT give them another $150. The bill was $690.50. Outrageous! I can't imagine what the bill would have been if they actually did something! After the carb adjust it did pass emissions. But wow that much money for that? They called me and said they would see what they could do! Never heard from them again! read more

What a great place! I won a gift certificate at a Humane Society of Southern AZ event, and Golf Links Automotive was kind enough to honor it a month after it expired. Add to that great prices, a fantastic waiting room with fresh baked cookies, coffee, and all kinds of soft drinks, TV, Wi-Fi, and clean as can be. Just top-notch all around. Highly recommended. 5 out of 5, A+++. read more

I am very satisfied with the prices and quality of service from Golf Links Auto. Unlike at other shops I've dealt with, being a woman did not get me treated like an idiot here. I beat up my truck out in the boondocks... I've used it for 4-wheeling and treated it like a tractor - using it to scout and drag trails on rugged acreage I own. They listened respectfully to the symptoms I described, and were able to repair my 'abused suspension' issues in just two days. I will be bringing my truck back to this shop for all its repairs. read more

I Have brought 2 of my vehicles in several times now, and they are great. Courteous, take great care of my vehicles, and most importantly I trust them. They have my "undying" support and continued business form now on. read more

Took my car in to have the AC system charged with Freon, after installing a new compressor myself. They told me there was a restriction somewhere and even though they charged it was still blowing hot. They charged me an hour labor and I had them take the Freon back out, so I wasn't charged for that too. I later put 2 cans of Freon in it myself and what do you know it blows Ice cold, there was no restriction, they were just trying to milk me for more money. I am surprised to see all the good reviews, because this place is shady, I don't trust them at all and will never take my vehicles to them again and I will tell everyone I know to not go there. They don't even deserve 1 star, but that was my only choice. read more

Excellent service that is fast, friendly, and affordable. They offer a very comfortable waiting area where you can watch your car being serviced. Appointments are confirmed by email. Post service report sent to email. This was by far the best automotive service experience I've had. Highly recommend! read more

Wonderful service. Professional, courteous and prompt. I was treated like a valued friend.

The only reason I came to this business was because of a coupon, but even with the coupon I spent more here than going anywhere else. It cost me $200 just to look at my car. If you want to get an estimate without spending hundreds go to Firestone or try Brake Max. This place is a scam that pretends it can replace a free service with "premium" service that they failed to provide. Save your time and money. If you get a coupon from AAA throw it in the trash and go somewhere else. read more

A top-notch local repair shop. I used their website to schedule the 30,000 mile service for my 2014 Subaru, and I was in and out in a little over an hour at a cost that was considerably lower than what the dealer quoted me. They have a great customer waiting area that overlooks the shop floor, and they provide free WiFi and refreshments. Highly recommended. read more